Manage Elevenlabs

How to cancel elevenlabs and protect your credits in new zealand

What elevenlabs is and why you might want to cancel

Elevenlabs is a text-to-speech and voice AI platform that generates high-quality synthetic speech for content creators, accessibility needs, and professional applications. You access the service through the web platform or via the ElevenReader app on iOS and Android, with separate pricing tiers for each.

Whether you're cancelling because you've finished a project, found a cheaper alternative, or simply no longer need synthetic voices, Stopee is here to walk you through the process step by step. Understanding your cancellation options now saves you from unexpected charges and lost credits later.

Where elevenlabs fits in your workflow

Many New Zealand users rely on Elevenlabs for podcast production, video voiceovers, accessibility features for documents, and assistive technology applications. The platform stores your generated audio and voice models within your account, which is why knowing what happens to your data after cancellation matters.

Why cancellation timing and method matter

Elevenlabs operates three different billing systems: web subscriptions via Stripe, iOS in-app purchases through Apple, and Android subscriptions via Google Play. Cancelling through the wrong channel means your subscription continues charging, and your unused credits vanish when your billing cycle ends. Stopee helps you avoid this costly mistake by clarifying exactly where and how to cancel.

Elevenlabs pricing in new zealand and your subscription options

Your subscription cost depends on whether you purchased through the web platform (priced in USD) or the App Store (priced in NZD). Here's what you're currently paying for.

If you're on an annual plan, you're locked into a larger upfront payment and may be eligible for a refund if you cancel within 14 days (more on this below). If you're on a monthly plan, cancelling at any point stops future charges but forfeits any unused credits you've accumulated.

How to cancel elevenlabs on the web platform

If you signed up through elevenlabs.io and pay via Stripe in USD, follow these exact steps to cancel your subscription immediately.

1. Open your web browser and navigate to elevenlabs.io.
2. Log in with your email address and password.
   • Pro tip: If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
3. Click on your account avatar or profile icon in the top-right corner of the dashboard.
4. Select "Account" from the dropdown menu.
   • You should see a section labelled "Subscription" or "Billing".
5. Click "Manage subscription" or "View subscription details".
6. Look for the "Cancel subscription" button and click it.
   • Warning: Elevenlabs will ask you to confirm your cancellation. This is your last chance to change your mind; once you confirm, the action is immediate.
7. Select your cancellation reason from the dropdown (optional, but helps Elevenlabs improve).
   • Common reasons include "Too expensive", "Don't need it anymore", or "Switching to another service".
8. Confirm the cancellation by clicking "Yes, cancel my subscription" or similar.
9. You'll receive a confirmation email at your registered email address within minutes.
   • Save this email as proof of cancellation; you may need it for refund requests or disputes.

Your web subscription cancellation takes effect immediately, but you retain access to your account and generated content until the end of your current billing cycle. After that date, your paid features are disabled and unused credits are forfeited.

How to cancel via apple app store (iOS)

If you subscribed to ElevenReader Plus or Ultra through the Apple App Store, you must cancel directly with Apple, not through Elevenlabs. Apple controls your subscription and manages your billing.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Tap "Subscriptions".
4. Find "ElevenReader" in the list of active subscriptions and tap it.
   • If you don't see it, scroll down; your active subscriptions appear first.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Warning: Apple may offer you a discount to keep the subscription. This is a retention offer; ignore it if you want to cancel.
6. Confirm by tapping "Confirm cancellation" or "Stop subscription".
7. You'll see a confirmation message saying your subscription ends on a specific date.
   • Your access continues until that date; Apple will not charge you again after that date.

Pro tip: Apple sends a confirmation email to your Apple ID email address. Check your inbox and archive the email for your records. If you never receive it, open Settings > [Your Name] > Subscriptions again to verify the cancellation went through.

How to cancel via google play (Android)

Android subscriptions are managed through Google Play, not Elevenlabs. Follow these steps to stop your recurring charge.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top-right corner.
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select "ElevenReader" from your list of active subscriptions.
   • If you see multiple subscriptions, make sure you're tapping the correct one (Plus or Ultra).
6. Tap "Cancel subscription".
7. Follow the on-screen prompts and select your cancellation reason (optional).
   • Google, like Apple, may offer discounts or free trial periods to retain you; decline these if you want to cancel.
8. Confirm by tapping "Yes, cancel" or similar.

