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Cancel Myscore: Step-by-Step Guide
How to cancel myscore in new zealand: the complete guide to ending your subscription
What myscore is and why you might want to leave
Myscore is a live-scores and sports-results service that delivers real-time match updates, detailed statistics and premium features across web and mobile platforms. Many New Zealand sports fans use it to follow football, cricket, rugby and other events as they unfold. However, if you've signed up and now want to step away, or if you're being charged without using the service, cancelling should be straightforward. This guide walks you through every step and tells you what to expect after you cancel.
Understanding what myscore offers
Myscore functions as both a website and mobile app, accessible through your browser or via the App Store and Google Play. The service provides live scores, match statistics, team information and notification features. Most users access their account through a member dashboard or directly within the mobile app. If you subscribed to unlock premium features, you're paying for enhanced content and ad-free browsing.
Common reasons to cancel
You might cancel because you no longer follow sports regularly, prefer a different app, or find the subscription cost no longer fits your budget. Some users discover they were charged after a free trial ended, or they've simply moved on to other interests. Whatever your reason, Stopee is here to help you navigate the process cleanly and safely.
Why now is the right time to cancel
Delaying cancellation means another billing cycle charges to your card or Apple/Google account. Each day you wait is another day your money sits tied up in a service you're not using. Acting today protects your cash and gives you peace of mind.
The cost of waiting
If your next billing date is in two weeks and you delay cancellation, you'll be charged again. That charge might be small, but it's avoidable. The sooner you move through these steps, the sooner you stop paying and regain control of your subscription.
Early action prevents missed deadlines
Some subscriptions require cancellation before a specific date to avoid the next charge. By acting now, you eliminate the risk of forgetting and facing an unwanted debit. Stopee recommends you complete your cancellation within the next 24 hours to stay ahead of any billing cycles.
How to cancel myscore on the web or via your member dashboard
If you signed up directly through Myscore's website, cancelling through your member dashboard is usually the fastest route. Follow these clear steps to end your subscription without delay.
Step-by-step cancellation on the website
- Visit the Myscore website and sign in to your member account using your email and password.
- If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
- Navigate to your account settings, subscription tab or billing section once logged in.
- This is often labelled "My Account", "Settings", "Billing" or "Subscription" in the main menu or user profile icon.
- Look for a "Cancel Subscription" or "Manage Subscription" button.
- Click this button if it's visible. If you cannot locate a cancellation button, note this for the next step.
- Follow any on-screen prompts to confirm your cancellation request.
- Myscore may ask you why you're leaving or offer you a discount to stay. You are not obligated to accept any offer.
- Save or take a screenshot of your cancellation confirmation page or email.
- This proof is essential if you later dispute a charge or need to escalate a complaint.
What to do if you cannot find a cancel button
Warning: Some services deliberately hide the cancellation option to frustrate users into giving up. If you've searched your account settings and cannot find a cancel button, you will need to contact Myscore customer care directly. Call during business hours and ask to speak with a representative who can process your cancellation over the phone. Stopee advises you to remain calm, be polite and clearly state: "I want to cancel my subscription effective immediately. Please confirm the cancellation in writing and provide me with a reference number." If the representative resists or offers discounts instead, politely but firmly repeat your request.
How to cancel if you subscribed through the app store or google play
If you signed up to Myscore via Apple's App Store or Google Play Store, the cancellation process happens within the app store itself, not through Myscore's website. This matters because app store subscriptions are managed separately, and cancelling in the wrong place won't stop your charges.
Cancelling your apple app store subscription
- Open the App Store app on your iPhone, iPad or Mac.
- Tap your profile icon in the top-right corner, then tap "Subscriptions".
- Find Myscore in your active subscriptions list and tap it.
- If you do not see Myscore here, the subscription may already be inactive or cancelled.
- Tap "Cancel Subscription" or "Turn Off Auto-Renew", depending on what appears.
- The wording varies by app and your subscription status.
- Confirm your cancellation when prompted.
- Apple will show you the cancellation date and your access end date.
- Take a screenshot of the confirmation screen immediately.
- This is your proof of cancellation and protects you if Myscore charges you again after today.
Cancelling your google play subscription
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner, then tap "Payments and subscriptions".
- Select "Subscriptions" from the menu.
- You'll see a list of all active and inactive subscriptions linked to your Google account.
- Tap Myscore from the list.
- Review your billing date and current status.
- Tap "Cancel Subscription" and follow any confirmation steps.
- Google will ask you to confirm your choice and may offer you a discount or special offer. Decline this if you want to cancel.
- Save a screenshot of the cancellation confirmation page.
- Keep this image or any confirmation email for your records.
Pro tip: If you're unsure whether you subscribed through Myscore's website or an app store, check your payment method. If you see charges coming from Apple or Google rather than directly from Myscore, you subscribed via an app store and must cancel there. Stopee users often find this simple check saves them time and frustration.
What happens immediately after you cancel
Cancelling your Myscore subscription does not end your access instantly in most cases. Understanding the timeline helps you avoid surprise charges or unexpected service loss.
