Manage Ecomhunt

How to cancel ecomhunt and claim your refund in new zealand

What is ecomhunt and who uses it

Ecomhunt is a product-research and dropshipping intelligence platform that helps ecommerce entrepreneurs identify trending items, track performance metrics, and access training resources. The service is operated by Blueicon Ltd., an Israeli company offering both free and paid subscription tiers.

How the service works

You get access to a curated database of winning products, real-time trending analytics, product trackers, and educational materials designed for dropshipping sellers. The platform charges monthly or annual fees depending on which plan tier you select at signup. Payments are processed in NZD, though pricing is pegged to USD conversion rates.

Who should consider it

Ecomhunt suits online sellers hunting for product validation data and market insights. If you're exploring dropshipping or already running an ecommerce store, the analytics and training may appeal. However, if you find the data overwhelming, costs too high, or the tool underperforming for your workflow, cancelling is straightforward.

Ecomhunt pricing and plan breakdown

Understanding what you're paying for helps you decide whether the service justifies the cost in your situation.

Current plan costs in new zealand dollars

What you should know about pricing

Prices shown are approximate NZD conversions (USD 1 = NZD 1.736 as of January 2026) and fluctuate with exchange rates. Annual subscriptions often cost less per month than month-to-month billing. If you signed up on annual terms, your cancellation will stop future renewals but you'll retain access until your paid period expires. Stopee recommends checking your exact billing date before cancelling to maximise the value of any remaining balance.

Why you might want to cancel ecomhunt

Cancellation happens for many legitimate reasons, and Stopee is here to help you exit cleanly and recover money if you qualify.

Common reasons to cancel

• The tool doesn't match your product-research workflow or ecommerce model
• You've switched to a competitor platform offering better analytics or lower cost
• You're scaling down your dropshipping operation or moving to a different sales model
• The monthly subscription cost no longer fits your business budget
• The platform lacks features you need, or interface frustrates your team
• You purchased within 30 days and want your money back with no strings attached

What cancelling does and doesn't mean

Cancelling stops future billing cycles and halts auto-renewal. Your account data (saved products, trackers, notes) may remain stored depending on Ecomhunt's retention policy; you typically keep access through the end of your current paid billing period. Cancellation is not account deletion. If you want full account removal, contact Ecomhunt support separately after cancelling your subscription.

How to cancel ecomhunt in three ways

You have multiple cancellation routes depending on where you subscribed. Stopee recommends the website method as your first choice because it gives you the most control and documentation.

Method 1: cancel via the ecomhunt website (recommended)

This is the cleanest route and leaves you with a clear cancellation record.

1. Sign in to your Ecomhunt account at ecomhunt.com using your email and password
2. Click on your profile icon or account menu, usually in the top right corner
3. Navigate to Account settings, Subscription, or Billing
   • Look for tabs or links labeled "Manage subscription" or "Plans"
   • If you don't see these immediately, scroll down the settings page
4. Locate your active subscription and click Cancel subscription or Stop renewal
5. Review the cancellation summary (Ecomhunt will confirm your access end date)
6. Confirm the cancellation by clicking the final confirmation button
7. Save or screenshot the confirmation page for your records

Pro tip: Write down your cancellation confirmation number and the date. You'll need this if you later dispute a charge or claim your refund.

Method 2: cancel via apple app store (iOS devices)

If you subscribed through the iOS app, Apple handles your cancellation and refund eligibility.

1. Open the App Store app on your iPhone or iPad
2. Tap your profile icon in the bottom right corner
3. Select Subscriptions
4. Find and tap Ecomhunt in your active subscriptions list
5. Tap Cancel subscription or Stop free trial
6. Confirm cancellation by following Apple's prompts

Warning: App Store cancellations are final once confirmed. Refunds after 30 days depend on Apple's policy, not Ecomhunt's. Contact Apple Support directly if a charge appears after cancellation.

Method 3: cancel via google play store (Android devices)

Android users follow a similar path through the Google Play Store.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions
4. Tap Ecomhunt from the list of active subscriptions
5. Tap Cancel subscription
6. Choose your cancellation reason from the dropdown (optional but recommended)
7. Tap Cancel to confirm

Pro tip: If you subscribed through an app store rather than the website, contact Ecomhunt support afterwards to confirm the main account is also deactivated. This prevents confusion if you later try to resubscribe.

