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Cancel Magshop: The Right Way
How to cancel your magshop subscription and avoid unwanted charges
What magshop is and why cancellation matters
Magshop is an online retailer that delivers print and digital magazine subscriptions directly to New Zealand customers. You can buy one-off issues, prepaid multi-issue bundles, or set up auto-renewing subscriptions that charge your account every billing cycle. The service manages orders, deliveries and subscription billing for dozens of magazine titles across lifestyle, news, sport and entertainment.
Cancelling a Magshop subscription sounds straightforward, but the timing rules are tricky. If you don't act carefully, you may receive an unwanted delivery and be charged for it-even after you think you've cancelled. At Stopee, we've helped thousands of New Zealand consumers navigate these pitfalls and cancel cleanly. This guide walks you through every scenario and your rights under New Zealand consumer law.
Why you might want to cancel
You might cancel because you've lost interest in the magazine, your budget has tightened, or you've realised the subscription auto-renews when you expected it to end. Others cancel because delivery is unreliable or they've switched to reading digital editions instead. Whatever your reason, you deserve a clear cancellation process and fair treatment-and Stopee is here to ensure you get it.
Your consumer rights under new zealand law
Before you cancel, understand the protections you already have. New Zealand's Consumer Guarantees Act (CGA) and Fair Trading Act give you legal leverage if Magshop refuses your cancellation or charges you unfairly.
What the consumer guarantees act protects
The Consumer Guarantees Act says that goods must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If a magazine arrives damaged, faulty or fails to arrive at all, you can ask Magshop for a refund, replacement or repair-regardless of Magshop's stated refund policy.
You have six weeks from the date you discover a problem (not six weeks from delivery) to make a claim. Keep photos of damaged issues and save all delivery notifications as proof.
Auto-renew rules and your right to cancel
Under the Fair Trading Act, Magshop must make the auto-renew terms clear before you pay, give you easy ways to cancel, and send you a reminder before each renewal. If Magshop fails on any of these fronts, you may have grounds to dispute charges and demand a refund. Stopee recommends saving every email and payment confirmation-these are your evidence if a dispute arises.
Cancellation methods: which path is right for you
Magshop offers different cancellation routes depending on how you subscribed. Choose the method that matches your subscription type.
Cancel auto-renew or direct debit subscriptions
If you're paying Magshop directly via their website and your subscription renews automatically, you have two cancellation options. Both take effect at the end of your current billing period, not immediately.
- Call Magshop on 0800 624 746 during business hours and ask to cancel your subscription. Have your order number ready.
- Alternatively, email magshop@magshop.co.nz with your full name, order number and a clear statement that you want to cancel. Include your contact details so Magshop can confirm the cancellation.
- Magshop will confirm your cancellation within one business day (usually). Your subscription will stop renewing at the end of your current billing cycle.
Warning: Your cancellation does not stop in-transit deliveries. You may receive one final issue after you cancel and you will be charged for it. This is Magshop's standard policy. Plan your cancellation timing around your next delivery date if possible.
Cancel prepaid subscriptions
A prepaid subscription is a bundle you bought upfront-for example, six issues for a fixed price, with no auto-renewal. These work differently from auto-renew plans.
- Email magshop@magshop.co.nz or call 0800 624 746 to notify Magshop that you want to cancel your prepaid subscription.
- Provide your order number, full name and dates covered by the subscription.
- Magshop will process your cancellation within five business days.
Pro tip: Prepaid cancellations sometimes leave you eligible for a partial refund if you've paid for issues you won't receive. Ask Magshop explicitly: "Am I entitled to a refund for undelivered issues?" Get the answer in writing via email.
Warning: Like auto-renew plans, prepaid subscriptions may result in one final delivery after cancellation. You will be charged for that issue even though you've cancelled. This is due to the time lag between cancellation processing and the delivery system.
Cancel app store (Apple) subscriptions
If you subscribed via Apple's App Store or iTunes, Magshop does not control your billing or cancellation. Apple does. You must cancel through your Apple ID settings.
- On your Apple device (iPhone, iPad or Mac), open the Settings app.
