Manage Vendo

How to cancel your vendo subscription in new zealand

What vendo is and why sellers use it

Vendo is a cross-listing and inventory management platform that helps sellers synchronise products across multiple online marketplaces from one unified dashboard. If you list items on Trade Me, eBay, Facebook Marketplace or other platforms, Vendo simplifies the process by letting you import, update and delist stock without manually managing each site separately.

The service includes automation tools, inventory tracking, and a customer portal for account management. Many New Zealand sellers choose Vendo to save time on repetitive listing tasks, but not every seller needs it long term. At Stopee, we understand that circumstances change, and you may want to explore whether cancellation is the right move for your business.

Core features

Vendo offers a straightforward interface designed for multi-marketplace workflows. You get cross-listing automation, inventory controls from a single dashboard, and access to support resources. The provider regularly adds new features to improve the seller experience across different platforms.

Who vendo is built for

Vendo works best for sellers managing inventory across two or more platforms. If you list on just one marketplace or manually manage your stock, you may find the subscription unnecessary. Our team at Stopee has guided sellers through this exact evaluation, and we know the decision to cancel often comes down to whether the time saved justifies the cost.

Vendo pricing in new zealand

Vendo's exact New Zealand dollar pricing for 2024/2025 is not publicly displayed on standard web sources. The service appears listed as "Free" in the New Zealand App Store, though pricing likely sits behind in-app purchases or a separate subscription portal.

Pricing breakdown

To find your exact plan and price, log into your Vendo account or check your last invoice email. If you cannot locate your pricing details, Stopee recommends contacting Vendo support directly before cancelling so you understand exactly what you're paying and why.

When you should cancel vendo

Cancellation makes sense when the time savings no longer justify the monthly cost or when your selling strategy changes. Below are common reasons sellers decide to cancel.

Reasons to cancel

• You manage only one or two marketplace listings and no longer need automation.
• You have switched to a different inventory management system or marketplace platform.
• Listing volumes have dropped and manual management is now faster than paying for the subscription.
• The service has not delivered the promised time savings or features for your workflow.
• You are experiencing persistent technical issues or features are unavailable (a refund may apply in this case).
• Budget constraints mean you need to trim seller expenses immediately.

Reasons to keep vendo

• You actively list on three or more platforms and need centralised inventory control.
• Manual cross-listing would cost more time than the subscription price justifies.
• You rely on the automation to prevent overselling and manage stock levels across marketplaces.
• Upcoming feature releases or improvements directly address your pain points.

At Stopee, we encourage you to weigh these factors carefully. Cancelling is quick, but re-subscribing later may incur setup time again. Take a moment to assess whether your needs have genuinely changed or if a temporary cost reduction elsewhere might extend your Vendo value.

How to cancel your vendo subscription

Vendo offers two main cancellation routes: via your account dashboard or by contacting support directly. Both methods are straightforward and complete within minutes.

Cancel through the vendo web portal

This is the fastest and most direct way to cancel your subscription immediately.

1. Open your web browser and navigate to your Vendo account login page.
2. Enter your email address and password, then select Sign In.
3. Once logged in, locate Account Settings or Subscription Settings in the main menu (typically in the top-right corner or side menu).
4. Select Subscription and look for the Cancel Subscription button.
5. Read any final prompts or confirmation messages that appear.
6. Click Confirm Cancellation or similar confirmation button.
   • Warning: Cancellation stops automatic renewal but does not immediately terminate your access. Your plan remains active until the end of your current paid billing cycle.
7. You will receive a confirmation email shortly after. Download and save this email as proof of cancellation.

Pro tip: Before you cancel, export any reports, templates, or data you have created in Vendo. Once your paid period ends, subscription features will be disabled and you may lose access to your configuration.

Cancel via vendo support or customer portal

If you cannot find the cancellation button in your dashboard or prefer to speak with support, use this route instead.

1. Log into your Vendo account on the web.
2. Look for a Help, Support, or Chat icon (often represented as a question mark or message bubble).
3. Select it and describe your cancellation request clearly. For example: "I would like to cancel my Vendo subscription effective immediately. Please confirm the cancellation in writing."
4. Alternatively, navigate to the Vendo Customer Portal at secure.vend-o.com/customers/support and submit your cancellation request there.
   • Note: You can also email support with your cancellation request, though the portal method is usually faster.
5. Within 24 to 48 hours, you will receive a confirmation email from support with details of your cancellation and the end date of your paid access.
6. Save this confirmation email as your proof of cancellation.

