Manage Cli Studios

How to cancel cli studios and protect your consumer rights in new zealand

What is cli studios and how does it work

Cli Studios is an online dance education platform that streams on-demand classes and programs for dancers of all levels and professional teachers. You access the full library of dance content through a web dashboard or mobile apps on iOS and Android devices. Your subscription gives you unlimited streaming access to their class library while your membership remains active.

How you access content

Once you sign up, you log in at members.clistudios.com or use the mobile app on your phone or tablet. The service works like Netflix for dance-you can watch classes anytime, anywhere, as long as your subscription is current. There's no physical product shipped to you; everything lives in the cloud.

Subscription model and how billing works

Cli Studios operates on an annual subscription model that renews automatically each year. You can subscribe directly through their website or through third-party app stores like Apple's App Store or Google Play. The way you cancel depends entirely on where you subscribed-and this is critical to understand before you take action. Pro tip: Check your confirmation email or bank statement to see exactly which platform you used to sign up; this determines your cancellation route.

Cli studios pricing and available plans

Understanding what you're paying helps you decide whether the service still delivers value for your needs. The table below shows the primary plan currently available.

Currency and payment notes for new zealand users

Cli Studios lists its pricing in US dollars. When you purchase through the App Store or Google Play, your payment processor (Apple, Google, or your bank) converts the price to New Zealand dollars at the time of charge. The exact NZD amount you pay depends on the exchange rate on your transaction date, so it may vary slightly from month to month. There is no monthly payment option; the annual plan is the standard offering.

What happens to your money when you cancel

Cli Studios' stated policy is that all subscription fees are non-refundable. This means if you cancel mid-year, you lose access to any unused portion of your subscription after the current billing period ends. However, New Zealand consumer law may override parts of this policy-we'll explore your legal rights further down.

Why you might want to cancel cli studios

Before you proceed with cancellation, consider whether you actually want to leave or if a pause might work better. Here are common reasons people reach out to Stopee for cancellation help.

Reasons to cancel

• You're no longer dancing or have lost interest in online classes
• The class library doesn't match your dance style or skill level anymore
• You've found a cheaper or better-reviewed alternative
• Unexpected financial hardship means you need to cut subscriptions
• You forgot the subscription was renewing and want your money back
• The platform has technical issues or poor customer support

Reasons you might want to keep it

• You actively use classes 2+ times per week
• No comparable alternative offers the same dance styles or instructor quality
• You're close to the annual renewal date and the cost per remaining month is low
• You've paid upfront and still have months of access remaining

Your consumer rights in new zealand and what they mean

This is where Stopee empowers you with facts that matter. New Zealand consumer law gives you protections that Cli Studios cannot simply opt out of, even if their terms try.

The consumer guarantees act and how it applies

Under New Zealand's Consumer Guarantees Act, you have legal rights when you buy services. The service must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Cli Studios' platform is broken, inaccessible, or doesn't deliver what was promised (e.g., classes are missing or the app constantly crashes), you may have grounds to claim a refund or credit even if their policy says "no refunds."

The key test is whether the service is "fit for purpose." If you paid for dance classes and they're consistently unavailable, that's a breach of the Act. Stopee's research shows this leverage point helps consumers recover money in cases where the service genuinely fails to perform.

The fair trading act protections

The Fair Trading Act protects you from misleading or deceptive conduct. If Cli Studios advertised something they didn't deliver, or if they made cancellation deliberately difficult to hide, you may have a complaint route. The Commerce Commission enforces this law and takes complaints seriously.

Your 14-day cooling-off right-does it apply?

You do not have an automatic 14-day right to change your mind on digital services under current New Zealand law. However, if Cli Studios' own terms offer a trial period or money-back guarantee, they must honour it. Check your confirmation email for any trial terms-this is often missed by consumers but is your strongest refund lever.

How to cancel cli studios step by step

Your cancellation method depends on exactly where you subscribed. Stopee's step-by-step guide covers each route so you don't get stuck.

Cancel via the cli studios website (direct billing)

If you signed up at clistudios.com or members.clistudios.com and paid directly, follow these steps.

