Manage Clipchamp

How to cancel clipchamp and protect your subscription in new zealand

What is clipchamp and who should consider cancelling

Clipchamp is a browser-based video editor owned by Microsoft that lets you create, edit and export videos from your web browser or mobile device. It offers both free and paid tiers, with premium features like 4K export, watermark-free videos and access to premium stock assets.

You might use Clipchamp if you make quick social media videos, product demos or simple marketing content. However, if you've signed up for a paid plan and realise you're not using it regularly, or you've found a better alternative, cancelling your subscription makes sense.

When to cancel clipchamp

You should consider cancelling if you no longer edit videos regularly, you prefer desktop editing software like Adobe Premiere Pro, or you've discovered free alternatives that meet your needs. If you subscribed through a Microsoft 365 plan just for Clipchamp access, you might be overpaying for features you don't use across the full suite.

Cancelling early saves you money-but understanding the cancellation process and your refund rights means you keep control of your subscription and your wallet. At Stopee, we help thousands of people navigate these decisions every year.

Your consumer rights in new zealand

Under the Consumer Guarantees Act 1993 (CGA), you have rights when purchasing digital services like Clipchamp. If the service doesn't work as described, or if you can't access your account due to a technical fault that the company causes, you may be entitled to a refund or repair. Microsoft and Clipchamp must provide services that are of acceptable quality and fit for purpose.

Additionally, New Zealand's Fair Trading Act 1986 protects you from misleading conduct. If Clipchamp's cancellation process is deliberately hidden or the company refuses to acknowledge your cancellation request, you can escalate to the Commerce Commission or contact Citizens Advice Bureau for support.

Pricing and plans you're likely paying for

Understanding what you're paying for helps you decide whether cancellation is the right move.

Current clipchamp pricing in new zealand

Which plan costs you the most

If you subscribed to Clipchamp Premium at NZ$185 per year or NZ$18.50 monthly, those charges add up fast if you're only using the service occasionally. Many people don't realise they've been charged monthly for 6+ months without making a single video. If you signed up for Microsoft 365 Personal purely for Clipchamp's premium editing features, you're definitely overpaying-that annual NZ$229 plan includes much more than video editing.

How to cancel clipchamp on every platform

Your cancellation method depends on where you subscribed. Most users manage their Clipchamp subscription through their Microsoft account, but if you subscribed via Apple App Store or Google Play on mobile, you'll cancel there instead. Stopee guides you through each route so you don't get stuck.

Cancel clipchamp via your microsoft account (web)

This is the most common cancellation route for desktop users and anyone who signed up directly on Clipchamp's website.

1. Open Clipchamp in your web browser and log in with your Microsoft account credentials.
2. Navigate to the Billing or Account settings page (usually found in the top-right menu under your profile icon).
3. Click Manage Subscription or View Subscription-this redirects you to your Microsoft account Services & Subscriptions page.
4. Look for the Clipchamp subscription or any Microsoft 365 plan that includes Clipchamp Premium.
5. Select Cancel subscription or Manage subscription next to the plan name.
6. Choose your cancellation reason (optional) and confirm the cancellation.
7. You'll receive a confirmation email from Microsoft. Your paid features remain active until the end of your current billing period.

Pro tip: Your cancellation takes effect at the end of your billing cycle, not immediately. If you're billed monthly and cancel on the 15th of the month, you keep access until the end of that month.

Cancel clipchamp on your apple device (iOS)

If you subscribed to Clipchamp through the Apple App Store on an iPhone or iPad, follow these steps to cancel your subscription directly with Apple.

1. Open the Settings app on your iOS device.
2. Tap your name at the top of the screen.
3. Select Subscriptions (you may need to tap Media & Purchases first).
4. Find and tap Clipchamp in the list of active subscriptions.
5. Tap Cancel Subscription and confirm.
6. Apple sends a cancellation confirmation email. You retain access until your current subscription period ends.

