Manage Complete Anatomy

How to cancel complete anatomy and protect your rights in new zealand

What complete anatomy is and who should consider cancelling

Complete Anatomy is a 3D anatomical learning platform developed by 3D4Medical. It delivers interactive models, medical lectures and educational tools used by medical students, healthcare professionals and educators across devices-desktop, tablet and mobile.

You might subscribe for clinical study, patient education or professional development. But if you've changed fields, completed your course or found a better alternative, cancelling makes sense. At Stopee, we help consumers understand exactly how to exit subscriptions cleanly, and Complete Anatomy is no different.

Who typically uses complete anatomy

Medical students preparing for exams, practising clinicians, anatomy educators and healthcare trainers form the core user base. If your learning goals have shifted or your institution now provides its own platform, you have every right to cancel without penalty.

Why cancellation matters for new zealand subscribers

You're paying in New Zealand dollars, but pricing originates in USD. Exchange rate fluctuations mean your renewal costs can creep up without warning. Stopee recommends checking your renewal date and disabling auto-renewal before that date arrives to avoid surprise charges.

How to cancel complete anatomy across all platforms

Complete Anatomy operates on three separate billing systems, each with its own cancellation process. Your cancellation method depends on where you purchased your subscription.

Cancel through the complete anatomy web portal (direct billing)

If you subscribed directly at 3D4Medical's website, follow these steps to cancel immediately.

1. Visit your Complete Anatomy account at the official portal or web app
   • Go to the login page and enter your credentials
   • Have your email and password ready
2. Navigate to Account Settings or Subscriptions
   • Look for a "Billing" or "My Subscriptions" section
   • You may need to scroll down or access settings from a menu icon
3. Locate your active Complete Anatomy subscription
   • You'll see your plan name (for example, "Student Annual" or "Professional Monthly")
   • Check the renewal date displayed
4. Turn off auto-renewal before the renewal date
   • Click "Turn off auto-renewal" or "Cancel subscription"
   • Confirm your choice when prompted
   • You'll receive an on-screen confirmation and an email
5. Confirm cancellation is active
   • Return to Account Settings and verify auto-renewal now shows as "off"
   • Save the confirmation email for your records
6. If you encounter issues, email support directly
   • Contact: support@3d4medical.com
   • Include your account email and subscription plan in the message
   • Stopee advises keeping copies of all correspondence

Warning: Web subscriptions are non-refundable for partial periods. Turn off auto-renewal at least 48 hours before your renewal date to prevent the next charge entirely.

Pro tip: Set a phone reminder for three days before your renewal date. This buffer gives you time to cancel without rushing.

Cancel via apple app store (iPhone and iPad)

If you subscribed through the App Store, Apple handles billing and refunds, not 3D4Medical. Follow Apple's own cancellation process.

1. Open the Settings app on your iOS device
   • Tap your name at the top of the screen
   • Select "Subscriptions"
2. Find Complete Anatomy in your active subscriptions list
   • Scroll through all active subscriptions until you see "Complete Anatomy"
   • If you don't see it, check under "Expired" or search manually
3. Tap Complete Anatomy to open its details
   • Review your renewal date and plan type
   • Note the exact billing amount shown
4. Tap "Cancel subscription"
   • A confirmation message will appear
   • Apple will ask why you're cancelling (optional feedback)
   • Confirm the cancellation
5. Verify cancellation completed
   • You'll see "Expires [date]" instead of "Renews"
   • Check your email for an Apple receipt confirming the change
6. Request a refund if eligible
   • Visit appleid.apple.com and sign in
   • Go to "Media & Purchases" and select "Purchase History"
   • Find the Complete Anatomy charge and tap "Report a Problem"
   • Select your reason and request a refund
   • Apple reviews requests within 48 hours

Warning: Once you cancel, you lose access to Complete Anatomy at the end of your current billing period, not immediately. You can still use the app until that date expires.

Pro tip: Apple grants refunds more readily if you cancel within 48 hours of purchase or if the app is genuinely faulty. If your reason is "changed my mind," your chances are lower-but Stopee recommends trying anyway.

Cancel via google play store (Android)

Android users subscribed through Google Play should use Google's cancellation system. Google, not 3D4Medical, manages your billing and refund eligibility.

