Manage Fishbrain

How to cancel fishbrain and get your refund in new zealand

What fishbrain is and why anglers use it

Fishbrain is a social fishing app that connects anglers across New Zealand and the world. You use it to discover fishing spots, log your catches, access real-time bite forecasts through their BiteTime feature, and explore tips shared by other fishers. The app offers premium tiers called Fishbrain Pro and Power Fishing packages, packed with advanced mapping, lure recommendations, and seasonal timing insights.

Whether you're chasing snapper off the coast or trout in inland lakes, Fishbrain helps you make informed decisions about when and where to fish. But if you've decided the subscription no longer fits your fishing routine or budget, Stopee is here to walk you through cancellation step by step.

The free tier versus premium access

Fishbrain's free version gives you basic spot mapping and catch logging. The paid Power Fishing packages unlock premium forecasts, detailed fish behaviour data, and community insights that serious anglers rely on. If you're finding the premium features aren't worth the cost, or you've simply paused your fishing plans, cancelling is straightforward once you know where to look.

Who should consider cancelling

You might cancel if you're not using the app regularly, the subscription fee doesn't align with your fishing frequency, or you prefer competing apps. Stopee helps thousands of New Zealand consumers make this decision confidently every month.

Fishbrain pricing and subscription plans in new zealand

Fishbrain charges in USD but converts to NZD when you purchase through the App Store or Google Play Store. Exact prices fluctuate with exchange rates, so always check your app store before committing.

Current plans and costs

Fishbrain offers flexible billing cycles to suit different budgets. The longer your commitment, the better value you receive per month.

Pro tip: Check your app store's local currency display before purchase. The NZD amount you see at checkout is your actual charge, not an estimate.

How to cancel fishbrain on android (Google play)

If you subscribed to Fishbrain through Google Play Store, Google controls your billing and cancellation. You cancel directly through your Google account, not through Fishbrain itself.

Step-by-step cancellation on google play

1. Open your phone or tablet and go to play.google.com/store/account/subscriptions in a web browser.
   • Alternatively, open the Google Play Store app, tap your profile icon in the top right corner, select Payments and subscriptions, then Subscriptions.
2. Find Fishbrain in your active subscriptions list.
   • Scroll through if you have multiple subscriptions.
3. Tap on the Fishbrain subscription entry.
   • This opens the subscription details page.
4. Select Cancel subscription at the bottom of the page.
   • Google may ask you to confirm or provide feedback about why you're cancelling.
5. Confirm your cancellation in the popup that appears.
   • Your subscription remains active until the end of your current billing cycle.
   • No refund is issued for the current period unless you meet Google's refund criteria (see refunds section below).

What happens after you cancel on google play

Your Fishbrain access continues until your next billing date arrives. On that date, your premium features switch off automatically, and you revert to the free tier. Google sends you a confirmation email when cancellation is processed.

Warning: If you don't cancel before your renewal date, Google will charge you for the next billing cycle automatically. Check your cancellation was successful by returning to your subscriptions page within 24 hours.

How to cancel fishbrain on iOS (Apple app store)

Apple manages Fishbrain subscriptions purchased through the App Store. You cancel through your Apple ID settings, not through Fishbrain directly or the app itself.

Step-by-step cancellation on the app store

1. On your iPhone or iPad, open the Settings app.
   • Do not open Fishbrain itself.
2. Tap your name at the top of Settings.
   • This opens your Apple ID profile.
3. Select Subscriptions from the menu.
   • You see all active subscriptions linked to your Apple account.
4. Find and tap Fishbrain.
   • Scroll if necessary.
5. Tap Cancel Subscription at the bottom.
   • Apple may show a retention offer or ask you to confirm.
6. Confirm the cancellation in the final popup.
   • Your subscription stays active through the current billing period.
   • Access ends on your next renewal date.

What happens after you cancel on the app store

Apple processes your cancellation immediately, but premium features remain accessible until your billing cycle ends. Apple sends a confirmation email to your registered Apple ID address. Stopee recommends taking a screenshot of this confirmation for your records.

Pro tip: If you're unsure whether your cancellation worked, return to Settings > Subscriptions > Fishbrain. If you see "Manage" instead of "Cancel," your subscription is still active.