What happens immediately after you cancel

Cancellation triggers a series of changes to your account, and knowing the timeline helps you plan.

Your access and billing after cancellation

You retain full access to Ecomhunt until the end of your current paid billing period. If you cancelled mid-month on a monthly plan, you keep everything until that month expires. There are no pro-rata refunds or partial-period credits. Auto-renewal stops permanently once you confirm cancellation; the platform will not charge you again unless you manually resubscribe.

Your account data and future re-entry

Ecomhunt stores your saved products, tracker history, and account notes per its data retention policy. If you rejoin later, some or all of this data may be available, but this depends entirely on Ecomhunt's backend practices. Do not assume your old trackers will be live or intact if you return. Stopee suggests exporting any critical data (screenshots, spreadsheets, product lists) before your access ends, just to be safe.

Will you get a refund from ecomhunt

Refund eligibility is your strongest lever for recovering money, and understanding the rules puts you in control.

The 30-day money-back guarantee

Ecomhunt publicly offers a 30-day "money-back guarantee" on paid plans. If you purchased a subscription and cancel within 30 days, you are eligible for a full refund with no questions asked. This is the most customer-friendly window and Stopee strongly recommends acting fast if this applies to you.

To claim this refund, contact Ecomhunt support via email or the website contact form immediately after cancelling. Provide your order number, subscription plan, and purchase date. Most refunds process within 5 to 10 business days back to your original payment method.

Refunds after 30 days

After the initial 30-day window, refunds are entirely at Ecomhunt's discretion according to their Terms and Conditions. The company is not obligated to refund you, though exceptional circumstances (technical faults, billing errors, false charges) may warrant an appeal. Purchases through Apple App Store or Google Play Store are governed by those platforms' refund rules, which differ from Ecomhunt's policy.

How to request a refund

1. Locate your order confirmation email from Ecomhunt or the app store
2. Copy your order/transaction ID and the exact purchase date
3. Email Ecomhunt support at their official support address (check the website footer or contact page)
4. Explain your reason for the refund request concisely (e.g., "I am within the 30-day guarantee window" or "I was incorrectly charged twice")
5. Include your order ID, subscription plan name, and purchase date
6. Wait for their response; most support teams reply within 3 business days

Pro tip: Keep copies of all emails and confirmation messages. If Ecomhunt refuses a legitimate refund claim, you may escalate under New Zealand consumer law.

Your consumer rights in new zealand

Stopee always reminds customers that statutory consumer protections exist to protect you against unfair business practices.

Consumer guarantees act protections

Under New Zealand's Consumer Guarantees Act 1993, you have the right to services that are of acceptable quality, fit for purpose, and supplied with due care and skill. If Ecomhunt fails to deliver accurate analytics, its platform is broken, or the service does not match what was advertised, you may have grounds to demand a refund or compensation. The Act applies regardless of Ecomhunt's Terms and Conditions.

Unsolicited billing and auto-renewal

If Ecomhunt charged you without clear consent or continued billing after you cancelled, you can dispute the charge with your bank or credit card issuer. Most financial institutions allow chargebacks for unauthorized or wrongful recurring charges within 120 days of the transaction. Contact your bank immediately if this happens to you.

Escalation and enforcement

If Ecomhunt refuses to honour the 30-day guarantee or breaches Consumer Guarantees Act obligations, you can lodge a complaint with the Commerce Commission. Stopee recommends keeping detailed records of all communications and include them in your complaint. The Commerce Commission investigates unfair trading practices and can compel businesses to refund customers.

Common mistakes to avoid when cancelling

Many customers unknowingly sabotage their own cancellations or forfeit refunds by taking wrong steps early on. Here's what not to do.

