Manage Casting Networks

How to cancel casting networks in new zealand and protect your account

What is casting networks

Casting Networks is a casting and talent management platform used by actors, agents and industry professionals across the entertainment sector. You use it to search for roles, submit auditions and manage your career opportunities in one centralised space.

How the platform works

The service offers both free and Premium membership tiers. With a free account, you receive basic access with limited media storage (typically 2 photos, 1 video and 1 audio file). Your Premium membership unlocks unlimited media uploads, self-submission capabilities, audition tracking tools, Talent Scout features and the ability to create reels via the iOS app.

Casting Networks positions itself as a legitimate industry tool trusted by commercial casting directors and talent representatives. Many performers rely on it for self-submissions and managing audition opportunities without agent representation.

Why performers subscribe

You subscribe to Casting Networks if you're serious about self-submission work and need reliable access to casting calls in your region. The platform integrates with industry-standard workflows, making it an essential tool if you're building your acting career independently or supplementing agent representation.

However, not every performer needs it long-term. Your circumstances change, you may secure representation, or you might find the subscription no longer fits your career strategy. That's when understanding your cancellation options becomes critical.

Should you cancel casting networks

Reasons to keep your membership

Stay subscribed if you actively use self-submissions as part of your booking strategy. Premium access costs NZ$20.99 per month or NZ$209.90 annually, which is reasonable if you're securing auditions regularly. The Role Tracker and Your Auditions features genuinely save time managing multiple submissions.

The platform's legitimacy within New Zealand's entertainment industry means casting directors take submissions seriously. If you're in a growth phase of your acting career, the investment can pay dividends.

Strong reasons to cancel

Cancel if you've secured agent representation and no longer need self-submission access. Cancel if you've tested the platform for 4-6 weeks and aren't receiving quality audition opportunities. Cancel if you're taking time away from acting or transitioning to different work.

Many performers also cancel after paying for an annual subscription but realising they won't use it consistently. The good news: New Zealand consumer law protects you in certain situations, and Stopee has helped thousands of consumers navigate cancellations like yours.

Cancellation methods for casting networks

Cancel via the casting networks website

The web-based cancellation method is your primary and most straightforward option. Follow these steps carefully to ensure your Premium membership ends without confusion.

1. Log in to your Casting Networks account using your email address and password on the official website.
2. Locate the Account Menu (usually in the top-right corner or within your profile section).
3. Select Account Settings from the dropdown menu.
4. Navigate to Membership and Billing.
5. Click the link that reads "Need to cancel or downgrade?" - this is the cancellation entry point.
6. Read the acknowledgement statement carefully, then tick the checkbox to confirm you understand the cancellation terms.
7. Select "Cancel my account" and submit your request.
8. Check your email immediately for a confirmation message from Casting Networks support.
9. Save this confirmation email as proof of your cancellation request and note the date your access ends.

Pro tip: Screenshot your confirmation email and note the access end date. You retain full Premium access until your current billing period concludes, so mark your calendar to avoid surprise charges if you don't monitor your email.

Cancel via iOS (Apple app store)

If you subscribed through the Apple App Store, you must cancel the subscription directly through Apple's system, not just through the Casting Networks app. This prevents future billing.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find Casting Networks in the active subscriptions list.
5. Tap Casting Networks and select "Cancel Subscription".
6. Follow Apple's prompts to confirm cancellation.

Alternatively, you can cancel directly through the App Store:

• Open the App Store app.
• Tap the profile icon in the bottom-right corner.
• Select Subscriptions.
• Find Casting Networks and tap it.
• Select "Cancel Subscription" and confirm.

Warning: Deleting the Casting Networks app from your phone does not cancel your subscription. You must actively cancel through Apple's system, or charges will continue.

Cancel via android (Google play)

Casting Networks does not publish official cancellation steps for Google Play, so you manage the subscription directly through Google's system. Your access remains active until the end of your paid billing period.

1. Open the Google Play Store app.
2. Tap your profile icon (top-right corner).
3. Select Payments and Subscriptions.
4. Choose Subscriptions from the menu.
5. Find Casting Networks in your active subscriptions.
6. Tap Casting Networks and select "Cancel subscription".
7. Select your cancellation reason (optional but helpful for the platform).
8. Confirm the cancellation request.

Pro tip: Google Play may offer you a retention discount or temporary pause option before finalising cancellation. Decline these if you're certain you want to exit completely - accepting temporarily extends your billing cycle.

