Manage Beyond The Whiteboard (Btwb)

How to cancel beyond the whiteboard (BTWB) in new zealand: your complete guide

What is beyond the whiteboard (BTWB)

Beyond The Whiteboard (BTWB) is a fitness tracking platform designed to help you log workouts, analyse performance data, and monitor your progress over time. It's built for individuals who want detailed insights into their training habits and accountability for their fitness goals.

Core features and how they work

BTWB lets you track workouts across iOS, Android, and web platforms. The app provides workout logging, performance graphs, progress metrics, and analysis tools to help you understand your fitness journey. You can sync data across devices and build a complete history of your training.

The service is operated by BTWB, LLC, a California-based company. Your account data is stored within the BTWB ecosystem, and you access everything through the app or web dashboard.

Pricing and subscription plans

BTWB offers subscription plans billed monthly or annually. The service typically includes a free trial period (usually 30 days), which gives you time to explore features before committing to paid access.

Prices shown above are in USD. When you purchase through Apple App Store or Google Play, your region's currency (NZD) will apply at the time of charge. Stopee recommends checking your App Store or Play Store settings to see the exact NZD price before confirming any purchase.

Should you cancel beyond the whiteboard (BTWB)

Before you cancel, consider whether BTWB still fits your fitness goals and budget. Here are the key reasons people decide to leave.

Reasons to cancel

• You've reached your fitness goals and no longer need progress tracking.
• The subscription cost doesn't justify the features you're using.
• You've found a competing app that better suits your training style.
• You've switched to in-person coaching that provides tracking support.
• Financial hardship means cutting non-essential subscriptions.
• The app lacks features you need (e.g. social functionality, community support).

Reasons to keep your subscription

• You actively use workout logging and analysis features multiple times per week.
• The historical data and progress graphs motivate your training consistency.
• The monthly cost is small relative to your overall fitness budget.
• You're part of a gym or CrossFit box that uses BTWB for group tracking.

At Stopee, we've helped thousands of consumers cancel unnecessary subscriptions while keeping the services that genuinely add value to their lives. If you've decided BTWB isn't right for you anymore, the process is straightforward when you know the exact steps.

How to cancel beyond the whiteboard (BTWB)

Your cancellation method depends on where you subscribed: Apple App Store (iOS), Google Play (Android), or directly through BTWB's web dashboard. Each platform handles cancellation differently, so follow the steps that match your purchase method.

Cancel via apple app store (iOS)

If you subscribed to BTWB through your iPhone or iPad, you'll cancel through Apple's subscription settings, not through the BTWB app itself.

1. On your Apple device, open the Settings app.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID at the top of Settings.
   • This opens your Apple ID profile menu.
3. Select Subscriptions.
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
4. Find Beyond The Whiteboard in the list and tap it.
   • If you don't see it, scroll down - it may not be immediately visible.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. You may also see retention offers.
6. Confirm the cancellation.
   • Your subscription will stop renewing at the next billing date.

Pro tip: You can still use BTWB until the end of your current billing period, even after cancelling. Your access doesn't cut off immediately.

Cancel via google play (Android)

Android users who subscribed through Google Play need to cancel from the Play Store app, not from BTWB itself.

1. Open the Google Play Store app on your Android device.
   • The Play Store icon is usually on your home screen or in the app drawer.
2. Tap your profile icon in the top right corner.
   • It looks like a circle with a person silhouette or your profile picture.
3. Select Payments and subscriptions.
   • This menu shows all your active Google Play subscriptions.
4. Tap Subscriptions.
   • You'll see a complete list of subscriptions you're currently paying for.
5. Find Beyond The Whiteboard and tap it.
   • If BTWB isn't visible, use the search function to locate it quickly.
6. Tap Cancel subscription.
   • Google will confirm your cancellation request and explain your remaining access.

Warning: Google may ask for your reason before processing the cancellation. This is optional - you don't need to provide feedback to complete the cancellation.

Cancel via BTWB web dashboard (direct account deletion)

If you subscribed directly through BTWB's website rather than an app store, you'll need to delete your account through the BTWB dashboard or contact support.

1. Log in to your BTWB account on the web.
   • Go to the BTWB website and enter your login credentials.
2. Navigate to Account Settings or Profile.
   • This is usually in a menu icon (three lines) or your profile name in the top right.
3. Look for an option to Delete Account or Close Account.
   • Not all accounts display this option prominently - scroll to the bottom of settings.
4. Confirm the deletion.
   • BTWB will warn you that this removes all access to your data and workouts.
5. If you cannot find a delete option, email support@btwb.com requesting account closure.
   • Include your email address and account username in the request.
   • Allow 3-5 business days for a response.