Top errors and how to sidestep them

• Cancelling via app but not the website: If you subscribed on the website but cancel only via the app store, your main account may remain active and continue charging. Always cancel through the platform where you originally signed up.
• Forgetting the 30-day window: Every day past 30 days makes a refund harder. If you're unhappy, act immediately. Stopee tracks cancellation deadlines so you don't miss them.
• Not saving your confirmation: A screenshot or confirmation email is your proof of cancellation and refund eligibility. Without it, you have no record if the company later disputes your claim.
• Contacting support after deleting the app: You lose access to receipts and order details once the app is gone. Export or photograph important information before you uninstall.
• Ignoring a final charge: If you see a charge after cancellation confirmation, contact your bank and Ecomhunt support immediately. Do not assume it will disappear on its own.
• Accepting "free trial" renewal without reading the fine print: Many "free trials" auto-convert to paid plans. Check your Terms and Conditions when you sign up, and set a phone reminder 3 days before trial expiry.

Your cancellation checklist

Stopee has prepared a step-by-step checklist to ensure you leave no stone unturned when cancelling Ecomhunt.

Before you cancel

• Confirm your subscription plan name and billing date
• Check whether you are within the 30-day money-back guarantee window
• Export or screenshot any critical data, product lists, or tracker settings
• Locate your original purchase confirmation email and order number
• Review your Terms and Conditions or FAQ for any platform-specific rules

During cancellation

• Cancel via the website if possible (clearest record)
• If you subscribed via an app store, cancel there as your primary method
• Confirm the cancellation end date and access expiry shown on screen
• Save or screenshot the final confirmation page immediately
• Note the cancellation date and any confirmation number provided

After cancellation

• Wait 2-3 days, then check that no new charge appears on your bank statement
• If you're within 30 days, email support with your refund request within 48 hours
• Keep all support emails and refund correspondence in a folder for future reference
• Follow up if you don't receive a refund within 10 business days
• If refund is refused unreasonably, gather evidence and file a Commerce Commission complaint

Should you keep or cancel ecomhunt

This decision matrix helps you weigh whether Ecomhunt is right for your dropshipping or ecommerce strategy.

Reasons to keep your subscription

• You actively use product analytics to validate items before listing them
• The trending products database matches your niche or market focus
• You rely on the 1-on-1 consultancy or training resources (Pro and Suite plans)
• The cost is less than 2% of your monthly ecommerce revenue
• You use the AliExpress data integration (Suite plan) daily to source inventory

Strong reasons to cancel

• You've been subscribed 3+ months without finding validated winning products
• You switched to a rival platform (Oberlo, AutoDS, Spocket) that fits your workflow better
• Your dropshipping model no longer requires third-party product research
• The monthly cost strains your cash flow or exceeds your profit margin
• You signed up on trial and realised the interface or data quality falls short of expectations
• You're pivoting to wholesale, print-on-demand, or direct manufacturing (not dropshipping)

How to contact ecomhunt for help

If you need further assistance beyond Stopee's guidance, here's how to reach the company.

Support channels and escalation

Ecomhunt support is typically available via the website contact form or support email listed in the footer. Response times average 2 to 5 business days. If you have a billing dispute or refund claim, always reference your order number and purchase date so the support team can locate your account quickly. For urgent issues, try sending a follow-up email to their main support address after 3 business days with no reply.

Important note: Ecomhunt is registered to Blueicon Ltd. in Israel. There is no dedicated New Zealand postal address for customer service or complaints. This means you may experience longer response times or cultural/language barriers. Stopee recommends maintaining a paper trail of all email correspondence in case you need to escalate to the Commerce Commission later.

If ecomhunt doesn't respond or refuses

Your escalation path is clear: contact the Commerce Commission via their website (comcom.govt.nz) or phone, provide all evidence of your issue and Ecomhunt's non-response, and file a formal complaint. The Commission can investigate unfair trading practices, unsolicited billing, and breaches of the Consumer Guarantees Act on your behalf.

Final thoughts on cancelling ecomhunt

Cancelling a subscription you no longer need is always the right financial decision, especially when the service doesn't deliver real value to your business. Stopee has helped thousands of consumers cancel services cleanly, recover refunds, and move on to tools that actually serve their goals. Whether you're exiting within the 30-day guarantee or fighting for a refund after longer use, you now have the steps, legal backing, and confidence to act. Download or bookmark this guide, follow the website cancellation method, and save your confirmation. Your money and peace of mind are worth the small effort upfront.

Stopee remains your trusted resource for cancellation guidance across all services and platforms. If you need help with another subscription in the future, return here for transparent, empowering advice that puts your consumer rights first.