Manage The Social Man

How to cancel the social man and reclaim your money

What is the social man

The Social Man is an online coaching platform that delivers courses, self-paced programs, and live coaching sessions focused on social skills, dating, and personal development. You purchase access to content either as one-time courses or ongoing subscriptions, typically through their website or app store listings.

How the social man delivers its services

The platform operates primarily through digital delivery-you access recorded courses, live coaching content, and membership communities online. Payment structures vary: you might pay once for a single course, or commit to a recurring subscription model. The Social Man also distributes content via Apple App Store and Google Play, which means your purchase terms may differ depending on where you buy.

Common reasons new zealand users cancel

People cancel The Social Man for several practical reasons. You might find the coaching style doesn't match your learning preferences, the content feels repetitive after initial modules, or you realise the subscription charges accumulate faster than you expected. Some users cancel because they've completed their goals or discovered free alternatives that meet their needs just as well. Whatever your reason, Stopee understands that cancelling should be straightforward-and your money should come back if you act within the refund window.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act protects you when you buy services online, even from international providers like The Social Man.

The consumer guarantees act and digital services

Under the Consumer Guarantees Act 1993, services must be delivered with reasonable care and skill, be fit for purpose, and match any description provided. If The Social Man's coaching or courses fail to deliver what was promised-or if the service is poor quality-you have grounds to request a refund or cancellation, regardless of their stated policy.

This protection applies even if The Social Man is based overseas. If the company refuses a legitimate refund claim, you can escalate to the Commerce Commission or use a dispute resolution service. Stopee recommends documenting everything: your purchase date, what was promised, and why the service failed to meet your expectations.

The 60-day refund window

The Social Man states a 60-day refund window from purchase date. This is more generous than the statutory cooling-off period some services offer, so use this window strategically. If you're within 60 days and want your money back, you have a strong position to request a refund directly-even if the company initially resists.

How to cancel the social man

Your cancellation process depends on where you made your purchase: directly on The Social Man's website, or through an app store platform. Stopee has mapped both routes so you know exactly what to do.

Cancelling a direct website purchase

If you bought your course or subscription directly from The Social Man's website, follow these steps to cancel and request a refund.

1. Locate your original order confirmation email and note the exact purchase date.
   • Check your inbox and spam folder for the confirmation from The Social Man.
   • Write down the date you paid-this is critical for the 60-day refund deadline.
2. Check The Social Man's website for a dedicated cancellation or account settings page.
   • Log into your account and look for "Subscriptions," "Billing," or "Account Settings."
   • If you see a "Cancel Subscription" or "Stop Recurring Charges" button, use it immediately.
   • Take a screenshot of the confirmation page once you've clicked cancel.
3. Contact The Social Man support in writing if no self-service option exists.
   • Reply directly to your order confirmation email, or use the contact form on their website.
   • State clearly: "I request cancellation of my subscription/course purchase and a full refund. My order date is [DATE]. I am within the 60-day refund window."
   • Include your order number and the email address associated with your account.
4. Save all correspondence with The Social Man support.
   • Keep copies of your cancellation request, their replies, and any confirmation numbers.
   • If the company delays or refuses, you'll need this evidence to escalate to the Commerce Commission.
5. Verify that subscription charges have stopped within 5-7 business days.
   • Check your credit card or bank statement to confirm no further debits appear.
   • If charges continue, contact your bank to dispute them as unauthorised-this is your backup option.
6. Follow up on your refund within 10 business days.
   • If The Social Man hasn't processed your refund, send a follow-up email requesting a timeline.
   • Refunds typically appear within 5-10 business days of approval, but some banks take longer.

Cancelling an app store or google play purchase

If you bought your subscription or course through Apple App Store or Google Play, those platforms control the refund process-not The Social Man directly. You must cancel through the app store itself.

1. Open the app store where you made the purchase.
   • On Apple devices: open the App Store app and tap your profile icon (top right).
   • On Android devices: open Google Play and tap your profile icon (top right), then select "Payments and subscriptions."
2. Find your subscription or purchase in the active subscriptions section.
   • Look for "The Social Man" or any associated app name in your subscription list.
   • Tap or click on the subscription to view details and cancel options.
3. Select "Cancel Subscription" or "Unsubscribe" from the menu.
   • The app store will ask for a reason; select the most accurate option (e.g., "I don't use this app," "It's too expensive").
   • Confirm your cancellation immediately-do not delay this step.
4. Request a refund through the app store's "Report a Problem" feature.
   • On App Store: go to your purchase history, find The Social Man transaction, and select "Report a Problem."
   • On Google Play: tap the three dots next to the purchase and select "Report a Problem."
   • State that you want a refund and explain briefly why (e.g., "Service did not match description," "Charged without authorisation").
5. Allow 5-10 business days for the app store to process your refund.
   • App stores typically have their own refund policies, which may be more restrictive than The Social Man's 60-day window.
   • Keep your refund request confirmation for records.
6. If the app store refuses your refund, escalate to Stopee or the Commerce Commission with evidence of your request.
   • The app store's decision is not always final if you have grounds under the Consumer Guarantees Act.

What happens after you cancel

Cancelling is just the first step-understanding what you lose and gain helps you manage your account properly.

Your access after cancellation

When you cancel a subscription, future charges stop immediately. However, your access to content depends on what you purchased. If you bought a course outright, you may retain access indefinitely; if you held a membership subscription, The Social Man typically removes access within 24-48 hours. Check your confirmation email or contact support to clarify the exact terms for your product.

Pro tip: Download or screenshot any course materials you want to keep before cancellation takes effect. Once access is removed, recovering that content becomes difficult.