Your consumer rights under new zealand law

The consumer guarantees act and subscription services

Under New Zealand's Consumer Guarantees Act 1993, you have statutory protections when purchasing subscription services. Your right to cancel and seek refunds is stronger than many subscription businesses publicly acknowledge.

If you purchased a Casting Networks subscription and discovered within a reasonable time (typically 10 business days) that it didn't meet your expectations or wasn't fit for purpose, you can request a refund. Casting Networks acknowledges a 10 business day cooling-off period in its terms, which aligns with consumer law expectations.

If Casting Networks refuses a legitimate refund request, you can escalate to the Commerce Commission or a dispute resolution authority. Stopee supports consumers through this process by ensuring you understand your legal standing before contacting support.

What casting networks' terms say about refunds

For talent memberships (standard individual accounts), Casting Networks offers a full refund if you request cancellation within 10 business days of your initial purchase. This applies to both month-to-month and prepaid annual subscriptions.

After the 10 business day window, cancelling stops future charges but partial months are typically non-refundable. This is standard practice, though not absolute - if you've clearly been billed in error or experienced a service failure, support may override this policy.

For Talent Representative agreements (agency contracts), a 10-day cooling-off period applies from the date the contract is signed. You can terminate within this window and potentially receive a refund less reasonable administrative costs. Services already rendered remain non-refundable outside this period.

Pricing and plans for casting networks

Current subscription costs in new zealand

Both paid plans unlock unlimited media uploads, self-submissions, Role Tracker, Your Auditions, Instagram linking and iOS reel creation. The annual plan saves approximately 17% compared to paying monthly.

Pro tip: If you're on an annual plan and want to cancel, calculate whether you'd save money by downgrading to the free tier instead, though cancellation is usually cleaner if you're completely done with the service. Stopee recommends checking your current billing date before cancelling to maximise your remaining access value.

What happens after you cancel

How your access changes

After you submit your cancellation request, your Premium membership does not terminate immediately. Your account remains fully active and accessible until the end of your current billing period. This means you retain all Premium features (unlimited submissions, media uploads, audition tracking) until that final day.

No new charges occur after cancellation. If you're on a monthly subscription, your access ends approximately 30 days from your cancellation date. If you're on an annual subscription, you maintain Premium access until the anniversary date of your original purchase.

Your data and account information

Casting Networks retains your account data according to its privacy policy. Your profile, photos, videos, audition history and messages remain stored on their servers after cancellation, though you can no longer access them once Premium access expires.

Download and save any important materials before your cancellation becomes effective. Export your headshots, reels, and any contact information for casting directors who've engaged with you. Stopee advises treating your cancellation date as your deadline to preserve anything you need.

Keep your cancellation confirmation email permanently. This serves as proof you cancelled on a specific date and reference documentation if billing issues arise later.

Refund eligibility and how to claim

Refunds within the 10 business day window

You're eligible for a full refund if you cancel within 10 business days of your initial purchase. This applies whether you signed up for a month-to-month or annual plan. Contact Casting Networks support and clearly state you're invoking the 10 business day refund window.

Provide your account email, subscription start date and cancellation request in writing (email is acceptable). Include a brief reason if you like - "not fit for purpose" or "subscription doesn't meet my needs" are sufficient. Casting Networks typically processes refunds within 2-5 business days once they approve your claim.

Pro tip: Screenshot your original purchase receipt and confirmation email before contacting support. This accelerates the refund process and reduces back-and-forth communication.

Refunds outside the 10 business day window

Once you pass the 10 business day period, Casting Networks is not contractually obligated to refund monthly or annual fees under their standard terms. However, you're still protected under New Zealand consumer law if the service genuinely failed to deliver.

If you paid for an annual subscription but the platform is clearly not working (bugs, features unavailable, casting calls aren't legitimate), document the issues and escalate to support. Reference the Consumer Guarantees Act and explain why the service isn't fit for purpose. You have a stronger legal position than you might expect.

Error refunds and billing mistakes

If you were charged twice, billed after requesting cancellation, or charged the wrong amount, contact Casting Networks support immediately with evidence. These situations often resolve quickly (sometimes within 24-48 hours) because they're unambiguous billing errors.

Community reports suggest refunds for genuine errors are processed rapidly. Keep screenshots of your bank statement showing the duplicate or unexpected charge. Stopee has helped consumers recover these refunds by ensuring they document the error clearly before contacting support.

Common mistakes to avoid during cancellation

Cancelling a subscription feels straightforward, but small missteps can leave you vulnerable to unwanted charges and frustration. Let's walk through what actually goes wrong.