How to cancel fishbrain via the website or direct purchase

If you purchased Fishbrain directly through their website using a credit or debit card, you may have cancellation options within your Fishbrain account settings.

Cancelling through fishbrain's website

1. Visit the Fishbrain website and log in to your account.
   • Use the same email and password you registered with.
2. Navigate to Account Settings or Subscription Settings.
   • The exact menu location may vary, but it's typically in your profile dropdown or account menu.
3. Locate your active subscription and select Cancel or Manage Subscription.
   • Follow the on-screen prompts to confirm cancellation.
4. If no online cancellation option appears, contact support@fishbrain.com immediately.
   • Include your username, email, and billing details in your message.
   • Fishbrain's support team typically responds within 2-3 business days.

Getting support from fishbrain directly

Fishbrain's official support address for cancellation and billing queries is support@fishbrain.com. When you email, be clear and direct: state that you want to cancel your subscription, include your account username, provide the email address linked to your account, and mention your current billing method. Stopee advises keeping a copy of this email and any response for your records.

Warning: Fishbrain prefers you cancel through the platform you purchased from (Google Play, App Store, or website). If you email without first attempting cancellation through your original platform, they may direct you back to that channel.

Refunds, billing cycles, and what you're entitled to in new zealand

New Zealand consumer law gives you specific rights around refunds and subscription cancellation. Understanding these rights helps you get your money back if you qualify.

Refunds if you subscribed through google play

Google Play Store handles all refunds for Android subscriptions independently. Fishbrain cannot issue refunds for Google Play purchases.

• You can request a refund within 48 hours of purchase, or within 14 days if you claim a defect or fault with the service.
• Contact Google Play support directly via your app or visit support.google.com.
• Google reviews each request and approves or declines within 5-10 business days.
• If approved, the refund appears in your original payment method within 1-2 weeks.

Refunds if you subscribed through the app store

Apple controls all refunds for iOS subscriptions. Fishbrain cannot process these refunds.

• You can request a refund up to 14 days after purchase if the app doesn't work as described.
• Use Apple's "Report a Problem" feature in the App Store or contact Apple Support directly.
• Apple typically responds within 48-72 hours.
• Refunds appear in your original payment method within 5-7 business days if approved.

Refunds for direct website purchases

If you paid Fishbrain directly via their website, you have stronger refund protections under New Zealand's Consumer Guarantees Act.

• Fishbrain offers a 14-day refund window from the date of purchase for web subscriptions.
• To claim, cancel your subscription first, then email support@fishbrain.com with your username, registered email, invoice or receipt, and the reason for the refund request.
• Clearly state "Refund request" in the subject line.
• Fishbrain typically approves or declines within 5 business days.
• If approved, the refund is credited to your original payment method within 7-14 business days.

Pro tip: Keep all receipts, confirmation emails, and payment records. These strengthen your refund case if Fishbrain disputes your claim.

Your consumer rights under new zealand law

The New Zealand Consumer Guarantees Act and Fair Trading Act protect you when you buy digital subscriptions. Stopee ensures you know exactly what protections apply to your Fishbrain subscription.

Right to cancel within a fair timeframe

You have the legal right to cancel any subscription at any time. There are no early-termination penalties under New Zealand law. However, you're not entitled to a refund for the current billing period unless the service fails to meet its description or has a fault.

Right to a refund if the service is faulty

If Fishbrain doesn't work, contains significant bugs, or fails to deliver the features advertised in your region, you can request a refund under the Consumer Guarantees Act, even outside the 14-day window. Document any issues with screenshots or video evidence.

Right to clear cancellation confirmation

Fishbrain must provide clear confirmation of your cancellation via email or in-app notification. If you don't receive confirmation within 24 hours, Stopee recommends following up with support@fishbrain.com immediately.

Escalation to the commerce commission

If Fishbrain refuses to cancel your subscription or process a valid refund, you can escalate to the Commerce Commission (New Zealand's consumer protection authority). File a complaint at comcom.govt.nz or call 0800 943 600. The Commission investigates unfair trading practices and subscription traps at no cost to you.

What happens after you cancel fishbrain

Cancellation feels uncertain when you're not sure what to expect. Here's exactly what changes and what stays the same after you submit your cancellation.

