Manage Oasis

How to cancel oasis in new zealand and understand your refund rights

Understanding oasis and what you're cancelling

Oasis offers subscription-based services in New Zealand, ranging from wellness apps to beauty product ratings. Before you cancel, it helps to understand which Oasis product you actually use and what your contract says. At Stopee, we've helped thousands of people navigate subscriptions like this one, and the first step is always clarity.

Which oasis product do you have

The name "Oasis" covers several different offerings. You might be subscribed to MyOasis (the app available on iOS and the web), OASIS AI (a separate tier-based service), or Oasis NZ (the beauty e-commerce platform). Each one has different cancellation paths and refund rules.

Open your email and search for your most recent Oasis receipt or invoice. Check whether your billing comes from Apple App Store, a direct web charge, or Stripe (the payment processor). This single step saves you from cancelling the wrong account or contacting the wrong support team.

Why people cancel oasis

Most cancellations happen for one of three reasons: the app no longer fits your routine, you're testing too many subscriptions at once, or you want to pause and return later. None of these reasons require permission or explanation. Your right to cancel exists the moment you signed up, and New Zealand consumer law backs that right.

Your consumer rights under new zealand law

New Zealand protects you through two major pieces of legislation that override almost any terms a company writes into their contract.

The consumer guarantees act and your protections

The Consumer Guarantees Act (CGA) guarantees that services you pay for must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Oasis stops working, doesn't deliver promised features, or becomes impossible to use, you have the right to demand a refund or replacement, even if the terms say "no refunds."

Important: A company cannot override the CGA with their own terms and conditions. If you paid for a service and it failed, consumer law is on your side.

The fair trading act and misleading conduct

The Fair Trading Act prohibits businesses from making misleading claims about their services. If Oasis advertised features you never received, or if the subscription was sold with false claims about cancellation difficulty, you have grounds to complain and request remedies.

If Oasis refuses to process your cancellation or makes the process deliberately difficult, that may breach the Fair Trading Act. Document every interaction if this happens.

Oasis pricing and plan options

Below are the subscription tiers you might encounter with Oasis services in New Zealand, at current rates.

Current pricing table

Exchange rates fluctuate daily, so your actual NZD charge may differ slightly from these estimates. Always check your invoice for the exact amount debited.

How to cancel oasis step by step

The cancellation method depends on where your subscription lives. Follow the path that matches your payment method, and Stopee recommends saving a screenshot of confirmation when you finish.

Cancel via the iOS app store

If you subscribed through your iPhone or iPad, Apple manages your billing, not Oasis directly. This means you cancel through Apple's system.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Oasis in the list and tap it.
5. Tap Cancel Subscription and confirm your choice.
6. Take a screenshot of the cancellation confirmation.

Pro tip: Apple will ask you to rate the app or offer a discount before confirming the cancellation. You do not need to accept any offer. Simply confirm the cancellation.

Warning: You retain access to Oasis until the end of your current billing period. If you paid for a full year, you keep access for the remainder of that year. Apple does not prorate (refund part of your payment for days you don't use the app).

Cancel via the oasis web account

If you signed up directly on the Oasis website or app using an email login, your subscription is managed through their web portal.

1. Visit the Oasis website (or open the app) and log in with your email and password.
2. Navigate to Settings or Account.
3. Look for Subscription, Billing, or Subscription & Credits.
4. Select Manage Subscription or similar option.
5. Select Cancel Subscription and confirm.
6. Stripe (the payment processor) will process your cancellation immediately.
7. Check your email for a cancellation confirmation from Stripe.

Pro tip: Before you cancel, screenshot your account page showing your active subscription. This creates proof of what you paid for, which helps if you ever need to dispute a charge.

Warning: Do not assume your cancellation worked just because the page reloads. Wait for an email confirmation from Stripe. If you don't see one within 10 minutes, log back in and check your subscription status.

Cancel by contacting oasis support

If you cannot find the cancellation button or the system won't process your request, you have the right to cancel by contacting Oasis directly.

1. Email Oasis support with the subject line "Request to cancel subscription."
2. Include your full name, email address, and the phone number on file.
3. State clearly: "I request immediate cancellation of my Oasis subscription effective today."
4. Ask for written confirmation by return email.
5. Save this email thread permanently.

Stopee recommends sending this email via a method that provides a read receipt. This creates a timestamped record that you initiated the cancellation request.

What happens after you cancel

The period after cancellation is when many people feel uncertain. Here's what actually occurs with your account and access.

Your access during and after the paid period

Cancelling your subscription does not instantly remove your access. You retain full access until the end of your current billing cycle (whether that's next week or next year, depending on when you signed up and when you cancel).

On the day after your paid period expires, your access stops. You lose the ability to log in, use premium features, or view content locked behind your subscription tier.

Your account data and deletion options

Cancelling a subscription is not the same as deleting your account. Oasis will retain your account profile, login credentials, and any data or preferences you stored (such as saved ratings, preferences, or purchase history).

If you want your account and all data deleted, you must request this separately. Contact Oasis support in writing and ask for "full account deletion." Under New Zealand privacy principles, companies must respond to deletion requests within a reasonable timeframe. Stopee advises following up if you don't hear back within 20 business days.