Mistake 1: cancelling only the app, not the subscription

You delete the Casting Networks app from your phone or tablet, assuming that stops charges. It doesn't. Your subscription renews on schedule because the app deletion and the billing are separate systems. Your account continues to renew monthly or annually.

Always cancel the subscription itself through your app store or the Casting Networks website - not just the app. Confirm cancellation via email before considering it complete.

Mistake 2: missing the 10 business day window

You sign up, use the platform for two weeks, and decide it's not for you. If you cancel on day 11, you've forfeited your refund eligibility. Mark your calendar the day you subscribe so you don't accidentally miss the window.

If you think you're close to day 10, cancel immediately rather than waiting. You can't recover a missed window, but Stopee advises acting within the first week if you're unsure.

Mistake 3: not downloading your data before access expires

You cancel and lose access to your profile, headshots and audition history. If you needed copies of casting director feedback or reel links you created, you're out of luck after your access terminates.

Before your cancellation becomes effective, export everything you might need. Screenshot important messages and download your media files. This takes 15 minutes and prevents regret later.

Mistake 4: subscribing through one platform and cancelling through another

You bought a Premium subscription through the Apple App Store but tried cancelling through the Casting Networks website. Charges continue because you didn't cancel the Apple subscription that initiated the billing.

Cancel through the same platform where you subscribed. If you're unsure which, contact Casting Networks support with your account email and they'll confirm.

After cancellation: your checklist

Immediate actions (day of cancellation)

Take these steps the moment you submit your cancellation request.

1. Save and screenshot your cancellation confirmation email from Casting Networks or your app store.
2. Note your cancellation date and the date your access expires (usually 30-365 days later depending on your plan).
3. Download and save any photos, videos or reels you created through the platform.
4. Screenshot any important audition feedback or casting director contact information.
5. Forward your confirmation email to a secondary email account as backup storage.

Follow-up actions (within 3 days)

Verify your cancellation and prevent charges.

1. Check your bank account or credit card to confirm no new charges appear after submission.
2. Log into your subscription manager (Apple ID, Google Play or your banking app) and verify the Casting Networks subscription shows as "cancelled".
3. If the website still shows you as "active", contact support immediately to confirm cancellation status.
4. Set a calendar reminder for your access expiry date so you're not surprised when the platform cuts off.

Before your access expires

As your expiry date approaches, complete these final tasks.

1. Download final copies of anything you might regret losing (headshots, reel links, contact information).
2. If you're requesting a refund, compile all evidence (purchase receipt, cancellation confirmation, screenshots of any service issues) and send it to support at least 5 business days before your intended deadline.
3. Check your email for any communication from Casting Networks regarding your cancellation or billing status.

Pro tip: Stopee recommends treating your cancellation confirmation as your most important document. Store it safely - you may need to reference it months later if a billing dispute arises.

Why you might keep or lose your casting networks membership

Keep your membership if

Cancel your membership if

The decision ultimately depends on your current career stage. If you're uncertain, downgrade to the free tier first and revisit your Premium decision after 4 weeks. Stopee helps you make this decision by laying out your real options clearly.

How to contact casting networks for support

Official support channels

Casting Networks operates through web-based support channels. You don't have a New Zealand-specific address for cancellation correspondence.

For cancellation inquiries, contact support through your account dashboard or the official help centre at support.castingnetworks.com. Use the contact form or email support directly through your account settings.

For postal correspondence and escalation

If you need to send official correspondence (refund demand letter, dispute notice), the US corporate address is your escalation point. However, email communication through their official support system is faster and generates automatic response tracking.

Document all communication with support - save emails, note timestamps and keep copies of your messages. If a dispute escalates, you'll have a clear record of your attempts to resolve the issue professionally.

Warning: If Casting Networks refuses a legitimate refund request, you can escalate to the Commerce Commission (comcom.govt.nz) or use dispute resolution services. Stopee has supported consumers through this process and can guide you on next steps if friendly resolution fails.

Final thoughts and next steps

Cancelling Casting Networks is straightforward once you know the exact steps, but protecting yourself from billing errors and missed refund windows requires attention to detail. You now understand your rights, your cancellation options and exactly what happens to your account and data after you exit.

Act within 10 business days if you want a refund. Cancel through the platform where you subscribed. Download your data before your access expires. Keep your confirmation email forever. These four actions eliminate 95% of cancellation headaches.

If you encounter resistance from Casting Networks or suspect they've billed you unfairly, remember you're protected by New Zealand consumer law. Stopee has helped thousands of consumers cancel subscriptions like this one, navigate refund disputes and escalate to authorities when companies don't act in good faith. You have more power than you realise - use it confidently.