Access during your remaining billing period

After you cancel, you keep full premium access to Fishbrain until your current billing cycle ends. If you cancel on the 15th of a month and your renewal is the 30th, you fish with premium features for 15 more days at no extra cost. This grace period is built into all subscription platforms (Google, Apple, and Fishbrain's website).

What disappears after the billing period ends

On your renewal date, your premium features switch off automatically. You lose access to BiteTime forecasts, advanced spot recommendations, and detailed lure suggestions. Your basic free account remains active, so you can still log catches and view public fishing spots. Your data-all your logged catches, saved locations, and profile information-remains on Fishbrain unless you delete it manually.

Your account and catch history

Cancellation does not delete your account. Your username, profile, and all logged catches stay on Fishbrain indefinitely. If you want to remove your data, you must delete your account separately through Fishbrain's settings or by emailing support@fishbrain.com with your deletion request. Stopee recommends downloading your catch history before deletion if you want to keep a personal record.

Stopping future automatic charges

Once you cancel, no further automatic charges occur. Your payment method is no longer linked to Fishbrain billing. If you want to resubscribe later, you'll need to manually restart your subscription and authorize payment again.

Warning: If you cancel on Google Play or the App Store, those platforms may still show your cancellation as "pending" for 24-48 hours. If a charge appears after cancellation, contact Google or Apple support immediately with your cancellation confirmation.

Common mistakes when cancelling fishbrain

Cancellation anxiety is real-many New Zealand anglers second-guess the process or miss a crucial step. Here are the traps Stopee sees most often.

Mistake 1: cancelling the app instead of the subscription

Deleting the Fishbrain app from your phone does not cancel your subscription. Your payment method is still charged on renewal. You must cancel through your app store account or Fishbrain's website, not by uninstalling the app.

Mistake 2: assuming you'll get a refund for the current period

Cancellation and refunds are two different actions. Cancelling stops future charges but does not refund the current billing period. You only get a refund if the service is faulty, you cancel within 14 days of purchase (web only), or the platform's specific policy allows it. Don't assume automatic refunds.

Mistake 3: not checking your cancellation was successful

Many users cancel, see a confirmation message, and assume it's done. Return to your subscriptions page 24 hours later to verify the status actually changed. Stopee recommends taking a screenshot of the final "Cancelled" or "Expires on [date]" status for your records.

Mistake 4: sending refund requests to the wrong address

If you subscribed through Google or Apple, contacting Fishbrain directly for a refund won't work. Google and Apple handle their own refunds independently. Only direct website purchasers should email support@fishbrain.com for refunds.

Mistake 5: missing the refund window

Refunds for direct website purchases expire 14 days after purchase. After day 14, Fishbrain is not obligated to refund unless the service is faulty. If you think you're entitled to a refund, act quickly.

Cancellation checklist for new zealand users

Use this checklist to ensure your cancellation is complete and your refund is secure.

• Identify where you purchased: Google Play, App Store, or Fishbrain website.
• Log into the correct platform (Google account, Apple ID, or Fishbrain website).
• Navigate to subscriptions or account settings.
• Locate Fishbrain and select Cancel or Manage Subscription.
• Confirm cancellation in the final popup.
• Receive and save the cancellation confirmation email within 24 hours.
• Log back in 24 hours later to verify status shows "Cancelled" or expiry date.
• If eligible for a refund, submit your request within 14 days.
• Track refund status via your app store account or Fishbrain support email.
• Confirm refund appears in your bank account within 7-14 business days.

How stopee helps you cancel subscriptions confidently

Fishbrain is just one of hundreds of subscriptions New Zealand consumers juggle. Stopee helps you navigate cancellation for every major app, platform, and service-from streaming to fitness to fishing apps. We've helped thousands of New Zealand consumers cancel subscriptions, recover refunds, and understand their rights under consumer law.

Whether you're cancelling Fishbrain because you've moved on to a competing app, paused your fishing plans, or simply want to reduce your monthly commitments, Stopee gives you the clarity and confidence to act. Visit Stopee.com for cancellation guides on every service, direct contact information for support teams, and advice on escalating refund disputes to the Commerce Commission.

Your subscription is your money. You deserve to cancel without friction, get refunds when you qualify, and understand your rights. Stopee is here to make sure that happens.