Manage Djay Pro

How to cancel djay pro and reclaim control of your subscription

What is djay pro and why you might cancel

Djay Pro is a premium DJ application built by Algoriddim that gives you access to professional mixing tools, stem separation, time-stretching, and vast libraries of loops and samples. The app runs across iOS, macOS, Android and Windows, making it popular with DJs ranging from hobbyists to professionals who want mobile and desktop mixing integrated with streaming services like TIDAL and SoundCloud.

You might be cancelling because you've found a different tool that suits your workflow better, your music production priorities have shifted, or you simply want to reduce your monthly subscriptions. Whatever your reason, Stopee is here to guide you through the process with clear, actionable steps so you don't pay for features you're no longer using.

Who uses djay pro

Djay Pro attracts DJs of all skill levels-from those learning the basics to experienced professionals. If you're someone who wants cross-platform access to your mixes, integration with major streaming libraries, and advanced audio manipulation on the go, this app has been designed with you in mind. However, not everyone needs these features indefinitely, and that's when cancellation becomes the right choice.

The core features you lose after cancellation

When you hold a Djay Pro subscription, you unlock stem separation (isolating vocals, drums, and instruments from full tracks), unlimited loops and sample packs, advanced time-stretching for tempo control, and cross-platform synchronisation of your djay account. Once you cancel, you revert to the free version, which has a limited feature set and smaller sample library. Understanding what you're giving up helps you decide whether cancellation is right for you.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act 1993 protects you when you purchase digital services, and it's important you understand these rights before, during and after you cancel Djay Pro.

What the consumer guarantees act covers

Under New Zealand law, any service you purchase-including a Djay Pro subscription-must be of acceptable quality, fit for purpose, and as described by the seller. If Djay Pro fails to deliver on these standards (for example, if the app repeatedly crashes, stem separation doesn't work, or features are unavailable despite paying for them), you have rights to remedies that are separate from the platform's standard refund policy.

These rights exist independently of whether the App Store, Google Play or Microsoft Store grants a refund. If you believe the service is faulty or unfit for purpose, you can escalate your complaint to the service provider or seek advice from Consumer NZ (the independent consumer advocacy authority), which can be reached at consumerprotection.govt.nz or by phone.

Cooling-off rights and when they apply

New Zealand does not have a statutory 14-day cooling-off period for digital services in the same way that applies in the EU. However, if Djay Pro was supplied by a business operating under misleading conduct or if the service is genuinely faulty, consumer law still protects you. Stopee recommends keeping detailed records of when you purchased, what you were promised, and any evidence of faults-these become crucial if you need to escalate a complaint.

How to cancel djay pro on iOS and macOS

Djay Pro subscriptions purchased through Apple's App Store are managed directly within your Apple account settings, and cancellation must happen there.

Cancel on iPhone or iPad

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
   • Select Subscription.
2. Look for Djay Pro in your active subscriptions list and tap it.
   • If you have multiple subscriptions, scroll down to find Djay Pro specifically.
3. Tap Cancel Subscription at the bottom of the screen.
   • A confirmation message will appear asking if you're sure you want to cancel.
   • Tap Confirm to finalise your cancellation.
4. Confirm the cancellation by following the on-screen prompts.
   • Apple will ask for your reason (optional but helpful feedback for the developer).
   • You will immediately receive a confirmation email to your Apple ID email address.

Pro tip: Apple processes cancellations instantly, but your PRO access continues until the end of your current billing cycle. You can cancel up to 24 hours before your next renewal to avoid an unwanted charge, though Stopee recommends cancelling as soon as you've made your decision.

Cancel on mac

1. Open the App Store on your Mac (not iTunes).
   • Click on the App Store menu at the top left and select App Store.
2. Look for your account section (top right corner).
   • Click your Apple ID icon or your name.
   • Select Account Settings from the dropdown menu.
3. Navigate to Subscriptions in the left-hand menu.
   • You will see a list of all your active subscriptions.
4. Click Manage next to Djay Pro.
   • A details page opens showing your billing history and renewal date.
5. Click Edit or the ellipsis menu (...) and select Cancel Subscription.
   • Follow Apple's confirmation steps to finalise your cancellation.

