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Cancel 123Rf: The Right Way
How to cancel 123RF in new zealand: your complete guide to stopping auto-renewal and claiming refunds
What is 123RF and why new zealand users need a cancellation plan
123RF is a global stock content marketplace where you licence images, vectors, videos and audio for creative projects. You pay in USD, which converts to NZD at checkout, and manage your account entirely online. The platform offers flexible credit packs, monthly subscriptions, annual plans and Plus options with extended licensing rights. Many New Zealand designers, marketers and small business owners use 123RF to source affordable assets quickly, but the auto-renewal feature catches thousands off guard when their subscription renews without warning. At Stopee, we help you understand exactly how to regain control of your account and avoid unwanted charges.
How 123RF subscriptions work
When you buy a 123RF subscription or credit pack, the platform automatically renews your account at the end of each billing cycle unless you actively turn off auto-renewal in your account settings. Your subscription remains active until the renewal date passes, meaning you keep full access to download limits and premium features right up until that moment. Understanding this timeline is crucial: cancelling your subscription does not cut you off immediately. Instead, you simply prevent the next charge from occurring.
Why cancellation matters for new zealand users
New Zealand consumer law protects you when digital services are faulty, fail to match the description, or are supplied without reasonable care. Stopee recognises that many users discover they have been charged for months without using the platform, or they signed up for a trial that rolled into a paid plan with no clear reminder. Taking action now stops the bleeding and may unlock refunds you did not know were available to you.
How to cancel 123RF via your account settings (the fastest route)
Cancelling your 123RF subscription directly through the website is the quickest and most reliable method for New Zealand users. This approach turns off auto-renewal while keeping your account and download history intact until your current period expires.
- Visit the 123RF website and sign in with your email address and password.
- Make sure you are using the account tied to the subscription you want to cancel.
- If you use a shared computer, log out of any other accounts first.
- Navigate to your account settings by clicking on your profile icon in the top right corner.
- Look for "Account Settings", "My Account", or "Subscription settings" in the dropdown menu.
- If you see multiple options, select the one that mentions billing or subscriptions.
- Locate the "Subscriptions" or "Auto-renewal" section within your account area.
- This section lists all active subscriptions and their renewal dates.
- Scroll down if you do not see it immediately; some accounts bury this option.
- Find the subscription you want to cancel and click the "Turn off auto-renewal" or "Cancel subscription" button.
- Do not click "Delete account" unless you want to remove your entire profile.
- A confirmation message should appear once you have successfully disabled renewal.
- Verify that the renewal status has changed to "Inactive" or "Cancelled".
- Take a screenshot of this confirmation screen for your records.
- Keep the email confirmation that 123RF sends you immediately after.
- Your subscription will continue to work until the end of your current billing period, at which point access to subscription features will be disabled.
- You will not be charged again after this date.
- Any remaining downloads or features expire on that final date.
Pro tip: Mark your cancellation date on your calendar in case you want to re-subscribe later. 123RF sometimes sends "win-back" offers to cancelled users at discounted rates.
What to do if you cannot find the subscription settings
Some New Zealand users struggle to locate the auto-renewal toggle, especially if their account has multiple subscriptions or if they signed up through a partner offer. If you cannot find the subscription section after checking twice, contact 123RF support directly at info@123rf.com or call +64 9 889 8808 (this is the shared New Zealand and Australia support line). Email is slower but creates a written record of your request, which Stopee recommends for your protection.
Cancelling if you subscribed through apple app store or google play
If you signed up to 123RF via the mobile app and set up payment through Apple or Google, you must cancel the subscription through those platforms instead of 123RF's website. 123RF itself cannot cancel app-based subscriptions because Apple and Google handle billing independently.
Cancel on apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the Settings screen.
- Select "Subscriptions".
- Find and tap "123RF" in the list of active subscriptions.
- Tap "Cancel Subscription" and confirm your choice.
- Apple will show you the cancellation date and your access end date.
- You will receive an email confirmation from Apple within minutes.
Warning: If you do not see 123RF listed under Subscriptions, you may have purchased a one-time credit pack rather than a recurring subscription. One-time purchases do not renew and do not need cancellation.
Cancel on google play (Android)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner and select "Payments and subscriptions".
- Tap "Subscriptions".
- Select "123RF" from the list.
- Tap "Cancel subscription" and follow the prompts.
- Google will ask for a reason for cancellation (optional).
- Your subscription will stay active until the end of the current billing period.
Once you cancel on either platform, do not try to cancel again through the 123RF website itself. You now have one cancellation in the system, and double-cancelling creates confusion if you later need to prove you cancelled on time for a refund claim.
What happens to your account and access after cancellation
Cancelling your subscription triggers a predictable chain of events, and understanding each step helps you plan your next move and retrieve any content you need before your access window closes.