Cancelling automatic renewals

Subscription services renew automatically unless you actively cancel. After you cancel through the website or app store, verify within a few days that the automatic renewal setting has switched off. Log into your account and check the billing section-you should see "No active subscription" or similar language. If automatic renewal is still active, contact support immediately to manually disable it.

Requesting data deletion

Cancellation does not automatically delete your personal data. If you want The Social Man to remove your account, profile, and all associated information, you must request this separately in writing. Email their support team and cite the Privacy Act 2020, which gives you the right to request deletion of personal information. Stopee advises keeping a copy of this request as well-data deletion requests sometimes require follow-up.

Refunds and money back

The refund process at The Social Man is governed by their 60-day policy, but New Zealand consumer law gives you additional protections if the service failed to deliver.

The 60-day refund guarantee

The Social Man explicitly offers a full refund if you request it within 60 days of purchase, unless your specific order form states otherwise. This is your primary refund pathway. To claim it, you must contact support within that 60-day window and clearly state your request. The company should process refunds within 5-10 business days once approved.

Refunds beyond 60 days

If you're outside the 60-day window, your refund options narrow but don't disappear. Under the Consumer Guarantees Act, you can still request a refund if you can show that The Social Man's service was poor quality, unfit for purpose, or didn't match the description provided when you paid. Examples include:

• Coaching that is inconsistent or below professional standard.
• Courses with outdated or inaccurate content.
• Promised live sessions that rarely or never occur.
• Misleading marketing that overstates results or accessibility.

If any of these apply, Stopee recommends documenting the issues and contacting The Social Man support with specific complaints. Frame your request around the Consumer Guarantees Act rather than asking for a favour. The company is more likely to refund if it recognises your legal standing.

Disputing charges through your bank

If The Social Man refuses a refund you believe you're entitled to, your bank is your backup. Contact your bank or credit card issuer and explain that you've requested a refund within 60 days (or due to poor service) but The Social Man has refused. Ask your bank to dispute the charge as "services not rendered" or "service failure." Banks take these disputes seriously, especially for overseas transactions. Warning: do not dispute charges without first giving The Social Man a reasonable chance to respond-disputes should be your second step, not your first.

Pricing and plan options

The Social Man's pricing varies by product and region, and official New Zealand dollar pricing is not consistently published.

Typical pricing structure

Pro tip: Before you pay, check the App Store or Google Play listing for the exact NZD amount. Currency conversion fluctuates, and the platform price may differ from The Social Man's website.

Common mistakes when cancelling

Cancelling seems simple, but many people make preventable errors that delay refunds or lose them entirely.

Waiting too long to act

The 60-day refund window sounds generous, but it passes quickly. If you realise the service isn't working for you, submit your cancellation request within the first 30 days-this gives you buffer time if The Social Man asks questions or the refund process delays. Waiting until day 58 means you have only 2 days for the company to respond before your refund rights expire.

Cancelling only in-app without contacting support

If you cancel through your account settings but never follow up with a written refund request, The Social Man may assume you're simply pausing rather than requesting money back. Always send a separate email explicitly requesting a refund and referencing the 60-day policy. A written request creates a paper trail that protects you if disputes arise later.

Failing to save cancellation confirmations

Screenshots and email confirmations are your evidence. Without them, you have no proof you cancelled on a specific date or requested a refund. If The Social Man later claims they never received your request, you'll have no way to contradict them. Stopee advises saving every communication-screenshots of cancellation screens, forwarded support emails, payment records-in a folder on your computer or cloud storage.

Confusing access removal with refund approval

When your account access disappears 24-48 hours after cancellation, this does not mean your refund has been approved. Access removal and refund processing are separate. Monitor your bank account for the refund credit; if it doesn't appear within 10 business days, follow up with support again.

After cancellation: your checklist

Use this checklist to ensure your cancellation is complete and your refund is on track.

Should you cancel the social man

Deciding whether to cancel depends on your specific situation. Stopee helps you think through this choice clearly.

Reasons to stay

Keep your subscription if the coaching is actively helping you meet your social or dating goals, the community is supportive and engaged, you use the courses regularly, or the cost feels manageable within your budget. If you're in the early stages of a program (first 2-3 months), staying a bit longer often yields better results than abandoning partway through.

Reasons to cancel

Cancel if you've completed your learning goals, the coaching style doesn't match how you learn best, you're not seeing progress after 2-3 months of consistent effort, the monthly charges have become unaffordable, or you've found a cheaper alternative that covers similar ground. Cancel without guilt if the service simply isn't right for you-your money is better spent elsewhere.

Contact details for the social man

If you need to reach The Social Man for cancellation or refund queries, the company does not publicly list a New Zealand postal address. However, you can contact support through the following methods:

• Email: Reply to your original order confirmation, or use the contact form on The Social Man's website.
• App Store / Google Play: Use the "Report a Problem" feature within each platform.
• Web: Check their website for a live chat or contact page (often found in the footer).

Important: Always keep copies of all communications. If The Social Man does not respond within 5 business days, or if they refuse a refund you believe you're entitled to, you can escalate your complaint to the Commerce Commission or request assistance from a dispute resolution service.

Need more help cancelling subscriptions

Cancelling online services should never feel confusing or risky. You have consumer rights that protect you, and you deserve a straightforward refund process. Stopee has helped thousands of consumers cancel subscriptions they no longer want and recover money they thought was lost. Whether you're dealing with The Social Man or any other subscription, Stopee's cancellation guides and escalation support are here to empower you.

Visit stopee.com today to explore cancellation guides for hundreds of services, access letter templates for disputing refusals, and learn how to protect yourself from dark patterns and hidden charges. Stopee is your corner, and we're here until you get your money back.