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Cancel Astrill: The Right Way
How to cancel astrill in new zealand and protect your rights
What is astrill and why new zealand users choose it
Astrill is a commercial VPN service that routes your internet traffic through remote servers in other countries. New Zealand users commonly choose Astrill to access services available in other regions, bypass content restrictions, and add a layer of privacy to their online activity. The service offers features like dedicated IP addresses and priority "VIP" servers for faster speeds.
If you've signed up for Astrill but no longer need it, or if the service hasn't met your expectations, cancelling is straightforward once you know where you purchased it. At Stopee, we guide thousands of New Zealand consumers through subscription cancellations every month, and Astrill is one of the services we help people exit cleanly and confidently.
How astrill works in new zealand
Astrill operates globally and accepts payment from New Zealand customers via multiple channels: their website (astrill.com), the Apple App Store, Google Play, and payment platforms like PayPal. Your subscription type and payment method determine exactly how you cancel, which is why Stopee has created this detailed guide specific to New Zealand consumers.
Why you might want to cancel
Common reasons New Zealand users cancel Astrill include: service no longer fitting their needs, cost concerns, switching to a different VPN provider, or discovering the service doesn't work as expected for their use case. Whatever your reason, you have rights as a New Zealand consumer, and Stopee is here to help you understand them.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 protects you even when a company claims "all sales are final." This is crucial information many Astrill users don't know.
What the consumer guarantees act means for your astrill subscription
Under the Consumer Guarantees Act, goods and services must be of acceptable quality, fit for purpose, and as described. If Astrill fails to deliver what was promised, or if the service is significantly faulty, you have the right to request a refund, replacement, or repair, regardless of what Astrill's terms state.
For example, if Astrill advertises "unlimited bandwidth" but you consistently experience throttling, or if the VPN drops connection constantly, these breaches may entitle you to a refund. Stopee recommends documenting evidence of any service failures before contacting Astrill with a refund request.
When astrill's "no refund" policy does not apply
Astrill's website states that "all sales are final" and refunds are not available once purchase is made. However, this blanket policy conflicts with the Consumer Guarantees Act. Your statutory rights cannot be overridden by Astrill's terms. Additionally, if you paid via Apple App Store or Google Play, Apple and Google operate their own refund policies-often more consumer-friendly than Astrill's.
Cancellation methods: where you purchased matters
Your cancellation path depends entirely on which platform processed your payment. Stopee recommends identifying your payment method first, then following the exact steps for that platform.
Cancelling if you subscribed through apple app store
If you download Astrill via the Apple App Store on your iPhone or iPad, you manage your subscription through your Apple ID, not Astrill directly.
- Open the Settings app on your Apple device
- Tap your name at the top of the Settings menu
- Select "Subscriptions"
- Find and tap "Astrill VPN" in the list
- Tap "Cancel Subscription" and confirm your cancellation
- You will receive an email confirmation from Apple
Pro tip: Apple allows you to request a refund for the current billing period within 14 days of your purchase. If you cancel immediately after subscribing and believe you didn't use the service, contact Apple Support directly at support.apple.com to request a refund.
Cancelling if you subscribed through google play
Google Play manages subscriptions purchased on Android devices. Astrill does not control this cancellation process.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and select "Astrill VPN"
- Tap "Cancel subscription" and follow the prompts to confirm
Warning: Google Play's refund window is typically 48 hours from purchase for full refunds. If you cancel after this window, you will lose the full amount paid, though your access will terminate at the end of your current billing cycle.
Cancelling if you subscribed directly on astrill.com
If you purchased your subscription directly from Astrill's website, you manage cancellation through your member account.
- Visit astrill.com and log in with your account credentials
- Navigate to your account dashboard or "Member Zone"
- Look for a "Billing," "Subscription," or "Payment" section
- Locate the option to "Cancel Subscription" or "Disable Auto-Renewal"
- Confirm your cancellation request
- Check your email for a confirmation from Astrill (check spam folder)
Warning: Some users report that Astrill's website does not display a clear "cancel subscription" button. If you cannot find the cancellation option, contact Astrill support at support@astrill.com immediately. Save all correspondence as evidence.
Cancelling PayPal recurring payments to astrill
If you set up a recurring PayPal payment to Astrill, you can stop future charges through PayPal without contacting Astrill directly.