Your access timeline after cancellation
When you turn off auto-renewal, your subscription enters a "final billing period" state. You retain full access to all downloads, premium features and content included in your plan until the date your current subscription period ends. This is not a negotiable feature: 123RF keeps your features active until the money you paid covers the full period. After that date passes, your account reverts to free status and you lose the ability to download content at your current plan's speed or licence level.
What data 123RF keeps after you cancel
123RF stores your account history, past purchases and download records indefinitely for support, legal and accounting purposes. This is standard practice for digital commerce platforms. You can log back into your account at any time to view your purchase history, even after your subscription has ended. If you ever need to export your account data or delete your entire profile, you can request this by emailing info@123rf.com, though 123RF may retain limited data for tax and fraud prevention.
Re-subscribing after cancellation
Cancelling does not prevent you from buying credits or re-subscribing later. Many users cancel temporarily during slow seasons and restart when projects pick up. Your old credit balance (if any) remains in your account and can be used for future purchases.
Will you get a refund from 123RF
Your refund eligibility depends on when you purchased, whether you downloaded content and your subscription plan type. New Zealand consumer law adds another layer of protection here that Stopee wants you to know about, because 123RF's own policy does not always reflect the full scope of your rights.
Web purchase refund policy (123RF official)
| Scenario | Refund eligibility | Notes |
|---|---|---|
| Within 14 days, no downloads | Full refund | You are entitled to a 100% refund if you purchased within the last 14 days and have not downloaded any content. |
| After 14 days, no downloads | 50% refund minus cancellation fee | 123RF applies a 50% cancellation charge, so you receive half the purchase price back. |
| Downloaded content | Discretionary adjustment only | 123RF may apply a usage-based charge equal to the value of content downloaded. Full refund unlikely. |
| Annual or Plus plan | No refund (standard) | Cancelling during the term may trigger a charge equal to discounts you received upfront. |
| Apple App Store purchase | Apple policy applies | Follow Apple's refund rules, not 123RF's. Apple generally refunds within 14-45 days of purchase. |
| Google Play purchase | Google policy applies | Follow Google Play's refund rules, not 123RF's. Google refunds within 48 hours of purchase. |
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 gives you stronger protections than 123RF's policy alone. If the service was not supplied with reasonable care and skill, was not fit for purpose, or was not as described at point of sale, you have the right to claim a refund or compensation from 123RF directly, regardless of whether the 14-day window has passed. This is true even if you downloaded content, provided the service itself was faulty or misrepresented.
Examples where Consumer Guarantees Act protections apply include: the subscription did not deliver the download speed advertised, the content library was smaller than promised, the platform was unavailable for extended periods during your billing cycle, or 123RF charged you in error. Stopee recommends documenting evidence of any service failure (screenshots, error messages, support tickets) before you approach 123RF with a refund claim.
How to request a refund from 123RF
- Email info@123rf.com with a clear subject line: "Refund request for [your email address] - [reason]" (for example, "Refund request for jsmith@gmail.com - downloaded no content within 14 days").
- Include your 123RF account email, the date of purchase and the transaction amount in NZD.
- Explain why you believe you qualify for a refund under their policy or under Consumer Guarantees Act.
- Attach any supporting evidence: screenshots of your account showing zero downloads, confirmation emails from 123RF, payment receipts or evidence of service failure.
- Keep copies of everything you send.
- Send the email from the same address linked to your 123RF account for faster verification.
- Wait for a response within 7-10 working days.
- If 123RF refuses or does not reply within two weeks, escalate to the Commerce Commission (comcom.govt.nz) with a formal complaint.
- You can also approach your bank or credit card issuer to dispute the charge if 123RF ignores your refund request.
Pro tip: Keep your initial refund email friendly and factual. If 123RF says no, you can escalate your tone and invoke Consumer Guarantees Act rights at that point. Stopee has seen many refunds approved after users escalated beyond first-line support, so do not give up after one rejection.
123RF pricing, plans and what you are actually paying for
123RF does not publish exact New Zealand Dollar pricing on its main website; prices are shown in USD and converted to NZD at checkout. Your actual charge depends on the plan type, your location and any active promotions at the time of purchase.
