Manage Viber

How to cancel viber and stop unwanted charges in new zealand

What viber is and why you might want to cancel

Viber is a messaging and calling app that lets you send messages, make voice and video calls, and purchase international calling credit through Viber Out. The app works on both mobile and desktop devices across iOS, Android, and web platforms.

Many New Zealand users download Viber for free messaging, but the app offers paid add-ons like Viber Plus (a subscription for ad-free use and extra features) and Viber Out credit packs for calls to landlines and mobiles outside Viber. If you've signed up for one of these paid services and want to stop being charged, Stopee has created this step-by-step guide to help you cancel quickly and confidently.

Common reasons to cancel viber subscriptions

You might decide to cancel if you no longer use the app regularly, if the subscription cost does not justify the features you use, or if you accidentally purchased a plan you did not intend to activate. Some users also cancel after discovering they can get similar features from other messaging apps at no cost.

Whatever your reason, cancelling should take only a few minutes once you know where to look. At Stopee, we help thousands of New Zealand consumers navigate subscription cancellations, and Viber is one of the most straightforward apps to exit.

The key difference between deleting the app and cancelling your subscription

A critical mistake many users make is deleting the Viber app and assuming their subscription will stop. It will not. Deleting the app only removes it from your device; your subscription continues to renew automatically and you will keep being charged. To genuinely cancel, you must stop the subscription through the app itself, your device settings, or the app store where you originally purchased the plan.

How to cancel viber subscriptions purchased through apple app store

If you bought your Viber Plus subscription or other paid plan through Apple (iPhone or iPad), you must cancel it in your Apple ID settings, not inside the Viber app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap the Viber subscription you want to cancel (for example, "Viber Plus").
5. Tap Cancel Subscription at the bottom of the screen.
6. Choose a reason for cancellation (optional) and confirm your choice.
7. You will see a confirmation message. Take a screenshot for your records.

Pro tip: Your Viber Plus will continue to work until the end of your current billing period. You will not be charged after that date.

Warning: Simply removing the Viber app from your iPhone does not cancel the subscription. Apple will keep charging you unless you follow the steps above.

What to do if you cannot find your subscription

If you do not see a Viber subscription in your Apple ID settings, it is possible the plan expired on its own or was never activated. However, check your email for any receipt from Apple confirming the purchase. If you find a receipt but no active subscription, the plan may have already been cancelled.

If you find a receipt but still cannot locate the subscription in settings, contact Apple Support directly through the Apple ID support page or speak to Viber support via their website form with your receipt as proof.

How to cancel viber subscriptions purchased through google play

If you bought your Viber subscription on an Android device, you must cancel it through Google Play, not inside Viber.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (exact wording varies by device).
4. Find the Viber subscription in the list.
5. Tap the subscription and select Cancel subscription.
6. Select a reason (optional) and confirm the cancellation.
7. You will receive a confirmation. Save this for your records.

Pro tip: Like Apple, Google will let your subscription run until the end of the current billing cycle. You will not be charged again after that date.

Warning: If Viber Out credit was purchased through Google Play, follow the same process above. Do not delete the Viber app thinking it will refund unused credit; it will not.

Viber out purchases made directly within the app

Some versions of Viber allow you to buy Viber Out credit directly through the app using a saved card, especially on Android. If your purchase went through Viber and not the Google Play Store, cancel it differently.

1. Open the Viber app on your phone.
2. Tap More (usually three dots in the bottom right).
3. Select Viber Out.
4. Find your active plan and tap Cancel Plan.
5. Confirm the cancellation when prompted.

Keep a screenshot of the cancellation confirmation in case Viber tries to bill you again or if you need to dispute the charge.

How to cancel viber subscriptions purchased by credit card on the web

If you bought Viber Out or another subscription directly through Viber's website using a credit card, cancel it inside the Viber app or through your Viber account page.

1. Open the Viber app and tap More (three dots).
2. Navigate to Viber Out or the subscription section.
3. Find the active plan and look for a Cancel option, Manage Plan, or Edit Subscription button.
4. Tap Cancel and confirm your choice.
5. You should see a confirmation message. Screenshot it for your records.

Alternatively, log into your Viber account on the web (viber.com) using your phone number and password, navigate to your subscription or billing settings, and cancel from there.

Pro tip: If you cannot find a cancel button, contact Viber support directly. They can cancel the plan for you and may offer a courtesy refund if the cancellation happens shortly after purchase.

What happens to your viber account after cancellation

Cancelling a subscription does not delete your Viber account or lose your messages and contacts. Here is what actually happens.

Your account and messages stay intact

When you cancel Viber Plus or Viber Out, your account remains active. You can still send and receive messages, make voice and video calls to other Viber users, and view your message history. The only thing that stops is the paid feature or credit you cancelled.

