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Cancel Zomato: The Right Way
How to cancel zomato in new zealand and protect your account
Understanding zomato's exit from new zealand
Zomato is a global food delivery and restaurant discovery platform that once operated across multiple countries, including New Zealand. The service allowed you to browse restaurant menus, read customer reviews, and order food for delivery directly to your door. However, in February 2023, Zomato quietly withdrew from the New Zealand market, leaving thousands of local users without access to the platform they had come to rely on.
What happened to zomato in new zealand
Zomato ceased operations in New Zealand in early 2023. The company did not announce the exit publicly, and many New Zealand users discovered the withdrawal only when they attempted to use the app or website. According to Newsroom, the exit was enacted quietly, with no formal communication to users about what would happen to their accounts, active subscriptions, or pending charges.
This sudden withdrawal left you without direct support from Zomato's local team. The New Zealand website and app no longer function for local ordering, and the company no longer maintains restaurant listings, menus, or delivery services in the country.
Why this matters for your cancellation
Because Zomato is no longer operating in New Zealand, you cannot cancel your account through traditional in-app or website methods. There is no active New Zealand support team to contact, and no local cancellation flow exists. This does not mean you are powerless, however. Stopee understands that even when a company exits a market, you still have rights and practical steps you can take to protect your account and stop future charges.
Your rights under new zealand consumer law
When a company withdraws from your country without notice or proper support, your consumer rights do not disappear. New Zealand law gives you strong protections.
Consumer guarantees act protection
Under the Consumer Guarantees Act 1993, you have the right to expect services to be performed with due care and skill, and within a reasonable timeframe. When Zomato exited New Zealand without notice, the company may have breached these obligations, particularly if you had an active subscription or prepaid credit in your account.
If Zomato charged you for a subscription after February 2023, or if you had remaining account credit that you cannot access, you have grounds to dispute those charges. The lack of local service means Zomato failed to deliver what you paid for.
Fair trading act remedies
The Fair Trading Act 1986 protects you against misleading or deceptive conduct. Zomato's silent exit without explanation or refund options could be considered a breach of fair trading principles. You have the right to request compensation for any losses or inconvenience caused by the company's failure to communicate the service withdrawal.
If you need to escalate a dispute, the Commerce Commission is New Zealand's consumer enforcement authority. Stopee recommends documenting all charges, dates, and communication attempts before escalating to the Commission.
How to cancel zomato if you have an active subscription
Because Zomato no longer operates in New Zealand, direct cancellation through the platform is impossible. However, you can cancel any recurring payments tied to your account through the payment platforms you used.
Cancelling through apple app store subscriptions
If Zomato charges were processed through your Apple ID, you can cancel the subscription directly in the App Store.
- Open the App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Zomato" in your active subscriptions list.
- Tap or click "Zomato" and select "Cancel Subscription."
- Confirm the cancellation when prompted.
Pro tip: Apple allows you to request a refund for the last subscription charge if the service is no longer available in your region. After cancelling, tap "Report a Problem" next to the Zomato charge and explain that the service has been withdrawn from New Zealand.
Cancelling through google play subscriptions
If your payments were processed through Google Play, follow these steps to cancel immediately.
- Open Google Play on your Android device or visit play.google.com in a browser.
- Tap or click your profile icon in the top right corner.
- Select "Manage subscriptions" or "Payments and subscriptions."
- Tap or click "Subscriptions."
- Find "Zomato" and tap or click it.
- Select "Cancel subscription" and confirm.
Warning: After cancelling on Google Play, check your Google Play billing email for a confirmation. If you were charged after Zomato exited, take a screenshot of the charge and file a dispute request through Google Play's help centre.
Disputing charges with your bank or credit card
If Zomato continued to charge your credit card or debit card after the New Zealand exit, you can dispute those transactions directly with your bank.
- Log into your bank's online banking platform or mobile app.
- Navigate to your transaction history or recent charges.
- Locate the Zomato charge you wish to dispute.
- Select "Dispute transaction" or "Report unauthorized charge."
- Provide your bank with details: the charge date, amount, and the reason (service no longer available in New Zealand).
- Your bank will open an investigation and may refund you within 10 to 15 business days while they investigate.
Pro tip: Banks take service withdrawal seriously. Stopee recommends gathering screenshots of the charge, the date you last accessed Zomato, and any evidence that the service was no longer available in New Zealand. This strengthens your dispute claim.
