Manage Cfi

How to cancel CFI finance and stop paying for courses you don't use

What CFI finance is and why you might want to cancel

CFI Finance is an online education platform that delivers video courses, financial certifications, Excel training, and blockchain-verified credentials to professionals and learners worldwide. The service operates on a subscription model, with annual billing in USD on the web and flexible in-app pricing through Apple App Store and Google Play in your local currency.

You subscribe because you want to upskill in finance, accounting, or data analysis. But life changes. Your work priorities shift. You find the course material doesn't match your needs. Or you simply discover you're not using the platform enough to justify the ongoing cost. That's completely normal, and Stopee is here to help you navigate the cancellation process without confusion or hidden charges.

How CFI finance charges you

CFI Finance uses three distinct billing channels, and where you bought your subscription matters enormously when you cancel.

The key insight: if you bought through an app store, you must cancel through that app store. CFI Finance has no control over Apple or Google subscriptions, so contacting CFI support alone won't stop app store charges.

Why cancellation matters: the auto-renewal trap

Simply deleting the CFI app or ignoring the service does not cancel your subscription. Your account continues to renew automatically at the end of each billing cycle, and you'll be charged whether you log in or not.

Many people discover unexpected charges weeks or months after they stopped using the service because they assumed deletion meant cancellation. Stopee has seen this happen repeatedly, which is why we emphasise the critical distinction: you must explicitly disable auto-renewal in your account settings or through your app store. This guide walks you through every method so you avoid that costly mistake.

Your consumer rights in new zealand when cancelling CFI

What the consumer guarantees act protects you for

New Zealand's Consumer Guarantees Act 1993 gives you legal protection when you buy services like online education courses. You have the right to goods and services that are fit for purpose, of acceptable quality, and delivered with reasonable care and skill.

If CFI Finance fails to deliver what was promised, misrepresents the course content, or provides faulty access to materials, you may be entitled to a refund, repair, or replacement under these statutory guarantees. Simply changing your mind about learning finance is not a legal ground for refund, but service failure is.

How your rights apply to refunds and charges

By default, CFI Finance treats all payments as non-refundable once purchased. However, your Consumer Guarantees Act rights override standard non-refund policies if the service is genuinely faulty or misrepresented.

Additionally, if you signed up by mistake, were charged without clear consent, or experienced repeated billing errors, you have grounds to escalate beyond CFI's standard refund policy. Stopee recommends documenting everything: your billing statements, cancellation confirmations, screenshots of the signup process, and any communication with CFI support.

When to contact the commerce commission

If CFI Finance refuses to honour your rights or ignores your refund request, you can lodge a complaint with the Commerce Commission, which enforces consumer law in New Zealand. The Commerce Commission investigates unfair contract terms, misleading billing practices, and unresponsive customer service.

Before escalating, always give CFI Finance a fair opportunity to resolve the issue. Write a clear email to support, reference the Consumer Guarantees Act, include your documentation, and specify what you want (refund, credit, or service fix) and your deadline for response. Stopee advises keeping a copy of this email for your records.

How to cancel CFI finance on the web

Step-by-step cancellation for CFI website subscriptions

If you bought your CFI subscription directly through cfifinance.com using a credit card or payment processor (not through an app store), you cancel through your CFI account dashboard.

1. Visit cfifinance.com and sign in with your email and password.
   • If you forgot your password, use the "Forgot password" link and follow the email instructions.
   • If you can't access your account, contact CFI support immediately before your next renewal.
2. Navigate to Account settings or My subscriptions (usually in your profile menu or dashboard).
   • Look for a section labelled "Subscription", "Billing", "Plans", or "Membership".
   • If you don't see it immediately, check under "Settings" or "Preferences".
3. Locate your active subscription and click Cancel subscription or Disable auto-renewal.
   • You may see a retention offer (discount or pause option). Read it carefully, but don't let it pressure you into staying if you're decided.
   • Confirm that you want to cancel, not upgrade or pause.
4. Confirm the cancellation in the prompt that appears.
   • CFI may ask why you're leaving. Answer honestly if it helps them improve, but it's optional.
5. Take a screenshot of the cancellation confirmation message.
   • Save this screenshot and note the cancellation date and time.
   • You should also receive a confirmation email within minutes; save this too.
6. Verify the change by returning to your subscription settings and confirming auto-renewal is off.
   • This is your most important verification step. If auto-renewal still shows "on", repeat the process or contact support.

