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Cancel Faderplay: Step-by-Step Guide
How to cancel faderplay and stop recurring charges in new zealand
What is faderplay and why people cancel
Faderplay presents itself as a digital media subscription service offering streaming or downloadable content through a monthly subscription model. The service operates independently, which means billing happens directly with Faderplay rather than through Apple or Google, and publicly available information about the platform remains limited.
Why new zealand customers cancel faderplay
Customers cancel Faderplay for several reasons: the service doesn't deliver the promised content quality, they discover the recurring charges continue despite cancellation attempts, or they simply decide the monthly cost no longer fits their budget. If you're considering cancellation, Stopee has helped thousands of New Zealand consumers navigate exactly this situation, and you're not alone in your frustration.
The free trial trap
Faderplay typically converts a free trial (often 5 days) into a paid monthly subscription automatically unless you cancel before the trial ends. Many customers forget about the trial and wake up to unexpected charges on their bank statement. This is where proactive cancellation becomes critical-and why Stopee recommends setting a reminder on your phone the moment you sign up for any free trial.
Your consumer rights in new zealand under the consumer guarantees act
New Zealand law provides strong protections for subscription customers through the Consumer Guarantees Act (CGA), and knowing your rights gives you real leverage if Faderplay fails to deliver.
What the consumer guarantees act guarantees you
The CGA requires that services like Faderplay meet these key standards: they must be of acceptable quality, fit for the purpose advertised, safe, and delivered when promised. If Faderplay doesn't deliver the service described in its marketing, continues charging you after you cancel, or provides content that doesn't match what was promised, you have legal grounds to request a refund or dispute the charges.
Your escalation options if faderplay refuses to help
If Faderplay support ignores your cancellation request or refuses to stop recurring charges, you can escalate your dispute to the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. You can also contact your bank or card issuer to dispute the charges and request a stop payment order. Stopee recommends documenting every interaction-screenshots, email confirmations, and bank statements-before you escalate.
How to cancel faderplay: step-by-step instructions
Cancelling Faderplay requires you to contact support directly and follow up with written confirmation; there is no self-service cancellation button in an account portal.
Cancellation methods available to you
Faderplay offers three primary cancellation channels. Each has its strengths, and Stopee advises using the method most likely to create a paper trail for your records.
- Phone cancellation
- Call Faderplay support on 1-888-983-1287 (international number; check your calling plan).
- Have your account email, subscription start date, and last payment details ready before you dial.
- Ask the support representative to verbally confirm they are cancelling your subscription and stopping future charges immediately.
- Request a reference number or confirmation code and write it down with the date and time of the call.
- Follow up with an email to support reiterating what was discussed on the call, citing the reference number.
- Web chat (when available)
- Visit Faderplay's website and locate the "Contact" or "Support" section to access live web chat.
- Provide your account email and clearly state: "I want to cancel my subscription effective immediately and confirm no further charges will occur."
- Screenshot the entire chat conversation, including the timestamp and any confirmation message or agent name.
- Save the screenshot to your phone and email it to yourself as a backup record.
- Support form submission
- Navigate to Faderplay's contact form or support page.
- Fill in all required fields: your full name, account email address, phone number, subscription start date, and the last payment amount and date.
- In the message field, write: "I request immediate cancellation of my subscription. Please confirm in writing that all recurring charges have been stopped and that I will not be billed again."
- Submit the form and retain the confirmation page or reference number if one is provided.
- If you receive an automated response, keep that email; it proves your submission date and time.
Critical steps to protect yourself during cancellation
Warning: Many Faderplay customers report that support fails to honour cancellation requests or processes them weeks later. You must take these protective steps immediately.
- Always ask explicitly for a cancellation confirmation-do not accept vague reassurances.
- Request a confirmation email or reference number and save every communication you receive.
- Wait 3-5 business days, then check your bank account or card statement to confirm no charge was attempted.
- If a charge appears after cancellation, escalate to your bank immediately; do not contact Faderplay again (your cancellation is already on record).
- Pro tip: Set a phone reminder for 3 days after cancellation to verify the charge didn't go through. This one action prevents hundreds of dollars in disputed charges.
What happens after you cancel faderplay
Cancellation doesn't always mean immediate access removal or instant refunds; understanding the exact timeline protects you from nasty surprises.
Your access after cancellation
Faderplay's official policy on post-cancellation access is unclear. Some streaming services allow you to retain access until the end of your paid billing period; others remove access immediately. Contact support during cancellation and explicitly ask: "Will I retain access to my account until the end of this billing cycle?" Save their answer in writing.
Monitoring your bank account and recurring charges
After cancellation, monitor your bank or card statement for 30 days. If Faderplay attempts to charge you again, you have strong grounds for a dispute under the CGA. Warning: Some customers report recurring charges continuing 4-6 weeks after a cancellation request. If this happens, contact your bank immediately and reference your cancellation confirmation to block the charge.
What to do if charges continue
If charges persist after cancellation, take these steps in order: (1) gather your cancellation confirmation and the statement showing the unauthorised charge; (2) contact Faderplay support one final time with written notice to cease billing; (3) contact your bank to dispute the charge and request a stop payment order; (4) if your bank denies the dispute, escalate to the Commerce Commission with all documentation. Stopee recommends keeping a folder with every email and screenshot-this documentation is your insurance policy.
Pricing and what you're paying for
Understanding Faderplay's cost structure and what's included (or not) helps you decide if cancellation is right for you.