Plan types you will encounter
| Plan type | Commitment | Auto-renewal | Cancellation notes |
|---|---|---|---|
| Credit packs | One-off purchase | No | No cancellation needed; credits do not expire. |
| Monthly subscription | 30 days | Yes | Cancel in account settings anytime. Access ends at month-end. |
| Annual subscription | 365 days | Yes | Cancellation may trigger discount-recovery charge. Request refund if within 14 days and no downloads. |
| Plus plan (extended rights) | Varies | Yes | Extended licensing adds cost. Cancellation may incur charge equal to discount received. Escalate refund dispute to Commerce Commission if needed. |
| Trial (if offered) | Usually 7-14 days | Converts to paid | Cancel immediately after sign-up if you do not want to be charged. Stopee recommends setting a phone reminder for day 5. |
| Bundle or promotional offer | Varies | Usually yes | Promotional discounts may be clawed back on cancellation. Check the terms at checkout before buying. |
Hidden costs to watch for
123RF charges in USD and your bank applies a currency conversion fee on top, so your NZD bill is often 3-5% higher than the USD price listed. If you pay by credit card, some cards charge foreign transaction fees on top of that. Using a debit card or a service like Wise can reduce these hidden charges. Stopee recommends checking your bank statement after your first 123RF charge to see exactly what you paid in NZD, so you know the real cost before you renew.
Common mistakes people make when cancelling 123RF
Cancelling a subscription sounds straightforward, but small missteps can leave you exposed to surprise charges or make it harder to claim a refund later. We understand the frustration of navigating an unfamiliar account interface, and these mistakes are more common than you think.
Mistake 1: confusing cancellation with account deletion
Many users click "Delete account" thinking it will cancel their subscription. Deleting your account is permanent and removes your entire profile, purchase history and download records from 123RF's servers. Cancelling auto-renewal keeps your account active and your history intact. Always turn off auto-renewal first, then decide later if you want to delete your account entirely.
Mistake 2: cancelling on the website when you subscribed via apple or google
If you signed up through the Apple App Store or Google Play, cancelling on the 123RF website will not stop the charge. Your payment method is linked to Apple or Google, not to 123RF directly. You must cancel through the app store where you signed up. Stopee has seen users cancel twice (once on the website and once on the app store) thinking they needed double protection; this creates unnecessary confusion if you later dispute the charge.
Mistake 3: not taking a screenshot of your cancellation confirmation
If 123RF fails to process your cancellation and charges you again, your screenshot is your proof that you tried to cancel. Without it, you will struggle to convince your bank or 123RF support that you took action. Always screenshot the "auto-renewal is now OFF" confirmation screen and save the cancellation email 123RF sends you.
Mistake 4: assuming you will get a refund without asking
123RF's refund policy is strict, but New Zealand consumer law may override it if the service was faulty. Many users give up after reading the policy and never contact 123RF or the Commerce Commission. Even if you downloaded content or are outside the 14-day window, you may still qualify for a partial refund under Consumer Guarantees Act if the service did not meet reasonable standards.
Mistake 5: not keeping your account log-in details safe
If someone else gains access to your 123RF account, they can change your email address and re-enable auto-renewal. Use a strong, unique password for 123RF and enable two-factor authentication if available. Stopee recommends using a password manager like Bitwarden or 1Password to generate and store your login.
Checklist: confirm you have cancelled 123RF correctly
Use this checklist to verify that your cancellation is complete and you will not face surprise charges.
- I signed into my 123RF account (or the correct app store) to cancel.
- I located the auto-renewal toggle and turned it off (or clicked "Cancel subscription" on Apple/Google).
- I saw a confirmation message saying auto-renewal is now inactive or cancelled.
- I received a cancellation confirmation email from 123RF (or Apple/Google).
- I took a screenshot of the confirmation screen for my records.
- I noted the date my current subscription ends (visible in my account settings).
- I have not clicked "Delete account" or any other destructive option.
- If I subscribed via app store, I cancelled via app store (not the 123RF website).
- I have set a phone reminder for one week before my subscription end date to confirm I was not re-charged.
- If I need a refund, I have documented the reason (no downloads, service fault, misleading advertising) and will email info@123rf.com within 14 days if applicable.
Should you cancel 123RF or keep your subscription
Deciding whether to cancel 123RF depends on how often you actually use the platform and whether the cost represents good value for your workflow. Stopee believes in informed choice, not cancellation for cancellation's sake.
Strong reasons to cancel 123RF now
- You have not used the platform in over two months and have no projects requiring stock content.
- You have found a cheaper alternative (such as Unsplash, Pexels or Canva's free library) that meets your needs.
- You signed up for a trial and forgot it would convert to paid; cancelling immediately stops future charges.
- You are on an annual plan and your financial circumstances have changed; every month you delay costs you more.
- You downloaded content once and 123RF has been idle on your account for months; the cost no longer justifies occasional use.
- You disputed a charge and 123RF's support was unhelpful; escalating to the Commerce Commission may be your next step.
Reasons you might want to keep your subscription
- You use 123RF at least twice a month for client projects, marketing campaigns or design work.
- Your monthly plan costs less than the cost of licensing individual images elsewhere.
- You have credits remaining in your account and want to use them before cancelling.
- You are waiting for a discount offer or seasonal promotion before upgrading or switching plans.
- Your business model depends on fast, legal access to vector files and photographs, and the convenience is worth the cost.
