Manage Boo

How to cancel boo and reclaim your dating app control

What boo is and why you might want to cancel

Boo is a global dating app available in New Zealand that operates on a freemium model. You get basic features for free, including likes, views and direct messaging, but the premium tier-called Boo Infinity-unlocks additional features and removes ads. Many New Zealand users subscribe through Apple's App Store, Google Play, or occasionally through the Boo website via Stripe payments.

If you've signed up for Boo Infinity and now want to stop paying, you're in the right place. At Stopee, we understand that managing multiple subscriptions can feel overwhelming, and you deserve clarity on exactly how to take control of your spending. This guide walks you through every cancellation method, refund option, and what happens to your account after you cancel.

Why new zealand users cancel boo

You might be cancelling because you've found a partner, lost interest in dating, or simply want to cut unnecessary subscription costs. Others cancel because they prefer a different app or realise the premium features don't match their dating goals. Whatever your reason, cancelling should be straightforward-and Stopee is here to make sure it is.

Your consumer rights under new zealand law

Before you cancel, understand what the Consumer Guarantees Act 1993 offers you as a New Zealand consumer.

What the consumer guarantees act covers

The Consumer Guarantees Act protects you when you purchase goods or services. For digital subscriptions like Boo Infinity, you have the right to expect the service is fit for purpose and delivered as described. If Boo charges you but fails to deliver the promised service-or if you're charged without authorisation-you can dispute the charge with your payment provider or the Commerce Commission.

Boo does not explicitly offer a statutory 14-day cooling-off period for New Zealand consumers, but you retain all rights under the Consumer Guarantees Act. If you believe you've been overcharged, charged without consent, or the service is defective, contact Boo support first and escalate to your bank or card issuer if needed. Stopee recommends documenting all attempts to contact Boo in case you need to escalate further.

Unauthorised charges and dispute rights

If you notice a charge you didn't authorise, contact your bank immediately. Most New Zealand banks process unauthorised transaction disputes within 10 working days. Additionally, you can lodge a complaint with the Financial Markets Authority (FMA) if Boo refuses to respond or refund an unauthorised charge after 30 days.

How to cancel boo on iOS (App store)

If you subscribed to Boo Infinity through Apple's App Store on your iPhone or iPad, follow these steps to cancel directly in your iOS Settings.

1. Unlock your iPhone or iPad and open the Settings app.
   • Look for the grey gear icon on your home screen.
2. Tap your name at the top of Settings.
   • This opens your Apple ID menu.
3. Select Subscriptions.
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
4. Find and tap Boo (or Boo Infinity).
   • If you see multiple Boo entries, tap the one showing an active renewal date.
5. Tap Cancel Subscription.
   • A confirmation message appears outlining when your access ends.
6. Follow the on-screen prompts to confirm cancellation.
   • Apple may offer a brief discount to entice you to stay; you can ignore this and proceed with cancellation.

Pro tip: Screenshot your cancellation confirmation for your records. Apple sends a confirmation email, but having a visual record in your phone protects you if a charge appears later.

Warning: Some iOS users report the cancel option appears greyed out or missing inside the Boo app itself. Apple changed this in recent updates-you must always cancel through iOS Settings, not within the app. If the option is missing, restart your iPhone and try again.

How to cancel boo on android (Google play)

Android users who subscribed via Google Play can cancel directly through the Play Store app on their phone.

1. Open the Google Play Store app on your Android phone.
   • The icon looks like a coloured triangle and is usually on your home screen.
2. Tap your profile icon in the top right corner.
   • This opens your Google account menu.
3. Select Payments & subscriptions.
   • Then tap Subscriptions to view active subscriptions.
4. Find and tap Boo.
   • You'll see your current plan, renewal date and payment method.
5. Tap Cancel subscription.
   • Google Play asks why you're cancelling; you can skip this or provide feedback if you wish.
6. Confirm cancellation when prompted.
   • Google sends a confirmation email to your registered Google account email address.

Pro tip: Keep the confirmation email from Google Play in a folder called "Subscriptions" so you can easily refer to it later.