For example, if you cancel Viber Plus, you lose ad-free browsing and premium stickers, but your messages and contacts remain. If you cancel Viber Out credit, you simply cannot call landlines and mobiles anymore until you buy credit again.

Auto-renewal stops immediately

Once your cancellation is confirmed, Viber (or Apple or Google) will stop any automatic renewal. You will not be billed when your current subscription period ends. This is the key difference between cancelling and letting a subscription lapse; cancelling ensures auto-renewal stops right away.

Access to paid features ends at the billing cycle

If you cancel mid-cycle, your paid features will continue to work until your next billing date. You will not be charged again, but you will still have access to what you paid for until that date arrives.

Refund policy and how to request your money back

Viber's standard position is that purchases are final and non-refundable, but New Zealand consumer law gives you significant rights. Stopee recommends knowing both Viber's policy and your legal options.

Viber's refund terms

According to Viber's terms of service, most purchases are non-refundable. However, Viber does offer a voluntary 14-day cooling-off period for subscription plans if you have not used the service. If you cancel within 14 days of purchase and have not started using the paid features, you have a strong case for a refund.

Viber also allows refund requests for mistaken charges or duplicate billing within 90 days of the charge date. If you were billed twice or charged in error, keep your receipt and contact Viber support immediately.

Refunds for apple app store purchases

If you bought your subscription through Apple, Apple controls the refund process, not Viber. You can request a refund directly from Apple within 90 days of purchase.

1. Visit reportaproblem.apple.com or open the App Store and go to your account.
2. Find the Viber subscription purchase in your order history.
3. Select Report a Problem and explain why you want a refund (for example, "Unwanted subscription" or "Did not intend to purchase").
4. Submit your request and wait for Apple to respond, usually within 2-3 business days.

Pro tip: Apple is generally generous with refunds for subscription purchases, especially if you request them quickly after buying. Be honest in your reason and mention if you have cancelled the subscription.

Refunds for google play purchases

Google Play also handles refunds for subscriptions purchased through its store, separate from Viber.

1. Visit play.google.com and sign in to your Google account.
2. Go to your order history and find the Viber purchase.
3. Click Report a Problem.
4. Explain your reason and submit.
5. Google will review your request and respond within a few business days.

Google's refund window is also around 90 days, and they are most likely to approve refunds if you request them within 48 hours of purchase.

Refunds for card and web purchases

If you bought Viber Out credit or a subscription directly through Viber's website using your card, contact Viber support to request a refund.

1. Visit Viber's support page and fill out their contact form.
2. Explain your reason for the refund (for example, "I did not intend to purchase" or "Charged twice").
3. Attach a screenshot of your purchase confirmation or charge on your bank statement.
4. Include the date you were charged and your Viber phone number.
5. Wait for Viber support to respond, usually within 5-7 business days.

If Viber refuses to refund you, you still have rights under New Zealand's Consumer Guarantees Act and Fair Trading Act. Stopee can help you understand those rights if the situation escalates.

Your consumer rights in new zealand

New Zealand law protects you when buying subscriptions and digital services. If Viber breaches these rights, you can escalate your complaint beyond customer service.

Consumer guarantees act protections

Under the Consumer Guarantees Act, any digital service Viber sells to you must be of acceptable quality, fit for purpose, and delivered in a timely manner. If Viber charges you after you have cancelled, or if the subscription does not work as promised, the company is in breach of these guarantees.

You have the right to demand a refund, a replacement, or a repair. Viber cannot refuse you just by citing their terms and conditions; consumer law overrides unfair contract terms.

Fair trading act coverage

The Fair Trading Act forbids misleading conduct and false representations about goods and services. If Viber's marketing misled you about what you were buying, or if Viber Out did not work as advertised, you have grounds to complain and request a refund.

What to do if viber refuses to help

If Viber does not respond to your refund request, or refuses to refund you unfairly, escalate your complaint to the Commerce Commission, New Zealand's consumer watchdog. You can file a complaint for free at comcom.govt.nz.

Stopee recommends keeping all evidence: screenshots of your purchase, confirmation emails, proof of cancellation, and copies of any messages to Viber support. This documentation is critical if you need to escalate to the Commerce Commission.

Viber pricing and subscription plans

Understanding what you are paying for helps you decide whether to cancel. Here is a breakdown of Viber's paid options in New Zealand.

Prices shown are approximate and may vary depending on currency fluctuations and your location. Always check the exact price in the app before confirming purchase.

Common mistakes to avoid when cancelling viber

Cancelling subscriptions can feel stressful, especially if you are worried about being charged again. Here are the pitfalls we see most often, and how to sidestep them.