- Log into your PayPal account at paypal.com
- Click "Settings" (gear icon) in the top right
- Select "Payments"
- Click "Manage automatic payments" or "Subscriptions"
- Find the Astrill VPN subscription in the list
- Click "Cancel" next to Astrill's entry
- Confirm the cancellation
Pro tip: Cancelling through PayPal stops future charges immediately, but you should also log into your Astrill account and disable auto-renewal there to ensure no retry attempts occur.
What happens after you cancel astrill
Once you've successfully cancelled, understanding what comes next prevents confusion and ensures you're not charged again.
Your service access after cancellation
After you cancel, Astrill continues to provide service until the end of your current billing period. If you paid for a month and cancel on day 5, you retain full access until day 35 (the end of your month). This grace period gives you time to set up an alternative VPN or make other arrangements.
Your auto-renewal setting will be disabled, preventing future charges. However, Stopee recommends verifying this in your account settings 2-3 days after cancellation to confirm the change took effect.
Account data and logs after cancellation
Cancelling your Astrill subscription does not automatically delete your account or usage data. Astrill retains your account credentials, payment history, and potentially your connection logs. If you want your account completely removed or your data deleted, you must contact Astrill support separately and request account closure and data deletion under privacy regulations.
Send this request to support@astrill.com with the subject line "Account Deletion Request" and include your account email address. Request confirmation of deletion in writing.
Astrill's refund policy and your options
Astrill claims no refunds are possible after purchase, but New Zealand law and app store policies create exceptions that work in your favour.
Astrill's stated no-refund policy
Astrill's official terms state that all purchases are final. However, this statement is not legally binding in New Zealand. The Consumer Guarantees Act supersedes any company terms, meaning you retain statutory rights to refunds if the service fails to meet acceptable quality standards or doesn't perform as advertised.
Practical refund options available to you
If you believe you deserve a refund, Stopee recommends trying these approaches in order:
- Contact Astrill support first: Email support@astrill.com and explain why you believe you're entitled to a refund. Reference specific service failures (e.g., "The VPN disconnects every 10 minutes" or "The advertised speeds are not achievable"). Keep all correspondence.
- Apple App Store refunds: If you purchased via Apple App Store and request a refund within 14 days of purchase, Apple often grants refunds without requiring Astrill's approval. Go to appleid.apple.com, view your purchase history, and select "Report a Problem" next to Astrill.
- Google Play refunds: Google Play refunds within 48 hours automatically. If past that window, contact Google Play Support and explain service defects.
- Consumer Guarantees Act claim: If Astrill and the app stores refuse, you can escalate to the Commerce Commission with evidence that the service is not of acceptable quality. Include screenshots of errors, speed tests showing poor performance, and your cancellation request correspondence.
Pro tip: Before initiating any refund claim, use Astrill for 5-7 days and document actual performance. Take screenshots of connection failures, speed test results, and any error messages. This evidence strengthens your refund case significantly.
Pricing and payment details for new zealand customers
Understanding Astrill's pricing structure helps you assess whether a refund claim is realistic given the service cost.
| Subscription plan | Billing cycle | Approximate NZD cost | Auto-renewal? |
|---|---|---|---|
| Monthly | Every 30 days | $15-$18 NZD | Yes (default) |
| Annual | Every 365 days | $90-$110 NZD | Yes (default) |
| Three-year | Every 1,095 days | $180-$220 NZD | Yes (default) |
| Free trial | 7 days | Free | Converts to paid |
Important: If you purchased a three-year plan and cancel within 30 days due to service defects, your refund case is strongest. A $220 investment that doesn't deliver value is precisely what the Consumer Guarantees Act protects against.
Common mistakes when cancelling astrill
Cancelling a VPN subscription can feel uncertain-you worry about being charged again or losing access at the wrong moment. Here are the pitfalls Stopee has seen New Zealand customers stumble into, and how to avoid them.
Mistake 1: only cancelling in one place
If you subscribed through Apple App Store but also have an Astrill account on astrill.com, you must cancel in the App Store. Logging into your Astrill account and cancelling there will not stop the App Store charge. Conversely, cancelling on App Store without disabling auto-renewal on astrill.com could leave you vulnerable if you later reinstall the app.
Action: Cancel in the platform where you bought the subscription first. Then log into astrill.com and verify auto-renewal is off.
Mistake 2: not saving your cancellation confirmation
Email confirmations are your proof of cancellation. If Astrill charges you again and claims you never cancelled, a saved confirmation email forces them to investigate. Many users receive the confirmation email but delete it or forget where they saved it.
