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Cancel Font Awesome: The Right Way
How to cancel font awesome and understand your rights in new zealand
What font awesome is and why you might cancel
Font Awesome is an icon and toolkit provider that helps web developers and designers add scalable icons and social logos to their projects. The service offers both free and paid Pro plans, downloadable assets, and a web kit with developer documentation hosted through fontawesome.com.
Fonticons, Inc. operates Font Awesome and maintains product pages, support channels, and limited refund options for Pro purchases. You might subscribe to access premium icon libraries, faster support, or advanced development tools. However, if your project needs have changed, your budget has tightened, or you have found an alternative solution, cancelling your subscription is straightforward once you know where to look.
Common reasons to cancel font awesome
You might decide to cancel if you have completed your project, switched to a free icon library, or found that the Pro features no longer justify the cost. Some developers cancel after discovering that free alternatives like Material Icons or Feather Icons meet their needs. Others cancel because their organisation has consolidated design tools or moved to a different development framework. Whatever your reason, Stopee understands that your needs evolve, and cancelling should be simple.
What you should know before cancelling
Font Awesome subscriptions renew automatically unless you actively cancel. If you do not cancel before your next billing date, you will be charged again. Most importantly, Font Awesome has a strict 30-day refund window that applies only if you have not downloaded any Pro components. After 30 days or once you have used Pro features, refunds become unavailable. Understanding these rules now will save you frustration later.
Your consumer rights under new zealand law
New Zealand consumer protection law gives you strong rights when dealing with digital services and subscriptions. The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 protect you from misleading information, unfair contract terms, and services that fail to meet reasonable quality standards.
The consumer guarantees act and what it means for you
Under the Consumer Guarantees Act, Font Awesome must provide services that are of fair, average, or merchantable quality and fit for purpose. If you discover that a Pro subscription does not work as advertised or does not match what was promised during purchase, you have the right to a refund, replacement, or repair. This protection applies even if Font Awesome has a stated refund policy, because consumer guarantees cannot be contracted out of.
If Font Awesome refuses a legitimate refund or cancellation, you can escalate your complaint to the Commerce Commission or pursue a claim through a disputes tribunal. Stopee recommends documenting all communications with Font Awesome, including screenshots of the subscription page, billing confirmations, and any error messages you encounter.
Your right to cancel and the automatic renewal trap
You have an explicit right to cancel any subscription service. Font Awesome must provide you with clear cancellation instructions, and those instructions should be as easy to complete as the original sign-up process. If the company makes cancellation deliberately difficult or hidden, that may breach the Fair Trading Act. Stopee has helped thousands of consumers navigate hidden cancellation traps, and we want you to know that persistence is your right.
Methods for cancelling font awesome
Cancellation routes depend on how you originally purchased your subscription. Font Awesome accepts payments through its own website, Apple App Store, and Google Play Store. The cancellation process differs slightly depending on your purchase platform.
Where to find official cancellation help
Font Awesome does not publish a dedicated New Zealand cancellation guide on its Help Center at the time of writing. However, you can access support through your account at fontawesome.com or contact the company directly at their US corporate address listed below. If you purchased through Apple or Google, use their built-in cancellation systems first, as they process refunds faster than direct vendor claims.
Cancellation methods by purchase platform
The fastest cancellation path depends on which platform you used. Web-based cancellations through fontawesome.com go directly to Fonticons, Inc., while app store cancellations are handled by Apple or Google. Stopee recommends starting with your original purchase method to avoid confusion.
How to cancel font awesome step-by-step
Follow these practical steps based on where you purchased your subscription. Each method is designed to give you immediate confirmation of cancellation.
Cancel directly through fontawesome.com
- Sign in to your Font Awesome account at fontawesome.com using your email address and password.
- Locate your account dashboard and look for a menu labelled "Account Settings," "Billing," "Subscriptions," or "Plans."
- Find your active Pro subscription and select the option to manage or change your plan.