1. Open the Google Play app on your Android device
   • Tap your profile icon (top right)
   • Select "Manage subscriptions"
2. Locate Complete Anatomy in your subscriptions
   • Scroll the list of all active subscriptions
   • Tap Complete Anatomy when you find it
3. Review your subscription details
   • Check your renewal date and current plan price in NZD
   • Confirm this is the subscription you want to cancel
4. Tap "Cancel subscription"
   • Google will offer a brief explanation or survey
   • Select your reason (optional but helpful to Google)
   • Confirm the cancellation
5. Confirm the cancellation is complete
   • The subscription status will change to "Cancelled"
   • Access continues until the end of your current billing period
   • Check your email for a Google Play receipt
6. Request a refund if you're within the window
   • Go to pay.google.com and sign in
   • Select "Manage purchases"
   • Find the Complete Anatomy charge and click "Request a refund"
   • Select your reason and submit
   • Google typically reviews within 24 hours

Warning: Google Play refunds are generally limited to 48 hours from purchase. After that, cancellation stops future charges but doesn't recover past payments.

Pro tip: If the app crashes frequently or doesn't display content correctly, mention this in your refund request. Technical failures strengthen your case on Google Play.

What happens after you cancel complete anatomy

Cancellation feels final, but a few practical things happen on your account. Understanding the timeline and access limits helps you avoid frustration.

Your access after cancellation

Web subscriptions end access immediately when you cancel. Your models, downloads and project data disappear right away.

App Store and Google Play subscriptions behave differently: you retain access until the end of your paid period. If your renewal date is 15 February and you cancel on 10 February, you keep using Complete Anatomy until 15 February.

After that final date, you cannot log in. Any unsaved content or notes tied to your account are lost unless you export them first.

Protecting your data before you go

Before cancelling, download or export any custom annotations, case studies or saved content you created. Most anatomy apps don't offer an automated export tool, so Stopee recommends taking screenshots or notes of critical information.

Contact support@3d4medical.com if you need help extracting project data. Request this help at least one week before your planned cancellation to allow time for a response.

Billing stops completely

Once you cancel, auto-renewal turns off. No further charges will appear on your credit or debit card on the renewal date. You are not charged again unless you manually re-subscribe.

Check your bank statement one week after cancellation to confirm no charge was taken. If an unexpected charge appears, contact your bank or the relevant platform immediately (Apple, Google, or 3D4Medical support).

Refund eligibility and your options in new zealand

Refunds are the question every canceller asks. Your eligibility depends entirely on where you bought your subscription and when.

Web subscriptions (direct from 3D4Medical)

3D4Medical classifies all web subscriptions as prepaid and non-refundable. Once you pay, you cannot recover unused days or partial months, even if you cancel immediately after purchase.

This policy applies regardless of why you cancel. Stopee understands this feels strict, but it's their stated position.

Your only exception is if the service breaches New Zealand consumer law. See the next section for details.

App store purchases (Apple)

Apple allows refunds within 48 hours of purchase, no questions asked. After that window, refund approval depends on whether the app malfunctions or misleads you.

Free trials that convert to paid subscriptions lose refund eligibility the moment the trial ends and payment is charged. You cannot refund the paid portion retroactively.

Request refunds through appleid.apple.com or contact Apple Support directly. Be clear and honest: "The app doesn't match the description" or "It crashes constantly" carries weight. "I changed my mind" does not.

Google play purchases (Android)

Google Play enforces a 48-hour refund window from purchase, similar to Apple. After 48 hours, refunds are discretionary.

If you claim a technical fault, provide specific details: "Models won't load" or "I cannot access offline content despite paying for it." Vague complaints rarely succeed.

Submit refund requests at pay.google.com. Google's system is usually faster than Apple-expect a decision within 24 hours.

Your rights under new zealand's consumer guarantees act

If Complete Anatomy is faulty, doesn't match its description, or fails to provide the service you paid for, you have legal protections regardless of the non-refund policy.

The Consumer Guarantees Act 1993 entitles you to a remedy if:

• The app crashes, freezes or becomes unusable
• Key features advertised in the App Store don't work
• You were misled about what the subscription includes
• The service is fundamentally different from what was promised

In these cases, you can demand a refund, replacement or partial refund for the period you couldn't access the service.

Pro tip: Document everything. Take screenshots of crashes, save marketing claims from the app listing, and keep emails about issues. This evidence becomes critical if you escalate to the Commerce Commission or dispute resolution.