Warning: Do not uninstall the Djay Pro app before cancelling your subscription. The app deletion does not automatically cancel your subscription; you must complete the cancellation through App Store settings or your billing will continue.

How to cancel djay pro on android

If you purchased Djay Pro through Google Play, you manage your subscription directly in the Google Play Store app on your Android device or through your Google account online.

Cancel using the google play app on your device

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions.
   • You will see separate sections for "Payments" and "Subscriptions".
   • Tap Subscriptions.
3. Find Djay Pro in your active subscriptions list.
   • Google Play lists all current subscriptions alphabetically.
   • Tap on Djay Pro to view your subscription details.
4. Tap Cancel subscription at the bottom.
   • Google will ask you to confirm your reason for cancelling (optional).
5. Confirm your cancellation by tapping Cancel subscription again.
   • You will receive a confirmation email from Google Play within minutes.

Pro tip: Google Play allows you to cancel immediately, and you retain access to Djay Pro until the end of your current billing period. Unlike some services, Google does not require you to provide a reason to cancel, though feedback helps the developer understand user needs.

Cancel through your google account online

1. Visit myaccount.google.com in your web browser.
   • Log in with the Google account linked to your Djay Pro purchase.
2. Click Payments and subscriptions in the left menu.
   • Select Subscriptions.
3. Select Djay Pro from the list.
   • You will see your billing history and next renewal date.
4. Click Cancel subscription.
   • Confirm the cancellation in the popup that appears.

Warning: Uninstalling the Djay Pro app from your Android device does not cancel your subscription. You must complete the cancellation through Google Play Store settings to prevent future charges. Stopee has seen countless consumers forget this step and wake up to an unexpected charge 30 days later.

How to cancel djay pro on windows and other platforms

If you purchased Djay Pro through the Microsoft Store on Windows, your subscription is managed via your Microsoft account, not directly by Algoriddim.

Cancel on windows via microsoft store

1. Open the Microsoft Store app on your Windows device.
   • Click your profile icon in the top right corner.
2. Select App subscriptions.
   • You will see a complete list of all your active subscriptions.
3. Find Djay Pro and click Manage.
   • This opens the subscription details page for Djay Pro.
4. Click Cancel subscription.
   • Microsoft will ask you to confirm your cancellation reason (optional).
   • Select a reason from the dropdown if you wish to provide feedback.
5. Confirm your cancellation.
   • Click Cancel to finalise the process.
   • You will receive a confirmation email from Microsoft within a few minutes.

Why there is no web-only cancellation

Algoriddim does not host a direct web portal where you can cancel Djay Pro subscriptions. This is because Djay Pro uses what's called "platform billing"-meaning the App Store, Google Play, Microsoft Store or other app marketplace handles all subscription management. Stopee advises you to always cancel through the platform where you made your original purchase, as that's the only method that will stop your future charges.

What happens to your access after cancellation

Cancelling Djay Pro is a clean process, but it's important you understand what you keep and what you lose after your subscription ends.

Your PRO features during your final billing cycle

Once you cancel, you retain full access to all Djay Pro features until the end of your current billing period. If you paid for a monthly subscription and cancel on the 10th of the month, you keep PRO access until the 10th of next month. This grace period gives you time to export your mixes, save your settings, or back up any work you've created.

What reverts to free after expiry

When your billing period ends, Djay Pro automatically downgrades your account to the free version. This means you lose access to stem separation, the full loop and sample library, advanced time-stretching, and unlimited track analysis. Your basic mixing tools remain, but the app becomes significantly less powerful. Your existing mixes and projects are not deleted, but you cannot edit or export them using premium features once your subscription lapses.

Your djay account and cross-platform access

Your djay account (if you created one for cross-platform synchronisation) remains active after cancellation. However, your PRO entitlements are removed from your account. Any mixes or settings you synced across devices during your subscription remain on your devices' local storage, but new cloud features are no longer available to free users.

Can you get a refund for djay pro

Refunds for Djay Pro are determined by the platform where you made your purchase, not by Algoriddim directly. Understanding this distinction is crucial because it affects where you must request a refund and what your realistic options are.