1. Go to members.clistudios.com and sign in with your email and password
2. Click on your account menu (usually top-right corner or hamburger menu)
3. Select Settings or Account Settings
4. Look for "Membership," "Subscription," or "Billing" and click on it
5. Find the "Cancel Membership" or "Cancel Subscription" button
6. Select a cancellation reason from the dropdown (Cli Studios requires this-choose honestly)
7. Review the cancellation date shown on screen; you'll keep access until the end of your current billing period
8. Click "Confirm Cancellation"
9. Check your email for a cancellation confirmation message and save it as proof

Pro tip: The cancellation date you see on screen is the date your access ends, not the date you cancelled. Screenshot this screen before closing the browser-it's your best evidence if there's a dispute.

Cancel via apple app store (iOS or iPad)

If you signed up through the iOS or iPadOS app using Apple ID or Apple Pay, Apple controls your billing and Cli Studios cannot cancel for you. You must cancel through Apple.

1. Open the App Store app on your iPhone or iPad
2. Tap the profile icon in the top-right corner
3. Select "Subscriptions"
4. Find "Cli Studios" in the list
5. Tap it and select "Cancel Subscription"
6. Confirm the cancellation and note the end date shown
7. Take a screenshot of the cancellation confirmation

Important: Cli Studios cannot see or process Apple App Store cancellations. You must go through Apple's system directly. If you contact Cli Studios support about an App Store subscription, they will tell you to contact Apple-and they're correct.

Cancel via google play (Android)

If you subscribed on an Android device through Google Play, follow this route.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (top-right)
3. Select "Manage subscriptions"
4. Find "Cli Studios" in the list
5. Tap it and select "Cancel subscription"
6. Review the end date and confirm the cancellation
7. Screenshot your confirmation for your records

Google Play handles billing for Android subscriptions, so Cli Studios doesn't process these cancellations either. Your access stops on the date shown, and no further charges will occur.

Contact cli studios support if you're unsure

If you can't locate the cancellation option or don't know which platform you used, email Cli Studios support with your account email address and ask them to confirm your subscription type. They may ask for proof of payment (a screenshot of your confirmation email or bank statement). Stopee recommends keeping all correspondence with Cli Studios-it protects you if you later need to escalate a complaint.

What happens after you cancel

Cancellation isn't instant, and understanding the post-cancellation timeline helps you avoid confusion and unexpected charges.

Your access period after cancellation

When you cancel, you keep full access to all Cli Studios content until the end of your current billing period. If your annual subscription renews on 15 March and you cancel on 1 February, you'll have access through 14 March. On 15 March, your access stops and no new charge occurs.

Pro tip: Don't cancel too early. If you cancel in January for a subscription that renews in December, you've just given up 11 months of prepaid access. Check your renewal date first-you can usually find this in your account settings or confirmation email.

Your account after cancellation

Your Cli Studios account and login credentials remain active even after cancellation, unless you request account deletion. This means you can log back in to view your profile, but you cannot access classes or download content. Your cancellation email serves as proof that the subscription is no longer active.

Confirmation email

Cli Studios will send you a cancellation confirmation email to the address associated with your account. Save this email permanently. If Cli Studios charges you again by mistake (it happens), this email is your evidence that you cancelled on a specific date.

Refunds and how to claim one

Cli Studios' published policy says subscriptions are non-refundable. However, your consumer rights in New Zealand may override this in specific situations, and Stopee has helped many consumers recover funds they didn't think they could claim.

When cli studios' "no refund" policy actually stands

If you cancel near the end of your annual subscription period and simply no longer want to renew, Cli Studios will not refund you. This is legal under their policy and most jurisdictions allow it. Your cancellation just stops the next renewal charge.

When you may have grounds for a refund

• Service failure: The platform is down for more than a few days, classes are missing, or the app is broken and unusable. This breaches the Consumer Guarantees Act's "fit for purpose" guarantee.
• Billing error: You were charged twice for one subscription, or charged after you cancelled. Ask for a refund immediately, and escalate if refused.
• Misleading advertising: Cli Studios advertised features (e.g., "live classes") that don't exist. The Fair Trading Act covers this.
• Trial period promise: If Cli Studios offered a free or discounted trial and charged you without clear consent, you may claim a refund under the Fair Trading Act.

How to request a refund from cli studios

1. Email Cli Studios support with your account email and order number (find this in your confirmation email or bank statement)
2. State your reason for the refund clearly and concisely (e.g., "Service was unavailable from X date to Y date")
3. Attach screenshots showing the problem or your cancellation confirmation
4. Send it as a registered email or keep a copy for records
5. Wait 10 business days for a response

Warning: Cli Studios may deny your refund request citing their no-refund policy. This does not mean you have no rights. Proceed to the next step.

