Manage Clickfunnels

How to cancel clickfunnels and get your refund on time in new zealand

What is clickfunnels and why you might want to cancel

Clickfunnels is a web-based platform designed to help small business owners, marketers, and online entrepreneurs build sales funnels, landing pages, and automated marketing workflows. The platform provides templates, hosting, and automation tools all in one place, aimed at converting your website visitors into paying customers.

You might use Clickfunnels for product launches, lead generation, or building email sequences. However, if the platform no longer fits your business needs, costs are adding up, or you've found a better alternative, cancelling makes sense. At Stopee, we understand that subscription platforms can feel overwhelming when you decide to leave. Your decision to cancel is valid, and we are here to walk you through the process step by step.

Who uses clickfunnels

Clickfunnels attracts entrepreneurs building their first online business, established marketers testing new campaigns, and agencies managing client funnels. The platform is billed in USD, which means your NZD costs fluctuate with exchange rates. Multiple plan tiers exist to suit different business sizes and budgets.

When to cancel clickfunnels

Cancel if you no longer use the platform, if monthly fees drain your marketing budget without results, if you have migrated your funnels elsewhere, or if you simply prefer a different tool. Some users find that their funnel strategies have changed or they have moved to a competitor. Whatever your reason, Stopee encourages you to take action within your refund window so you recover as much as possible.

Your consumer rights under new zealand law

New Zealand consumer protection is governed by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which protect you even when dealing with overseas services like Clickfunnels.

The consumer guarantees act and digital services

Under the Consumer Guarantees Act, digital services must be of acceptable quality, fit for purpose, and delivered in a timely manner. If Clickfunnels fails to deliver these standards, you have the right to a refund, repair, or replacement. The Act applies regardless of the price you paid.

Notably, the Act provides a 12-month period in which you can claim if goods or services are faulty, misleading, or do not match their description. This extends beyond Clickfunnels' own 30-day refund window and gives you additional leverage if the service has genuinely underperformed.

Cooling-off rights and overseas suppliers

Although Clickfunnels does not advertise a specific 14-day cooling-off period for New Zealand customers, some overseas suppliers voluntarily offer this protection. If you purchased Clickfunnels in good faith and changed your mind within 14 days, you can ask for a refund citing consumer goodwill, especially if the company advertises this elsewhere.

If Clickfunnels refuses a justified refund claim, you can escalate to the Commerce Commission or seek advice from Citizens Advice Bureau. Keep all evidence of your purchase, payment, and correspondence.

How to cancel clickfunnels step by step

Cancelling Clickfunnels depends on how you purchased it. Web accounts cancel one way; App Store and Google Play subscriptions require different steps. Follow the method that matches your account.

Cancel via your account dashboard (recommended)

This is the fastest and most direct way to cancel your Clickfunnels account. You retain full control and receive immediate confirmation.

1. Log into your Clickfunnels account at clickfunnels.com.
2. Navigate to Account Settings (usually found in the top-right menu under your profile).
3. Select Account Billing or Subscription Management.
4. Click Cancel Account or Cancel Subscription.
5. Read the cancellation notice and click Confirm Cancellation.
6. Type the word "Confirm" when prompted to finalise your cancellation request.
   • Pro tip: Clickfunnels requires this typed confirmation to prevent accidental cancellations. Take your time here.
7. Your cancellation becomes effective at the end of your current billing period, not immediately.
8. Save or screenshot the confirmation page for your records.

Warning: If you started with a free trial or promotional discount, provide at least 10 days' notice before your next billing cycle. Clicking cancel too close to renewal may not stop the next charge.

Cancel via email (alternative method)

If the dashboard method does not work or you feel more comfortable written documentation, email support directly.

1. Send an email to support@clickfunnels.com with the subject "Account Cancellation Request".
2. Include your full name, email address associated with the account, and account ID (found in Account Settings).
3. State clearly that you wish to cancel your subscription effective immediately or at the end of the current billing period.
4. Request written confirmation of your cancellation.
5. Allow 2-3 business days for a response.

Pro tip: Send this email from the address registered to your Clickfunnels account. Include "CANCELLATION REQUEST" in the subject line to ensure it reaches the right team quickly.

Pause your plan instead of cancelling (if unsure)

Clickfunnels offers a Pause Plan option if you want to stop using the platform temporarily without fully cancelling.