Stopping future charges and protecting your payment details
Even after cancelling, take additional steps to ensure Zomato cannot charge you again.
Remove stored payment methods
If you still have the Zomato app installed on your phone, remove your saved payment methods before deleting the app.
- Open the Zomato app if it still functions in New Zealand.
- Navigate to "Account" or "Settings."
- Select "Saved Payment Methods" or "Wallet."
- Delete any stored credit cards, debit cards, or digital wallet links.
- Confirm the deletion.
If the app no longer loads or functions, simply delete it from your device. This removes access to your stored payment information on the app itself.
Uninstall the zomato app
Delete the Zomato app from your phone to prevent accidental charges and free up device storage.
- Press and hold the Zomato app icon on your home screen or in your app drawer.
- Select "Uninstall" or "Remove App."
- Confirm the deletion.
Uninstalling also revokes any permissions the app had to access your contacts, location, or payment information.
Requesting refunds for charges after zomato's exit
If Zomato charged you for a subscription or service after it withdrew from New Zealand in February 2023, you are entitled to a refund.
Why you deserve a refund
Under the Consumer Guarantees Act, services must be provided with due care and skill. Once Zomato stopped operating in New Zealand, it could no longer fulfill its obligation to provide the service you paid for. Any charges after the exit are for a service that no longer exists.
How to request a refund
Because Zomato no longer operates in New Zealand, you must request refunds through the payment platform or your bank.
- Through Apple App Store: Open the App Store, tap your profile, select "Subscriptions," find Zomato, and tap "Report a Problem." Explain that the service is no longer available in your region and request a refund.
- Through Google Play: Open Google Play, tap your profile, select "Manage subscriptions," tap Zomato, and tap "Report an issue." Provide details of the charge and request a refund for a service no longer available.
- Through your bank: Log into your online banking, find the Zomato charge, and file a dispute. State that the service was withdrawn from New Zealand and you are claiming a refund under consumer protection law.
- Formal written claim: If the above steps do not result in a refund within 30 days, send a formal letter to the registered address of Zomato NZ Media Private Limited (see Address section below) requesting a refund for charges made after February 2023.
Pro tip: Stopee recommends keeping detailed records of all charges, including screenshots of your bank statement, Apple App Store receipts, and Google Play billing history. These documents are essential evidence if you need to escalate a refund claim to the Commerce Commission.
Common mistakes to avoid when cancelling
It is easy to feel frustrated when a company exits your country without notice. Many people make mistakes that delay refunds or leave their accounts vulnerable. Here is how to protect yourself.
Do not delay cancelling your subscriptions
Even though Zomato no longer operates in New Zealand, the company may continue to bill your payment method. The longer you wait to cancel, the more charges you may accumulate. Cancel immediately through Apple, Google Play, or your bank, and save all evidence of the cancellation.
Do not assume charges will stop automatically
Some users believed that Zomato's exit would automatically cancel all subscriptions. It did not. Zomato's billing systems may remain active even though the service is not. You must actively cancel to stop future charges.
Do not delete the app without saving evidence
If you have not already done so, take screenshots of your Zomato account (if accessible), your billing history, and any charges dated after February 2023. Delete these screenshots to your device or cloud storage before uninstalling the app. You will need this evidence to support refund requests or disputes.
Do not ignore charges from zomato
If you notice a Zomato charge on your bank statement after cancellation, do not ignore it. Report it immediately to your bank as an unauthorized charge. The sooner you dispute it, the faster your bank can investigate and refund you.
What to expect after you cancel
Once you cancel Zomato, the process unfolds in stages. Here is what you can expect.
Immediate effects of cancellation
When you cancel your Zomato subscription through Apple, Google Play, or your bank, the cancellation takes effect immediately. You will no longer be able to use any premium features (if applicable), and no new charges will be processed after the cancellation date.
If you cancelled through your bank or card issuer, the refund process begins within one to two business days. You will receive a refund confirmation via email, and the credit will appear in your account within 5 to 15 business days.
Your account data and access
Because Zomato has exited New Zealand, your account data may not be retrievable. Any orders, reviews, or saved restaurants you had on your account are no longer accessible through the New Zealand service. If you need historical records of your account, contact Zomato's global support through their website (if still available for non-NZ markets), though they are unlikely to provide assistance for the New Zealand operation.
Stopee recommends that you do not worry about account recovery. Focus instead on ensuring your payment methods are removed and no further charges are processed.