Pro tip: Cancel well before your renewal date, not on the day it renews. If you cancel after a charge has already posted, you'll need to request a refund separately (see the refund section below).

Warning: Your access to CFI courses continues until the end of your current billing period, even after you cancel. You're not losing anything by cancelling today if you've already paid for the current month or year.

How to cancel CFI finance on apple app store

Step-by-step cancellation for iPhone and iPad users

If you subscribed to CFI Finance through the Apple App Store (either on iPhone or iPad), you must cancel through Apple's subscription settings, not through the CFI app itself. Apple manages all app store subscriptions, and CFI cannot cancel them on your behalf.

1. Open the Settings app on your iPhone or iPad.
   • Not the CFI app-the device Settings app.
   • You'll find it on your home screen (usually a grey gear icon).
2. Scroll down and tap your Apple ID name at the top of the settings menu.
   • On older iOS versions, this may be under "iTunes & App Store" instead.
3. Tap Subscriptions.
   • This shows all active and recently cancelled app subscriptions tied to your Apple ID.
4. Find CFI Finance in the list and tap it.
   • If you see multiple subscriptions, make sure you're selecting CFI Finance, not another app.
5. Tap Cancel subscription.
   • If you see "Manage" instead, tap that first, then look for a cancel or remove option.
6. Follow Apple's on-screen prompts to confirm cancellation.
   • Apple may offer a discount to retain you. If you want to cancel, ignore the offer and proceed.
   • You'll receive a confirmation message confirming the cancellation date.
7. Take a screenshot of the confirmation screen as proof of cancellation.
   • You should also receive a confirmation email to your Apple ID email address.
8. Return to the Subscriptions menu and confirm CFI Finance no longer appears, or shows as "Expired".
   • If it still shows as active, repeat the process immediately.

Pro tip: Check your settings a few days after the cancellation. Apple app subscriptions sometimes display as "Pending Cancellation" before they fully expire. This is normal and means no further charges will occur.

Warning: If you see a prompt asking you to provide feedback or rate the app, that's separate from cancellation and won't affect your subscription status. You can skip it.

How to cancel CFI finance on google play store

Step-by-step cancellation for android users

If you subscribed to CFI Finance through Google Play Store on your Android phone or tablet, you cancel through the Google Play app on your device. Google, not CFI Finance, controls all Play Store subscriptions.

1. Open the Google Play Store app on your Android device.
   • Look for the icon with a colourful play button.
   • If you don't have it, you can also manage subscriptions through play.google.com on a web browser.
2. Tap your profile icon in the top right corner.
   • It's usually a circle with your initial or profile photo.
3. Tap Payments & subscriptions.
   • You may see "Manage subscriptions" or "Account" first; tap that, then find "Subscriptions".
4. Tap Subscriptions to view all active subscriptions.
   • This shows services you currently pay for through Google Play.
5. Find and tap CFI Finance in the list.
   • Check the renewal date shown. This is when you'd be charged next if you don't cancel.
6. Tap Cancel subscription.
   • Google may offer a retention discount or pause option. Ignore it if you want to leave.
7. Select your reason for cancellation (optional) and confirm.
   • Google asks why you're leaving, but you don't have to answer. It helps them improve, though.
8. Take a screenshot of the cancellation confirmation.
   • Google sends a confirmation email to your Google account. Save both the screenshot and email.
9. Return to the Subscriptions menu and verify CFI Finance is no longer listed or shows as "Expired".
   • Cancellations on Google Play take up to 24 hours to fully process, so check again tomorrow if it still shows.

Pro tip: If you're cancelling on a web browser instead, the steps are nearly identical: go to play.google.com, sign in, click your profile, navigate to "Payments & subscriptions" then "Subscriptions", find CFI Finance, and click "Cancel subscription".

Warning: Do not uninstall the Google Play Store app or revoke payment method access to cancel. These actions don't stop subscriptions; they only prevent you from fixing the problem.