Warning: Apple's App Store subscriptions often auto-renew on a fixed date each month. Mark that date in your calendar so you don't forget to cancel before the next charge.

Cancel clipchamp on your android device (Google play)

Android users who subscribed via Google Play manage their subscription through the Google Play app or website.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Clipchamp.
6. Select Cancel subscription and follow the prompts to confirm.
7. Google sends you a confirmation. Your subscription remains active until the end of the billing period.

Pro tip: You can also manage Google Play subscriptions at play.google.com. Log in with your Google account, go to your account settings and find the Subscriptions section-same cancellation process.

If you can't find your subscription or the cancel button

Sometimes Clipchamp's interface changes, or your subscription is hidden in your account settings. If the steps above don't work for you, try these alternatives.

• Check Microsoft account services directly: Visit account.microsoft.com/services and log in. Search for Clipchamp or any Microsoft subscriptions. You can cancel from there even if the Clipchamp website itself doesn't show a cancel button.
• Contact Microsoft support: If your subscription is managed by Microsoft but you can't locate it, call Microsoft support on 0800 642 22 22 (New Zealand toll-free) or use their online chat at support.microsoft.com.
• For app store subscriptions: If you subscribed via Apple or Google and can't find the cancel button, contact Apple Support (apple.com/support) or Google Play Help (support.google.com/googleplay) respectively.

What happens after you cancel

Cancelling Clipchamp is final, but your data and access don't disappear immediately.

Your access and billing after cancellation

Once you confirm cancellation, your account enters a "cancelled" status. You keep full access to all premium features-including 4K export, watermark-free videos and brand kit controls-until the end of your current billing period. After that date, your account reverts to the free tier or expires entirely, depending on your subscription type.

You won't be charged again. No hidden fees, no auto-renewal surprises. Your billing cycle simply ends.

Your projects, files and data

Clipchamp keeps your account and all project files intact after cancellation. You can still log in and view your past videos and projects, even after your paid plan expires. However, once your paid subscription ends, you lose the ability to:

• Export videos in 4K resolution (capped at 1080p on the free tier)
• Access premium stock assets and music
• Use brand kit controls for consistent branding
• Export watermark-free videos

Pro tip: Before your billing period ends, download and export any important project files, especially if they use premium stock assets you won't be able to re-export on the free tier. Save them to your computer or cloud storage like OneDrive or Google Drive.

Can you get a refund after cancelling clipchamp

Refunds depend on when you cancel, how you paid and your consumer rights under New Zealand law.

Refunds for microsoft-managed subscriptions

If you subscribed to Clipchamp directly on the Clipchamp website (and your subscription is managed by your Microsoft account), you may qualify for a refund. Microsoft's refund policy typically allows returns within 30 days of purchase if the service doesn't meet expectations or you've changed your mind.

To request a refund, visit account.microsoft.com/services, find your Clipchamp subscription and look for a Refund option. Alternatively, contact Microsoft support directly and explain why you want a refund. Keep your original receipt and subscription confirmation email.

Warning: Microsoft doesn't guarantee refunds after 30 days, especially if you've actively used the service. However, if Clipchamp had technical faults or didn't work as advertised, you have stronger grounds for a refund under the Consumer Guarantees Act 1993.

Refunds from apple app store or google play

If you subscribed via Apple App Store or Google Play, refunds are managed by Apple or Google, not by Clipchamp or Microsoft. Both platforms offer refund windows for app subscriptions:

• Apple App Store: 14-day refund window from purchase. Contact Apple Support through settings > your name > Media & Purchases > Report a Problem, or visit reportaproblem.apple.com.
• Google Play: 48-hour refund window for most subscriptions. Request a refund through the Google Play app or at support.google.com/googleplay.

Apple and Google honour refunds within their windows, but after that period, refunds are at their discretion based on your reason.

