Manage Piano By Pictures
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Piano By Pictures: Step-by-Step Guide
How to cancel piano by pictures and claim your refund
What piano by pictures is and why you might cancel
Piano By Pictures is an online piano-teaching platform that delivers visual, step-by-step lessons and song libraries to learners at all levels. You access lessons through the Piano by Pictures Academy website, Apple App Store, or Google Play, depending on where you subscribed. The service combines video instruction, printed materials, and community feedback to help you progress at your own pace.
Many learners in New Zealand subscribe to Piano By Pictures hoping to develop skills quickly, but find the pace doesn't match their expectations, the teaching style doesn't suit their learning needs, or they've simply decided to pursue other hobbies. If any of these reasons resonate with you, Stopee is here to walk you through the cancellation process step by step.
Main offerings and subscription types
Piano By Pictures operates through several subscription channels. The Academy membership (monthly or annual) gives you access to lesson libraries and community features. The higher-tier Platinum program includes mentorship and personalised feedback. You may also purchase through Apple App Store or Google Play, which means your billing and cancellation are managed by those platforms, not directly by Piano By Pictures.
Billing occurs monthly in USD when you subscribe directly through the Academy website. If you subscribed through a regional app store, the currency converts to NZD at the point of sale, so you'll see NZD charges on your bank statement.
Why you should act now if you want to cancel
Piano By Pictures offers a 30-day money-back guarantee, which is a genuine consumer advantage. If you cancel within 30 days of your first payment, you're eligible for a no-questions-asked refund. After that window closes, refunds become discretionary and much harder to claim. Time matters here, so if you're unsure about the service, cancelling early protects your money.
Your cancellation methods by platform
How you cancel Piano By Pictures depends entirely on where you subscribed. Each platform has different cancellation steps and different refund policies. Stopee recommends identifying which channel you used first before you start the cancellation process, as cancelling through the wrong channel won't stop your billing.
Cancel via the web (Piano by pictures academy)
If you subscribed directly on the Piano by Pictures Academy website, you manage your subscription through your Academy account. This is the most straightforward cancellation route when it works smoothly.
- Visit the Piano by Pictures Academy website and log in with your email and password.
- Navigate to your account settings or dashboard (this is usually labelled "My Account" or "Account Settings").
- Look for a "Subscriptions", "Billing", or "Manage Plan" section.
- Select your active subscription and look for a "Cancel Subscription" button.
- You may see a retention offer (such as two free months) or a short video asking why you're leaving. You can decline both and proceed with cancellation.
- Confirm your cancellation when prompted. You should receive an email confirmation within a few minutes.
Pro tip: Screenshot or save the confirmation email. If Piano By Pictures charges you after cancellation, you'll have proof of your cancellation date.
Warning: If the web cancellation interface doesn't work or you encounter an error, do not assume you've cancelled. Contact Piano By Pictures support directly by email at help@pianobypictures.com or phone at +1 (702) 830-9339 to confirm and request manual cancellation. Stopee has seen many subscribers lose refund eligibility because they assumed a failed web cancellation had gone through.
Cancel via apple app store
If you subscribed to Piano By Pictures through Apple's App Store on your iPhone, iPad, or Mac, Apple manages your subscription billing and cancellation. You must cancel through Apple's systems, not through Piano By Pictures.
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find "Piano By Pictures" in your active subscriptions list.
- Tap "Cancel Subscription".
- Confirm the cancellation when prompted.
Pro tip: After cancellation, return to the Subscriptions section and verify that Piano By Pictures no longer appears in your list. This confirms the cancellation has taken effect.
Apple handles all billing and refund decisions for App Store subscriptions. If you want to dispute a charge or request a refund, contact Apple Support directly through your Apple account. Piano By Pictures cannot issue refunds for App Store transactions because Apple controls the payment relationship.
Cancel via google play
If you subscribed through Google Play on an Android device, Google manages your subscription. You cancel through the Google Play Store app, not through Piano By Pictures or any other method.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions".