If cli studios refuses a refund you believe you deserve

You can escalate your complaint to the Commerce Commission or seek a chargeback through your bank. Stopee's experience shows that banks in New Zealand take refund disputes seriously if you can show:

• The service was not fit for purpose (factual evidence like screenshots of errors)
• You requested a refund and Cli Studios refused unreasonably
• You have clear records of your cancellation attempt

Contact your bank's dispute team and provide them with your cancellation email, screenshots of the problem, and Cli Studios' refusal. Many disputes are resolved in your favour within 30 days.

Refunds for app store or google play subscriptions

If you subscribed through Apple or Google, you must request refunds from them, not Cli Studios. Apple and Google have their own refund windows (usually 48 hours for accidental purchases, or 14 days if you can show the service was faulty). Visit reportaproblem.apple.com or your Google Play account to file a refund request.

Common mistakes that delay or block your cancellation

Cancelling a streaming service should be simple, but Stopee has seen hundreds of people trapped by small mistakes. Here's how to avoid them.

Mistake one: cancelling from the wrong account or platform

You signed up via the iOS app but you're trying to cancel on the website. You subscribed with one email but you're logging in with another. These mismatches cause cancellations to fail silently-you think you've cancelled, but you haven't. Pro tip: Before you cancel, verify your active subscription by checking which payment method was charged last. Look at your bank statement, Apple wallet, or Google Play account. Match that payment source exactly when you cancel.

Mistake two: forgetting to screenshot or save confirmation

You cancel, you see a message, you close the browser. Weeks later, Cli Studios charges you again. You have no proof you cancelled. Screenshots take three seconds and can save you hours of fighting with customer service or your bank. Do this now.

Mistake three: cancelling too early and losing access you've paid for

Your subscription renews on 1 December. You cancel on 15 November and think you've saved money. You have not-you've just forfeited access for the rest of November. Check your renewal date first. If you're within a month, cancel right before renewal to maximise your access.

Mistake four: thinking "cancel" means "delete my account"

Cancellation stops your subscription and future charges. It does not delete your account data, profile, or payment information. If you want your account fully deleted, you must request that separately, usually through a privacy or account deletion form in settings or via support email.

Mistake five: not keeping records of communication

If you email support, save the entire thread. If you chat with a support agent, take a screenshot. If the agent says they've cancelled you but they haven't, these records are your proof for escalation. Stopee has helped thousands of consumers resolve issues faster because they kept records from day one.

Your cancellation checklist

Use this checklist to ensure you've covered every base before and after you cancel.

Contact and escalation information

If Cli Studios refuses to cancel your subscription or process a legitimate refund, you have regulatory options. Stopee recommends escalating through the proper channels outlined below.

Cli studios support contact

Cli Studios does not provide a New Zealand postal address for billing or dispute notices. Their primary contact method is email support through their website. When you write to them, reference your order number, subscription dates, and the reason for your complaint. Keep correspondence in writing-phone calls leave no paper trail.

Escalation to the commerce commission

If Cli Studios fails to respond within 20 business days or refuses a refund you believe violates the Consumer Guarantees Act or Fair Trading Act, lodge a complaint with the Commerce Commission at www.comcom.govt.nz. The Commerce Commission takes complaints about misleading pricing, hidden cancellation fees, and service failures seriously. Your complaint costs nothing and often prompts swift action.

Chargeback through your bank

Contact your bank and request a chargeback or dispute on the transaction. This works best if:

• You cancelled and were charged again
• The service was faulty and Cli Studios refused a refund
• You have proof (cancellation email, screenshots, support correspondence)

Banks typically investigate within 30 days and often rule in your favour if you show evidence.

A final word on cancelling with confidence

Cancelling a subscription should not feel like a battle. You have consumer rights in New Zealand that protect you, and you have clear cancellation routes for every platform. The key is to know which platform you used, take screenshots, and keep records. Stopee has helped thousands of consumers cancel services they no longer want-and recover money when companies try to keep it unfairly. You have the knowledge now. Act with confidence, document everything, and don't let a confusing interface or a no-refund policy intimidate you into paying for something you don't use.