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Cancel Vsco: The Right Way
How to cancel VSCO in new zealand: your step-by-step guide to ending your membership
What VSCO is and why you might want to cancel
VSCO is a photo and video editing app paired with a creative community, offering filters, presets, editing tools, and membership plans that unlock advanced features across iOS, Android, and web platforms. Many creators and photography enthusiasts use VSCO to refine their visual work, but not every subscription serves your needs forever - and that's completely okay.
Whether you've found alternative editing software, your creative practice has shifted, or you simply want to reduce your digital subscriptions, cancelling VSCO is straightforward once you know where to go. The challenge? VSCO doesn't handle cancellations directly. Instead, your subscription lives on Apple, Google, or Stripe (if you subscribed via the web), which means you cancel through them, not through VSCO itself. At Stopee, we've helped thousands of New Zealand consumers navigate exactly this kind of subscription maze, and we're here to walk you through it.
Why this guide matters
Cancelling a digital subscription sounds simple, but many people accidentally keep paying because they delete the app instead of cancelling the subscription, or they don't know which platform holds their payment method. This guide cuts through the confusion and shows you the exact steps to cancel VSCO on every platform, what to expect after cancellation, your refund options, and your consumer rights under New Zealand law.
VSCO pricing and what you're paying for
VSCO offers two membership tiers, available as monthly or annual subscriptions, with prices displayed in USD on their platform but converted to NZD when you pay through your regional app store.
| Plan | Price (USD) | Billing cycle | What you get |
|---|---|---|---|
| Plus | US$2.49/month or US$29.99/year | Monthly or annual | 200+ presets, advanced mobile editing, video editing, community access, moodboards with Canvas credits |
| Pro | US$5.00/month or US$59.99/year | Monthly or annual | All Plus features plus desktop editing tools, Pro presets, cloud sync, Lightroom integration, portfolio website, and client spaces |
NZD pricing varies depending on whether you subscribed through the Apple App Store, Google Play, or directly via the VSCO website using Stripe, because each platform applies regional conversion rates and fees. When you cancel, knowing which platform charged you is essential for pursuing refunds - and Stopee's guides will help you track that down.
Annual vs monthly: which should you cancel?
If you subscribed to an annual plan and you're only a few months in, you may be eligible for a refund depending on your payment platform and the reason for cancellation. Google Play offers refunds within 48 hours of purchase; Apple evaluates refund requests case-by-case; and web purchases through Stripe may be refundable if you contact your payment provider quickly. We'll cover refund pathways in detail further down.
How to cancel VSCO on every platform
VSCO subscriptions are managed through the payment platform where you originally subscribed, not through VSCO itself. Follow the exact steps for your device and subscription type.
Cancel VSCO on iPhone or iPad through the app store
If you subscribed via Apple's App Store, your subscription is managed in your iPhone or iPad settings. Deleting the app will not stop billing.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to enter your Apple ID menu.
- Select Subscriptions.
- Find VSCO Membership in the list and tap it.
- Tap Cancel Subscription or, if you want to keep access until the current billing cycle ends, tap Turn Off Auto-Renewal instead.
- Follow the prompts to confirm your cancellation.
- You will receive a confirmation email from Apple; save this for your records.
Pro tip: If you tap Turn Off Auto-Renewal, your VSCO access continues until the end of your paid period, then stops automatically. This is ideal if you want to use VSCO through the end of the month before losing access.
Warning: If you simply delete the VSCO app from your home screen, your subscription will keep charging. You must cancel through Settings, not through app deletion.
Cancel VSCO on android through google play
Android users manage subscriptions through the Google Play Store app. Like Apple, removing the VSCO app will not stop your billing.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Choose Subscriptions from the menu.
- Find VSCO and tap on it.
- Select Cancel subscription.
- Choose your reason for cancellation (optional but helpful for Google's analytics).
- Confirm the cancellation when prompted.
- Check your email for a confirmation receipt from Google.
Pro tip: Google Play allows you to request a refund for subscription charges made within the last 48 hours. If you just subscribed or renewed and want your money back, act fast - we'll explain the refund process in the next section.
Warning: Uninstalling VSCO from your Android device does not cancel your subscription. Your renewal will still charge to your Google Play payment method.
Cancel VSCO on the web through stripe
If you subscribed directly via the VSCO website (vsco.co), your subscription is processed through Stripe, a payment processor, and is managed through the billing portal in your VSCO account.
- Visit vsco.co and sign in to your VSCO account using your email and password.
- Navigate to your Account settings, usually found by clicking your profile icon in the top right.
- Look for a Billing, Manage Billing, or Subscriptions section.
- Click the link to open the Stripe billing portal.
- Find your active VSCO membership subscription and click Cancel subscription.
- Confirm the cancellation in the Stripe portal.
- You will receive a confirmation email to the address on your VSCO account.