Timeline for refunds and charge reversals
Refund timelines vary depending on where you cancel:
- Apple App Store refunds: 5 to 30 business days after approval.
- Google Play refunds: 1 to 5 business days after approval.
- Bank disputes: 10 to 15 business days for initial investigation; full refund within 30 days.
Check your email for refund confirmations and track your bank account to ensure the credit appears.
Pricing and subscription details (now inactive)
Zomato no longer offers subscription plans or pricing in New Zealand. The following table shows the types of features Zomato previously offered before its exit.
| Plan type | Cost (historical) | Billing frequency | Status |
|---|---|---|---|
| Standard delivery | Free to order | Per order | No longer available |
| Premium/Pro subscription | Varied by market | Monthly | No longer available |
| Credit-based wallet | Variable top-up | One-time purchase | No longer available |
Because Zomato has exited New Zealand, you cannot purchase any subscription plans. If you held credit in your Zomato account before the exit, that credit is likely nonrefundable under the company's terms. However, if you were charged a subscription fee after February 2023, you should request a refund based on the service no longer being available.
How to escalate if zomato refuses to refund
If you have cancelled your subscription but Zomato (or the payment platform) refuses to issue a refund, you have escalation options under New Zealand law.
Escalating with apple or google
If Apple or Google denies your refund request, respond with details about the service withdrawal. Explain that Zomato is no longer available in New Zealand and that you are entitled to a refund under the Consumer Guarantees Act. Apple and Google take regional service issues seriously and often reverse their decision upon clarification.
Escalating with your bank
If your bank's chargeback process is slow or unsuccessful, request a formal dispute investigation. Provide your bank with a copy of your Zomato account records (if available), screenshots of the charges, and a written explanation that the service was withdrawn from New Zealand on 1 February 2023.
Escalating to the commerce commission
If Zomato or your payment processor refuses to refund you after 30 days, you can file a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commission investigates breaches of the Fair Trading Act and can order refunds on your behalf.
Visit comcom.govt.nz to file a complaint. Stopee strongly recommends this step if you have evidence of charges after February 2023 and the company has ignored your refund requests.
Checklist for cancelling zomato in new zealand
Use this checklist to ensure you have completed all necessary steps to cancel your account and protect your finances.
| Action | Status | Date completed |
|---|---|---|
| Cancel Apple App Store subscription (if applicable) | ☐ Done | |
| Cancel Google Play subscription (if applicable) | ☐ Done | |
| Dispute any charges with your bank or card issuer | ☐ Done | |
| Save screenshots of all charges and cancellation confirmations | ☐ Done | |
| Remove saved payment methods from the Zomato app (if accessible) | ☐ Done | |
| Uninstall the Zomato app from your device | ☐ Done |
Contacting zomato for refund or cancellation support
Because Zomato no longer operates in New Zealand, there is no active local support team. However, if you need to send formal correspondence regarding a refund claim, use the registered company address below.
Registered address for zomato NZ media private limited
For formal legal claims, refund requests, or written notices, send correspondence to:
Zomato NZ Media Private Limited
(Address to be verified with New Zealand Companies Office)
New Zealand
Warning: Because Zomato has exited the New Zealand market, mail sent to this address may not receive a timely response. Prioritize disputes through Apple, Google Play, and your bank instead. These channels have faster resolution timelines and are backed by consumer protection frameworks.
Alternative contact methods
If you wish to attempt direct contact with Zomato, visit their global website (zomato.com) to access their international support form. However, Stopee cannot guarantee a response regarding the New Zealand operation, as the company has officially withdrawn from this market.
Final steps and protecting your future
Cancelling Zomato is only the first step. Protect yourself from future surprises by reviewing your subscriptions regularly.
Every three months, check your active subscriptions on Apple App Store, Google Play, and your bank statements. Look for charges from services you no longer use. Stopee has helped thousands of consumers cancel forgotten subscriptions and recover refunds for services they had abandoned. By reviewing your accounts regularly, you can catch unauthorized charges before they add up.
Document all cancellation confirmations and keep them in a folder for at least two years. If a dispute arises later, you will have proof that you cancelled when you intended to.
If Zomato continues to charge you after you have cancelled and disputed the charges, do not hesitate to escalate to the Commerce Commission. You have the right to expect transparent service and fair refund practices. Stopee empowers you to stand up for your consumer rights and recover money that is rightfully yours.