Google Play sends a confirmation email to your Google account email address. Your subscription access continues until your next billing date, and you will not be charged again.

What happens to your account and credits after you cancel

Cancellation feels final, but your account isn't immediately deleted. Understanding what remains and what disappears helps you retrieve important files before it's too late.

Your access timeline and account status

Once you cancel, Elevenlabs gives you continued access to your account and all previously generated audio files until the end of your current billing period. After that date, your paid features lock, and you drop to the free tier (if you had a paid subscription). Your login credentials remain valid, but you can only use free-tier functionality.

Elevenlabs typically retains your account and generated content indefinitely unless you delete your account manually. This means you can always log back in to download or re-export audio files you've created, even months after cancellation.

What happens to your unused credits

Warning: Unused credits are forfeited when your subscription ends. There is no rollover, no refund, and no way to recover them after the billing period closes. If you have credits remaining and you cancel mid-cycle, those credits disappear on your renewal date.

Before you cancel, log into your account and check your credit balance. If you have significant credits remaining, use them to generate audio files now. Once generated, those audio files remain in your account permanently, even after cancellation.

Downloading and exporting your work

1. Log into your Elevenlabs account at elevenlabs.io.
2. Navigate to "History" or "Projects" (depending on your interface).
3. Select any audio file you want to keep and download it to your computer.
   • Files download as MP3 or WAV format; make sure your device has storage space.
4. If you created custom voice clones, note the voice names and settings; Elevenlabs doesn't automatically export voice profiles.
   • Take screenshots of your voice settings if you want to recreate them with another service later.
5. Export any text or scripts you've used for voice generation if you plan to use them elsewhere.

Pro tip: Complete this download process before your cancellation takes effect. Stopee recommends doing it immediately after you click "Cancel subscription" so you don't accidentally let the deadline pass.

Will you get a refund when you cancel elevenlabs?

Refunds are possible but not automatic, and your eligibility depends on how long ago you paid and which platform you used.

Web platform refunds (Stripe)

Elevenlabs' standard Terms of Service state that cancelling before your billing period ends does not automatically entitle you to a refund. However, you may request a refund if you meet these conditions:

• You submitted your refund request within 14 days of your original payment.
• You have not used any of your character credits or generated audio during that 14-day window.
• Your refund request is genuine and not part of a pattern of repeated refunds.

If these conditions apply, email Elevenlabs support with your receipt, the payment date, and a brief explanation. Include a screenshot showing zero usage if possible. Elevenlabs support reviews refund requests manually and may approve them at their discretion.

Pro tip: If Elevenlabs denies your refund request, Stopee advises you to check if your payment was made via credit card. You may have the right to dispute the charge with your bank under consumer protection rules (see section below on your rights).

App store refunds (Apple and google)

If you purchased through the Apple App Store or Google Play, you must request your refund directly from Apple or Google, not from Elevenlabs. Elevenlabs cannot process app-store refunds on your behalf.

Apple refunds: You have 14 days to request a refund from the date of purchase. Open Settings > [Your Name] > Subscriptions > ElevenReader > "Report a Problem" and submit your refund request. Apple reviews it within 48 hours.

Google Play refunds: You have 48 hours to request a refund from the date of purchase. Open Google Play Store > Profile > Payments and subscriptions > Subscriptions > ElevenReader > "Cancel subscription" > "Report a problem". Google processes it within 24 hours.

Warning: If you've already used your credits or downloaded content after purchase, your refund may be denied. Apple and Google consider usage as intent to keep the service.

Your consumer rights when cancelling in new zealand

New Zealand's Consumer Guarantees Act (CGA) protects you when Elevenlabs fails to deliver what it promised. Stopee explains how these rights apply to your subscription cancellation and refund dispute.