Pro tip: Include the full email address and account name associated with your subscription in your support request to speed up the cancellation process. This helps Vendo locate your account instantly.

Cancel via post if required

If Vendo has declined your cancellation request or you wish to cancel by post, you can write to their Swiss headquarters. Note that postal cancellation is slower and less secure than online methods; use it only as a last resort or if instructed by support.

• Vendo's registered office address is held at their Swiss headquarters. Request the current mailing address from support or your account settings, as office locations may change.
• Write a brief letter stating your full name, email, account ID (from your invoice), and the date you wish to cancel.
• Send your letter by registered post so you have proof of delivery.
• Allow 5 to 10 business days for the letter to reach them and for Vendo to process the request.

Stopee recommends the web portal or support route in all cases because they provide instant confirmation and clear proof of your cancellation date.

What happens after you cancel vendo

Knowing what to expect after cancellation helps you plan your workflow transition smoothly.

Access and billing after cancellation

Cancellation stops automatic renewal of your subscription, but your account remains active and fully functional until the end of your current paid billing period. For example, if you cancel on 15 February with an active monthly plan that runs until 15 March, you retain full access until 15 March at 23:59.

No further charges will be applied after your paid period ends. You will not be billed for a renewal.

Your data and account after cancellation

Your account and all stored data (listings, templates, automations, historical reports) remain accessible during the paid period. However, once your access ends, subscription-dependent features will be disabled.

• Download and save any reports, inventory templates, or custom automation rules you have created before the end of your paid period.
• Take screenshots or export spreadsheets of your current listings and stock levels so you have a backup.
• If you plan to move to a competitor service, gather all information you will need during the transition.

After your paid period expires, you will no longer be able to log into the full Vendo dashboard. If you re-subscribe later, your data may or may not be recoverable depending on Vendo's archival policies. Contact support before your access ends if you need clarity on data retention.

Your marketplace listings after cancellation

Cancelling Vendo does not automatically remove your listings from Trade Me, eBay, or other platforms. However, you will lose the ability to manage those listings through Vendo's automation. You will need to manage them manually through each marketplace directly or switch to another inventory tool.

Plan your transition carefully so you do not leave listings unmanaged during the changeover period.

Will you get a refund from vendo

Vendo's refund policy is restrictive and refunds are rarely issued. Understanding the policy helps you determine whether you have grounds to request one.

Standard refund policy

Vendo explicitly states that refunds are considered only in exceptional circumstances and are not guaranteed. The provider does not refund fees for the following reasons:

• You are "testing out" the software (trial period exists for this purpose).
• You have changed your personal circumstances or business priorities.
• You are dissatisfied with a feature but the service is functioning as designed.
• You are switching to a competitor service.
• You have already used the service for a portion of your billing cycle.

When vendo might refund

Refunds may be considered in these narrow scenarios:

• Persistent software failure: The service is unavailable, slow, or crashes repeatedly, preventing you from using it as intended for more than a few days.
• Service downtime: Unplanned outages lasting more than 24 hours affect your ability to manage listings.
• Billing error: You have been charged twice or billed for an incorrect plan.

Annual plans are explicitly non-refundable per the provider's terms. If you signed up for an annual subscription, you cannot receive a refund regardless of circumstances unless Vendo determines a demonstrable failure of service has occurred.

How to request a refund

If you believe you qualify for a refund, contact Vendo support within 14 days of your charge date. Provide:

• Your account email and subscription ID (from your invoice).
• The specific date the issue occurred and how long it lasted.
• Screenshots or documentation of the problem (e.g., error messages, downtime notifications).
• A clear explanation of how the issue prevented you from using the service.

Vendo will review your request and respond within 5 to 10 business days. If approved, the refund will be processed to your original payment method within 7 to 14 days.

Pro tip: Document any service failures with screenshots and dates as they happen. This evidence significantly strengthens a refund request and shows you are a serious customer rather than someone testing the service casually.

Your consumer rights in new zealand

New Zealand consumer law provides you with important protections, even when a provider's own refund policy is strict.

Consumer guarantees act protections

Under the Consumer Guarantees Act 1993, any service supplied to you in New Zealand must:

• Be of acceptable quality and fit for purpose.
• Be supplied with reasonable care and skill.
• Be available and safe to use as described.

