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Cancel Uab Kilo Grupe: The Right Way
How to cancel UAB kilo grupe and protect your wallet
What is UAB kilo grupe
UAB Kilo Grupe is a Lithuanian-registered company that handles subscription billing for digital services and products. You may have encountered it on your bank statement or in your app subscriptions - often charging your card without a clear New Zealand office or local support number to contact.
Why you need to know about this company
UAB Kilo Grupe operates from Vilnius, Lithuania, which means cancellation requires you to reach out via email rather than calling a local office. The company does not publish detailed refund policies or cancellation terms on public-facing websites, creating confusion for New Zealand consumers who expect transparent, straightforward cancellation options.
If you are being charged by this company and want to stop, you need a clear roadmap. Stopee exists to give you exactly that - a practical, step-by-step guide to cancel without unnecessary delays or fees.
Contact details and jurisdiction
The company's registered address sits in Lithuania, and the primary contact method for cancellations is email. You will not find a New Zealand customer service team or local mailing address, which is why following the correct email process and keeping records is essential.
Your payment is likely being processed through a third-party payment gateway, which means you have multiple paths to stop the charges - not just contacting Kilo Grupe directly.
Understanding your consumer rights in new zealand
New Zealand's Consumer Guarantees Act 1993 (CGA) protects you when you purchase goods or services, even from overseas companies like UAB Kilo Grupe.
What the consumer guarantees act covers
Under the CGA, services must be delivered with due care and skill, be fit for purpose, and be provided within a reasonable time. If UAB Kilo Grupe has charged you without clear consent, continued to charge after you asked them to stop, or failed to provide the service you paid for, you have legal grounds to dispute the charge.
Importantly, you have the right to cancel a distance contract (a service purchased online) within a reasonable timeframe. If the company cannot prove you consented to the charges, the Fair Trading Act 1986 also protects you against misleading or deceptive practices.
What this means for your refund claim
You can request a refund not only from UAB Kilo Grupe but also from your payment provider - your bank, credit card company, or PayPal - if the charges were unauthorised or the company fails to respond. Stopee recommends documenting every step: screenshots of charges, copies of your cancellation email, and any replies (or lack thereof).
How to cancel UAB kilo grupe across different platforms
Cancellation depends on where your subscription is hosted. You may need to cancel in multiple places to ensure charges stop completely.
Cancel directly with UAB kilo grupe via email
The most direct path is to contact the company's support email. Here is the step-by-step process:
- Gather your information before you write:
- The email address you registered with
- The product or service name (e.g., app name, subscription tier)
- Your most recent invoice or payment confirmation (take a screenshot)
- The date you want the cancellation to take effect
- Send a clear, professional email to hello@kilogrupe.com:
- Subject line: "Subscription Cancellation Request - [Your Email Address]"
- Body: State clearly that you wish to cancel your subscription, include your registered email, the service name, and ask for confirmation that no further charges will occur
- Request a final invoice and confirmation email
- Copy the email text and paste it into a text document - save your own copy immediately
- Do not rely on sent-folder memory; cloud syncing can delete messages
- Wait for a reply (the company states up to 48 hours, though responses can be slower)
- Pro tip: If you do not hear back within 5 business days, escalate to your payment provider
- Once you receive confirmation, take a screenshot of the entire email thread and save it
- Keep this alongside your bank statements for at least 12 months
Cancel through apple app store
If you subscribed via Apple, you must cancel through your Apple ID, not just by deleting the app. Here is how:
- Open the Settings app on your iPhone, iPad, or Mac
- Tap or click your name at the top of the screen
- Select Subscriptions
- Find the subscription linked to UAB Kilo Grupe or the app name
- Tap or click Cancel Subscription
- Confirm the cancellation
- Apple will show you your refund eligibility - if you cancel within 14 days of purchase, you may receive an automatic refund
- Take a screenshot showing the subscription status as "Cancelled" and save it
Warning: Deleting the app does not cancel the subscription. You must follow these steps or charges will continue.
Cancel through google play store
Android users need to cancel via Google Play, not just by uninstalling the app:
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top-right corner
- Select Manage subscriptions
- Find the subscription charged by UAB Kilo Grupe
- Tap the subscription and select Cancel subscription
- Follow the prompts to confirm cancellation
- Google will display your cancellation effective date
- Screenshot the cancelled subscription screen
Pro tip: If the subscription name does not clearly match the app, check your Google Play billing history to confirm which subscription entry corresponds to the charges on your bank statement.