- Tap your name at the top, then select "Subscriptions".
- Find the Magshop magazine subscription in the list.
- Tap the subscription and select "Cancel Subscription".
- Confirm the cancellation. Your Apple ID will no longer be charged.
Alternatively, visit apple.com/account, sign in with your Apple ID, go to "Subscriptions" and cancel from there. Apple will handle the cancellation immediately; no refund is usually available if the billing cycle has started, but you will stop future charges.
Cancel google play subscriptions
Google Play subscriptions are managed separately from Magshop's website. You must cancel through your Google Play account, not through Magshop.
- Open Google Play on your Android device or visit play.google.com in a browser.
- Tap your profile icon (top right) and select "Payments and subscriptions".
- Choose "Subscriptions" and find the Magshop magazine in your list.
- Tap the subscription and select "Cancel subscription".
- Confirm. Google will stop charging you at the end of your current billing period.
Pro tip: Save a screenshot of the cancellation confirmation from Google Play. If you're charged again, you have proof that you cancelled through the correct channel.
What happens after you cancel
Cancellation doesn't mean instant freedom from Magshop. Understanding the post-cancellation timeline helps you spot billing errors and avoid surprise charges.
Your final delivery and billing cycle
After you cancel, your subscription stops renewing-but Magshop's system may still send you one final issue if it was already queued for delivery. You cannot stop this delivery and you will be charged for it. This charge is usually deducted from your payment method within 3-5 business days of the delivery.
For auto-renew subscriptions, your cancellation takes effect at the end of your current billing period. If you cancel mid-cycle, you're still paying for the full cycle. Magshop does not refund the unused portion unless you meet specific conditions (faulty goods, non-delivery, or a breach of auto-renew rules by Magshop).
Verify your account stops renewing
After cancellation, check your email for a confirmation. If you don't receive one within 24 hours, follow up with Magshop by phone or email to confirm the cancellation was processed. Keep this confirmation email permanently-you'll need it if a charge appears after your cancellation date.
Monitor your bank or credit card statement for at least 4 weeks after cancellation. If Magshop charges you again, you have evidence that you cancelled and grounds to dispute the charge with your bank or credit card provider.
Data retention and privacy
Magshop will keep your order history, contact details and billing records for customer service and accounting purposes under their terms of use. If you want to request deletion of your personal data, email magshop@magshop.co.nz and ask them to confirm their data retention policy. You have privacy rights under the Privacy Act 2020, and Stopee recommends exercising them if you're concerned about your information being retained indefinitely.
Will you receive a refund after cancellation?
Refunds after cancellation depend on your situation and Magshop's terms. New Zealand consumer law gives you some rights here, but Magshop's policy also matters.
Change of mind refunds
Magshop does not offer refunds purely because you've changed your mind about a subscription. Their refund policy reserves this decision to Magshop's discretion. If you cancel because you simply lost interest or found a cheaper magazine elsewhere, do not expect a refund for the subscription fees you've already paid.
This is why Stopee always recommends reading product listings and terms carefully before you buy. If you suspect you might want to cancel, look for Magshop's full refund policy on the product page first.
Refunds for faulty, damaged or undelivered issues
The Consumer Guarantees Act overrides Magshop's "no change-of-mind" policy in these cases. If an issue arrives damaged, faulty or fails to arrive at all, you're entitled to remedies:
- A full or partial refund.
- Repair or replacement of the issue.
- Cancellation of your subscription and return of unused fees.
Report undelivered or damaged issues within six weeks of discovery (not purchase). Email magshop@magshop.co.nz with photos if possible, your order number and a description of the problem. Magshop must acknowledge your claim within one business day and investigate within 20 working days.
Auto-renew and app store refunds
Auto-renew refunds depend on whether the failure to cancel was your fault or Magshop's. If you cancelled clearly and Magshop charged you anyway, you're entitled to a refund for those erroneous charges. If Magshop cancelled your subscription due to payment failure or a terms breach on their side (not yours), a pro-rata refund for unused portions may be available.