Pro tip: Before you delete your account, export or screenshot your workout history if you want to keep a personal record. Deletion is permanent, and Stopee recommends backing up any data you value.

Cancel by contacting BTWB support directly

If the self-service methods above don't work for you, or if you're experiencing billing issues, contact BTWB's support team via email.

1. Send an email to support@btwb.com.
   • Use a clear subject line: "Cancellation Request - [Your Email Address]"
2. Include the following information in your message:
   • Your full name and account email address.
   • The subscription plan you're cancelling (monthly, yearly, or trial).
   • Your preferred reason for cancellation (optional but helpful).
   • Any billing concerns or refund requests you want to discuss.
3. Wait for a response.
   • BTWB typically replies within 3-5 business days.
   • They will confirm your cancellation and explain what happens next.

Warning: BTWB does not list a public physical mailing address for cancellations by post. Email is the only confirmed contact method available.

What happens after you cancel beyond the whiteboard (BTWB)

Cancellation takes effect immediately, but your access doesn't always stop right away. Understanding the timeline helps you avoid surprise charges.

Your access timeline

When you cancel a subscription through Apple App Store or Google Play, your recurring payments stop and the subscription will not renew at the next billing date. You can continue using BTWB until the end of your current billing cycle. For example, if you cancel on the 15th of the month but your renewal date is the 20th, you retain access until the 20th.

If you cancel during a trial period, you will not be charged after the trial ends. This means your access ends on the final day of the free trial.

What happens to your data

Deleting your account removes your access to BTWB's servers permanently. Your workout history, progress graphs, and personal data are deleted according to BTWB's data retention policy.

Before you delete your account, download or screenshot any workouts, personal records, or progress photos you want to keep. Once deleted, you cannot recover this information.

Stopee recommends taking screenshots of your dashboard and exporting any data you care about before you complete the final deletion step.

Uninstalling the app

Cancelling your subscription and deleting your account are separate steps. Cancelling your subscription prevents future charges, but the BTWB app may still sit on your device. You can uninstall the app from your phone at any time without affecting your cancellation status.

Refunds and your consumer rights

BTWB's stated policy is generally not to issue refunds for payments already made, but New Zealand consumer law provides important protections that may override this policy in certain situations.

BTWB's refund policy

According to BTWB's terms, refunds are not provided for used subscription time or for accounts terminated due to breach of terms. However, this policy does not account for your statutory consumer rights under New Zealand law.

Refunds through apple app store

If you purchased through Apple, Apple handles all refund requests, not BTWB. You can request a refund directly from Apple up to 14 days after purchase. To request a refund:

1. Go to appleid.apple.com and sign in.
2. Select Purchase history in the Account section.
3. Find the BTWB subscription charge and tap Report a Problem.
4. Choose your reason (e.g. "I did not authorise this charge" or "This app doesn't work as described").
5. Submit your request and wait for Apple's decision.

Apple typically responds within 24-48 hours. If approved, the refund will return to your original payment method.

Refunds through google play

Google allows refund requests within 48 hours of purchase for most digital services. To request a refund:

1. Open the Google Play Store app.
2. Tap your profile icon and select Payments and subscriptions.
3. Tap Subscriptions and find BTWB.
4. Tap Report a problem (the three dots menu if visible).
5. Explain your reason and submit your request.

Google processes refund requests within 1-3 business days.

Your consumer rights under new zealand law

The Consumer Guarantees Act (1993) and Fair Trading Act (1986) protect you as a consumer in New Zealand. Even though BTWB's policy states no refunds, you have statutory rights that may apply:

• Services must be of acceptable quality: If BTWB fails to work as advertised or crashes frequently, the service may not meet legal standards for quality.
• Services must be fit for purpose: If BTWB cannot perform its core function (tracking workouts), you may have grounds for a refund or remedy.
• Fair contract terms: Unfair or misleading cancellation terms may be unenforceable under the Fair Trading Act.
• Right to cancel within a reasonable time: If BTWB made it unreasonably difficult to cancel, the Fair Trading Act may give you options.

If BTWB refuses a refund you believe you're entitled to under NZ law, you can escalate your complaint to the Commerce Commission or seek advice from a consumer protection organisation.