Deleting the app and thinking you have cancelled

This is the single most common mistake. Deleting Viber from your phone does absolutely nothing to stop the subscription. Apple and Google keep charging your card or account because the subscription is managed by them, not by Viber. Always cancel through your subscription settings first, then delete the app if you wish.

Not keeping proof of cancellation

If Viber or the app store claims you cancelled on the wrong date, or if a charge appears after you cancelled, you will need evidence. Take a screenshot of every cancellation confirmation and save any confirmation emails. Stopee recommends taking a second screenshot a few days later from your subscription settings to prove it shows "Cancelled" or "No active subscription".

Cancelling only through viber's app when you bought through the store

If you bought your subscription through Apple App Store or Google Play, cancelling it inside the Viber app will not work. You must cancel through the app store's subscription settings. The two systems do not talk to each other, and Viber cannot cancel a store subscription for you.

Waiting too long to request a refund

Both Apple and Google have about 90-day refund windows. If you want your money back, request it as soon as possible after realising you were charged. Waiting weeks reduces your chances of approval. Stopee advises making a refund request within 48 hours of discovering an unwanted charge.

Not documenting duplicate charges

Check your bank or credit card statement carefully. Sometimes Viber charges appear twice if a payment fails and you retry it, or if you have multiple subscriptions active. If you spot a duplicate charge, report it to Viber immediately with your bank statement as proof. Banks and payment processors take fraud seriously and will often reverse duplicate charges without waiting for Viber to approve.

Common questions answered

Will i lose my viber messages if i cancel?

No. Cancelling a subscription does not delete your account or messages. Your messages and contacts will stay in Viber indefinitely. You can still send and receive messages to other Viber users after cancelling Viber Plus; you simply lose the premium features like an ad-free experience and priority support.

Can i cancel viber out and still use viber to message?

Yes. Viber Out is just calling credit. Cancelling it does not affect your ability to send messages or make free calls to other Viber users. It only means you cannot call landlines or regular mobiles using Viber Out until you buy more credit.

What if viber keeps charging me after i cancelled?

Contact your bank or credit card company immediately and dispute the charge. Explain that you cancelled and can provide proof. Your bank can freeze or reverse the charge while Viber investigates. At the same time, contact Viber support with your cancellation proof and ask them to refund the unwanted charges. Stopee recommends doing both in parallel; do not wait for Viber to respond before contacting your bank.

How long does it take for the charges to stop after i cancel?

You will not be charged when your next billing cycle comes around. If you cancel on the 15th of the month and your subscription renews on the 20th, you will not be charged on the 20th. However, your paid features will continue to work until that renewal date arrives.

Can i cancel viber plus but keep using viber out?

Yes. Viber Plus and Viber Out are separate subscriptions. You can cancel one and keep the other active, or cancel both. Use the steps in this guide to cancel each subscription individually depending on where you purchased it.

Viber contact and escalation details

If you need to contact Viber directly to dispute a charge, request a cooling-off refund, or escalate a cancellation issue, here is how to reach them.

Viber support contact

Viber does not provide a local New Zealand postal address for cancellations or complaints. The company's headquarters are located in Luxembourg. Contact Viber through their official support form on their website or through the help section inside the Viber app.

When you contact Viber, include your phone number registered with Viber, the date you purchased the subscription, the date you attempted to cancel, and screenshots of your purchase confirmation and cancellation proof. Request a response in writing so you have a record of their answer.

Escalating to the commerce commission

If Viber does not respond within 10 business days, or refuses to help unfairly, file a complaint with the Commerce Commission at comcom.govt.nz. The Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act at no cost to you. Include all your evidence: purchase receipts, cancellation screenshots, proof of charges, and copies of your communication with Viber.

Chargebacks through your bank

You also have the right to dispute unwanted charges directly with your bank or credit card company. Ask your bank to issue a chargeback or reversal for any charge you did not authorise or that occurred after you cancelled. Banks are required to investigate and can reverse charges within a set timeframe, usually 60 to 120 days from the transaction.

Next steps and summary

Cancelling a Viber subscription takes only a few minutes once you know whether you bought it through Apple, Google, or directly through Viber. The key is cancelling in the right place: use your device's subscription settings if you bought through an app store, or cancel inside Viber if you purchased directly.

Remember that deleting the app does not cancel the subscription. Always cancel the subscription first, then delete the app if you no longer want it. Keep screenshots of your cancellation confirmation and check your bank statement a week after cancelling to confirm no further charges appear.

If you are unsure about your refund rights or Viber refuses to help, New Zealand's Consumer Guarantees Act and Fair Trading Act protect you. You can escalate to the Commerce Commission for free if needed, or dispute the charge directly through your bank.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover refunds. Whether you are cancelling Viber Plus, Viber Out, or both, the steps in this guide will get you to the finish line with confidence. Contact Stopee at stopee.com if you need further guidance on your rights or how to escalate a dispute.