Manage Knobby

How to cancel your knobby club membership and protect your rights in new zealand

What is knobby and who should cancel

Knobby (Knobby Pty Ltd) is an online clothing brand specialising in men's underwear and basics, offering both one-time purchases and a recurring club membership called the Undie Club. The brand operates through a web store, mobile app, and platform-managed subscriptions via Apple App Store and Google Play, making it easy to buy but sometimes confusing to cancel.

You might be considering cancellation for several reasons: the subscription no longer fits your budget, the product quality didn't meet expectations, you prefer to buy on demand rather than receive recurring deliveries, or you simply want to pause membership temporarily. Whatever your reason, Stopee is here to guide you through the exact steps to cancel without friction or hidden fees.

Knobby products and where you subscribe

Knobby sells men's trunks and related underwear marketed for comfort and sustainability. The core product line includes:

• One-time purchases through the web store or app
• Undie Club recurring membership (subscription-based deliveries)
• Platform-managed subscriptions through iOS App Store and Google Play

The channel you subscribed through determines your cancellation method, which we'll cover in detail below.

Knobby pricing and what you're paying for

Understanding your costs helps you decide whether cancellation is the right move or whether a pause might work better.

Current pricing for new zealand customers

Knobby prices in New Zealand dollars (NZD). One-time purchases like individual men's trunks start at NZ$24.00 per item. The Undie Club subscription pricing varies and is not publicly confirmed for the 2024/2025 period, so you may need to check your invoice or account dashboard to see your exact recurring charge.

Why knobby doesn't list subscription prices upfront

Knobby, like many subscription brands, personalises pricing based on your location, selected delivery frequency and product mix. This means your monthly charge may differ from another customer's. Check your last invoice or log into your account to find your exact billing amount before you cancel.

How to cancel your knobby club membership

Your cancellation method depends on where and how you subscribed. Stopee has identified three primary cancellation pathways, each with step-by-step instructions to keep you in control.

Cancel knobby club membership via email (web and app subscriptions)

If you subscribed directly through Knobby's website or app (not via Apple or Google), you must cancel by email. This is Knobby's only cancellation method for direct memberships, and their terms confirm this applies to New Zealand residents.

1. Open your email client and start a new message
   • Do not reply to a marketing email; send a fresh email to avoid threading delays
2. Address your email to support@knobby.com.au
   • Note: This is an Australian email address, but Knobby accepts cancellation requests from New Zealand members at this address
3. In the subject line, write: "Knobby membership cancellation request"
   • A clear subject helps Knobby's support team route your request correctly
4. In the email body, include the exact message: "Please terminate my club membership"
   • Include your full name and the email address linked to your Knobby account
   • Optionally add your account number or order number for faster processing
5. Send the email and wait for confirmation
   • Pro tip: Take a screenshot of the sent email timestamp or save a copy; you'll need this as proof if a charge appears after cancellation
6. Watch your inbox for a reply from Knobby support
   • Allow 3-5 business days for a response; if you don't hear back, send a follow-up
   • Warning: Do not assume silence means approval; request written confirmation that your membership has been terminated

Cancel via apple app store (iOS subscriptions)

If you subscribed to Knobby through the Apple App Store on your iPhone or iPad, your subscription is managed by Apple, not directly by Knobby. You must cancel through your Apple account settings; emailing Knobby won't work in this case.

1. Open the Settings app on your iPhone or iPad
   • Tap your name at the top of the screen
2. Tap Subscriptions
   • You'll see a list of all active subscriptions linked to your Apple ID
3. Find and tap Knobby (or the Undie Club subscription)
   • Scroll if necessary to locate it
4. Tap Cancel Subscription or Edit Subscription
   • Apple may offer you a discounted rate to stay; decline if you've decided to cancel
5. Confirm cancellation when prompted
   • Pro tip: Apple will show you the exact date your subscription ends (usually at the end of your current billing period)
6. Return to Subscriptions and verify Knobby no longer appears as active
   • A cancelled App Store subscription will still show in your history, but marked as "Expired"

Cancel via google play (Android subscriptions)

If you downloaded the Knobby app on an Android device and subscribed through Google Play, your subscription is managed by Google. You'll cancel through your Google Play account, not through Knobby directly.

1. Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
2. Tap Manage my Google Play
   • Select Subscriptions from the menu
3. Find and tap Knobby (or Undie Club)
   • All your active subscriptions will be listed here
4. Tap Cancel subscription
   • You may be offered a retention discount; ignore it if you want to cancel
5. Follow the prompts and confirm cancellation
   • Pro tip: Google Play will display your cancellation effective date, usually the end of your current billing cycle
6. Check your subscriptions list again to confirm Knobby is no longer active
   • Cancelled subscriptions may remain visible in your history for reference

What happens after you cancel your knobby membership

Cancellation is not instant, and understanding the timeline helps you avoid surprise charges and plan your underwear purchases accordingly.

Timing and final deliveries

For direct email cancellations to Knobby, your membership terminates on the date Knobby receives your email, according to their terms. This means any scheduled deliveries after that date should not be dispatched.

For App Store and Google Play cancellations, the platform handles the timing. Your subscription typically continues until the end of your current paid billing period, then stops automatically. You will retain app access during this final period, but no new charges will occur after it ends.

Warning: If you've already paid for the current month or cycle, cancellation will not trigger a pro-rata refund for unused days. You forfeit the remainder of that billing period.

Your account and data after cancellation

Knobby retains your order history, account information and contact details for business and legal reasons, even after cancellation. This is standard practice and complies with tax and consumer protection laws in New Zealand.

If you continue to receive marketing emails or SMS messages after cancellation, click the unsubscribe link in those messages. If they persist, contact Knobby support again and request removal from their marketing lists.

Will you get a refund from knobby

Refunds are the most stressful part of cancellation, so let's be crystal clear about what you're entitled to.

Knobby's change-of-mind policy

Knobby explicitly states that they do not accept returns, refunds or exchanges for change of mind after you've placed an order or subscribed. This contractual exclusion is common in e-commerce, but it does not override your statutory rights as a New Zealand consumer.

If you cancel your subscription but have already paid for products in the current cycle, you will not receive a refund for that unused portion. You forfeit that payment once cancellation is processed.

Faulty goods and your statutory rights

Here's the empowering part: the Consumer Guarantees Act (CGA) is a New Zealand law that cannot be waived by any company, including Knobby. Under the CGA, all goods must be of acceptable quality, fit for purpose, and match the description you were given.

If your Knobby underwear arrives defective, torn, stained, the wrong size despite correct ordering, or otherwise fails to meet these guarantees, you are entitled to repair, replacement or refund regardless of Knobby's change-of-mind policy.

1. Contact Knobby support immediately with clear evidence
   • Attach high-quality photos of the defect from multiple angles
   • Include your order number and purchase date
   • Describe the issue in specific, factual language (e.g., "seam split on left side" rather than "poor quality")
2. Request your chosen remedy: repair, replacement or refund
   • Knobby may request you return the item first, but they must cover return shipping costs for faulty goods under NZ law
3. Keep copies of all email correspondence and dates
   • Screenshot or save everything; this creates a paper trail if you need to escalate
4. If Knobby refuses or ignores your claim, escalate to the Commerce Commission
   • The Commerce Commission is New Zealand's consumer regulator and has enforcement powers
   • Visit: www.comcom.govt.nz

Your consumer rights in new zealand and what they mean

Understanding your legal protections transforms you from a passive customer into an informed advocate for yourself. Stopee believes every consumer should know where they stand.

Consumer guarantees act and what it covers

The Consumer Guarantees Act (CGA) is a powerful piece of New Zealand legislation that gives you rights that no company can contract away. Under the CGA, goods sold to you must:

• Be of acceptable quality (fit for purpose, safe, durable)
• Match the description given by the seller (size, colour, material, features)
• Be supplied within a reasonable timeframe
• Remain safe and usable for a reasonable period (typically 12 months for clothing)

If Knobby breaches any of these guarantees, you can demand repair, replacement or refund. This right exists independent of Knobby's terms and conditions.

Your right to cancel and what it doesn't cover

New Zealand law does not automatically grant you a 14-day "right to cancel" for change of mind on subscriptions or e-commerce purchases (unlike some European countries). Knobby does not offer a change-of-mind cancellation period, and this is legally permissible in New Zealand.

However, if the goods are faulty or misdescribed, the CGA applies regardless of any cancellation exclusion Knobby includes in their terms.