Warning: Do not uninstall the Boo app as a way to cancel. Uninstalling the app does not cancel your subscription-you must use Google Play settings to cancel.

How to cancel boo purchased via the website (Stripe)

If you bought Boo Infinity directly from the Boo website using a credit or debit card, Boo processes the payment through Stripe, not an app store. Cancelling requires you to contact Boo support.

1. Open the Boo app on your phone.
   • Ensure you're logged in with the email address used for the web purchase.
2. Go to Settings > Send Feedback.
   • This opens a support contact form within the app.
3. Type your cancellation request.
   • Write: "I purchased Boo Infinity on [date] via your website. I request immediate cancellation of my subscription and confirmation of the end date."
4. Include your purchase details.
   • Attach a screenshot of your receipt or the confirmation email you received when you purchased. Include your account email and the payment date.
5. Submit your request.
   • Boo support typically responds within 2-3 business days.
6. Alternatively, email Boo directly.
   • Send an email to hello@boo.world with the same cancellation request and purchase details. Email can be slower but creates a written record.

Pro tip: Email is often faster than the in-app feedback form for Stripe cancellations. Send your request during business hours (Monday to Friday) and expect a response within 48 hours.

Warning: Boo support does not automatically process refunds for Stripe purchases until you explicitly request cancellation. Do not assume your subscription has ended-wait for written confirmation from Boo that states your cancellation date.

What happens to your account after cancellation

Cancelling your subscription is not the same as deleting your account, and understanding this distinction matters.

Your subscription renewal and access

When you cancel, your Boo Infinity subscription remains active until the end of your current billing period. If you subscribed on 1 June with a one-month cycle, cancelling on 15 June means you retain premium access until 1 July. After that date, your subscription will not auto-renew and you'll revert to the free version of Boo.

You can still use Boo with the free features (likes, views, basic messaging) after your premium subscription ends. No surprise charges occur once you cancel through your app store or contact Boo support.

Your account and profile visibility

Cancelling does not delete your Boo account or remove your profile from the app. Your profile, matches, messages and photos remain intact. Other users can still see your profile and send you messages unless you explicitly delete your account.

If you want your profile removed completely, you must delete your account separately through the Boo app settings or by contacting support. This is a different action from subscription cancellation.

The difference between cancelling and deleting

Cancel subscription = stops future payments but keeps your account active. Delete account = removes your profile and messages from Boo permanently. At Stopee, we find many users are surprised by this distinction. If you only want to stop paying but may return later, cancel the subscription. If you want a clean break from Boo entirely, delete your account.

Refund options for boo infinity in new zealand

Boo does not directly refund subscription charges. Instead, refunds are handled by Apple, Google, or Stripe depending on where you purchased.

Refunds through apple (iOS)

If you purchased Boo Infinity via the App Store, Apple handles all refund requests. Boo cannot process refunds for App Store transactions.

1. Visit Apple's Report a Problem page.
   • You'll need to sign in with your Apple ID.
2. Find the Boo transaction you want refunded.
   • Look in your purchase history under "Subscriptions."
3. Select "Report a Problem" next to the charge.
   • Choose a reason: "I was charged without authorisation," "I didn't receive what I paid for," or "This was a duplicate charge."
4. Submit your request.
   • Apple reviews requests within 48 hours and emails you a decision. Refunds typically appear in your account within 5-10 business days.

Pro tip: If you're refunding a recent charge (within 7 days), Apple approves most requests automatically. Charges older than 60 days are rarely refunded unless you can prove fraud.

Refunds through google play

Google Play refunds are processed automatically for up to 48 hours after your purchase. After 48 hours, you must request a refund directly through Google.

1. Visit Google Play's refund help page.
   • Sign in with your Google account.
2. Find your Boo subscription charge.
   • Look under "Order history."
3. Select "Request refund" next to the charge.
   • Provide a reason for your refund request.
4. Submit your request.
   • Google typically responds within 24-48 hours. Approved refunds appear in your Google Play balance or original payment method within 5-10 business days.

Warning: Google Play does not refund charges older than 48 days except in cases of fraud. If you subscribed over two months ago, Google may decline your refund request. Contact Boo support instead to ask for a goodwill refund.