Your rights under new zealand consumer law

Even outside the standard refund windows, New Zealand consumer protection law gives you additional leverage. Under the Consumer Guarantees Act 1993, digital services must be of acceptable quality and fit for purpose. If Clipchamp:

• Failed to work or had persistent technical issues that the company didn't fix, or
• Didn't match how it was described on the website or in marketing, or
• Became inaccessible due to a fault the company caused

…then you can request a refund or credit, even if Microsoft or Apple's standard window has closed. Contact Clipchamp's support team or Microsoft and cite the Consumer Guarantees Act. If they refuse, escalate to the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau (cab.org.nz) for guidance.

Common mistakes people make when cancelling clipchamp

Cancelling should be straightforward, but we see people make costly errors that delay refunds or trap them into unwanted auto-renewals.

Mistake 1: cancelling but forgetting to confirm

Many platforms ask you to confirm cancellation via email or a second button click. If you skip this step, your subscription keeps billing. Always complete the entire cancellation flow and wait for a confirmation email before assuming you're cancelled. Check your email (and spam folder) for confirmation from Microsoft, Apple, Google or Clipchamp.

Mistake 2: cancelling through the wrong platform

If you subscribed via Google Play but try to cancel on Clipchamp's website, nothing happens. You must cancel through the exact platform where you subscribed. Cross-check your original payment receipt or email-it shows whether you paid Clipchamp directly, Apple, Google or Microsoft.

Mistake 3: not exporting your projects before the cancellation date

Once your paid plan ends, you can't export videos in 4K or without watermarks. If you delay exporting until after cancellation, you'll have to pay to renew your subscription or settle for lower-quality free-tier exports. Export critical projects in the final week of your billing period.

Mistake 4: missing the refund window

Microsoft and app store refunds have tight deadlines. If you wait 60 days to ask for a refund, both Microsoft and Apple will likely decline. Request refunds within 30 days of purchase whenever possible, and have your receipt ready.

Checklist: before and after you cancel clipchamp

Use this checklist to ensure you cancel cleanly and don't lose important work or money.

Contact information for clipchamp support and cancellation

If you need direct help with your Clipchamp subscription or cancellation request, use these official support channels. Stopee recommends keeping your support ticket number and any confirmation emails for your records.

Microsoft support (manages clipchamp subscriptions)

• Phone: 0800 642 22 22 (New Zealand toll-free, Monday-Friday, 9am-6pm NZDT)
• Online chat: support.microsoft.com (select your device and language)
• Services & Subscriptions page: account.microsoft.com/services

Clipchamp support

• Help centre: clipchamp.com/support (knowledge base and tutorials)
• Email support: Available through the Clipchamp app or website (contact form)

Apple app store (if you subscribed via iOS)

• Report a problem: reportaproblem.apple.com
• Apple Support phone: 0800 048 043 (New Zealand)

Google play (if you subscribed via android)

• Help centre: support.google.com/googleplay
• Subscription help: support.google.com/googleplay/answer/7205930

Escalation: consumer protection in new zealand

If Clipchamp or Microsoft refuse to honour your cancellation or refund request, contact these agencies:

• Commerce Commission: comcom.govt.nz (handles breaches of Fair Trading Act and Consumer Guarantees Act)
• Citizens Advice Bureau: cab.org.nz or 0800 367 222 (free consumer advice and dispute resolution)

Final thoughts on cancelling clipchamp

Cancelling a video editing subscription you don't use is a smart financial decision. Whether you subscribed to Clipchamp Premium standalone or included it as part of Microsoft 365 Personal, the cancellation process is straightforward once you know which platform you used to sign up.

Export your projects before your billing period ends, confirm your cancellation via email, and request a refund within 30 days if you're eligible. If the company refuses or you hit unexpected obstacles, New Zealand's Consumer Guarantees Act and Fair Trading Act give you legal standing to escalate your complaint.

At Stopee, we've helped thousands of consumers cancel unwanted subscriptions, recover refunds and take control of their digital spending. Our step-by-step guides, consumer rights advice and escalation support mean you're never stuck with a service you don't use. Visit stopee.com today to explore how we can help you cancel Clipchamp or any other subscription-and keep more money in your pocket.