How platform refund policies work

Apple's App Store, Google Play and Microsoft Store each operate their own refund policies, and Djay Pro developers must comply with each platform's rules rather than setting their own. This means your eligibility for a refund depends entirely on which app marketplace processed your purchase.

Generally, App Store refunds are granted within 15 days of purchase for first-time requests. Google Play typically allows refunds within 48 hours of purchase but rarely grants refunds after that period. Microsoft Store policies vary but usually align with a 14-day window. None of these are guaranteed, and each request is reviewed individually.

Requesting a refund through your platform

1. Gather your proof of purchase.
   • Locate your receipt email from the App Store, Google Play or Microsoft Store.
   • Take screenshots of the subscription details page in your account settings.
   • Note the exact date of purchase and your subscription end date.
2. Submit your refund request through the platform's support channel.
   • Apple: Visit reportaproblem.apple.com, select your purchase, and choose Report a Problem.
   • Google Play: Open the Google Play Store app, go to Account > Order History, find the charge, and select Report a Problem.
   • Microsoft Store: Sign into your Microsoft account, go to Order History, and select Return or Request a Refund.
3. Explain your reason clearly.
   • If you believe Djay Pro is faulty, not as described, or unfit for purpose, state this explicitly.
   • Reference the specific feature that is not working or not as advertised.
   • Avoid vague reasons like "I changed my mind"-these are often denied unless within the platform's grace period.
4. Wait for the platform's response.
   • Apple typically responds within 48 hours.
   • Google Play may take 7 to 14 days.
   • Microsoft Store usually responds within 10 business days.

Pro tip: If the platform denies your refund and you genuinely believe Djay Pro is faulty or not fit for purpose, you can escalate your complaint under New Zealand's Consumer Guarantees Act. Contact Consumer NZ at consumerprotection.govt.nz for advice on next steps. This is a powerful lever that Stopee recommends using if the app marketplace refuses to help.

When refunds are unlikely

Warning: Refunds are rarely approved after 48 hours on Google Play or 15 days on Apple if your only reason is "I no longer want it". The platforms view these as change-of-mind requests, not service failures. If Djay Pro simply doesn't suit your needs anymore, cancellation is your best option to stop future charges, but a past payment is unlikely to be refunded unless the app is genuinely faulty.

Djay pro pricing and subscription plans

Understanding Djay Pro's pricing structure helps you decide whether the subscription offers value and what you might be paying for if you haven't cancelled yet.

Current pricing in new zealand

If you're on the annual plan and cancel partway through, you will not receive a pro-rata refund unless the service is faulty. This is why Stopee recommends choosing the monthly plan if you're unsure about long-term use, even though the annual plan is cheaper per month.

Common mistakes people make when cancelling djay pro

Cancelling a subscription seems simple, but many people stumble on the same issues-often leading to accidental continued charges and wasted money.

Deleting the app without cancelling your subscription

This is the most common mistake by far. Uninstalling Djay Pro from your device does absolutely nothing to stop your subscription or your next charge. The app is just software; your subscription exists independently in the App Store, Google Play or Microsoft Store. You must cancel through your platform's subscription settings, not through the app itself. Stopee has helped hundreds of people recover unexpected charges because they forgot this crucial step.

Cancelling too close to your renewal date

If you cancel just hours before your renewal date, the charge may already have processed before your cancellation takes effect. Always cancel at least 24 hours (ideally 2 to 3 days) before your billing date to ensure your cancellation is processed in time. Check your most recent confirmation email to find your exact renewal date.

Failing to save a cancellation confirmation

After you cancel, screenshot your confirmation page and save the confirmation email you receive. If a charge appears on your statement later, you have proof that you cancelled. Without this evidence, disputing the charge becomes much harder. Stopee recommends creating a folder in your email where you store all cancellation confirmations for every service you use.

Assuming your account is deleted

Cancelling your subscription does not delete your djay account or your account on the platform (App Store, Google Play, etc.). Your account remains; only your PRO entitlements are removed. If you want to delete your account entirely, you must contact Algoriddim's support team separately. Cancelling the subscription alone is not enough if you want to remove all your data.

