Manage Crew

How to cancel crew in new zealand and understand your subscription options

What is crew and which app do you actually have?

The name "Crew" is used across several shift-planning and crew-management applications available in New Zealand. Unlike branded services with a single point of contact, "Crew" apps vary significantly in features, pricing, and cancellation pathways. This means your cancellation process depends entirely on which app you subscribed to - and which platform you used to pay.

The most common Crew-related apps in the New Zealand App Store are Crewline (available in Economy, Business, and First Class tiers) and iCrew (a single-tier subscription). Both offer shift scheduling, roster history, and flight tracking features at different price points. If you're unsure which one you have, check your device's subscription settings or your payment receipts - we'll walk you through that next.

Common crew apps in new zealand

Crewline dominates the market with three distinct subscription levels, each suited to different user needs. iCrew offers a simpler, single-plan approach at a lower price point. Both integrate with airline scheduling systems and are popular with cabin crew and aviation professionals across New Zealand.

Why you need to know your exact app name before cancelling

Cancelling the wrong subscription or looking in the wrong app store account can leave you paying for a service you're no longer using. Stopee recommends taking 60 seconds now to verify your app name, platform, and payment method - this single step prevents most cancellation errors and refund delays.

Crew subscription pricing in new zealand dollars

Below are the current NZD prices for Crew-related apps in the New Zealand App Store. Use this table to confirm which subscription you're paying for each month or year.

How to find your current plan and payment method

Before you cancel, you need to confirm which app you subscribed to and where you paid. This prevents accidentally cancelling the wrong subscription or missing a refund opportunity.

Check your App Store or Google Play account right now: open your device's subscription settings, and you'll see the exact app name, the current price, and the next billing date. Take a screenshot - you'll need this for refund requests or disputes. Stopee always recommends documenting your subscription details before you begin the cancellation process.

Why you might want to cancel crew

Understanding why you're cancelling helps you decide whether to request a refund and which alternative (if any) might better suit your needs.

Common reasons for cancellation

You may be cancelling because you've changed jobs and no longer need shift-planning tools, you've found a free or cheaper alternative, or the app's features no longer match your workflow. Some users cancel after accidentally enabling auto-renewal or realising they're paying for a feature they don't use. Others simply prefer managing their roster via their employer's native platform.

When you should consider keeping a crew subscription

If you work irregular or aviation shifts and rely on accurate, historical roster data, Crewline's Business or First Class tiers offer value that free tools rarely match. The annual plans (NZ$19.99-NZ$54.99) represent significant savings over 12 months compared to monthly billing. If you only use the app occasionally, downgrading to Economy (NZ$1.99 per month) is often cheaper than cancelling entirely.

How to cancel crew on apple app store (iOS)

If you subscribed through your iPhone or iPad, follow these exact steps to cancel before your next billing date.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Crew app itself - you must use Settings to cancel App Store subscriptions.
2. Tap your name at the top of the Settings menu (your Apple ID profile).
   • If you use multiple Apple IDs, ensure you're signed in to the account that made the purchase.
3. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions linked to this Apple ID.
4. Find your Crew app (Crewline, iCrew, or similar) and tap it.
   • The app will show your current plan, price, and next billing date.
5. Tap Cancel Subscription at the bottom of the screen.
   • You may see a retention offer (discount or trial extension) - review it before confirming.
6. Confirm the cancellation by tapping Confirm Cancel when prompted.
   • Apple will send a confirmation email to your Apple ID inbox within minutes.

What happens after you cancel on iOS

Pro tip: You keep full access to Crew until your current billing period expires. If you paid for January and cancelled on 15 January, you can use the app through 31 January at no extra cost. Apple will not charge you on the renewal date.

Take a screenshot of the cancellation confirmation screen and save the Apple confirmation email. Stopee advises keeping these records for at least 12 months in case you need to dispute a charge or request a refund later.