If you are on the fence, Stopee recommends reviewing your 123RF download history for the past three months. Log into your account, find your usage stats (usually in account settings or under "My purchases"), and divide your subscription cost by the number of assets you downloaded. If the cost per download exceeds NZD $5-10, cancellation probably makes sense. If it is lower, keeping the subscription may be smarter than hunting for alternatives.
Your consumer rights in new zealand and how to escalate if 123RF refuses
If 123RF ignores your cancellation request, refuses a refund you believe you are entitled to or continues charging you after you cancel, New Zealand law has your back. Stopee wants you to know exactly what authority to approach and how to prove your case.
Consumer guarantees act 1993
This is your primary consumer protection. Under the Act, every digital service supplied in New Zealand must be provided with reasonable care and skill, fit for purpose and as described. If 123RF fails on any of these counts, you can claim compensation even if 123RF's policy says no refund. For example, if 123RF was offline during your billing period and you could not download content, or if the content library was significantly smaller than advertised, you have grounds for a complaint.
Fair trading act 1986
This law protects you from misleading or deceptive conduct by businesses. If 123RF's marketing misled you into buying (for example, claiming "unlimited downloads" and then limiting your speed), you can lodge a complaint with the Commerce Commission and seek compensation.
How to escalate a dispute
- Email 123RF at info@123rf.com one final time with a formal tone. Reference the specific section of the Consumer Guarantees Act or Fair Trading Act you believe applies.
- State clearly: "Please refund [amount in NZD] within 7 working days. If you do not respond, I will lodge a complaint with the Commerce Commission."
- Send via email so you have a record.
- Wait 7 working days for a response.
- If 123RF refuses or does not reply, visit the Commerce Commission website (comcom.govt.nz) and file a formal complaint.
- The Commission investigates for free and can compel 123RF to refund you.
- Provide your email correspondence, screenshots and evidence of the breach.
- If the dispute is under NZD $3,000, you can also approach the Disputes Tribunal (free for you, but not binding on 123RF).
- Visit justice.govt.nz/disputes and apply online.
- As a last resort, dispute the charge with your bank or credit card company. Most will reverse the transaction if you provide evidence of cancellation or breach of Consumer Guarantees Act.
- Your bank may charge you a dispute fee, but if you win, they will refund it.
Warning: Do not delay escalation. The longer you wait to pursue a refund, the harder it is to prove your case. Lodge a complaint with the Commerce Commission or your bank within 12 months of the charge for the best chance of success.
How to contact 123RF support in new zealand
123RF shares a single contact point for New Zealand and Australia users. This section tells you exactly how to reach them and what to expect.
Email is the most reliable way to contact 123RF from New Zealand. Send your message to info@123rf.com with a clear subject line. Response time is typically 5-7 working days, but you will have a written record of your request. Include your account email, the reason for contact, and any relevant dates or order numbers. Stopee recommends using a professional tone and keeping your message to under 150 words; 123RF support handles thousands of emails weekly, and concise requests are actioned faster.
Phone
Call +64 9 889 8808 during business hours. This is the shared New Zealand and Australia support line. You will reach a human agent, but call wait times can exceed 10 minutes during peak hours. Calling is faster if you need an immediate answer, but do not rely on it for documentation of your cancellation or refund request. Follow up any phone conversation with an email to 123RF so you have a record.
What to say when you contact support
If you cannot find the auto-renewal setting yourself, send this email template to info@123rf.com:
Subject: Account cancellation request - [your email address]
Hi 123RF support,
I want to cancel auto-renewal on my account ([your email address]). I have tried to locate the subscription settings in my account but am unable to find them. Please confirm that auto-renewal has been turned off and provide the date my subscription will expire. Thank you.
This keeps your request simple and gives support no room to misunderstand what you want.
Final summary: you are in control now
Cancelling 123RF is straightforward once you know where to look and what to expect. The platform keeps auto-renewal enabled by default because most users never cancel, but the steps to stop future charges take less than five minutes. You have full control over your subscription, your refund eligibility, and your escalation options if 123RF does not cooperate.
Remember: turning off auto-renewal does not cut you off immediately. You keep full access until your current billing period ends, giving you time to download any final assets you need. If 123RF charged you unfairly or the service did not meet reasonable standards, New Zealand consumer law is on your side, and the Commerce Commission will investigate for free if you make a formal complaint.
Stopee has helped thousands of New Zealand consumers cancel subscriptions, claim refunds and hold companies accountable. We believe you should never feel trapped by a subscription, and taking action today-whether that is cancelling, requesting a refund or escalating to the Commerce Commission-puts you back in charge of your finances. Follow the steps in this guide, keep your screenshots and emails, and do not hesitate to escalate if 123RF does not comply. Your subscription, your rules.