Stopee recommends contacting the Commerce Commission (comcom.govt.nz) if 3D4Medical, Apple or Google refuse a legitimate refund request.

Complete anatomy pricing and plans

Understanding your plan and its cost helps you decide whether cancellation is the right move or if switching to a cheaper option makes more sense.

Pricing structure and new zealand conversion

Complete Anatomy publishes prices in USD. At checkout, your NZD cost is calculated using the current exchange rate plus platform fees. Actual NZD amounts fluctuate daily.

A plan advertised at US$39.99 might cost you between NZ$65 and NZ$75 depending on exchange rates and whether your platform (Apple, Google, 3D4Medical) adds processing fees on top.

Exchange rates mean your actual NZD charge may differ from these estimates. Stopee recommends checking your most recent receipt to see your real cost.

Common mistakes when cancelling complete anatomy

Cancelling feels straightforward, but small missteps cost you money. Many New Zealand users miss critical steps that result in unwanted charges.

Mistake one: turning off auto-renewal too late

Your renewal date creeps up fast. If you cancel just one day after renewal, you've already paid for the next full period. Stopee has seen users charged twice because they didn't check their renewal date before cancelling.

Solution: Mark your renewal date in your phone calendar three months in advance. Set a reminder alert for three days before. Cancel at least 48 hours early to be safe.

Mistake two: confusing access dates with cancellation dates

On Apple and Google Play, cancelling doesn't end access immediately. You lose access only at the end of your paid period. Many users cancel and then panic when they can still log in the next day, thinking the cancellation failed.

This is normal. Your access ending date is separate from your cancellation date. Both appear in your account settings-read them carefully.

Mistake three: not checking multiple platforms

If you've used Complete Anatomy on both iOS and Android, or subscribed via both web and an app store, you might have multiple active subscriptions. Cancelling one does not cancel the others.

Check your account on every platform you've ever used. Stopee recommends logging into the web portal, Apple, and Google Play separately and verifying subscription status on all three. One missed subscription means an unexpected charge next month.

Mistake four: forgetting to request a refund within the window

Apple and Google operate a strict 48-hour refund window. After that, they won't refund automatically. You must request manually.

Don't assume cancelling means refunding. Log into Apple or Google's support portal within 48 hours and submit a refund request explicitly. Use clear language: "I purchased this on [date] and request a refund under Apple's refund policy" or "I want a refund under Google Play's 48-hour window."

Mistake five: losing your account recovery details

Once your subscription expires and access ends, you cannot log back in to export data or retrieve information. Your account is locked unless you resubscribe.

Before cancelling, write down any useful information: case study notes, custom annotations, important diagrams. Take screenshots. Save your login details somewhere safe in case you need to reactivate later (reactivation requires a new payment, but you'll need access to your original email).

Checklist before you cancel complete anatomy

Use this checklist to ensure you cancel smoothly and avoid avoidable mistakes.

• Check your current renewal date across all platforms (web, Apple, Google)
• Confirm today's date is at least 48 hours before renewal
• Export or screenshot any critical data, notes or annotations
• Have your account email and password ready
• Note your current plan name and price in NZD
• If cancelling via Apple or Google, note the exact purchase date (for the refund window)
• Log into your bank account and identify the 3D4Medical, Apple or Google charge so you can spot billing issues later
• Open a document and write down the date and time you cancelled, plus any confirmation numbers provided
• If using email support, draft a clear cancellation request with your account email, plan type and cancellation date
• Set a calendar reminder for three days after cancellation to verify no charge appeared on your card

Summary and your next steps

Complete Anatomy remains a powerful tool for anatomy education, but subscriptions are only worthwhile if you're actively using the platform. If your learning goals have changed, your course finished, or a better alternative emerged, cancelling is the right choice.

You now know exactly how to cancel on every platform-web, Apple or Google Play. You understand what happens to your access, when refunds are possible, and what New Zealand consumer law protects you with.

The most important action: identify your renewal date right now and cancel before that date arrives. Stopee has helped thousands of New Zealand consumers cancel unnecessary subscriptions and reclaim their money. Don't let Complete Anatomy charge you again simply because you delayed action.

If you face pushback from 3D4Medical, Apple or Google, remember the Consumer Guarantees Act has your back. And Stopee is here to guide you through escalation if needed-visit stopee.com to learn more about your consumer rights.