Manage Doggy Dan

How to cancel doggy dan online training: your step-by-step guide and rights in new zealand

Understanding doggy dan and why you might cancel

Doggy Dan is an international dog training brand based in Auckland that delivers online video courses, training bundles, and occasional in-home consultations across New Zealand. The service is led by a professional trainer and offers everything from the Dog Calming Code programme to the Solve Reactivity bundle, alongside physical products like training harnesses and DVDs.

Many dog owners subscribe to Doggy Dan for video access, enrol in structured courses, or book home consultations. If you've decided the service no longer fits your needs-whether because your dog has progressed, you've found another trainer, or the cost is no longer justified-Stopee is here to walk you through cancelling cleanly and claiming any refund you're entitled to.

Common reasons dog owners cancel

You might cancel because your dog has completed the training programme, you prefer one-on-one coaching instead of video courses, your subscription auto-renewed unexpectedly, or you want to try a different training method. Whatever your reason, you have consumer rights protecting you in New Zealand, and Stopee helps you exercise them.

Is cancelling the right move for you?

Before you proceed, consider whether you're cancelling because you've finished the course (in which case, cancellation makes sense) or because you're frustrated with a specific feature (in which case, contacting Doggy Dan support might resolve it faster). If you're cancelling because of a charge you didn't authorise or a service that didn't match the description, your refund rights are stronger-and Stopee can help you understand them.

Doggy dan pricing and plan options in new zealand

Understanding what you're paying for helps you identify which cancellation method applies to you and whether you qualify for a refund.

Current pricing breakdown

Pro tip: Prices fluctuate with USD-to-NZD exchange rates if you're paying in New Zealand dollars for a USD-priced service. If you've noticed your monthly charge creeping up, that's why.

Your consumer rights when cancelling doggy dan in new zealand

New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 protect you when you buy services and goods, even online ones delivered internationally.

What the law protects you for

You have the right to cancel subscriptions and one-time purchases if the service is not of acceptable quality, not fit for purpose, or not delivered as described. If you're cancelling because Doggy Dan's videos didn't help your dog's behaviour as advertised, or the course wasn't what you expected, you can cite the Fair Trading Act to request a refund.

The Consumer Guarantees Act also gives you remedies if a digital service is faulty or doesn't work as promised. Keep your purchase confirmation emails and any screenshots of the product description-these strengthen your case if Doggy Dan disputes your refund claim.

When to escalate to the commerce commission

If Doggy Dan refuses to cancel your subscription or denies a refund you believe you're entitled to, you can lodge a complaint with the Commerce Commission (comcom.govt.nz). Stopee recommends documenting all contact attempts first: email support, keep screenshots of responses, and record the dates you tried to cancel. The Commerce Commission takes subscription trap complaints seriously, especially if the company makes cancellation deliberately difficult.

How to cancel doggy dan: step-by-step by method

Your cancellation process depends on where and how you subscribed. Stopee breaks each method down so you follow the exact steps for your situation.

Cancel a mobile app subscription (Apple app store or google play)

If you signed up via the Doggy Dan app on iOS or Android, you must cancel through your device's subscription settings, not through the Doggy Dan website. The company cannot cancel mobile-store subscriptions for you or issue refunds for future billing periods-that's Apple or Google's policy.

1. On your iPhone or iPad, open the Settings app.
   • Tap your name at the top.
   • Select Subscriptions.
   • Find the Doggy Dan or Online Dog Trainer subscription.
   • Tap Manage and then Cancel Subscription.
   • Confirm the cancellation.
2. On Android, open Google Play.
   • Tap your profile icon (top right).
   • Select Subscriptions.
   • Find Doggy Dan and tap Manage Subscription.
   • Select Cancel Subscription and confirm.
3. Check your email for a cancellation confirmation from Apple or Google (not from Doggy Dan).
   • You retain access to the app until the end of your current billing period.
   • The subscription will not renew after that date.

Warning: Doggy Dan cannot refund charges already billed by Apple or Google. If you were charged without authorising the subscription, contact Apple or Google directly (they handle refund requests for app subscriptions, not Doggy Dan).

Cancel a web-based membership (Dog calming code or solve reactivity)

If you purchased directly from the Doggy Dan website and created an account there, cancel through your member dashboard.