How to cancel crew on google play (Android)

If you subscribed via Google Play on an Android device or online, use these steps to stop auto-renewal immediately.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser and sign in to your Google account.
2. Tap your profile icon in the top-right corner and select Payments and subscriptions.
   • On the web version, click your profile, then Payments and subscriptions.
3. Tap Subscriptions.
   • You'll see all active subscriptions under your Google account.
4. Find and tap your Crew app subscription (Crewline, iCrew, etc.).
   • The subscription card will show your plan, renewal date, and payment method.
5. Tap Cancel subscription.
   • Google may show a retention offer - you can dismiss it and proceed with cancellation.
6. Select your cancellation reason (optional) and confirm by tapping Yes, cancel.
   • Google will send a confirmation email to your account address.

Important google play cancellation notes

Warning: If you have multiple Google accounts linked to your device, ensure you cancel in the correct account. Check your payment method or order history emails to confirm which Google account processed the Crew subscription.

Like Apple, Google allows you to use the service through the end of your current billing period after cancellation. Your next automatic charge will be blocked.

How to cancel if you subscribed directly through the developer

Some users pay the developer directly via their website rather than through an app store. This requires a different cancellation approach.

Cancelling direct subscriptions

1. Log in to your account on the Crew app developer's website.
   • Look for a Billing, Subscriptions, or Account section in your user dashboard.
2. Navigate to your subscription or payment settings.
   • Most developers display your plan, renewal date, and a Cancel button in this area.
3. Click Cancel subscription and confirm.
   • Some services ask for a cancellation reason - you can leave this blank or explain briefly.
4. If you cannot find a cancellation option, email the developer directly.
   • Subject line: "Request to cancel subscription for [your email address]"
   • Include: your account email, the app name, your current plan, and the date you want cancellation to take effect.
   • Ask for written confirmation of cancellation in the reply.

Developer contact and verification

Pro tip: If you're unsure whether you subscribed via an app store or directly, check your email receipts for invoices. App Store and Google Play send receipts from Apple or Google; direct subscriptions come directly from the developer's domain. Stopee recommends forwarding a copy of your receipt to the developer if you email a cancellation request - this speeds up verification.

What happens to your data and account after cancellation

Cancelling your subscription does not automatically delete your account or your shift history.

Access after cancellation

Once your billing period ends, you lose access to premium features (such as advanced flight tracking in Crewline First Class). However, the developer may retain your profile, roster history, and account data for 30-90 days or longer. If you resubscribe within this window, your data is usually restored. Always check the app's privacy policy or terms of service for exact data retention timelines.

Requesting account deletion

If you want the developer to delete your personal data entirely, you have the right to request this under New Zealand's Privacy Act 2020. Email the developer and state: "Please delete my account and all associated personal data in accordance with the Privacy Act 2020." Keep the response for your records - the developer must acknowledge your request within 20 working days.

Refunds for crew subscriptions in new zealand

Refund eligibility depends on where you paid, when you subscribed, and why you're cancelling. Stopee has helped thousands of consumers navigate refund claims - here's exactly how to approach yours.

Refunds for app store purchases

Apple offers refunds within 45 days of purchase if you request them through Apple Support. You can request a refund even if you've already cancelled the subscription.

1. Visit support.apple.com and sign in with your Apple ID.
   • Alternatively, go to reportaproblem.apple.com.
2. Find your Crew subscription charge in your purchase history.
   • Look for transactions labelled "Crewline" or "iCrew" with the NZD amount.
3. Select the transaction and click Report a problem.
   • Choose a reason: "Accidental purchase," "App does not work as described," or "Duplicate charge."
4. Explain your reason briefly (50-100 words) and submit.
   • Apple reviews refund requests within 2-5 business days and emails the outcome to your Apple ID.

Refunds for google play purchases

Google Play allows refunds within 48 hours of purchase. After 48 hours, refunds are at Google's discretion but may still be granted for technical issues or misleading app descriptions.