Pro tip: Before cancelling on the web, download or export any presets, filters, or projects you've created, as web-based edits and designs may not sync to the mobile app after you lose access.
Warning: Deleting your VSCO account is separate from cancelling your subscription. If you delete your account without first cancelling your subscription, you may continue to be charged. Always cancel the subscription first through the Stripe billing portal or your payment platform.
What happens immediately after you cancel
Cancelling VSCO is a finite moment, but your access and account don't vanish instantly. Understanding the timeline helps you plan your transition.
Your access and access timeline
When you cancel your VSCO subscription, your membership access remains active until the end of your current billing period. If you pay monthly and cancel on the 15th of the month, you keep full access to VSCO Plus or Pro features through the end of that month. After that date, your access downgrades to free-tier tools only, and you lose access to presets, advanced editing, and other premium features.
No further charges will be applied to your payment method after the current billing period ends.
Your account and your content
Cancelling your subscription does not delete your VSCO account or the photos, edits, and content you've uploaded to your profile. Your account remains active indefinitely after cancellation, and you can log back in anytime to view or download your work - you simply won't be able to create new edits using premium presets or features without resubscribing.
If you want to fully remove your presence from VSCO, you must delete your account separately through account settings. Before you do that, export or download any projects, presets, or photos you want to keep, because account deletion is permanent and irreversible.
Can you get a refund after you cancel?
Refunds for VSCO subscriptions depend entirely on your payment platform and how long ago you charged. Here's your roadmap.
VSCO's refund policy and its limits
VSCO's terms state that the company does not issue refunds directly for membership charges. This is frustrating, but it's by design: VSCO does not hold your payment method - Apple, Google, or Stripe does. Therefore, VSCO has positioned itself outside the refund loop. You must request refunds from the platform that charged you, not from VSCO itself.
Refund options by platform
Google Play refunds: Google allows you to request a refund for subscription renewals within 48 hours of the charge. Open Google Play, go to Payments and subscriptions, find your VSCO charge, and select Request a refund. Google typically approves these requests if you act within the window. After 48 hours, refunds become much harder to obtain, though you can still escalate to Google support if you believe the charge was made in error.
Apple App Store refunds: Apple's refund system is less transparent than Google's, but you can request a refund for any App Store charge by visiting support.apple.com/billing/contact, selecting the VSCO charge, and explaining why you want a refund. Apple reviews each request individually. Common reasons that improve your chances: the app didn't work as described, you were charged by mistake, or you cancelled but were incorrectly renewed. Apple typically responds within a few days.
Web/Stripe refunds: If you subscribed directly via the VSCO website, contact your payment provider (credit card, debit card, or third-party payment service) and request a chargeback or refund for the VSCO charge. Provide your transaction ID, which appears in the confirmation email you received. If your payment provider refuses, escalate to your bank and initiate a dispute. Most banks process dispute resolution within 7-14 days.
Pro tip: Refund success improves dramatically if you act quickly. Don't wait weeks after cancelling; if you want your money back, initiate the refund request within days of the charge or cancellation.
Your consumer rights under new zealand law
New Zealand consumer law offers protections that VSCO's terms cannot override, and understanding these rights is your safety net if things go wrong.
The consumer guarantees act and distance selling regulations
Under the Consumer Guarantees Act 1993, every consumer service you purchase - including digital subscriptions - must be of acceptable quality, fit for purpose, and delivered as described. If VSCO promised features (like editing tools or presets) and those features don't work, or if the service was mis-described at the point of sale, you have grounds to demand a refund or compensation, regardless of VSCO's stated no-refund policy.
Additionally, the Distance Sales Regulations (part of the Fair Trading Act) give you the right to cancel any distance contract (including online subscriptions) within 14 calendar days of purchase, without penalty, if you change your mind. If you subscribed to VSCO and cancelled within 14 days of the purchase date, you are legally entitled to a full refund in New Zealand, even if VSCO's terms say otherwise.
Practical steps if VSCO doesn't refund you
If your payment platform refuses a refund and you believe you have grounds under New Zealand law, follow this escalation path:
- Contact VSCO directly with a formal request for a refund, citing the reason (defective service, misrepresentation, or 14-day cooling-off rights if applicable). Include your order confirmation, transaction ID, and the date of purchase.
- If VSCO refuses or doesn't respond within 5 working days, lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. You can file a complaint at www.consumerprotection.govt.nz or call 0800 943 600.
- You may also escalate to your bank or payment provider and formally request a chargeback, citing non-delivery of services or misrepresentation.
- If the value warrants it, consider raising the matter with a consumer law clinic or community legal service in your region for free advice.
At Stopee, we understand how frustrating subscription disputes can be, and we're committed to helping you understand your legal position and navigate these channels with confidence.
Common mistakes people make when cancelling VSCO
Many people think they've cancelled VSCO only to be surprised by another charge weeks later. Let's make sure you don't join that group.