Escalation options if knobby refuses your claim

If Knobby denies your statutory right or ignores your cancellation request, you have recourse:

• Commerce Commission: The regulator that enforces consumer law in New Zealand; visit www.comcom.govt.nz to lodge a complaint
• Citizens Advice Bureau: Offers free consumer advice and can help you draft formal complaints
• Small Claims Tribunal: If Knobby owes you under NZ$20,000, you can file a claim (no lawyer required)
• Legal aid: If you cannot afford a lawyer, apply to Legal Aid Services New Zealand for assistance

Stopee encourages you to keep all correspondence with Knobby and document every interaction, as this evidence is crucial if you need to escalate.

Common mistakes when cancelling knobby

Cancellation feels straightforward until it isn't. We've seen customers make avoidable mistakes that delay refunds or leave recurring charges active. Learn from their experiences.

Mistake 1: assuming silence means approval

You send an email to support@knobby.com.au requesting cancellation but never receive a reply. Days pass, and you assume your membership is gone. Then a charge appears on your bank statement.

Never assume an email cancellation is complete without written confirmation. Always request explicit acknowledgement from Knobby support stating that your membership has been terminated.

Mistake 2: cancelling on the wrong platform

You subscribed via the Apple App Store but email Knobby asking for cancellation. Knobby has no control over App Store subscriptions, so they can't act on your request. Your Apple subscription remains active and charges continue.

Before you send any cancellation email, check your subscription source. Log into your Knobby account and see whether it says "managed by Apple," "managed by Google," or "managed by Knobby." Match your cancellation method to your subscription source.

Mistake 3: not keeping proof of your cancellation request

You email Knobby but don't save the sent email timestamp or take a screenshot. Later, when a charge appears, you can't prove you requested cancellation, and Knobby's support team says they have no record of your request.

Always screenshot or forward your cancellation email to yourself immediately after sending. Keep that proof for at least three months after cancellation.

Mistake 4: overlooking the billing cycle

You cancel on day 15 of your monthly cycle, expecting a refund for the unused 15 days. Knobby's terms state that cancellation stops future charges but does not refund the current cycle.

Check the exact date your next charge is due. If cancellation timing matters to your budget, request cancellation just after a charge has posted, so your next charge is as far away as possible.

After cancellation: checklist and next steps

Cancellation doesn't end with a confirmation email. Here's what you should do in the days and weeks after.

Your post-cancellation action plan

If a charge appears after cancellation

Act fast. Email Knobby support with your cancellation proof and the unexpected charge details. Request an immediate refund and ask them to confirm cancellation was processed.

If Knobby doesn't respond within 10 business days, contact your bank or credit card provider and request a chargeback. You have the legal right to dispute charges you did not authorise, and your bank can reverse the transaction within 120 days of the original charge date.

Customer reviews and what people say about knobby

Real experiences from other customers offer insight into Knobby's service quality and cancellation process.

Positive feedback about knobby

Customers praise Knobby's product quality, with many noting that the underwear is durable, comfortable and holds up well through multiple wash cycles. The sustainability marketing resonates with environmentally conscious buyers. Delivery times to New Zealand are generally reliable, and the ordering experience through the app and website is smooth.

Cancellation and refund concerns

Some customers report delays in receiving cancellation confirmation, with responses taking longer than the advertised timeframe. A few customers have mentioned unexpected charges appearing after they believed they had cancelled. The lack of multiple cancellation channels (no phone support, no postal address, no live chat) frustrates customers who prefer alternatives to email.

These reviews reinforce the importance of keeping detailed records when you cancel with Knobby and following up if you don't hear back within 5 business days.

Comparing knobby to similar subscription services

If you're considering leaving Knobby, it helps to understand how their cancellation process compares to competitors.

Knobby's single email-based cancellation channel is more restrictive than many competitors, but it is straightforward if you follow the exact steps. Stopee has helped thousands of consumers cancel subscriptions from rigid companies like Knobby and emerge with confidence and their wallets intact.

Contact details and where to send your cancellation request

To cancel your Knobby club membership, send your request to:

Email address: support@knobby.com.au

What to include: Your full name, email address linked to your account, order number (if you have it), and the exact message "Please terminate my club membership."

Expected response time: 3-5 business days for confirmation.

If you do not hear back within 5 business days, send a follow-up email. If Knobby continues to ignore your request or refuses to cancel, Stopee recommends escalating to the Commerce Commission or disputing the charge through your bank. Your consumer rights in New Zealand are real, enforceable and worth protecting. Stopee is committed to empowering you to cancel any subscription on your terms, and we're here to help you navigate the process with clarity and confidence.