Your access during the cancellation period
After you submit your cancellation request, your premium features typically remain active until the end of your current billing period. For example, if you pay monthly and your next billing date is 15 January 2025, your access continues until that date. You will not be charged again after your current paid period expires because the auto-renewal has been turned off. This grace period lets you use what you've already paid for while you transition to another service.
Your account data and stored information
Your Myscore account and any saved data, bookmarks or personalised settings may remain stored on Myscore's servers even after cancellation. If you want to permanently delete your account and all associated data, you must contact customer care separately and request account deletion. Stopee recommends you export or save any important information (such as favorite teams or statistics you've tracked) before requesting full account removal, as deletion is often permanent and cannot be reversed.
Next steps after cancellation
Once your cancellation is confirmed, monitor your bank or payment account to ensure no further charges appear after your current billing period ends. If a charge does appear, contact Myscore customer care immediately with your cancellation confirmation number and request a refund. If Myscore refuses, you have consumer protection rights in New Zealand that give you leverage to escalate the dispute.
Will you get a refund?
This is the question that worries most people, and Stopee understands why. The refund situation with Myscore varies depending on when you cancel and how sympathetic customer support is on the day you call.
Refund practices and what to expect
Myscore occasionally issues refunds as a courtesy, especially if you contact customer care and explain that you were unaware of the upcoming charge or that you've stopped using the service. Some users report that speaking directly with a manager or senior support agent improves their chances of a refund. However, many users also report being refused a refund outright, regardless of their reason for cancelling. There is no guarantee that you will receive one.
Refunds when you subscribed via an app store
If your subscription came through the App Store or Google Play Store, refund requests must go through the app store, not Myscore. Apple and Google handle refunds for app-store subscriptions independently. You can submit a refund request within the App Store or Google Play app by selecting the Myscore subscription and choosing "Request a Refund" or "Report a Problem". Apple and Google typically grant refunds if you request them within 14 to 30 days of the charge, though they may ask you why you want a refund.
What to do if myscore denies your refund
Warning: If Myscore refuses to refund you and you believe the charge is unfair or that you were misled about the subscription terms, you have rights under New Zealand's Fair Trading Act and the Consumer Guarantees Act. You can escalate your complaint to the Commerce Commission or seek assistance from a consumer advocacy service. Additionally, you can initiate a chargeback dispute with your bank or card issuer, who may reverse the charge if you can demonstrate that you cancelled in good faith and Myscore continued to charge you. Stopee has helped thousands of consumers recover unfair charges by taking this formal approach when companies refuse to cooperate voluntarily.
Myscore pricing in new zealand
Understanding what you've been paying helps you decide whether to cancel or explore alternatives. Unfortunately, Myscore's New Zealand pricing is not consistently published online.
Current pricing information
As of 2024 to 2025, no official New Zealand-specific pricing for Myscore has been verified. The cost varies depending on where you subscribed (website, App Store or Google Play) and whether you signed up during a promotional period or free trial. To check what you're currently paying, log into your Myscore account or visit your App Store or Google Play billing section. Your invoice or transaction history will show the exact amount charged and the subscription tier you're on.
Pricing comparison table
| Plan tier | Typical price range (NZD) | Billing frequency | Status |
|---|---|---|---|
| Standard / Premium | Varies by region and platform | Monthly or annual | Check your account for current rate |
| Free with ads | $0 | N/A | No cancellation needed |
If you're on the free tier, you do not need to cancel because you're not being charged. Simply stop using the app or delete it from your device.
Your consumer rights in new zealand
New Zealand law protects you as a consumer, and these protections apply to Myscore subscriptions. Knowing your rights empowers you to stand firm if the company resists your cancellation or refuses a refund you're entitled to.
Fair trading act protections
Under the Fair Trading Act 1986, businesses like Myscore must not engage in misleading or deceptive conduct. This includes hiding cancellation options, making the cancellation process unreasonably difficult, or charging you without clear consent. If Myscore deliberately obscures the cancel button or requires you to jump through multiple hoops to cancel, this may breach the Fair Trading Act. Similarly, if you were not clearly informed that a free trial would convert to a paid subscription on a specific date, Myscore may have misled you.
Consumer guarantees act rights
The Consumer Guarantees Act 1993 requires services to be of acceptable quality and fit for purpose. If Myscore is not functioning properly, crashes frequently or fails to deliver the features you paid for, you may have grounds to claim a refund under this Act, regardless of Myscore's standard cancellation policy.
How to escalate a complaint
If Myscore refuses to honour your cancellation request or denies a refund you believe you're entitled to, contact the Commerce Commission. The Commerce Commission enforces consumer protection laws in New Zealand and can investigate complaints of unfair or misleading conduct. You can lodge a complaint online at www.comcom.govt.nz. Additionally, Stopee recommends you contact a local consumer advocacy service or Citizens Advice Bureau, who can advise you on your rights and help you draft a formal complaint letter to Myscore.