- Find "Piano By Pictures" in your active subscriptions list.
- Tap "Cancel subscription".
- Follow the on-screen prompts to confirm cancellation.
Pro tip: Keep the confirmation screen or take a screenshot. Google sends a confirmation email, so check that as well.
Google Play handles billing and refund requests for Play Store subscriptions. If you need a refund or want to dispute a charge, contact Google Play Support, not Piano By Pictures directly. Google's refund window is typically 48 hours for some purchases and up to 30 days for others, so act quickly if you want to reclaim money.
What happens after you cancel
Cancellation brings several changes to your access and billing. Understanding what comes next prevents confusion and helps you plan your learning next steps.
Your access to lessons and content
When you cancel your Piano By Pictures subscription, your active access normally continues until the end of your current billing period. If your subscription renews on the 25th of the month and you cancel on the 10th, you keep full access until the 25th. After that date, Piano By Pictures locks you out of the lesson library unless you resubscribe.
Log into your Academy account after cancelling to confirm the exact end date. This prevents you from losing access mid-lesson or forgetting to download materials you want to keep.
Future billing and auto-renewal
Cancellation stops all future automatic charges. Your subscription will not renew when the current period expires. However, cancellation does not refund charges that have already been processed to your card or account. If you paid for three months upfront and cancel in month two, you do not recover month three's payment unless you fall within the 30-day money-back guarantee window.
Check your bank or card statement in the days after cancellation to confirm no new charges appear. If Piano By Pictures charges you after cancellation, contact your card issuer immediately to dispute the transaction.
Your account, progress, and personal data
Your account profile, lesson progress, notes, and any personal information you entered remain stored in Piano By Pictures' systems after cancellation. You do not lose your learning history. If you decide to resubscribe later, your progress is still there.
However, if you want Piano By Pictures to permanently delete your account and all associated data, email help@pianobypictures.com and request account deletion. Under New Zealand's Privacy Act 2020, Piano By Pictures must comply with your request to remove personal data, though they may retain some information for legal or financial reasons.
Will you get a refund?
Piano By Pictures offers a 30-day money-back guarantee for Academy subscriptions. This is the strongest consumer protection the service provides, and Stopee recommends using it if you're on the fence about the platform.
The 30-day money-back guarantee
If you cancel within 30 days of your first payment, Piano By Pictures will refund your subscription fee without asking questions. This applies to monthly and annual Academy subscriptions purchased directly through the website. The refund typically processes within 5-10 business days after you request it, though it can take up to 30 days depending on your bank.
Pro tip: Cancel and request your refund at the same time. Email help@pianobypictures.com with your cancellation confirmation and a clear refund request. Do not wait to request the refund later; the sooner you ask, the sooner your money returns.
Refunds outside the 30-day window
After 30 days, refunds are at Piano By Pictures' discretion. The company may deny a refund or offer a partial credit toward future lessons. Your chances of success drop significantly once you pass the 30-day mark, though you can still try by contacting support with a clear, polite explanation of why you want your money back.
Warning: If you subscribed through Apple App Store or Google Play, Piano By Pictures cannot issue refunds for those transactions. Apple and Google control the refund process independently. Contact the app store directly, not Piano By Pictures, to request a refund for store-billed subscriptions.
What to do if piano by pictures refuses a refund
If Piano By Pictures denies a refund within the 30-day window or you believe the denial is unfair, you have consumer rights protections under New Zealand law. The Consumer Guarantees Act 1993 entitles you to goods and services that are of acceptable quality, fit for purpose, and delivered with care and skill.
If Piano By Pictures failed to deliver on its service promises (for example, the teaching method was fundamentally misleading or the platform was non-functional), you can escalate to the Commerce Commission or local consumer authority. Keep copies of all emails, cancellation confirmations, and correspondence with Piano By Pictures. Stopee recommends filing a complaint with Consumer Protection NZ (consumerprotection.nz) if the company refuses a legitimate refund request.