Action: Forward your cancellation confirmation to a separate email folder titled "Subscriptions - Cancelled" or screenshot it. Save this for at least 12 months.
Mistake 3: assuming your service ends immediately
Some users cancel and expect access to stop instantly. In reality, you have access until the end of your paid period. If you cancel mid-month, you're still paying for the full month. This isn't a mistake per se, but failing to understand it causes frustration.
Action: Cancel as soon as you decide you don't need Astrill-this maximises your access value for the money already spent.
Mistake 4: not checking for retry charges
Even after cancellation, some payment processors allow merchants to retry failed charges within 30 days. If your payment method is still on file and a retry attempt occurs, you might be charged again.
Action: Check your bank statement or payment app 5-7 days after cancellation. If you see an unexpected charge from Astrill, contact your bank or PayPal immediately and dispute it as "unauthorised"-you have evidence of cancellation.
After you cancel: your checklist for the next 14 days
Stopee recommends following this timeline to ensure your cancellation is permanent and you're not charged unexpectedly.
- Day 1: Complete your cancellation through your payment platform (App Store, Google Play, astrill.com, or PayPal)
- Day 1: Save your cancellation confirmation email
- Day 2-3: Log back into your Astrill account and verify auto-renewal is disabled
- Day 5-7: Check your bank statement or payment app for any unexpected charges
- Day 14: Final check-verify no new charges have appeared
If any charge appears after day 1, contact Stopee or your payment provider immediately with your cancellation proof.
Contacting astrill and escalation options
If Astrill refuses to honour your cancellation or ignores refund requests, you have escalation paths available in New Zealand.
Primary contact method
Astrill operates without a physical New Zealand office. The company is registered in the Seychelles, and all communications flow through their online support system. Contact Astrill support at support@astrill.com and clearly state your issue: subscription cancellation, refund claim, or account deletion.
In your email, include your account email address, the date you purchased, the payment method used, and (if applicable) evidence of service defects. Expect a response within 3-5 business days.
If astrill does not respond
If Astrill ignores your support requests or refuses to cancel or refund, escalate to the Commerce Commission. New Zealand's Commerce Commission investigates consumer complaints against overseas companies operating in New Zealand. You can file a complaint at comcom.govt.nz or call 0800 943 600.
Provide the Commission with copies of all correspondence with Astrill, your cancellation evidence, and details of any disputed charges. Stopee has seen the Commerce Commission successfully pressure overseas VPN providers into honouring cancellations and refunds.
Your bank's dispute process
If Astrill charges you after cancellation and does not respond to refund requests, contact your bank or payment provider and dispute the charge as "cancelled subscription - unauthorised charge." Provide your cancellation confirmation as evidence. Most banks reverse such charges within 10 business days.
Should you keep or cancel astrill? a quick decision guide
If you're still uncertain whether to cancel, Stopee's decision matrix below may help clarify your choice.
| Situation | Action |
|---|---|
| You used the free trial and decided VPN is not for you | Cancel immediately - no benefit to waiting |
| Service is slow or disconnects frequently | Document issues for 5 days, then cancel + request refund |
| You found a cheaper or faster VPN alternative | Cancel and switch - your remaining balance does not carry over |
| You're unsure but signed up on impulse | Test for 7 days, then decide - you can still request a refund if disappointed |
| You need it temporarily (e.g., travelling, project deadline) | Keep it through the project end, then cancel |
| You're happy with the service and use it daily | Keep it - cancellation only makes sense if needs change |
Why stopee exists for consumers like you
Every day, thousands of New Zealand consumers face unclear cancellation processes, hidden auto-renewal charges, and companies that ignore refund requests. Stopee was created to cut through this confusion with clear, step-by-step guidance and a commitment to your consumer rights under New Zealand law.
Whether your issue is Astrill or any other subscription service, Stopee provides the same empathetic, practical support. We've helped thousands of New Zealand customers cancel subscriptions, recover unwarranted charges, and understand their rights. Our mission is simple: make cancellation transparent and fair.
If you're cancelling Astrill today, follow the steps in this guide for your specific payment platform. If you encounter resistance from Astrill, contact the Commerce Commission or Stopee's support team-you don't have to navigate this alone. Stopee stands with you.
Your final steps
Visit Stopee (stopee.com) today to explore guides for hundreds of other subscription services, access templates for refund demand letters, and connect with consumer advocates in New Zealand. Stopee has helped thousands cancel smoothly; you're next.