Common mistakes people make when cancelling myscore
Cancellation seems simple, but small oversights often lead to continued charges, lost refunds and frustration. We've seen these mistakes happen to thousands of New Zealand consumers, and we want you to avoid them.
Mistake one: cancelling in the wrong place
If you subscribed via the App Store or Google Play, cancelling through Myscore's website will not stop your charges. Conversely, if you signed up on the website, turning off auto-renewal in the app store does nothing. Before you cancel, confirm where you signed up. Check your payment history or bank statement: does the charge come from Myscore directly, Apple, or Google? Once you know, cancel in that exact location.
Mistake two: not saving proof of cancellation
If you don't screenshot or save your cancellation confirmation, you have no evidence if Myscore charges you again. Stopee advises that you save three things: the cancellation confirmation screen, any confirmation email and your account access details. Store these in a folder or note on your phone. If you need to dispute a charge later, you'll have proof that you cancelled in good faith.
Mistake three: cancelling too close to the billing date
If your next billing date is tomorrow and you cancel today, you may still be charged. Some systems process charges a day or two before the official billing date. To be safe, check your next billing date and cancel at least three to five days beforehand. If you're cutting it close, contact customer care immediately after cancelling and ask them to confirm your cancellation will take effect before the next charge.
Mistake four: assuming access ends immediately
Many users cancel and then panic when they still see the app on their phone or can still access premium features. This is normal. Your access remains until the end of your current paid period. If access suddenly cuts off before that date, contact Myscore to check what happened. Most of the time, however, you'll continue to enjoy your subscription until the last day you've paid for.
Post-cancellation checklist
After you cancel, use this checklist to ensure everything is in order and you won't face surprise charges.
| Action | Completed? | Notes |
|---|---|---|
| Save cancellation confirmation | [ ] Yes | Screenshot or email receipt required |
| Note your cancellation reference number | [ ] Yes | Keep this for future disputes |
| Check your next billing date has been removed | [ ] Yes | Log back into your account in three days |
| Verify no charge appears in your bank account | [ ] Yes | Monitor for two weeks after cancellation |
| Delete the Myscore app from your device if desired | [ ] Yes | Optional, but keeps your phone tidy |
| Request account deletion if you want complete removal | [ ] Yes | Contact customer care in writing |
What customers say about myscore cancellation
Real experiences from New Zealand users give you an honest picture of what to expect when you cancel.
Positive experiences
Some users report that Myscore customer support responded promptly to their cancellation requests and processed them without fuss. A number of users have also noted that contacting a manager or senior support agent led to refunds being issued, even when the frontline team initially declined. One user reported a callback from a manager the same day after expressing frustration, followed by a partial refund. These positive outcomes typically happen when users contact support by phone, speak clearly and calmly, and ask to escalate to a manager if needed.
Negative experiences
Many users report that cancellation options are hidden or absent from the Myscore website, forcing them to call customer care. A common complaint is that phone support takes a long time to reach, with waits of 20 to 30 minutes not uncommon. Other users have reported that cancellation was processed but charges continued to appear on their card for weeks afterward, with customer care claiming there was a system delay or human error. Some users also report that they were offered discounts or free months as inducements not to cancel, with support becoming resistant when users insisted they wanted to leave. These negative experiences highlight why saving proof of cancellation is so important: it gives you leverage if Myscore refuses to honour your request.
Stopee's recommendations and final summary
Cancelling Myscore should take you no more than 10 minutes if you follow the steps in this guide. Stopee has helped thousands of consumers cancel subscriptions and recover unfair charges, and we want you to succeed as well. Here's what we recommend: act today, not tomorrow. Identify whether you subscribed via the website or an app store, navigate to the correct cancellation location, submit your cancellation request, save proof, and monitor your account for the next two weeks. If Myscore charges you again after you cancel, contact them immediately with your cancellation proof. If they refuse to refund, escalate to the Commerce Commission. You have rights in New Zealand, and companies like Myscore must respect them.
The most important takeaway is this: you are in control. You can cancel whenever you want, and no company can force you to keep paying for a service you don't use. Stopee is committed to making sure every New Zealand consumer understands this power and knows how to exercise it confidently.
How to contact myscore customer care
If you cannot find a cancellation option online or need to speak with someone directly, Myscore customer care can assist you. Note that Myscore does not publish a dedicated New Zealand service address; the following contact details are commonly used for cancellation requests.
Primary contact methods
Contact Myscore customer support during business hours by phone or email. Your bank or credit card statement showing the Myscore charge may include a customer service number. Alternatively, visit the Myscore website login area and look for a "Contact Us" or "Help" link. When you reach customer care, clearly state: "I wish to cancel my Myscore subscription effective immediately. Please process my cancellation and send me a written confirmation with a reference number." Stopee advises you to remain polite but firm, and if the representative tries to persuade you to stay, repeat your cancellation request without accepting alternative offers. Document the date, time and name of the person you spoke with so you have a record of your cancellation attempt.