You can also contact your bank's dispute resolution team or credit card company to initiate a chargeback if Piano By Pictures ignores your refund request.
Piano by pictures pricing and plan comparison
Understanding the cost structure helps you decide whether the service justifies the expense and affects your refund strategy. Piano By Pictures publishes prices in USD, which convert to NZD at current exchange rates when you pay.
| Plan name | Billing frequency | USD price | Approx. NZD price | What's included |
|---|---|---|---|---|
| Academy (basic) | Monthly | $9.99 USD | ~$17 NZD | Access to lesson library, new lessons monthly, community feedback |
| Academy (annual) | Annual (pay once) | $99.99 USD | ~$170 NZD | Same as monthly, but discounted for 12 months upfront |
| Platinum | Monthly | $19.99 USD | ~$34 NZD | All Academy features plus one-on-one mentorship and personalised feedback |
| Platinum (annual) | Annual (pay once) | $199.99 USD | ~$340 NZD | Same as Platinum monthly, discounted for 12 months |
| Free trial | One-time | Free | Free | Limited access to select lessons, no mentorship |
| App Store / Google Play | Monthly (varies by region) | Varies | $12-20 NZD | Depends on plan; see App Store or Play Store for current pricing |
The most cost-effective option for committed learners is the annual subscription, which saves roughly 17% compared to paying monthly. However, if you're unsure about the service, choose monthly billing so you can cancel without committing to a full year's cost.
Common mistakes people make when cancelling
Cancellation sounds simple, but Stopee has seen subscribers make costly errors that cost them refunds or trap them in unwanted charges. Learning what others got wrong helps you avoid the same pitfalls.
Mistake one: cancelling in the wrong place
The most common error is cancelling through the wrong platform. If you subscribed through Apple App Store, cancelling on the Piano by Pictures Academy website does nothing because Apple controls your billing. Your subscription renews anyway, and you lose your refund window while thinking you've already cancelled.
Always identify exactly where you subscribed first. Check your email for the original confirmation. If it says "iTunes receipt" or "Apple" anywhere, you subscribed through Apple. If it mentions Google Play, you subscribed there. Only then proceed with cancellation on that specific platform.
Mistake two: assuming a failed cancellation worked
The Piano by Pictures Academy web interface sometimes shows errors or doesn't display a clear confirmation message. Many subscribers assume the cancellation went through because they clicked the button, only to find out weeks later that they were still being charged.
After you attempt to cancel, wait for a confirmation email from Piano By Pictures (or Apple/Google, depending on your platform). If you don't receive one within 15 minutes, contact support directly. Do not assume silence means success.
Mistake three: missing the 30-day refund window
The 30-day money-back guarantee is time-sensitive. If you cancel on day 31, you lose the guarantee entirely. Count from your first charge date, not from when you signed up. Many subscribers lose hundreds of NZD by requesting refunds weeks after the window closes.
Pro tip: Set a phone reminder for day 20 after your first payment if you think you might want a refund. That gives you a 10-day buffer to request your money back without rushing.
Mistake four: not requesting the refund explicitly
Cancelling your subscription does not automatically trigger a refund. You must ask for one separately. Many subscribers cancel and assume their money will return automatically, then forget to follow up until the 30-day window closes.
When you cancel, immediately email help@pianobypictures.com with the subject "Refund request for [your email address]" and state clearly that you want a refund under the 30-day money-back guarantee. Include your cancellation confirmation number if you have it. Document this request in writing so you have proof if Piano By Pictures denies it later.
Your rights as a consumer in new zealand
New Zealand's Consumer Guarantees Act 1993 protects you when you buy subscriptions and digital services. Understanding these rights strengthens your position if Piano By Pictures refuses to refund or cancels your service incorrectly.
What the consumer guarantees act covers
Under the Act, Piano By Pictures must provide services that are of acceptable quality, fit for their stated purpose, and delivered with care and skill. If the platform is frequently non-functional, lessons are missing, or the teaching method is fundamentally misrepresented, you have grounds to request a refund or compensation.