Pro tip: Keep copies of all emails, screenshots of your account, and records of any technical issues you experienced. This evidence strengthens your case if you need to dispute a charge with Apple, Google, or pursue a consumer rights claim.

Common mistakes when cancelling beyond the whiteboard (BTWB)

Cancelling can feel confusing, especially when multiple platforms are involved. We've seen users repeat the same preventable errors, so we're sharing them here so you don't have to learn the hard way.

Mistake 1: deleting the app without cancelling the subscription

Many people uninstall the BTWB app thinking they've cancelled. They haven't. Your subscription continues to renew and charge your payment method even though the app is gone from your phone. Always cancel through the app store or email support first, then uninstall.

Mistake 2: contacting BTWB about app store or google play charges

If you subscribed via Apple or Google, contacting BTWB directly won't process a refund. Apple and Google handle all billing for app store purchases. You must request refunds from the platform where you paid, not from BTWB.

Mistake 3: ignoring the trial end date

BTWB's 30-day trial converts to a paid subscription automatically unless you cancel before the trial ends. Setting a phone reminder 2-3 days before your trial expires ensures you cancel on time if you don't want to pay.

Mistake 4: not checking your email after cancelling via support

When you email support@btwb.com, responses sometimes land in your spam or promotions folder. Check all email folders (including spam) for BTWB's reply within 5 business days. If you don't hear back, follow up with another email.

Mistake 5: expecting immediate access removal

Cancelling doesn't cut off access instantly. You retain access until the end of your billing period. If you expect your subscription to end today but you don't actually cancel until day 20 of a 30-day cycle, you'll have access for 10 more days and won't be charged.

Checklist before you cancel

Use this checklist to make sure you're cancelling the right way and that you won't regret it later.

Customer reviews and real experiences

Real BTWB users share their reasons for staying or leaving. Here's what the community says:

Why users love BTWB

Users consistently praise BTWB's detailed workout logging and progress tracking. Athletes training at CrossFit boxes or with coaches who use BTWB report that the accountability and historical data keep them motivated. The affordable monthly price ($7.99 USD) appeals to budget-conscious fitness enthusiasts.

Why users cancel

The most common cancellation reason is that users stop actively training and no longer need workout logs. Some find the interface outdated compared to newer fitness apps. Others cancel because their gym switched tracking systems or they switched to one-on-one coaching that provides tracking support. A small group cancel due to billing confusion (e.g. not realising they were on a paid plan after the trial).

Support experience

Users report that email support responses are slow (5+ business days) but that the team is helpful once they reply. The lack of a phone support line is a frustration point for users who want faster resolution. Stopee has helped thousands of consumers navigate slow support teams, and we recommend keeping detailed records of your cancellation request so you have proof of your communication history.

When to keep beyond the whiteboard (BTWB) or move on

Making the decision to cancel is personal and depends on your fitness goals, budget, and whether the app still serves you. Here's how to decide:

How stopee can help you cancel with confidence

Cancelling subscriptions shouldn't be stressful, but confusing terms and hidden cancellation methods make it harder than it needs to be. That's where Stopee comes in.

Stopee is a consumer advocacy platform dedicated to helping New Zealand users navigate cancellations, refunds, and subscription disputes. Whether you're cancelling BTWB or any other service, Stopee provides step-by-step guides, consumer rights information, and escalation strategies if a company refuses to cooperate.

Our platform has helped thousands of consumers cancel unwanted subscriptions, recover unfair charges, and understand their rights under New Zealand law. We know the tactics companies use to make cancellation difficult, and we teach you how to overcome them.

Visit Stopee.com to explore guides for every major subscription service, access templates for complaint emails, and connect with a community of consumers protecting their wallets and their time.

Contact beyond the whiteboard (BTWB) for cancellation

If you need to reach BTWB directly, here's the confirmed contact method:

Email: support@btwb.com

Subject line: "Cancellation Request - [Your Account Email]"

BTWB operates as BTWB, LLC, a California limited liability company. No public mailing address is listed, so email is your only direct contact option. For refund disputes related to App Store or Google Play purchases, contact Apple or Google first - they handle billing for those platforms, not BTWB.

Stopee has created this guide to give you the confidence and clarity to cancel Beyond The Whiteboard on your own terms. You deserve to control your subscriptions, understand your rights, and make decisions that match your financial situation and fitness goals. If you encounter resistance or unfair treatment, remember that Stopee and consumer protection laws in New Zealand stand behind you.