If Vendo fails to meet these guarantees (for example, the service is frequently unavailable, features do not work as advertised, or it is unsafe to use), you have the right to request remedies such as repair, replacement, or refund regardless of what Vendo's terms say.

How to escalate if vendo refuses

If Vendo declines your refund request or fails to respond within a reasonable timeframe, you can escalate to the Commerce Commission. The Commission enforces consumer law in New Zealand and can investigate complaints of unfair contract terms or breaches of the Consumer Guarantees Act.

• File a complaint at www.comcom.govt.nz with details of your issue and the refund request you submitted to Vendo.
• The Commission will contact Vendo and may order a remedy if they find the provider in breach.
• This process is free and does not require you to hire a lawyer.

Stopee has seen numerous cases where escalation to the Commerce Commission successfully resolved disputes that the provider initially refused to address. You have more leverage than Vendo's one-sided policy suggests.

Common mistakes to avoid when cancelling vendo

Cancellation is simple, but a few missteps can leave you without proof or access to your data when you need it most.

Not saving your confirmation email

After you cancel, Vendo sends a confirmation email. Many sellers delete this email or overlook it. Save it in a dedicated folder because it is your only proof of the cancellation date and the end of your paid access. If Vendo charges you again or disputes your cancellation, this email is your evidence.

Cancelling without exporting your data first

Once your paid period ends, your data may become inaccessible or archival. If you have custom templates, saved automations, or reports, download them before the cancellation takes effect. You cannot recover these easily after access is revoked.

Assuming your marketplace listings will vanish

Cancelling Vendo does not delete your listings on Trade Me or eBay. However, you will lose the ability to manage them through Vendo's dashboard. Plan for a manual management transition or move to another tool before your access ends, or your listings may become outdated or forgotten.

Cancelling without checking your billing date

If you cancel mid-cycle, you still pay until the end of that cycle. There is no pro-rata refund for unused days. Check when your billing cycle ends before you cancel. If a refund or adjustment is available, Vendo should explain it in the cancellation confirmation.

Using the wrong contact method and getting no response

Emailing a generic support address can be slow. Use the in-app help widget or the customer portal at secure.vend-o.com/customers/support instead. These routes are faster and create a tracked request that Vendo is more likely to action promptly.

Cancellation checklist before you submit

Use this checklist to ensure your cancellation is clean and you retain everything you need.

Comparing vendo to alternatives

If you are considering cancellation because Vendo does not meet your needs, comparing it to other New Zealand-available tools can help you decide whether to cancel or upgrade.

Talk to other sellers in your marketplace community to understand what tools they use and why. Stopee recommends testing a competitor's trial period before you cancel Vendo, so you can evaluate whether the switch will genuinely save you time and cost.

Contacting vendo for cancellation or additional help

If you have questions about your cancellation or need to reach Vendo before you submit your request, use these channels.

Contact methods

• Web portal: Log into your Vendo account and select the Help or Support icon in the bottom right corner of the screen.
• Customer portal: Visit secure.vend-o.com/customers/support and submit your query directly.
• Email support: Contact Vendo via email through your account dashboard. Response time is typically 24 to 48 hours.
• Official help centre: Vendo's knowledge base is available in your account portal and covers common cancellation questions.

Mailing address for escalation

If you need to send a formal cancellation letter by post, request the current mailing address from Vendo support before sending. The provider's registered office is in Switzerland, and postal mail may take 10 to 14 business days to arrive and be processed. For this reason, web or email cancellation is always faster.

Do not use postal cancellation unless Vendo has explicitly asked you to or has declined your online cancellation request and you need to escalate to the Commerce Commission.

Final thoughts on cancelling vendo

Cancelling your Vendo subscription is a straightforward process that takes minutes. Whether you are exiting because your business has changed, costs are too high, or you have found a better alternative, you now have a clear path forward.

Remember: your cancellation is effective immediately in terms of stopping future billing, but your access continues until the end of your current paid billing cycle. Use that remaining time to export your data, plan your marketplace transition, and save your confirmation email as proof.

If Vendo refuses a refund you believe you deserve, New Zealand consumer law gives you options. The Commerce Commission exists to protect sellers like you, and escalation is free and straightforward.

At Stopee, we have helped thousands of consumers and small business owners cancel subscriptions cleanly and confidently. Whether you need clarity on your rights, help documenting a service failure for a refund claim, or simply reassurance that you are following the right process, Stopee is here to guide you through every step of cancellation. Your decision to cancel is yours alone, but you do not have to make it alone.