Checklist before and after you cancel djay pro

Use this checklist to ensure you've covered all the important steps before and after cancelling.

Before you cancel

• Export or save any mixes or projects you want to keep.
• Back up any custom samples or settings you've created.
• Note your current subscription billing date and next renewal date.
• Take screenshots of your subscription details page as proof.
• Decide whether you want to delete your djay account entirely (optional).

At the moment of cancellation

• Log into the correct platform (App Store, Google Play, Microsoft Store).
• Navigate to your subscriptions settings.
• Locate Djay Pro and select Cancel Subscription.
• Complete all confirmation steps the platform asks for.
• Screenshot the final confirmation page.

After cancellation

• Save the confirmation email you receive from the platform.
• Create a record in your email or a document noting the cancellation date, platform, and confirmation number.
• Check your subscription settings again after 24 hours to confirm Djay Pro no longer appears as active.
• Monitor your bank or credit card statement on your renewal date to ensure no charge appears.
• If an unexpected charge appears, use your cancellation proof to dispute it immediately.

Should you cancel or pause your djay pro subscription

Before you cancel, consider whether a temporary pause might better suit your situation.

Reasons to cancel (rather than pause)

Cancel Djay Pro if you no longer mix music regularly, you've switched to a competing DJ app, you're taking an extended break from music production, or the subscription no longer provides value. Cancellation is final but simple: you stop paying immediately and cannot accidentally be charged again unless you manually resubscribe.

Reasons to keep the subscription (or pause it)

Keep paying if you mix music at least once a month, you value the stem separation tool and premium samples, or you intend to return to DJing within a few months. Some DJ apps offer pause features (though Djay does not currently), which suspends your subscription temporarily without cancelling it entirely. Since Djay Pro doesn't offer a pause option, you must choose between cancelling or staying subscribed.

Contact algoriddim for account or refund escalations

If you believe Djay Pro is faulty, you've been incorrectly charged after cancellation, or you need to escalate a complaint beyond the platform's support, you can contact Algoriddim directly.

Algoriddim's contact details

Algoriddim GmbH (the developer of Djay Pro) is based in Germany. While Algoriddim does not operate a dedicated New Zealand office, you can contact their support team at support@algoriddim.com or through their website at algoriddim.com. For formal complaints or escalations related to consumer guarantees, Stopee recommends sending a letter to their registered address:

Algoriddim GmbH
Rheinsberger Strasse 76/77
10115 Berlin
Germany

Include your proof of purchase, cancellation confirmation, the date of any disputed charges, and a clear description of the issue. Retain copies for your records. You can also escalate your complaint to Consumer NZ (consumerprotection.govt.nz) if Algoriddim does not respond within 30 days or if their response is unsatisfactory. Consumer NZ has the authority to investigate complaints about imported digital services and can compel remedies under the Consumer Guarantees Act.

Final summary: regain control of your djay pro costs

Cancelling Djay Pro takes fewer than five minutes if you follow the right steps for your platform. Whether you're on iOS, macOS, Android or Windows, the process is straightforward: log into your subscription settings, find Djay Pro, and select Cancel Subscription. You retain PRO access until your billing period ends, then the app reverts to its free feature set. No data is lost, and you can always resubscribe later if you change your mind.

Refunds are handled by the platform where you purchased (not by Algoriddim), and they're only approved within specific windows (48 hours for Google Play, 15 days for Apple) unless the service is faulty. If a platform denies your refund, New Zealand's Consumer Guarantees Act gives you additional rights-particularly if Djay Pro is not fit for purpose or not as described. Consumer NZ is your escalation point if you need advice or if the service provider refuses to help.

Stopee has helped thousands of consumers cancel unwanted subscriptions by breaking down each platform's process into simple steps, anticipating the common mistakes that lead to accidental charges, and explaining your consumer rights clearly. Use the checklists and contact information in this guide to cancel with confidence. Document your cancellation, watch your next billing date, and move forward knowing you've taken control of your subscriptions. Stopee is here whenever you need guidance on cancelling other services too-visit stopee.com to explore guides for thousands of other subscriptions.