Faderplay subscription pricing in new zealand
Public pricing information for Faderplay in New Zealand dollars is limited. International reports cite USD 39.95 monthly after a 5-day free trial, though actual NZD charges may differ. The table below summarises what we know about the subscription structure.
| Plan type | Monthly cost (NZD) | Free trial period | Auto-renews? |
|---|---|---|---|
| Monthly subscription | Approximately NZD 65-70 (based on USD 39.95 conversion) | 5 days | Yes-cancels only if you contact support |
| No annual plan | N/A | N/A | N/A |
| No discounted plan | N/A | N/A | N/A |
Refunds: what faderplay will and won't reimburse
Faderplay does not publish a clear refund policy, which is a red flag and one of the reasons Stopee advises caution with this service.
When you might qualify for a refund
Faderplay reserves the right to decide whether to issue refunds on a case-by-case basis. You can ask for a refund when you cancel, but approval is not guaranteed. However, under the Consumer Guarantees Act, you have stronger grounds for a refund if: the service was misrepresented in advertising, the content quality is materially different from what was promised, or you were charged after requesting cancellation.
How to request a refund
- When you cancel, explicitly request a refund for the current billing period (or recent charges if the service failed).
- Cite the specific reason: "The service does not match the advertised description" or "I cancelled on [date] but was charged on [date]."
- Reference the Consumer Guarantees Act and note that you may escalate to the Commerce Commission if the refund is denied.
- Keep all communication in writing (email or chat screenshot) so you have proof of your request.
If faderplay refuses a refund
Dispute the charge with your bank or card issuer. Provide your cancellation confirmation and explain that the service either failed to deliver as advertised or continued charging after cancellation. Your bank can dispute charges on your behalf and recover your money. This process typically takes 10-15 business days.
Common mistakes new zealand customers make when cancelling
Cancelling a subscription feels straightforward until it goes wrong-and many Faderplay customers have learned this the hard way. Here are the traps to avoid.
Mistake 1: not requesting written confirmation
Verbal cancellation over the phone or a vague chat message is not proof. Always ask for a confirmation email or reference number, and always follow up with an email restating what you discussed. Without written proof, Faderplay support can claim your cancellation was never received.
Mistake 2: assuming the free trial automatically ends
It doesn't. Free trials convert to paid subscriptions automatically unless you explicitly cancel. Set a phone reminder 2 days before the trial ends, not the day it ends.
Mistake 3: cancelling but failing to verify no charges occur
Three days after cancellation, check your bank statement. If a charge appears, contact your bank that same day-delays weaken your dispute. Stopee recommends setting a calendar reminder on your phone to verify cancellation worked.
Mistake 4: ignoring unauthorised charges and hoping they stop
They usually don't. If Faderplay charges you after cancellation, contact your bank immediately. The longer you wait, the harder it is to dispute the charge.
Mistake 5: not keeping documentation
Screenshots and emails are your proof. Create a folder on your phone and save every interaction-cancellation confirmation, bank statements showing charges, and any responses from support. This documentation is your protection if the dispute escalates.
Cancellation checklist for faderplay
Use this checklist to ensure you've covered every step and protected yourself from ongoing charges.
| Action | Status | Date completed |
|---|---|---|
| Contact Faderplay support via phone, chat, or form | ☐ Done | ___________ |
| Request and save cancellation confirmation or reference number | ☐ Done | ___________ |
| Screenshot or forward all cancellation communications to yourself | ☐ Done | ___________ |
| Check bank statement 3-5 days after cancellation | ☐ Done | ___________ |
| If charged after cancellation, contact your bank immediately | ☐ Done | ___________ |
| Monitor bank for 30 days for any further unauthorised charges | ☐ Done | ___________ |
Customer reviews and reported issues with faderplay
Real customer experiences reveal patterns that should inform your decision to cancel.
Reported problems and warnings
Independent consumer reports and online forums describe several recurring issues: charges continuing after cancellation requests, unresponsive or dismissive support staff, difficulty obtaining refunds, and content that does not match advertising claims. Some sources flag Faderplay as potentially fraudulent due to the difficulty customers face in cancelling and the persistence of unauthorised charges.
What customers say about cancellation
Multiple customer reports cite cancellation attempts going unanswered for weeks and billing continuing despite explicit cancellation requests. These are not isolated complaints-they form a pattern that suggests systematic issues with Faderplay's cancellation process. This is precisely why Stopee emphasises written confirmation and bank escalation as non-negotiable safeguards.
Why stopee exists and how we help you cancel
Faderplay's cancellation process is deliberately opaque, and that opacity is exactly why Stopee was created. We help New Zealand consumers navigate subscription cancellations that companies make difficult on purpose.
How stopee supports your cancellation
Stopee (stopee.com) provides step-by-step cancellation guides for hundreds of subscriptions, including detailed instructions for each service's quirks and traps. Our guides are built on real customer experiences and updated as services change their cancellation methods. When you use a Stopee guide, you're tapping into the collective knowledge of thousands of consumers who've already cancelled that service and learned what works.
Your next step: take action today
Don't wait for another unwanted charge. Contact Faderplay support today using one of the methods outlined above, request written confirmation of your cancellation, and check your bank statement in 3-5 days. If charges persist, escalate to your bank or the Commerce Commission. Stopee has helped thousands of New Zealand consumers stop recurring charges and reclaim control of their subscriptions-and we're here to support your cancellation too. Visit stopee.com for guides to cancelling hundreds of other services, and remember: you have the right to cancel, and you have the law on your side.