Refunds: what you can actually get back

Refund eligibility for Oasis depends on the type of purchase and the reason for your cancellation.

Subscription refunds for MyOasis and OASIS AI

Oasis does not state an explicit refund policy for app subscriptions in their terms. This does not mean refunds are impossible. The Consumer Guarantees Act applies regardless of what Oasis says.

If you cancelled immediately after subscribing because the service did not work as advertised, you have grounds to request a refund. Send an email to Oasis support explaining the failure and request a refund under the Consumer Guarantees Act. Keep this request businesslike and factual: "The service did not meet the advertised specifications because [specific issue]. Please refund the charge dated [date] in the amount of [amount]."

Pro tip: Frame refund requests around the CGA, not emotion. Say "the service failed to deliver the promised features" rather than "I didn't like it."

Refunds for physical goods from oasis NZ

If you ordered beauty products or other physical items from Oasis NZ (oasisnz.co.nz), their refund window is 10 days from the date you receive the goods. After 10 days, refunds are not available unless the item arrived damaged or faulty.

Damaged items must be reported within 7 days of receipt. Shipping costs are non-refundable. Gift cards, sale items, and clearance products are excluded from all refunds.

When to escalate refund requests

If Oasis refuses your refund request or ignores your email, you can escalate to the Commerce Commission or your local Citizens Advice Bureau. The Commerce Commission enforces the CGA and Fair Trading Act and investigates consumer complaints.

Contact the Commerce Commission at info@comcom.govt.nz or visit comcom.govt.nz to file a complaint. Include your cancellation request email, any response from Oasis, and the reason you believe a refund is owed.

Common mistakes when cancelling oasis

Cancelling a subscription sounds simple, but small mistakes can leave you confused or still being charged weeks later.

Mistake 1: cancelling the wrong oasis account

You might have multiple Oasis subscriptions active (for example, one through the App Store and one through the website). If you only cancel one, you'll continue to be charged by the other. Log into each account separately and check your subscription status before assuming you've cancelled everything.

Mistake 2: relying on visual changes instead of confirmation emails

After you click "cancel," the app or website often reloads or shows a different screen. You might assume cancellation is complete based on this visual feedback. Instead, wait for a confirmation email. The email is your proof and your protection. If you don't receive one within 15 minutes, log back in and check whether the subscription is still active.

Mistake 3: cancelling too late in the billing cycle

If you cancel on the 25th of the month but your billing date is the 26th, you may be charged one more time before the cancellation takes effect. Always cancel early in your billing cycle, ideally on the first few days of the month. Check your last invoice to confirm your billing date.

Mistake 4: not tracking refund deadlines

If you qualify for a refund under the CGA, there is no magic deadline, but companies often use inaction as a reason to deny your request. Send your refund request within 14 days of discovering the service failed. Save all communications in a single folder so you can prove you tried to resolve the issue.

Should you keep or cancel oasis: a quick comparison

Not everyone should cancel. Use this table to decide whether cancellation is right for you.

Checklist: before, during, and after cancellation

Use this checklist to ensure your cancellation goes smoothly and you have proof if you need to dispute charges later.

Before you cancel

• Check your most recent invoice and note the subscription amount, billing date, and payment method.
• Open your Oasis account and screenshot your subscription status page.
• If eligible for a refund, gather evidence (screenshots of broken features, dates when the service failed).

During cancellation

• Cancel through your subscription manager (App Store, web account, or support email).
• Follow all on-screen steps and do not accept discount offers during the cancellation flow.
• Wait for a confirmation email from Apple, Stripe, or Oasis support.
• Take a screenshot of the confirmation message or email.

After cancellation

• Monitor your bank or card statement for the next 5 days to ensure no new charge appears.
• If another charge occurs, contact your bank immediately and ask them to reverse it (chargeback).
• If you requested a refund and Oasis refuses, escalate to the Commerce Commission within 30 days.
• Save all emails and screenshots in a folder labeled "Oasis Cancellation" for 12 months.

Oasis contact information and next steps

If you need to contact Oasis directly, you can reach them through the following channels based on which entity handles your subscription.

Oasis app support (MyOasis and OASIS AI)

Most subscription and billing queries are handled through the in-app support function or the help portal at help.theoasis.com. You can also email support directly; check your last invoice for the support email address.

Oasis NZ (physical goods and beauty products)

For refunds and returns related to physical products ordered from Oasis NZ, contact Oasis NZ Limited through their website (oasisnz.co.nz) or their customer service email.

Escalation points in new zealand

If Oasis refuses your cancellation request or ignores your refund demand:

• Contact the Commerce Commission (comcom.govt.nz or 0800 943 600).
• File a complaint with Citizens Advice Bureau (citizensadvice.org.nz).
• Contact your bank and request a chargeback if unauthorized charges continue.

Stopee has guided New Zealand consumers through cancellations like this for years, and we know that armed with the right information and the law behind you, cancellation becomes straightforward. Your right to cancel exists from day one, and your right to a refund exists under the Consumer Guarantees Act regardless of what Oasis writes in their terms. Document your steps, keep your proof, and don't hesitate to escalate if Oasis makes cancellation difficult. Stopee is here to remind you: you have power in this negotiation.