Manage Basenji Apps

How to cancel basenji apps and protect your subscription rights in new zealand

What is basenji apps and why you might want to cancel

Basenji Apps is a mobile app developer based in Cyprus that offers subscription-based mental health and quiz-style applications. You can access these apps through the Apple App Store, Google Play, or directly via Basenji's website. Understanding how your subscription works across these platforms is the first step toward taking control of your billing.

Whether you've decided the service no longer suits your needs, found a better alternative, or simply want to pause your subscription, cancelling Basenji Apps requires you to act on the correct platform. Many users mistakenly believe that deleting the app or their account will stop charges - it won't. At Stopee, we help thousands of New Zealand consumers navigate exactly this kind of subscription trap every month.

How basenji apps subscriptions work

Your subscription is managed by whichever platform you used to purchase it: Apple, Google, or Basenji's website. This is crucial because each platform has its own cancellation process, billing rules, and refund policies. Apple and Google handle all billing and refunds for their respective app store purchases, not Basenji Apps directly. If you subscribed via Basenji's website, the company manages your account itself.

The subscription continues to auto-renew at your next billing date unless you explicitly turn off auto-renew. Simply opening the app, logging out, or even deleting it from your device will not cancel your subscription or stop charges.

Why you should act now

If you've decided to cancel, doing so before your next renewal date is essential. Your current billing cycle will continue until the end of the paid period, but turning off auto-renew stops future charges. The sooner you complete the cancellation steps, the sooner you protect yourself from unwanted fees. Stopee's guides are designed to help you cancel quickly and avoid common mistakes.

Your consumer rights in new zealand

As a New Zealand consumer, you have legal protections that apply to digital subscriptions purchased from companies like Basenji Apps.

The consumer guarantees act and subscription cancellations

New Zealand's Consumer Guarantees Act (CGA) gives you rights to fair trading, accurate information, and protection against misleading conduct. If Basenji Apps has misrepresented its service, failed to provide it to you, or charged you without clear consent, you can raise a dispute with the company or escalate to the Commerce Commission.

For subscriptions purchased via your device (Apple or Google), you also benefit from Apple's and Google's own consumer protections, which sit alongside the CGA. If a refund is denied incorrectly, you can escalate to those platforms' dispute teams.

Your cancellation and withdrawal rights

If you purchased your Basenji subscription directly from the Basenji website, check whether the company's terms offer a withdrawal period. If not explicitly stated, standard commercial practice means website purchases are generally non-refundable unless the service failed or was misrepresented. However, the CGA always protects you: if the service wasn't provided as promised, you have grounds to request a refund or credit.

For App Store and Google Play purchases, each platform offers its own refund window (typically 14-15 days for app subscriptions in certain regions). Check your platform's refund policy after you cancel.

How to cancel basenji apps on each platform

Cancellation steps differ depending on where you subscribed. Follow the method that matches your purchase platform.

Cancel via apple app store

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you must cancel directly in your Apple ID settings. Deleting the Basenji Apps app or your Basenji account will not stop charges.

1. Open the Settings app on your iPhone or iPad, or go to Apple's account management website on any device.
   • On device: Settings > [Your Name] > Subscriptions
   • On web: Sign in at appleid.apple.com > Subscriptions
2. Look for Basenji Apps in your active subscriptions list and tap or click on it.
3. Select "Cancel subscription" or "Turn off auto-renew".
4. Confirm your cancellation. Apple will show your access end date - you keep access until that date.
5. Pro tip: Save a screenshot of your cancellation confirmation. Apple's records are your proof if a charge appears later.

Warning: Deleting the app, logging out of your Basenji account, or removing your payment method from Apple will not cancel the subscription. You must complete the steps above.

Cancel via google play store

If you subscribed through Google Play on an Android device, cancel directly in the Play Store app. Like Apple, simply removing the app has no effect on your subscription.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Find Basenji Apps in your active subscriptions.
5. Tap on the subscription and select "Cancel subscription".
6. Choose your cancellation reason (optional) and confirm.
7. Pro tip: Google will email you a cancellation confirmation. Keep this email as proof of your cancellation date.

Warning: Deleting the Google Play app or your Google account will not cancel your Basenji subscription. You must cancel directly in the Play Store's subscriptions menu.