1. Open Google Play Store and go to Payments and subscriptions.
   • Alternatively, visit myaccount.google.com and select Payments and subscriptions.
2. Find your Crew app charge and select it.
   • The transaction will show the date, amount (in NZD), and app name.
3. Tap Report a problem.
   • Select your reason (app does not work, duplicate charge, accidental purchase, etc.).
4. Submit your request.
   • Google reviews these within 1-3 business days and refunds directly to your payment method if approved.

Refunds for direct developer subscriptions

Email the developer and request a refund within 14 days of your most recent charge, citing your reason. Provide your invoice number, payment date, and account details. Most developers process refunds within 5-7 business days if approved.

Consumer law refund rights in new zealand

Under the Consumer Guarantees Act 1993 (CGA), you have the right to a refund if a digital service fails to deliver what was promised. If Crew crashed constantly, lacked advertised features, or was misrepresented in the app store, you can demand a refund regardless of when you subscribed.

First, give the developer a fair opportunity to fix the problem (7-14 days). If they refuse or cannot resolve it, escalate to the Commerce Commission (comcom.govt.nz) for dispute resolution. Stopee advises documenting any app crashes, missing features, or bugs with screenshots before pursuing a CGA claim.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be straightforward, but small oversights can cost you money or leave you unsure if the cancellation worked.

Mistake 1: cancelling the crew app itself instead of the subscription

Deleting the Crew app from your phone does not cancel your subscription. The app store will continue billing you every month until you cancel the subscription through Settings (iOS) or Google Play (Android). Always cancel through your device's subscription settings, not by deleting the app.

Mistake 2: not checking your apple ID or google account status

If you've changed devices or used family sharing, your subscription might be under a different account. Before you assume cancellation failed, check all Apple IDs or Google accounts linked to your payment method. Stopee recommends signing out and back into each account to view all active subscriptions.

Mistake 3: forgetting to screenshot the confirmation

If a disputed charge appears on your statement three months later, you'll need proof of cancellation. Take a screenshot of the cancellation confirmation screen immediately and save the confirmation email from Apple, Google, or the developer.

Mistake 4: cancelling too close to the renewal date

Warning: If you cancel on 31 January but your renewal date is 1 February, the charge may already have processed. Check your renewal date before cancelling. If you're charged after cancellation, contact the app store or developer immediately and request a refund within the 45-48 hour window.

Mistake 5: missing a refund opportunity due to timing

Apple and Google refund windows close quickly - 45 and 48 hours, respectively. If you notice an unwanted charge, act within 24 hours. Stopee advises setting a phone reminder on your billing date each month so you can catch unwanted charges early.

Timeline: when your crew cancellation takes effect

Understanding the exact timing prevents surprises on your next statement.

App store and google play timelines

You cancel your subscription immediately, but you retain full access until your current billing period ends. If you're billed on the 15th of each month and cancel on the 20th, you can use Crew until the 15th of the next month. No refund is issued for the remainder of the current period, but your account will not renew.

Direct developer subscriptions

Timelines vary by developer. Some cancel immediately and refund a prorated portion of the current month; others honour your access through the end of the current billing period. Confirm the exact cancellation date in the developer's response email.

Your consumer rights and protections in new zealand

New Zealand law protects you when you cancel subscriptions and pursue refunds.

Consumer guarantees act (CGA) protections

Under the CGA, digital services must be of acceptable quality, fit for purpose, and match their description. If Crew fails to meet these guarantees (crashes on launch, lacks promised features, or is incompatible with your device), you can demand a remedy. Request a refund, replacement, or repair from the developer first; if refused, lodge a dispute with the Commerce Commission.

Fair trading act protections

The Fair Trading Act 1986 protects you from misleading claims. If Crew's app store listing promised features you cannot access, or if billing terms were hidden, report this to the Commerce Commission. Include screenshots of the app listing at the time you subscribed.