Gift cards and redemption codes are non-refundable under Magshop's terms. If you cancel an order paid with a gift card, any credit is usually returned as store credit only, not cash. App Store and Google Play purchases bypass Magshop's billing system entirely-request refunds directly from Apple or Google, not from Magshop.
Common cancellation mistakes to avoid
Cancellation often feels frustrating because Magshop's system is designed to process orders and renewals smoothly, but cancellations require extra steps. You're not alone if you've made a misstep here-and knowing the traps in advance helps you stay clear.
Mistake one: thinking deletion of your app means cancellation
Deleting the Magshop app from your phone does not cancel your subscription. Your subscription lives on Magshop's servers and your payment method is still on file. You'll keep being charged until you formally cancel through the website, phone or email. This catches thousands of users every year.
Mistake two: cancelling too late in the billing cycle
If you cancel a day before your next renewal, you've already paid for that cycle and you won't get a refund. Cancellations take effect at the end of your current billing period, not immediately. Plan your cancellation for early in your cycle to maximise the time before the next charge.
Mistake three: not keeping proof of cancellation
If you call Magshop to cancel, write down the date, time and the name of the person who confirmed your cancellation. If you email, save the confirmation reply. Without proof, you have no leverage if Magshop later claims you never cancelled and demands payment for a charge you didn't authorise.
Mistake four: assuming one final delivery is free
After cancellation, you may receive a final issue you didn't order. Magshop charges for it because it was already in the delivery queue when you cancelled. You cannot refuse this delivery or avoid the charge. Accept it as a cost of cancellation timing and factor it into your decision.
Cancellation checklist and next steps
Use this checklist to ensure your cancellation is complete and protect yourself from billing errors.
| Action | Status | Deadline |
|---|---|---|
| Note the date and your subscription type (auto-renew, prepaid, app store) | [ ] Done | Before cancelling |
| Contact Magshop by phone (0800 624 746) or email (magshop@magshop.co.nz) with your order number | [ ] Done | Now |
| Save all confirmation emails and take screenshots | [ ] Done | Immediately |
| Check your bank or card statement for unwanted charges | [ ] Done | Weekly for 4 weeks |
| If charged after cancellation date, dispute via your bank | [ ] Done | Within 30 days of charge |
| If faulty or undelivered issue, report to Magshop within 6 weeks | [ ] Done | 6 weeks from discovery |
Contact magshop for cancellation
Magshop provides one official mailing address for written cancellation requests and customer service inquiries. Use this address if you prefer to cancel by post, though phone or email is faster.
Magshop mailing address
Magshop
PO Box 47-087
Ponsonby
Auckland 1144
New Zealand
Include your full name, subscription order number, contact phone number and email address. Post your letter and keep a copy for your records. Cancellation by post takes 5-10 business days to process.
Quick contact summary
| Method | Contact | Processing time |
|---|---|---|
| Phone (fastest) | 0800 624 746 | 1 business day |
| Email (recommended) | magshop@magshop.co.nz | 1-2 business days |
| Post | PO Box 47-087, Ponsonby, Auckland 1144 | 5-10 business days |
Summary: your path to a clean cancellation
Cancelling a Magshop subscription is possible if you follow the right steps and time your cancellation carefully. Whether you subscribed online, via app store or prepaid, you have a clear cancellation route. Auto-renew subscriptions end at the end of your billing cycle; prepaid subscriptions end within five business days. Accept that you may receive one final delivery and be charged for it-this is standard and unavoidable.
Keep copies of your cancellation request, monitor your account for at least four weeks, and use your consumer rights under the Consumer Guarantees Act if anything goes wrong. If Magshop refuses to cancel, charges you after your cancellation date or delivers a faulty issue, escalate to your bank or the Commerce Commission.
Stopee has guided thousands of New Zealand consumers through magazine subscription cancellations and helped them avoid unwanted charges, recover erroneous payments and assert their consumer rights. If your cancellation with Magshop becomes complicated, Stopee can help you draft formal dispute letters, track your communications and understand your options under New Zealand consumer law. Visit Stopee.com today to access cancellation guides, complaint templates and expert support for this and hundreds of other subscriptions and services.