Cancel via basenji's website

If you purchased your Basenji subscription directly from their website (not via Apple or Google), you'll need to contact their support team to cancel.

1. Locate your original purchase confirmation email or invoice.
2. Note your order ID, email address, and the subscription period (weekly, monthly, or annual).
3. Email Basenji's support team at support@bsnj.co with the subject line "Subscription Cancellation Request".
4. In your message, include:
   • Your full name and email address associated with the account
   • Your order ID or purchase date
   • A clear statement that you want to cancel your subscription effective immediately
5. Send the email and wait for a confirmation reply. Basenji typically responds within 2-3 business days.
6. Pro tip: Use your email client's "read receipt" feature or follow up after 5 business days if you don't hear back. Document everything.

Warning: Emailing the wrong address or leaving out your order details may delay your cancellation. Use support@bsnj.co and include all identifying information in your first message.

What happens after you cancel

Cancelling Basenji Apps is immediate, but understanding what changes and what remains is important.

Your access to the app and content

After you cancel, you retain access to all paid content until your current billing period ends. If you subscribed to an annual plan and cancel mid-year, you keep the service until that annual date arrives. Your subscription doesn't disappear overnight; the auto-renewal simply stops.

Once your paid period expires, you lose access to premium features. You may still be able to use any free tier the app offers, but premium content will be locked.

Billing and future charges

Turning off auto-renew prevents any charge at your next renewal date. This is final: if your annual plan was set to renew on 15 March 2025, and you cancel on 1 March 2025, no charge will appear on 15 March. Your cancellation takes effect immediately in the billing system.

For Apple and Google purchases, billing records remain on those platforms, not Basenji's. Your bank or credit card will show the charge came from Apple or Google, not Basenji directly. If a charge appears after your cancellation date, escalate to Apple or Google's support team first.

Your basenji account and data

Cancelling your subscription does not delete your Basenji account or any data stored in it. Your personal information, quiz results, notes, or other content remain in your account. If you want to delete your account entirely, contact Basenji at support@bsnj.co and request a full account deletion. Basenji will typically process account deletion within 7 business days and confirm deletion in writing.

Keep in mind that account deletion is permanent and cannot be reversed.

Will you receive a refund?

Refund eligibility depends on where you purchased your subscription and whether specific conditions are met.

Refunds for app store purchases

Apple manages all refunds for App Store subscriptions. You cannot request a refund from Basenji Apps; you must contact Apple directly. Apple typically allows refund requests within 15 days of the charge date, though this can vary.

1. Open the Settings app, go to [Your Name] > Media & Purchases > Purchase History.
2. Find the Basenji Apps charge you want refunded.
3. Select "Report a Problem" next to the transaction.
4. Choose your reason (e.g., "I was charged without authorization" or "The app doesn't work as described").
5. Apple will review your claim and typically respond within 5-7 business days.

Pro tip: Be specific in your refund reason. "Charged by mistake" is weaker than "I cancelled auto-renew but was still charged" or "The app description was inaccurate".

Refunds for google play purchases

Like Apple, Google Play handles all refunds for subscriptions purchased through their store. Basenji Apps cannot issue refunds for these transactions.

1. Open Google Play Store and tap your profile icon.
2. Go to "Manage subscriptions" > find Basenji Apps > tap it.
3. Look for a "Refund" or "Report a problem" option.
4. Select your refund reason and submit your request.
5. Google reviews the claim and typically responds within 5-10 business days.

Google's refund window is typically 48 hours from the charge date for subscriptions, but you can request a refund up to 15 days after the transaction if you have a valid reason (e.g., the service was misrepresented or failed to deliver).

Refunds for website purchases

Basenji's terms generally state that website purchases are non-refundable and non-exchangeable. However, this does not override consumer protections under New Zealand law. If the service was not delivered, was misrepresented, or breached the Consumer Guarantees Act, you have grounds to request a refund or credit.

To request a refund for a website purchase:

1. Email support@bsnj.co with your order ID and a clear explanation of why you believe a refund is due (e.g., the service didn't work, wasn't as described, or you were charged without proper consent).
2. Reference the Consumer Guarantees Act if applicable and cite the specific way the service failed or was misrepresented.
3. Allow 7-10 business days for a response.
4. If Basenji refuses, you can escalate to the Commerce Commission or your bank's dispute team.

