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Citizen

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What you don't know !

Silent Waste

84%

of people lose money every month on unused services

Lack of Transparency

60%

of users feel lost facing cancellation terms

Budget Illusion

82%

of consumers underestimate the cost of their automatic withdrawals

Fear of Commitment

44%

of subscribers have experienced a 'commercial trap' experience

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Cancel Citizen: The Right Way

How to cancel citizen in new zealand: your complete step-by-step guide

What citizen is and why you might cancel

Citizen is a personal safety app that sends you real-time alerts about incidents happening near your location-from crime reports to accidents and weather hazards. The app operates on both free and premium subscription models, with the paid tier unlocking enhanced features and deeper alert coverage.

If you've signed up for Citizen Premium but no longer need the service, or if you want to switch to the free version, Stopee is here to help you navigate cancellation without surprises. Whether you subscribed through Apple, Google Play, or the web, the process is straightforward once you know where to look.

Common reasons to cancel citizen

You might cancel because you've moved to a safer area, you find the alerts too frequent, or the subscription cost no longer fits your budget. Others cancel after trialling the premium features and deciding the free tier meets their needs. Some users simply prefer a different safety app. Whatever your reason, Stopee ensures you understand your rights and the full cancellation process.

Who this guide is for

This guide speaks directly to New Zealand users on any platform-iPhone, Android, or web. You'll find exact steps, refund information grounded in NZ consumer law, and insider tips to avoid billing traps.

FAQ

Citizen is a personal safety app that provides live incident alerts and location-based notifications, with a premium subscription for enhanced features.

After cancelling, you will retain access to premium features until the end of your current billing period, after which access will end.

Citizen's policy states that subscription fees are non-refundable once paid, and cancelling does not make you eligible for a refund for the current period.

To cancel on iOS, open Settings, tap your Apple ID, select Subscriptions, choose Citizen, and then tap Cancel Subscription.

Cancelling your subscription does not delete your Citizen account or stored data. To remove account data, you need to contact Citizen support.

Similar Cancellation Services

This letter is also available in other countries