What happens to your account and access after you cancel

Your access during the remaining billing period

Cancelling CFI Finance does not immediately cut off your access. You retain full access to all courses, materials, templates, and certificates for the remainder of your current billing period.

If you paid for a full year and cancel mid-year, you keep access for the rest of that year. If you renew monthly and cancel today, you have access until the end of this month. Stopee emphasises this because many people panic thinking cancellation means instant lockout-it doesn't.

What happens when your billing period expires

On your renewal date (which CFI would have charged you), your access ends instead. You can no longer download new materials or access live features. Any certificates you earned remain yours to keep and share, but you lose access to the learning platform itself.

If you want to return to CFI Finance after access expires, you must subscribe again. CFI may offer a returning-customer discount, but this isn't guaranteed.

Your account, progress, and data

Your account, course progress, certificates, and learning history typically remain in CFI's system indefinitely unless you explicitly request account deletion. You can log back in after your subscription expires to view your past work (read-only access, usually).

If you want CFI to delete your personal data and account entirely, contact CFI support with a data deletion request. Provide your full name, email, and account ID. Keep a copy of this request and CFI's response. Stopee recommends requesting this in writing (email) so you have proof.

Will you get a refund when you cancel CFI finance

The default non-refund policy

CFI Finance's standard policy treats all subscriptions as non-refundable after purchase. If you cancel after paying, you don't automatically receive money back for unused time.

This means if you renew on Monday and cancel on Tuesday, you've lost the full annual (or monthly) payment. This is why Stopee strongly advises cancelling before your renewal date, not after.

Exceptions and circumstances where you may claim a refund

The non-refund policy isn't absolute. You may have legal grounds to request a refund in these situations:

• Service was faulty or broken: You couldn't access courses, videos didn't load, or the platform was down for extended periods. This violates CFI's obligation to provide a working service.
• Misrepresentation: CFI advertised a feature or certification you wanted, but it didn't exist or worked differently than described.
• Billing error: You were charged multiple times, charged without consent, or charged an incorrect amount.
• Account compromise: Someone else used your account or payment method without permission.
• Cancellation not processed: You cancelled properly but were still charged due to a system error.

Additionally, if you're in the EU and cancelled within 14 days of your subscription start, you qualify for a statutory 14-day cooling-off refund. New Zealand consumers do not have the same automatic right, but you can still appeal under consumer law if the service was faulty or misrepresented.

How to request a refund from CFI finance

Contact CFI Finance support directly with a written refund request. Include:

• Your full name and CFI account email address.
• Your account ID (if you can find it in your profile).
• The date and amount of the charge you're disputing.
• A clear explanation of why you believe you deserve a refund (service failure, billing error, misrepresentation).
• Screenshots, receipts, and any evidence supporting your claim.
• The specific refund amount you're requesting.
• Your expected resolution date (e.g., "Please respond within 14 days").

Send this email and keep a copy. If CFI doesn't respond or refuses your request, escalate to your bank or payment provider. Most banks and credit card companies allow you to dispute charges within 60-90 days. You can also lodge a complaint with the Commerce Commission if CFI's refusal seems unfair or your consumer rights have been violated.

Pro tip: If CFI offers a partial credit or store credit instead of a refund, accept it only if you plan to return to the service. Otherwise, insist on a refund to your original payment method.

CFI finance pricing and plan options

Current subscription costs and billing cycles

Prices vary based on where you subscribe. Web prices in USD are converted by your bank or payment processor at checkout, which may add a foreign exchange fee. App store prices in NZD are fixed by Apple and Google and don't fluctuate based on exchange rates.

Stopee recommends checking your actual billing statement to confirm what you're paying. Look at the charge date, amount in NZD, and the merchant name (CFI, Apple, or Google). This helps you spot billing errors and ensures you know exactly when to cancel before renewal.

Common mistakes people make when cancelling CFI finance

Why small errors lead to unwanted charges

Cancellation seems simple but subtle mistakes can leave you charged indefinitely. Stopee has documented the patterns, and understanding them means you won't fall into the same traps.