Deleting the app instead of cancelling the subscription
The single most common mistake is removing VSCO from your phone and assuming the subscription is gone. It isn't. Your subscription lives in your Apple, Google, or Stripe account, not in the app itself. Deleting the app is like throwing away a credit card without cancelling the card; the charges keep coming. Always cancel through Settings (Apple/Android) or the billing portal (web) before touching the app.
Cancelling the app but forgetting to turn off auto-renewal
Some people open their subscription settings, see the option to turn off auto-renewal, and click that instead of choosing Cancel subscription. Turning off auto-renewal stops future charges, but if you've already been charged for the current period, you remain a paid member until that period ends. If you want immediate refund eligibility, choose Cancel subscription, not Turn Off Auto-Renewal.
Not saving your cancellation confirmation
After you cancel, your payment platform sends you a confirmation email. Many people delete this email or don't bother to read it. Save that email. If you're charged again or a refund dispute arises, that confirmation is your proof that you cancelled. Screenshot it or forward it to yourself for safekeeping.
Confusing account deletion with subscription cancellation
VSCO offers an option to delete your account within account settings. This is different from cancelling your subscription. Deleting your account removes your profile, uploads, and content permanently, but it does not cancel your active subscription. You must cancel the subscription first through your payment platform, then delete the account if you wish. Otherwise, you risk losing your content while still being charged.
Your cancellation checklist
Before you consider your VSCO cancellation complete, run through this final checklist to make sure you haven't missed anything.
| Task | Status | Notes |
|---|---|---|
| Identified your subscription platform | ☐ Done | Apple App Store, Google Play, or web/Stripe? |
| Cancelled through the correct platform | ☐ Done | Settings (Apple/Android) or Stripe billing portal (web) |
| Received cancellation confirmation email | ☐ Done | Save or screenshot for your records |
| Exported or backed up your content | ☐ Done | Photos, presets, edits, projects you want to keep |
| Confirmed no new charges after billing cycle ends | ☐ Done | Check your payment method after the current period expires |
| Initiated refund request if eligible | ☐ Done | Within 48 hours (Google), or via Apple/bank dispute (others) |
What to do after cancelling VSCO
Cancelling VSCO leaves a gap in your creative toolkit, and filling it thoughtfully makes your transition smooth.
Alternative photo editing apps and tools
If you're looking for similar editing capabilities after VSCO, consider Lightroom (available on iOS, Android, and desktop), Snapseed (free mobile app with powerful tools), Adobe Photoshop Express (free with optional premium), or Pixlr (free online editor). Each offers different strengths, and many offer free tiers so you can test before committing to another subscription.
Downloading your VSCO content before cancellation
While your subscription is still active, log into your VSCO account and download or screenshot any photos, edits, presets, or moodboards you've created. VSCO does not delete your account upon subscription cancellation, but if you later decide to delete the account, all content is lost permanently. Securing your work now prevents regret later.
Contacting VSCO or escalating an issue
If you need to reach VSCO for a problem that cancellation alone won't solve - such as a billing dispute, unauthorized charge, or a defective service claim - here's how to get in touch.
VSCO's mailing address for formal notices
VSCO does not provide a dedicated cancellation postal address for New Zealand customers. However, according to their Terms of Use, formal legal notices, complaints, and escalations should be directed to their Legal Department at:
VSCO Legal Department
601 Mission Street
San Francisco, CA 94105
United States of America
Alternatively, you may send correspondence to their headquarters address:
VSCO Headquarters
Oakland, CA
United States of America
Allow 10-15 working days for a response from a US-based address. If time is critical, contact the Commerce Commission in New Zealand first (www.consumerprotection.govt.nz or 0800 943 600), as they can lodge a formal complaint on your behalf with VSCO.
Why stopee can help you navigate this process
Subscription cancellations, especially when refunds or disputes are involved, can feel overwhelming. Stopee has helped thousands of consumers cancel digital subscriptions, understand their consumer rights, and pursue refunds successfully. Whether you're unsure about your next step after cancelling VSCO, confused about refund eligibility, or concerned that you've been incorrectly billed, Stopee's guides and resources are designed to empower you with clarity and confidence. Visit stopee.com to explore more cancellation guides, access consumer law templates, and connect with expert advice tailored to New Zealand consumers.
Final summary: you're in control
Cancelling VSCO is straightforward once you know that subscriptions live on your payment platform (Apple, Google, or Stripe), not within the app itself. Cancelling through the correct platform stops future charges, preserves your current access until the end of your billing period, and protects your account and content from deletion. Refunds are possible within specific timeframes on each platform, and New Zealand consumer law is in your corner if the service was defective or misrepresented. Stopee has walked thousands of New Zealand consumers through cancellations exactly like this one, and we're here to answer any questions you have at stopee.com. Take control of your subscriptions today.