Cancel via your payment provider (bank, credit card, or PayPal)
If direct cancellation stalls or the company ignores your request, you can block future charges at your bank or payment service:
- Log into your bank's app or online portal
- Navigate to your transaction history and locate a recent charge from UAB Kilo Grupe
- Select the transaction and choose Report as unauthorised or Dispute
- Provide a brief explanation: "I did not authorise this recurring charge" or "I requested cancellation but charges continue"
- Your bank will initiate a dispute process and may reverse the charge while investigating
- Keep all supporting documents: cancellation emails, screenshots, bank statements
- If using PayPal:
- Go to Resolution Centre and report the transaction as unauthorised
- PayPal will request evidence; submit your cancellation email and any replies
Stopee recommends this step as a safety net - not a replacement for direct cancellation, but a crucial backup if the company does not respond.
What happens after you cancel
Cancellation is not always instant, and understanding the timeline helps you avoid paying for access you no longer want.
Access and service continuation
Most subscription services allow you to retain access until the end of your paid billing period. For example, if you cancel mid-month but your annual subscription renews on the 15th, you may keep access until the 15th. Request this detail in your cancellation email: "Please confirm the cancellation is effective immediately or at the end of my current billing period."
If access cuts off sooner than expected or you lose access before your paid period ends, contact the company again with screenshots of your account and payment confirmation.
Billing history and final invoices
UAB Kilo Grupe does not always provide transparent billing history on their website. Request a final statement showing all charges and the date the subscription ends. Ask the company to confirm that the cancellation is processed and no further charges will post.
Check your bank statement 2-3 weeks after your cancellation email to ensure no new charges appear. If they do, this is evidence the cancellation was not honoured - crucial information for a dispute claim.
Data and account deletion
Kilo Grupe does not publish a clear policy on what happens to your personal data after cancellation. If you want your account and data deleted, include this request in your cancellation email: "Please delete my account and all associated personal data. Please provide written confirmation when this is complete."
Under New Zealand Privacy Act 2020 principles, companies should allow you to request deletion of personal information. Keep evidence of your request - this becomes important if the company later tries to re-activate your account or charge you again.
Will you receive a refund
Refund eligibility depends on how long you have held the subscription and whether the company grants discretionary refunds.
What UAB kilo grupe's policy says (and does not say)
The company does not publish a standard refund policy or state a refund window on their public pages. This lack of transparency itself is a problem - it suggests the company may not honour refunds easily, which is exactly why you need Stopee's guidance.
Do not assume "no published policy" means "no refund." Under consumer law, you have the right to request a refund for services not delivered or not as described. The burden is on you to ask; the company will not volunteer.
Requesting a refund from the company
In your cancellation email, explicitly request a refund for any unused portion of your subscription. State the reason: "I did not use this service" or "The service did not function as described" or "I did not authorise this charge."
Give the company 14 days to respond. If they refuse or ignore you, escalate to your bank or PayPal with evidence of your request and their refusal.
Leveraging the consumer guarantees act for refunds
If UAB Kilo Grupe charged you without clear, informed consent, or if the service failed to meet the terms promised, you have a legal right to request a refund under New Zealand's Consumer Guarantees Act. Write to the company: "Under the Consumer Guarantees Act 1993, I request a full refund because [service was not fit for purpose / I did not authorise this charge / the service was not delivered as described]."
Include this phrase and your request becomes a formal legal claim, which makes the company more likely to take you seriously. Stopee has seen companies respond quickly once this language appears.
Pricing plans and billing structure
Understanding what you have been paying helps you calculate refund claims and avoid hidden fees.
Known pricing and charges
New Zealand dollar (NZD) pricing is not officially published by UAB Kilo Grupe. However, user reports suggest recurring charges ranging from approximately $33 to $66 per month, though exact amounts vary by product and currency conversion.
Pro tip: Do not rely on what you think the price is. Check your actual bank statement or credit card invoice - that is your authoritative source for what you were charged and when.