• Deleting the app instead of disabling auto-renewal: The app is just the interface. Deleting it doesn't touch your subscription or billing. You must cancel in account settings or your app store.
• Cancelling only on one platform: If you bought through both the web and the app store, you must cancel both separately. One cancellation doesn't affect the other.
• Cancelling after renewal charges: Cancelling on Friday after Thursday's renewal charge is already processed. The charge won't reverse just because you cancelled. You'll need to request a refund separately.
• Not saving proof of cancellation: Without a screenshot or confirmation email, you have no way to prove you cancelled if CFI (or your bank) later disputes it. Always save proof.
• Ignoring retention offers: CFI may offer a discount or pause option when you try to cancel. If you accidentally click "Pause" instead of "Cancel", your subscription remains active. Read carefully.
• Assuming a confirmation message means it worked: Always return to your settings after cancellation to verify auto-renewal is actually off. Some platforms show a message but don't process the cancellation if there's a system error.

Pro tip: Set a phone reminder for the day before your renewal date. Open your subscription settings and verify auto-renewal is still off. This catch any unexpected reactivations before you're charged.

Your cancellation checklist for CFI finance

Step-by-step verification before and after cancellation

Use this checklist to ensure your cancellation is complete and correct:

• Before you cancel:
  • Identify which platform you used to subscribe (web, Apple, or Google).
  • Note your renewal date and current billing amount from your last statement.
  • Write down any feedback or reason you want to cancel (optional, but helpful if you contact support).
  • Log in to your account to confirm access is working.
• During cancellation:
  • Follow the correct platform-specific steps (web, Apple, or Google-don't mix them).
  • Confirm the cancellation prompt. Don't click "Pause" or "Upgrade" by mistake.
  • Take a screenshot of the final confirmation message.
  • Note the date and time of cancellation.
• After cancellation (immediately):
  • Return to your account settings and verify auto-renewal shows "off" or "disabled".
  • Save the confirmation email CFI or your app store sends.
  • Check your email inbox (including spam) for the confirmation receipt.
• After cancellation (1-2 weeks later):
  • Log in to your account again and confirm access still works (you're paid until end of cycle).
  • Verify auto-renewal still shows as off.
  • Check your banking app to confirm no charge has posted since cancellation.
• On your old renewal date:
  • Check your bank statement. You should see no new CFI charge.
  • Log in to CFI and confirm your subscription now shows as expired or inactive.
  • If a charge appears, contact CFI support immediately with your cancellation proof.

How to contact CFI finance if cancellation goes wrong

Direct contact methods and escalation paths

If you've cancelled but are still being charged, or your cancellation didn't work, contact CFI Finance support. The company's primary contact method is email-based support through its website.

When you contact CFI, include:

• Your full name and account email.
• Your account ID.
• Screenshots or confirmation numbers proving you cancelled.
• Your latest billing statement showing the unwanted charge.
• The exact date you cancelled.
• Which platform you used (web, Apple, or Google).
• What you want CFI to do (reverse the charge, confirm cancellation, etc.).

Pro tip: Keep your email short, clear, and professional. CFI support receives many requests, and organised messages get faster responses.

If CFI doesn't respond within 10 business days or refuses to help, escalate to the Commerce Commission or your bank's dispute resolution team. Your bank can reverse unauthorised or erroneous charges within 60-90 days if CFI won't cooperate.

Final steps and your path forward

Why this matters and what to do next

Cancelling a subscription is straightforward once you know the right steps and common pitfalls. You've learned that CFI Finance subscriptions don't cancel when you delete the app, that your platform matters (web vs. Apple vs. Google), and that you have consumer rights if the service fails or you're charged unfairly.

The key is acting before your next renewal. Cancel today if you've decided to leave, save your proof, and verify the cancellation worked within a few days. If something goes wrong, escalate to CFI support with documentation, and don't hesitate to involve your bank or the Commerce Commission if CFI ignores you.

Your cancellation is also your choice to protect. Take ownership of it by documenting every step, questioning any charge that seems wrong, and knowing that New Zealand law supports you if the service was faulty or misrepresented. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. You can do the same by following these steps, staying vigilant, and trusting your right to control your own spending. Cancel with confidence, and reclaim your money.