Refunds for stripe (website) purchases

If you paid via Boo's website using Stripe, contact Boo support directly.

1. Email hello@boo.world with your refund request.
   • Include your receipt, purchase date and account email.
2. State clearly why you want a refund.
   • Examples: "I was charged twice," "The service did not work as described," "I did not authorise this charge."
3. Wait for Boo's response.
   • Boo support typically responds within 3-5 business days. If they approve your refund, it appears in your bank account within 5-7 business days.
4. If Boo refuses, contact your bank.
   • Your bank can dispute the charge with Stripe and investigate whether the charge was authorised.

Pro tip: Stripe refunds are easier to obtain than Apple or Google if you can prove you didn't authorise the charge. Keep receipts and screenshots of all communications with Boo.

Common mistakes to avoid when cancelling boo

Cancelling a subscription should be simple, but small mistakes can leave you paying longer than intended. We've helped thousands of consumers avoid these pitfalls, and Stopee wants you to avoid them too.

Mistake 1: uninstalling the app instead of cancelling the subscription

Many users delete the Boo app thinking this stops charges. It does not. Uninstalling is not cancellation. Your subscription remains active and charges continue until you cancel through your app store or contact Boo support.

Always cancel the subscription first, then uninstall the app if you choose.

Mistake 2: missing the end-of-billing-period charge

You cancel on 10 June, but your billing cycle renews on 30 June. Many users forget they're still charged once more before cancellation takes effect. Mark your renewal date in your phone calendar so you're not surprised by a final charge.

Mistake 3: losing your cancellation confirmation

If you cancel via app store, take a screenshot. If you cancel via email, save the confirmation. Without proof, you cannot dispute a charge that appears after cancellation. Stopee recommends creating a folder on your phone or computer for all subscription confirmations.

Mistake 4: forgetting to delete your account after cancelling the subscription

Cancelling the subscription keeps your profile live. If you want your dating profile removed from Boo entirely, you must delete your account separately. Check Boo's account settings after cancellation if removal is your goal.

Mistake 5: not requesting a refund when you're entitled to one

If Boo failed to deliver promised features, overcharged you, or charged without authorisation, you may be entitled to a refund. Many New Zealand consumers accept the loss without requesting one. Always ask-the worst outcome is "no," but many companies approve partial refunds for customer satisfaction.

Checklist for cancelling boo successfully

Use this checklist to ensure you cancel correctly and protect yourself:

Boo infinity pricing for new zealand users

Boo does not publish official New Zealand Dollar (NZD) pricing publicly. Prices vary based on your region, currency exchange rates and the app store you use. However, user reports from New Zealand consumers provide this rough pricing guide:

Important: Prices fluctuate with Apple and Google's exchange rates and regional adjustments. Check your app store before purchasing to see the exact NZD amount you'll pay.

Key takeaways: should you cancel boo?

Only you can decide whether Boo Infinity is worth the cost. If you've stopped using the app, found a partner or simply want to reduce spending, cancellation is quick and risk-free. Stopee's step-by-step guides make the process clear no matter which platform you used to subscribe.

Remember: cancellation stops future payments but keeps your profile active. Your consumer rights under the Consumer Guarantees Act protect you if Boo overcharges or fails to deliver promised features. If you've been charged unfairly, request a refund through your app store or contact Boo support directly.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and reclaim control of their spending. Follow the steps above, keep your confirmation, and monitor your bank account after cancellation. If any charge appears after your renewal date, contact your bank immediately with your cancellation proof.

Need help with another subscription? Stopee.com is your go-to resource for clear, jargon-free cancellation guides for services across New Zealand. We're here to make cancellation simple, fast and worry-free.

Contact information for boo support

If you need to contact Boo for cancellation, account deletion or refund disputes, use these channels:

• Email: hello@boo.world
• In-app: Settings > Send Feedback
• Web: Check the Boo website for additional contact options (website address varies by region)

For disputes with your payment provider or complaints about Boo's billing practices, contact the Financial Markets Authority (FMA) in New Zealand or your bank's dispute resolution team. Stopee recommends keeping all email addresses, confirmation numbers and dates of contact on file.