1. Visit the Online Dog Trainer website and log in to your account.
   • Use the email and password you created during signup.
2. Navigate to your account or membership settings.
   • Look for a "Manage Membership," "Billing," or "Subscriptions" tab.
   • This is usually in a profile or settings menu.
3. Select "Cancel Membership" or follow the on-screen cancellation prompts.
   • Some products may ask you to confirm your reason for cancelling-this is optional.
   • Doggy Dan may also offer a discount to keep you; you can accept or decline.
4. Confirm the cancellation.
   • You should receive an email confirmation within 24 hours.
5. Check your account to confirm it now shows "Cancelled" or similar status.
   • You may retain access until the end of your current billing period, or access may stop immediately-check your confirmation email for the exact date.

Pro tip: If you cannot find the cancel button in your account settings, scroll to the bottom of your member dashboard-Doggy Dan sometimes hides it in a less obvious spot. If you still can't find it, move to the next step.

Cancel by contacting doggy dan customer support

If the online cancellation button doesn't work or you're unsure which subscription method you used, contact customer support directly.

1. Go to the Doggy Dan or Online Dog Trainer website and locate their contact form (usually in the footer or a "Help" section).
   • Include your full name, email address, and the reason you're cancelling.
   • Write: "I am requesting cancellation of my Doggy Dan subscription effective immediately" (or your preferred date).
2. Send the form and wait for a response.
   • Doggy Dan typically replies within 48 hours during business days (Monday to Friday, NZST).
3. If you do not receive a response within 5 working days, follow up with another email.
   • Keep copies of all emails you send and receive.
4. Ask the support team to confirm cancellation in writing and state the final access date.
   • This protects you if you're charged again by mistake.

Warning: Do not assume your subscription is cancelled until you receive written confirmation from Doggy Dan or the platform (Apple/Google). Many cancellations fail silently-you'll only notice when you're charged next month.

Return physical products for a refund

If you purchased training harnesses, DVDs, or other physical items, you can return them within 30 days for a full refund.

1. Locate the returns instructions on the Doggy Dan website.
   • These are usually on the product page or in your order confirmation email.
2. Prepare the item for return.
   • The product must be in original condition and original packaging.
   • If you've used it or the packaging is damaged, Doggy Dan may refuse the return or offer a partial refund.
3. Arrange and pay for return shipping.
   • Return postage, import duties, and taxes are your responsibility.
   • Use a tracked courier service (e.g., NZ Post, Courier Post) so you have proof of postage.
4. Send the package to the address provided by Doggy Dan.
   • Do not send it until you have the correct return address-sending to the wrong location will delay your refund.
5. Once Doggy Dan receives the return, they will process your refund within 10-14 business days.
   • You'll receive an email confirmation when the refund is issued.

Pro tip: Keep your proof of postage (tracking number, receipt) until you see the refund in your bank account. If the refund doesn't arrive within 14 days of Doggy Dan receiving the package, email support with your tracking number and ask for an update.

Will you get a refund after cancelling?

Your refund eligibility depends on what you purchased, when you purchased it, and whether you've used it.

Digital course refund guarantees

Doggy Dan offers money-back guarantees on video courses purchased directly from their website, but the window varies by product.

The Dog Calming Code carries a 60-day money-back guarantee. If you purchase the course and decide within 60 days that it's not working for your dog, you can request a full refund. The Solve Reactivity bundle carries a 30-day guarantee instead.

These guarantees apply only to direct purchases from the Doggy Dan website. If you bought the course through a third-party reseller (e.g., a Facebook ad that redirects you), contact that reseller for refunds; Doggy Dan may not honour it.

Pro tip: Start your 60-day (or 30-day) timer from your purchase date, not from when you first log in. If you're nearing the deadline, submit your refund request immediately-Stopee has seen customers miss the window by a few days and lose their refund eligibility.

Monthly subscription refunds

If you cancel your monthly video subscription (approx. $13 per month), you will not be refunded for the current billing period. You keep access until the end of that period, then the subscription stops.

For example, if you pay on the 5th and cancel on the 10th, you'll have access through the 5th of next month, and no charge will happen after that. You do not receive a refund for the partial month you didn't use.

Apple and google play refunds

Subscriptions billed through Apple App Store or Google Play are governed by Apple and Google's refund policies, not Doggy Dan's. Doggy Dan cannot issue refunds for subsequent periods charged by these platforms.

To request a refund for a charge you believe was unauthorised or made in error, contact Apple or Google directly within 60 days of the charge. Explain the issue (e.g., "I didn't authorise this subscription" or "I cancelled but was charged again") and request a refund. Apple and Google often grant one-time refunds for subscription overcharges.

Physical product refunds

Physical items (harnesses, DVDs, bundles) are eligible for refund within 30 days if you return them in original condition and packaging. Return shipping is your cost, and duties or taxes may apply depending on the item's origin.