Pricing summary table
| Charge Type | Typical Range (approx.) | Billing Cycle | Refund Window |
|---|---|---|---|
| Recurring subscription (standard) | $33 - $66 NZD | Monthly or annual | Not clearly stated by company |
| Premium or tiered plans | Varies (check invoice) | Monthly or annual | Disputes available via bank |
| Best path to stop charges | Email cancellation + payment provider dispute if no response | ||
Common mistakes when cancelling UAB kilo grupe
Cancelling an overseas subscription requires patience and attention to detail - small missteps can leave you trapped and charged month after month.
Not cancelling in all places at once
Many consumers cancel through the app store but forget to email the company directly, or vice versa. If UAB Kilo Grupe still has payment authorisation on file, they may re-activate or continue billing. Always cancel in all places where the subscription is active: app store, company email, and (if needed) your payment provider.
Deleting the app instead of cancelling the subscription
This is the single most common trap. Deleting an app does nothing to stop recurring charges. You must formally cancel through the subscription settings in Apple or Google - Stopee cannot stress this enough. Screenshot your cancellation to prove you did it.
Not saving your own copy of the cancellation email
If your email account is hacked or you switch providers, you may lose proof of your cancellation request. Copy and paste your cancellation email into a text file or PDF, save it to cloud storage (Google Drive, OneDrive, Dropbox), and keep it for 12 months.
Ignoring a charge after you cancelled
If a charge appears after your cancellation window, act within 30 days. Contact your bank immediately to dispute it - the longer you wait, the harder it is to reverse. Stopee advises setting a reminder to check your statement 2 weeks after you cancel.
Not requesting a refund explicitly
Cancellation and refund are not the same. You must ask for a refund in writing. Use language like: "I request a full refund for my subscription effective [date]." Without this explicit request, the company may assume you cancelled future charges only and owe nothing for past periods.
Checklist: before and after cancellation
Use this checklist to stay organised and ensure you do not miss a step.
| Step | Action | Done? |
|---|---|---|
| 1. Gather info | Collect your registered email, product name, recent invoice, and billing date | ☐ |
| 2. Email cancellation | Send cancellation request to hello@kilogrupe.com with refund request | ☐ |
| 3. Save proof | Copy and paste your email into a document; save to cloud storage | ☐ |
| 4. Cancel in app stores | Cancel via Apple Settings and/or Google Play Store; screenshot both | ☐ |
| 5. Wait and monitor | Wait 5 business days for reply; check bank statement 2 weeks later for new charges | ☐ |
| 6. Escalate if needed | If charged after cancellation, dispute via your bank within 30 days | ☐ |
Contact information and escalation
When the company does not respond or cancellation stalls, you need to know your next move.
UAB kilo grupe verified address and contact
The company's registered office is located in Vilnius, Lithuania. For cancellation inquiries, use the email address below. There is no known New Zealand office or phone line.
Email: hello@kilogrupe.com
Registered office: Vilnius, Lithuania
Send all cancellation and refund requests via email. Keep every reply (or evidence of no reply) for your records.
Who to contact if kilo grupe does not respond
If you do not receive a reply within 5 business days, escalate to your bank or payment provider. Stopee recommends keeping your communications escalation-ready: screenshot the exact date and time you sent your cancellation email to Kilo Grupe, and note the date you followed up (if at all).
Step 1: Contact your bank or credit card company to initiate a dispute for unauthorised or recurring charges.
Step 2: File a complaint with the Commerce Commission (New Zealand's consumer authority) if the company engaged in unfair or misleading practices - for example, making cancellation deliberately difficult or hiding refund policies.
You can reach the Commerce Commission at www.comcom.govt.nz or call 0800 943 600. Providing evidence of your cancellation attempt and the company's non-response strengthens your case.
Why thousands of consumers choose stopee for cancellation support
Overseas companies like UAB Kilo Grupe rely on consumer confusion and inaction to keep charging. Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and dispute unauthorised charges by providing clear, actionable guidance and empowering you to take control of your own cancellation.
The steps in this guide are proven to work. You have the right to cancel, the legal tools to request a refund, and the authority of consumer law on your side. Visit Stopee today - explore the platform to find cancellation guides for other services, manage your active subscriptions, and get support if a company refuses to honour your cancellation. Stopee turns confusion into clarity and empowers you to protect your wallet.