1. Log into your account dashboard.
2. Go to Billing or Account Settings.
3. Select Manage Subscription and then Pause Plan.
4. Confirm the pause request.
5. The pause takes effect at the end of your current billing cycle.

Important: A pause plan incurs a fee of approximately USD $17 per month. Your funnels remain in your account, but you cannot access or edit them. This is only useful if you plan to resume within a few months. If you know you are leaving permanently, cancel instead.

Cancel an app store subscription (iOS)

If you subscribed to Clickfunnels through Apple's App Store, you must cancel within iOS settings, not through the Clickfunnels dashboard.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Clickfunnels in the list and tap it.
5. Tap Cancel Subscription or Turn Off Free Trial.
6. Confirm the cancellation when prompted.
7. Your App Store subscription will stop renewing at the end of the current billing period.

Pro tip: App Store cancellations are instant, but your access to the app may continue until the paid period expires. Do not delete the app immediately; you will lose proof of cancellation.

Cancel a google play subscription (Android)

Android users who purchased through Google Play must cancel through the Google Play app on their device or online.

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Payments and Subscriptions.
4. Tap Subscriptions.
5. Find Clickfunnels and tap it.
6. Select Cancel Subscription.
7. Follow the on-screen prompts and confirm cancellation.

Alternatively, you can cancel through the Google Play website by logging into your account, navigating to Subscriptions, and following the same steps online.

What happens to your funnels and data after cancellation

Losing access to your account is stressful if you have invested time building funnels. Understanding what happens next helps you plan your exit properly.

Access and features during the notice period

After you confirm cancellation, your account remains fully active and accessible until the end of your paid billing period. All features, hosting, and automation continue to work normally during this time. You can still edit funnels, send emails, and access customer data. This grace period gives you time to export critical information before access is removed.

What happens when your billing period ends

On the day your paid period expires, Clickfunnels disables all access to your account, funnels, and contact lists. Your funnels go offline and no longer accept orders or collect leads. Customers who visit your funnel URLs will see an error or redirect message. This happens automatically; you do not need to do anything further.

How to export your funnels and customer data

Before your cancellation takes effect, export all critical data so you can move to a new platform or keep records.

• Contact lists and email addresses: Go to Contacts, select all contacts, and export as CSV.
• Funnel content and design: Use Clickfunnels' export tools (usually found under funnel settings) to download funnel pages as HTML or images.
• Customer orders and payments: Export transaction history from the reporting or accounting section.
• Automations and workflows: Take screenshots of your email sequences and funnel logic so you can recreate them elsewhere.

Warning: Clickfunnels does not automatically email you exported data after cancellation. You must complete this before your access is removed. Check your account for export tools or email support if you cannot find the export function.

Will you get a refund from clickfunnels

Refunds are possible but come with strict conditions and tight timeframes. At Stopee, we encourage you to submit a refund request even if you are outside the window, because consumer law may support your claim.

The 30-day refund window

Clickfunnels accepts refund requests for web purchases made within the last 30 days. This window runs from either your original purchase date or your last payment date, whichever is more recent. To qualify, you must request the refund in writing before the 30 days expire.

1. Email billing@clickfunnels.com with the subject "Refund Request".
2. Include your account email, account ID, the date of purchase or payment, and the amount you are requesting to be refunded.
3. Briefly explain why you are requesting the refund (e.g., "Service did not meet expectations" or "Account cancelled within 30 days of purchase").
4. Ask for confirmation that your refund has been approved.
5. Once approved, refunds are processed to your original payment method within 3-10 business days, depending on your bank.

Refunds for annual subscriptions

Annual subscribers may receive account credit instead of cash refunds. Ask Clickfunnels specifically about a cash refund; many overseas companies default to credit as a cost-saving measure. If they refuse cash, you can escalate under consumer law in New Zealand.

No refunds for partial months

Clickfunnels does not offer prorated refunds for cancellations mid-billing cycle. If you cancel on day 15 of a 30-day cycle, you lose those 15 days' fees. This is why timing your cancellation request matters. If you have a legitimate complaint about service quality, however, the Consumer Guarantees Act may override this policy.

Refunds for physical goods

If you purchased physical products through Clickfunnels (courses on USB, printed books, merchandise), those items can be returned within 30 days in like-new condition. Follow the return instructions provided at purchase. Once Clickfunnels receives and inspects your return, the refund is processed.

Clickfunnels pricing and plans

Understanding what you are paying helps you decide whether the cost justifies keeping the account.