Escalation points if the developer refuses to help

If the developer ignores your refund request or cancellation, escalate to the Commerce Commission (comcom.govt.nz, phone 0800 943 600). Provide your cancellation request emails, screenshots of your subscription, and proof of all charges. The Commission can order the developer to refund you and pay a penalty for breaching consumer law.

Should you cancel, downgrade, or stay subscribed

Before you cancel permanently, consider whether downgrading or pausing might better suit your needs.

Reasons to cancel completely

Cancel if you've switched careers, your employer provides a roster app, or you've found a free alternative that covers all your needs. There's no value in paying NZ$1.99-NZ$54.99 per month for a tool you've stopped using.

Reasons to downgrade instead

If you occasionally check your roster but rarely use advanced features, downgrade to Crewline Economy (NZ$1.99 monthly) instead of cancelling. This preserves your account data and saves you from re-subscribing later if your needs change. The annual Economy plan (NZ$19.99) offers even better value if you know you'll need access for a full year.

Reasons to keep your subscription

Keep Crew if you rely on historical roster data, use the app multiple times per week, or benefit from features like open-time requests (Business tier) or flight tracking (First Class). For aviation professionals, NZ$5.49-NZ$54.99 monthly is modest compared to the time saved managing shifts manually.

Common questions about crew cancellation and refunds

Below are practical answers to scenarios cancellation seekers often face.

Can i cancel mid-month and get a partial refund?

Apple and Google do not offer prorated refunds for mid-month cancellations. You keep access through the end of your billing period but lose the ability to claim a refund once the period ends. Direct-billed subscriptions may offer prorated refunds - contact the developer to ask.

If i cancel and resubscribe later, will my old data return?

Most developers retain account data for 30-90 days after cancellation. If you resubscribe within this window, your roster history and profile are usually restored. After the retention period, the developer may delete your data permanently. Check the app's privacy policy for exact timelines.

What if a charge appears after i cancelled?

First, verify that you actually cancelled through your device's subscription settings (not just the app itself). If a charge appears despite cancellation, contact the app store or developer immediately and request a refund. Most platforms honour refund requests within 45-48 hours of an erroneous charge.

Can i get a refund if i didn't use the app much?

Low usage alone is not grounds for a refund under consumer law. However, if the app was unusable due to crashes or bugs, you can cite the Consumer Guarantees Act. If you cancelled within 48 hours of purchase, both Apple and Google routinely issue refunds regardless of usage.

How to verify your cancellation succeeded

After cancelling, confirm it worked by checking three things.

Confirmation steps

1. Check your Settings (iOS) or Google Play account (Android) - the subscription should no longer appear under your active subscriptions.
   • If it still shows, the cancellation did not process; try cancelling again.
2. Confirm the email receipt from Apple, Google, or the developer arrived in your inbox.
   • Save and back up this email for at least 12 months.
3. Mark your calendar for your original renewal date and monitor your payment method (credit card or bank account) to ensure no charge appears.
   • If a charge does appear, dispute it immediately through your bank or payment provider.

If cancellation failed

If a charge appears after your confirmed cancellation, contact your bank or payment provider immediately and dispute the charge as unauthorised. Most payment processors reverse disputed charges within 5-10 business days. Then, contact the app store or developer again and report the billing error with proof of your cancellation confirmation email.

Keep or cancel: the decision table

Use this comparison to decide whether cancelling is right for you.

Stopee can help you cancel and get refunds

Cancelling a subscription can feel unnecessarily complicated, and refund timelines vary across platforms. Stopee has helped thousands of consumers cancel Crew, request refunds under New Zealand consumer law, and dispute erroneous charges - all with clear, step-by-step guidance.

If you're unsure whether your cancellation worked, if a charge appears on your statement after cancellation, or if you're entitled to a refund under the Consumer Guarantees Act, Stopee's resources walk you through every scenario. Visit stopee.com today to access our full library of cancellation guides, refund templates, and escalation strategies.

Cancelling should never cost you time or money. Stopee is here to empower you to take control of your subscriptions, understand your rights, and reclaim what's yours.