What happens to your account and data after cancellation

Cancelling your subscription does not automatically delete your account, and Doggy Dan retains your data for administration and support purposes.

Access after you cancel

For mobile-store subscriptions, you retain access to the app and its videos until the end of your current billing period. After that date, the app will likely prompt you to renew or show a "subscription expired" message.

For web memberships purchased directly from Doggy Dan, access may stop immediately upon cancellation or continue until the end of your billing period-check your cancellation confirmation email for the exact date. If the cancellation email doesn't specify, email support to ask.

Pro tip: Screenshot or download any training notes, progress records, or videos you created while you had access. Once your access expires, you may not be able to retrieve this information.

Account data and deletion

Doggy Dan keeps your email, purchase history, and account profile even after you cancel. If you want your data deleted entirely, you must request this separately-cancelling your subscription alone does not erase your account.

To request data deletion, email customer support and cite the Privacy Act 2020 (New Zealand's privacy law). Write: "I request deletion of all my personal data held by Doggy Dan, including my account profile, purchase history, and email address, under the Privacy Act 2020." Doggy Dan must comply within 20 working days or explain why it cannot.

Common mistakes that delay or block your cancellation

Cancelling online services should be simple, but Doggy Dan (like many services) has friction points that can trip you up. Stopee has seen these mistakes cost customers time and money.

Forgetting to cancel via the right platform

The biggest mistake: cancelling on the Doggy Dan website when you actually subscribed via Apple App Store, or vice versa. Your cancellation won't take effect because you've cancelled the wrong account. You'll keep getting charged through the original platform.

Before you cancel, identify exactly where you subscribed. Check your bank or credit card statement and look for charges labeled "Apple Media Services," "Google Play," or "Online Dog Trainer" (or similar). That's where you need to cancel.

Not waiting for confirmation

You assume your subscription is cancelled because you clicked the button-but the request failed silently. Three weeks later, you're charged again and annoyed. Always wait for and save a confirmation email from Doggy Dan or the platform (Apple/Google). If you don't receive one within 24 hours, follow up with customer support.

Misreading the refund window

The Dog Calming Code has a 60-day money-back guarantee, but the Solve Reactivity bundle is 30 days. Customers mix these up and request refunds outside the applicable window, then cannot understand why they're denied. Write your refund deadline on your calendar or set a phone reminder before you even make the purchase.

Paying return shipping and still not getting a refund

You return a physical product but don't follow the exact returns instructions (e.g., you send it to the wrong address, or you use untracked shipping). The package disappears, and Doggy Dan says they never received it. They refuse to refund because they have no proof you returned it. Always use tracked shipping and keep the proof of postage until the refund appears in your bank account.

Cancelling too late in the billing cycle

You cancel on the 28th of the month, thinking you'll avoid next month's charge. But Doggy Dan bills on the 1st-you're already charged before your cancellation processes. You'll keep access until the 1st of the following month, and the charge stands. Cancel early in the billing cycle to avoid surprise charges.

Your cancellation checklist

Use this checklist before you cancel and after to make sure nothing goes wrong.

Comparing cancellation methods side by side

To help you decide which cancellation method suits your situation, Stopee breaks down the key differences.

Why stopee is your cancellation partner

Cancelling online services shouldn't mean losing money or wasting hours on hold. Stopee has helped thousands of consumers cancel unfair subscriptions, claim refunds they're entitled to, and understand their rights under New Zealand law. If Doggy Dan refuses to cancel your subscription or denies a refund, Stopee provides the step-by-step guidance and consumer law references you need to escalate your complaint to the Commerce Commission. Visit stopee.com today to see how Stopee can help you take back control of your subscriptions and spending.

How to contact doggy dan if you need to dispute your cancellation

If Doggy Dan refuses to cancel your subscription or honour your refund, use the official contact details below to lodge a formal complaint.

Doggy dan head office address

Doggy Dan Limited is registered in New Zealand at:

5/160 Kitchener Road
Milford
Auckland 0620
New Zealand

Send written complaints to this address via registered post (with tracking) if email support is unresponsive. Keep a copy of your letter and the tracking receipt.

If doggy dan does not respond

If Doggy Dan fails to respond to your cancellation or refund request within 20 working days, or if they refuse your cancellation without valid reason, lodge a complaint with the Commerce Commission:

Commerce Commission
Private Bag 6973
Wellington 6141
or visit comcom.govt.nz/report-a-problem

The Commerce Commission investigates unfair contract terms and subscription trap practices at no cost to you. Stopee recommends documenting all attempts to cancel before escalating: email dates, responses, and screenshots of the service terms. Your evidence will strengthen your case and help the Commerce Commission take action.