- Click the button to cancel your subscription. Font Awesome should display a confirmation page immediately.
- Keep a screenshot of the confirmation message as proof of cancellation.
- Check your email for a cancellation confirmation email from Font Awesome within a few hours.
- Warning: If you do not receive a confirmation email within 24 hours, log back in and verify the subscription is marked as cancelled. If it still shows active, contact Font Awesome support immediately.
Pro tip: If you cannot locate a cancel button in your account settings, scroll to the very bottom of the billing section. Some companies hide cancellation links in less prominent locations. If you still cannot find the option, proceed directly to the contact support method below.
Cancel via apple app store (iPhone or iPad)
- Open the App Store app on your iPhone or iPad, or visit your Apple ID account online at appleid.apple.com.
- Navigate to "Subscriptions" or "Media and Purchases."
- Find Font Awesome in your active subscriptions list.
- Tap or click on Font Awesome, then select "Manage Subscription" or "Cancel Subscription."
- Confirm the cancellation by following Apple's prompts. You should see a cancellation confirmation immediately.
- Apple will send you a confirmation email at your registered address.
- For detailed Apple-specific guidance, visit the Apple Support page on managing subscriptions: Apple subscriptions support for New Zealand.
Pro tip: If you purchased Font Awesome through Apple more than 90 days ago and believe you qualify for a refund under Apple's refund policy, you can request a refund directly from Apple. Apple processes refunds separately from the developer, so your refund will come from Apple, not Font Awesome.
Cancel via google play store (Android)
- Open the Google Play Store app on your Android device or visit play.google.com in your browser.
- Sign in with the Google account used to purchase Font Awesome.
- Navigate to "Manage my subscriptions" or "Account" > "Subscriptions."
- Select Font Awesome from your list of active subscriptions.
- Tap "Cancel subscription" and follow Google's confirmation prompts.
- Google will send you a cancellation confirmation email.
- For more detail, see Google Play's official cancellation guide: How to cancel subscriptions on Google Play.
Pro tip: Google's refund window is 48 hours from purchase. If you cancel within 48 hours and have not used the subscription, Google will automatically refund your payment. After 48 hours, you must contact Font Awesome directly for a refund.
Cancel by contacting font awesome support
- Visit fontawesome.com and scroll to the footer or support section.
- Click the "Support," "Help," or "Contact Us" link.
- Submit a support ticket or email with the following information:
- Your full name and account email address
- Your order ID or subscription reference number (visible in your billing history)
- A clear statement: "I wish to cancel my Font Awesome Pro subscription effective immediately."
- Your preferred confirmation method (email)
- Font Awesome support should respond within 1 to 2 business days with cancellation confirmation.
- Keep a copy of your support ticket number for your records.
- Warning: Do not assume silence means cancellation. Follow up if you have not heard back within 48 hours.
What happens immediately after you cancel
Cancelling a Font Awesome subscription involves several changes to your access and billing. Understanding what occurs next helps you avoid unexpected surprises.
Access and service continuation
When you cancel Font Awesome, your paid access typically remains active until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 5th, you retain access through the 15th. After that date, your account reverts to free-tier access only, and Pro features become unavailable.
Automatic renewal stops immediately upon cancellation. Font Awesome will not charge your payment method again, and you should verify this by checking your subscription status in your account or app store within 24 hours of cancelling.
Your downloaded assets and files
Any Pro icon files, SVG components, or web kits you downloaded while your subscription was active remain on your computer. However, those files are still subject to Font Awesome's license terms. You retain the right to use them in projects created during your subscription period, but you cannot use them to create new work after cancellation unless you retain a Pro license.
If you have embedded Font Awesome icons directly into live projects using a web kit link, those links may stop working once your subscription ends. Stopee recommends downloading all assets you need before your access expires, or switching to a free icon library before cancellation if your projects depend on live icon updates.
Refunds and what you should expect
Font Awesome has published a strict refund policy, but that policy is not the final word on what you are entitled to under New Zealand law. Understanding both the company policy and your legal rights protects your money.