The Act also protects you against misleading marketing. If Piano By Pictures advertised results or features it doesn't actually deliver, you can dispute the charges based on false promises.
What to do if your rights are violated
If Piano By Pictures breaches the Consumer Guarantees Act, you have several escalation options. First, contact Piano By Pictures directly and state that you believe they have violated the Act (mention it by name). Many companies comply once they realise you know your rights.
If the company refuses, file a complaint with Consumer Protection NZ (consumerprotection.nz) or the Commerce Commission (comcom.govt.nz). You can also pursue a claim through the District Court for amounts up to NZD $15,000 without needing a lawyer.
For disputes with your bank or card issuer, contact the Banking Ombudsman Scheme (bankingombudsman.org.nz), which handles complaints about payment processing and refund delays at no cost to you.
Checklist before and after cancellation
Use this checklist to stay organised and avoid missing critical steps. Stopee created this to help you move through cancellation with confidence and minimal risk.
| Task | Before cancellation | Status |
|---|---|---|
| Identify your subscription platform (web, Apple, or Google) | Yes | ☐ |
| Check your original confirmation email for the exact start date | Yes | ☐ |
| Verify you are within 30 days if seeking a refund | Yes | ☐ |
| Download or screenshot any lessons or materials you want to keep | Yes | ☐ |
| Proceed with cancellation on the correct platform | During | ☐ |
| Screenshot or save the cancellation confirmation message | After | ☐ |
| Request your refund in writing by email | After | ☐ |
| Wait 5-10 business days for the refund to post to your account | After | ☐ |
| Verify no charges appear after your cancellation date | After | ☐ |
| If refund is denied, gather evidence and escalate to Consumer Protection NZ | After | ☐ |
Contact information and next steps
If you need to reach Piano By Pictures directly to cancel, request a refund, or dispute a charge, use these contact methods. Note that Piano By Pictures does not publish a physical mailing address for New Zealand, so email and phone are your primary options.
Piano by pictures support channels
Email: help@pianobypictures.com. This is the most reliable way to document your cancellation request and refund claim. Include your account email address and the specific issue you're reporting.
Phone: +1 (702) 830-9339 (US-based number). This is suitable for urgent issues or if you prefer to speak to someone directly. Be aware that phone support may take longer to reach if you call from New Zealand due to time zone differences.
Website support portal: pianobypicturesacademy.com/help-desk-2. Piano By Pictures may have additional support resources or a ticket submission form here.
If piano by pictures doesn't help
If Piano By Pictures ignores your cancellation request, denies a valid refund, or continues charging after cancellation, escalate through these New Zealand channels:
- Consumer Protection NZ: consumerprotection.nz. File a formal complaint with the government's consumer authority.
- Commerce Commission: comcom.govt.nz. For disputes involving potential breaches of the Consumer Guarantees Act.
- Banking Ombudsman Scheme: bankingombudsman.org.nz. If your bank or credit card company is slow to process a chargeback or refund dispute.
- Your credit card company or bank: Contact them directly to initiate a dispute or chargeback if Piano By Pictures refuses to refund within the 30-day window.
Why stopee exists and how we can help you further
Cancelling online subscriptions should be straightforward, but companies often make the process deliberately difficult to trap subscribers in unwanted charges. Stopee has helped thousands of consumers cancel Piano By Pictures and hundreds of other services by providing clear, platform-specific cancellation steps, refund strategies, and escalation advice.
Every guide Stopee publishes is built on real subscriber feedback, consumer law research, and experience with companies' common tactics. When you come to Stopee, you're getting insider knowledge that protects your money and your time.
Whether you're cancelling Piano By Pictures today or planning to handle another subscription in future, Stopee is here with the same level of practical guidance. Bookmark Stopee for your next cancellation challenge, and share this guide with friends who might need help.