Pro tip: Prices shown are in USD on Clickfunnels' website. Your NZD amount depends on the USD to NZD exchange rate at checkout, which fluctuates daily. Always check the exact NZD amount before confirming payment.

Common mistakes people make when cancelling clickfunnels

Cancelling a subscription platform can feel confusing, especially if you are managing multiple accounts or are unsure of your refund eligibility. Here are the pitfalls we see most often at Stopee.

Cancelling too close to your renewal date

Many users cancel just one or two days before their next billing date. By then, the system has already processed the renewal charge, and you have lost another full month of fees. Always cancel at least 10 days before your renewal date to guarantee the cancellation takes effect before the next charge.

Pro tip: Set a phone reminder for the 20th of each month if your renewal is on the 30th. This gives you a 10-day buffer.

Forgetting to export your data before cancellation

Your funnels and contact lists disappear forever once your access is revoked. We have spoken to countless entrepreneurs who forgot to export their customer email list before losing access. One hour of export work now saves you weeks of rebuilding later.

Confusing account pause with cancellation

The pause feature sounds free but costs USD $17 per month. Users who pause thinking they are saving money find themselves charged for months without access to their funnels. If you do not plan to resume within 30 days, cancel entirely instead.

Missing the 30-day refund window

Clickfunnels counts the refund window from your purchase date or last payment date, not from when you first use the platform. If you bought the plan 35 days ago, you are technically outside the window. However, submit a refund request anyway, citing the Consumer Guarantees Act if the service underperformed.

Paying in USD without checking NZD conversion

Exchange rates shift constantly. If you signed up during a weak NZD period, your monthly cost in NZD may be higher than you expect. Review your actual NZD charges in your bank statements before deciding whether the price justified the cancellation.

Your checklist before you cancel clickfunnels

Use this list to ensure you do not miss a critical step.

• Export all contact lists and customer emails as CSV files.
• Download or screenshot all funnel designs, sequences, and automations.
• Export transaction history and customer order data.
• Check your renewal date and plan to cancel at least 10 days before.
• Decide whether you qualify for a refund (within 30 days of purchase or payment).
• Screenshot or save your account dashboard showing your plan and renewal date.
• Identify whether your subscription is through the website, App Store, or Google Play.
• Gather your account ID and registered email address.
• Prepare a refund request if you are within the 30-day window or have a service complaint.
• Cancel through the appropriate method (dashboard, email, or app store).
• Keep a copy of your cancellation confirmation.

After cancellation: managing your transition

The cancellation itself is only the beginning. What you do in the days and weeks after determines whether you lose customers or migrate them smoothly to your new platform.

Informing your customers

If your funnels are live and capturing leads or processing orders, tell your customers where to find you after Clickfunnels access expires. Send an email from your contact list before the account closes, directing people to your new website, email address, or funnel platform.

Redirecting your funnel URLs

Your Clickfunnels URLs will 404 after your billing period ends. If you are moving to a new platform, set up redirects on your new domain so old links do not break. This preserves your SEO value and prevents customer confusion.

Monitoring for unexpected charges

After your cancellation is confirmed, watch your bank or credit card statements for the next 30-60 days. Occasionally, companies try to rebill subscriptions if you do not confirm the cancellation properly. If you see an unexpected Clickfunnels charge after cancellation, contact your bank immediately and file a dispute.

Why stopee can help you cancel faster

Cancelling any subscription service involves steps, deadlines, and potential refund claims that are easy to miss. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and transition smoothly to new platforms. Our guides break down every platform's cancellation process so you know exactly what to expect, where potential traps hide, and how consumer law protects you.

Whether you are cancelling Clickfunnels, a competing funnel builder, or any other recurring service, Stopee gives you the knowledge and confidence to take action. Visit stopee.com to explore guides for hundreds of other services, or use our tools to track subscriptions you have already cancelled and refunds you are owed.

Contact details and official mailing address

If you need to correspond with Clickfunnels in writing, use these official contact methods.

Email support: support@clickfunnels.com

Billing and refunds: billing@clickfunnels.com

Official mailing address for cancellation or legal correspondence:

Clickfunnels, Inc.
707 SW Washington Street
Suite 1000
Portland, Oregon 97214
United States

Note: This address is used for formal legal and regulatory correspondence. For cancellation, use the dashboard method or email billing support first, as postal cancellation may take 2-3 weeks to process.