Font awesome's official refund policy
Fonticons, Inc. states that refunds are available only under these conditions: your request must arrive within 30 days of purchase, and you must not have downloaded any Pro components or software. After 30 days or once you have used any Pro feature, purchases become non-refundable.
You can view this policy at fontawesome.com/refunds. However, this policy is not legally binding if it contradicts consumer protection laws. For example, if Font Awesome falsely advertised a feature, the 30-day limit does not prevent you from claiming a refund under the Consumer Guarantees Act.
How to request a refund if you qualify
- Verify that your purchase is within 30 days and that you have not downloaded Pro components.
- Log into your Font Awesome account and locate your order confirmation email or receipt.
- Contact Font Awesome support with your order ID and a clear statement: "I request a refund for my Font Awesome Pro purchase dated [date]. I have not downloaded or used any Pro components."
- Font Awesome should process your refund within 5 to 7 business days if you qualify.
- The refund will return to your original payment method.
- If you paid via Apple or Google Play, the refund comes from those platforms, which may take an additional 3 to 5 days to appear in your account.
Pro tip: If Font Awesome denies your refund and you believe it breaches consumer law, escalate your complaint to the Commerce Commission. Include copies of your order confirmation, purchase receipt, cancellation confirmation, and all correspondence with Font Awesome.
Refund alternatives if you do not qualify under the 30-day rule
If you are outside the 30-day window but believe you have a valid reason for a refund, consider these options. First, contact your payment provider or credit card issuer and ask whether they offer purchase protection or dispute resolution. Many credit card companies in New Zealand offer 120-day dispute windows, which is longer than Font Awesome's 30-day refund policy. Second, if you believe Font Awesome misrepresented features or quality, you have grounds to pursue a claim under the Consumer Guarantees Act regardless of the company's stated refund deadline.
Common cancellation mistakes to avoid
Cancelling a subscription can feel stressful, especially if you are worried about losing access to tools you depend on. The good news is that most cancellation mistakes are preventable once you know what to watch for.
Mistake 1: assuming cancellation happened without confirmation
The most common error is cancelling but failing to verify. Many users submit a cancellation request and assume it is complete without checking. Days later, they discover they have been charged again. Always wait for a confirmation email or log back into your account within 24 hours to confirm your subscription status has changed from "Active" to "Cancelled." Stopee strongly recommends taking a screenshot of the cancellation confirmation page as backup proof.
Mistake 2: cancelling the wrong subscription
If you use multiple design or development tools, it is easy to cancel the wrong one. Before you click cancel, triple-check the subscription name, billing amount, and renewal date. Confirm you are viewing Font Awesome Pro, not a different service.
Mistake 3: forgetting to download assets before access expires
Once your Pro subscription ends, you lose the ability to download new Pro assets. If you have projects in progress that rely on Pro icons, download everything you need before your access period expires. After cancellation, you cannot retrieve Pro files you did not download in advance.
Mistake 4: not requesting a refund promptly
The 30-day refund window is strict. If you realise you need a refund, request it immediately rather than waiting. Every day you delay reduces your chances of qualifying. Contact Font Awesome support the same day you decide to cancel if you want both cancellation and a refund.
Checklist for cancelling font awesome safely
Use this checklist to ensure you complete every step and leave no loose ends.
| Task | Status |
|---|---|
| Locate your order ID and purchase email | [ ] Done |
| Download any Pro assets you still need | [ ] Done |
| Identify your cancellation method (web, Apple, or Google) | [ ] Done |
| Complete the cancellation steps for your platform | [ ] Done |
| Capture a screenshot of the cancellation confirmation | [ ] Done |
| Wait 24 hours and verify cancellation in your account or app store | [ ] Done |
Key differences between cancellation routes
Your cancellation route affects refund eligibility, processing time, and how you verify cancellation. This comparison table helps you choose the fastest option for your situation.