At Stopee, we advise all New Zealand consumers to know their legal standing. The company cannot hide behind a "non-refundable" policy if the service genuinely failed or was misrepresented.

Basenji apps pricing and plan options

Understanding Basenji's pricing structure helps you decide whether to keep or cancel your subscription.

Important note: Prices shown are in USD. When you purchase via Apple or Google, your card is charged in NZD based on the current exchange rate. The exact NZD amount depends on the day of purchase and your bank's conversion rates. Check your bank statement to see the actual NZD charge.

Common mistakes that delay or prevent cancellation

We understand cancellation can feel frustrating, especially when charges keep appearing. Here are the mistakes we see most often.

Deleting the app instead of cancelling the subscription

The number one mistake: users delete Basenji Apps from their phone and assume they've cancelled. The app and the subscription are separate. Deleting the app is like closing a restaurant's door but forgetting to stop the rental payments. Your subscription continues, and charges keep arriving until you cancel directly on your platform.

Always cancel through Apple Settings, Google Play, or Basenji's support email. Deleting the app adds nothing to that process.

Assuming your account deletion cancels the subscription

If you delete your Basenji account (the login credentials), your subscription does not automatically cancel. The subscription is tied to your payment method and the platform you used, not your account login. You must cancel the subscription first, then delete your account if you wish.

Use Stopee's guides to verify which step comes first: always cancel the subscription before requesting account deletion.

Not saving cancellation confirmation

If a charge appears after you cancel, proof of cancellation is your lifeline. A screenshot of Apple's "Subscription cancelled" message or Google's confirmation email is your evidence that you acted in time. Without it, disputing the charge becomes harder.

Take a screenshot immediately after cancelling, or save the confirmation email. Keep these for at least 90 days.

Using the wrong contact email for website cancellations

Basenji's support email is support@bsnj.co. If you email the wrong address or try to message them through social media, your cancellation request may never reach the right team. Always use the official support email and include your order ID.

Cancelling too close to your renewal date

If your renewal is tomorrow and you cancel today, the timing is tight. Platform cancellations are usually instant, but if there's any processing delay, you might be charged anyway. To be safe, cancel at least 2-3 days before your renewal date.

Your cancellation checklist

Use this checklist to confirm you've completed all necessary steps.

• Identify which platform you subscribed through (Apple, Google, or Basenji website)
• Log in to that platform's account or app
• Navigate to your subscriptions or account settings
• Find Basenji Apps and select "Cancel" or "Turn off auto-renew"
• Confirm the cancellation and take a screenshot or save the confirmation email
• Check your cancellation confirmation for the access end date
• Verify that no charge appears on your next expected renewal date
• If a charge does appear, immediately request a refund through Apple, Google, or Basenji
• If you want to delete your Basenji account, email support@bsnj.co with a separate account deletion request

Summary: take control of your subscription now

Cancelling Basenji Apps is straightforward when you follow the correct platform-specific steps. The key is acting before your next renewal date and confirming your cancellation in writing. Your New Zealand consumer rights protect you if anything goes wrong, and you have clear escalation paths if Basenji or the platforms refuse a legitimate refund.

Don't delay: if you've decided to cancel, complete the steps in this guide today. Stopee has helped thousands of consumers across New Zealand cancel unwanted subscriptions, recover refunds, and take back control of their billing. Whether you're cancelling through Apple, Google, or directly with Basenji, you now have the knowledge and authority to act confidently.

Need clarification on any step? Stopee's consumer guides cover the full cancellation journey so you never feel stuck. Your peace of mind is just one cancellation away.

Contact details for basenji apps

If you need to reach Basenji Apps directly, here are your options:

Email support: support@bsnj.co

Company location: Basenji Apps is based in Cyprus, though it serves customers globally including New Zealand.

For refund escalations: If Basenji refuses a valid refund request, you can escalate your complaint to the Commerce Commission of New Zealand or your bank's dispute team. Document all communications with Basenji (email confirmations, screenshots) before escalating.

For data or account deletion: Email support@bsnj.co with "Account Deletion Request" in the subject line. Include your full name, email address, and order ID. Basenji typically processes requests within 7 business days.

Stopee empowers you with knowledge and clarity at every step. Whether you're cancelling today or just exploring your options, you're in control.