| Cancellation method | Processing time | Refund eligible | Best for |
|---|---|---|---|
| fontawesome.com (direct) | Immediate | Within 30 days, no downloads | Quick cancellation and refunds |
| Apple App Store | Immediate (Apple handles) | Within 48 hours (Apple policy) | Faster refunds than direct cancellation |
| Google Play Store | Immediate (Google handles) | Within 48 hours (Google policy) | Android users who purchased via Google |
| Support ticket (email) | 1 to 2 business days | Within 30 days, no downloads | When web or app cancellation fails |
| Payment provider dispute | 5 to 10 business days | Depends on provider (often longer window) | Last resort if Font Awesome refuses |
| Commerce Commission complaint | 30 to 60 days | Potentially full refund | If Font Awesome breaches consumer law |
Contacting font awesome and escalation addresses
If Font Awesome does not respond to your cancellation or refund request within the expected timeframe, use these contact options to escalate your complaint.
Primary contact information
Font Awesome is operated by Fonticons, Inc., a US-based company. New Zealand does not have a dedicated office, so all cancellation and support requests go to the corporate address below. Email support is the fastest channel for non-urgent requests, while phone calls may reach escalation teams for urgent issues.
Fonticons, Inc.
6 East Houston Street
New York, NY 10002
United States
Website: fontawesome.com
Support: Contact form at fontawesome.com/support
Escalation if font awesome does not respond
If Font Awesome ignores your cancellation or refund request after 14 days, escalate your complaint to the Commerce Commission, the government agency that enforces consumer protection in New Zealand. The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act.
Commerce Commission
Level 1, 44 The Terrace
Wellington 6011
New Zealand
Phone: 0800 943 600
Website: www.beehive.govt.nz/organisation/commerce-commission
You can also pursue a claim through your local disputes tribunal if the amount is under NZD $15,000. Stopee has guided consumers through disputes tribunal processes, and we know that most cases settle in your favour once you present clear documentation of the cancellation request and Font Awesome's non-response.
Final steps and what to do next
Cancelling Font Awesome is complete once you have received written confirmation and verified the subscription no longer appears active in your account. However, there are a few final actions worth taking to protect yourself.
Document everything for your records
Create a folder (digital or physical) with the following documents: your original purchase receipt, cancellation confirmation email, screenshots of account status changes, and any support correspondence. These documents prove you cancelled and when, which protects you if disputes arise later.
Monitor your credit card or payment method for three months
Continue checking your bank or credit card statements for three months after cancellation. If Font Awesome charges you again, contact your bank immediately and dispute the charge as an unauthorised transaction. Banks in New Zealand must investigate disputed charges within 20 working days.
Switch to a free alternative if needed
If you cancelled Font Awesome because of cost, consider free icon libraries like Material Icons, Feather Icons, or Bootstrap Icons. These services offer comparable quality without subscription fees, making them excellent replacements for long-term projects.
Summary and stopee's guidance
Cancelling Font Awesome is straightforward once you know your options. Whether you cancel through fontawesome.com, your app store, or email support, the process takes fewer than five minutes. Refunds are possible within 30 days if you have not downloaded Pro components, though your consumer rights under New Zealand law may extend that window if Font Awesome misrepresented features.
Most importantly, remember that you control your subscriptions. Automatic renewal is convenient for many users, but it can trap you in unwanted charges if you forget to cancel. Stopee recommends setting a calendar reminder for one week before your next renewal date as a safety measure.
If Font Awesome makes cancellation difficult, refuses your refund without legal grounds, or ignores your requests, the Commerce Commission and disputes tribunal are on your side. Thousands of New Zealand consumers have successfully cancelled subscriptions and reclaimed unfair charges through these channels, and you have the same rights.
Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and understand their legal protections. If you need additional support navigating your Font Awesome cancellation or have questions about your consumer rights, visit Stopee.com for free guidance and proven strategies. You deserve clarity, transparency, and respect from service providers, and cancelling should never feel like a burden.