Consumer guarantees act protections

The CGA states that all goods and services supplied by traders (including Elevenlabs) must be of acceptable quality, fit for purpose, and supplied with reasonable care. If Elevenlabs fails to provide reliable voice generation, crashes frequently, or misrepresents features, you may have grounds to cancel and claim a refund beyond Elevenlabs' standard policy.

For example, if Elevenlabs promised "unlimited voice models" but limited you to 10, or if the service is consistently down and unusable, you can argue the service isn't fit for purpose. Document every failure with screenshots and dates.

How to escalate a refund dispute

1. Request a refund directly from Elevenlabs support in writing (email is acceptable).
2. Wait 5 business days for a response.
   • If Elevenlabs denies your request or ignores it, proceed to the next step.
3. File a dispute with your bank or credit card company if you paid by card. Provide proof of the failed service.
   • Your bank has the power to reverse the charge and initiate a chargeback.
4. If the dispute amount is under NZ$15,000, consider filing a complaint with the Commerce Commission or the Disputes Tribunal (for amounts under NZ$20,000).
   • Visit www.mbie.govt.nz for guidance on Consumer Guarantees Act claims.
5. Keep all evidence: receipts, emails, screenshots of error messages, and dates of complaints.

Stopee has helped thousands of consumers recover money from digital services by invoking their CGA rights. You're not simply accepting Elevenlabs' refusal; you're protecting your rights as a New Zealand consumer.

Common mistakes people make when cancelling elevenlabs

Cancelling a subscription sounds simple until you realize you cancelled the wrong thing, lost access to files you needed, or didn't know about a 14-day refund window. Here's what Stopee sees most often.

Mistake one: cancelling through the wrong platform

You signed up on the web but try to cancel in the app, or vice versa. Your subscription continues and charges you anyway because the cancellation didn't go through the right channel.

How to avoid it: Before you do anything, check your last receipt or email confirmation. It clearly states where you paid: "Charged by Stripe" (web), "Apple iTunes" (iOS), or "Google Play" (Android). Cancel through that same platform only.

Mistake two: forgetting to download generated audio before cancellation

You cancel, your billing period ends, and suddenly you realize you never saved that podcast intro you generated last month. It's still in your account, but you panic because paid features are now locked.

How to avoid it: Download everything before you click "Cancel subscription". This takes 10 minutes and guarantees you never lose work. Stopee recommends treating your cancellation date as a file-retrieval deadline.

Mistake three: not requesting a refund within 14 days

You cancel and assume no refund is possible, but Elevenlabs actually has a 14-day refund window. By the time you realize, day 15 arrives and your eligibility expires.

How to avoid it: Mark your calendar for day 14 after your payment date. If you want a refund, request it before midnight on day 14. Don't wait.

Mistake four: ignoring unused credits

You cancel with NZ$50 worth of credits you never used. They disappear when your billing cycle ends, and you can't recover them.

How to avoid it: Before cancelling, check your credit balance in your account settings. If you have credits, spend them now by generating audio files. Those files remain yours forever, even after cancellation. You're converting credits into permanent assets.

What to do immediately after you cancel

Cancellation is immediate, but the process isn't over. These next steps protect your data, confirm your cancellation, and prepare you in case a charge appears later.

1. Save your confirmation email. File it in a folder labelled "Subscriptions" or "Elevenlabs" on your computer or in your email.
   • You may need this email as proof if you dispute a charge later.
2. Note your cancellation date and your final billing date in your calendar.
   • This reminds you when to check your bank statement and confirms when you should lose paid access.
3. Download all remaining generated audio files and voice clones.
   • Set a reminder for 2 days before your final billing date to complete this task.
4. Monitor your bank statement or credit card for unexpected charges after your final billing date.
   • If Elevenlabs charges you again, report it immediately to your bank and request a chargeback.
5. If you requested a refund, check your bank account 5 to 10 business days later. Refunds take time to process.
   • Pro tip: If you don't see a refund by day 10, email Elevenlabs support with your receipt and ask for a refund status update.

Cancellation checklist for elevenlabs

Use this step-by-step checklist to ensure you cancel correctly and don't miss anything important.

Should you cancel elevenlabs, or keep it?

Cancellation isn't always the best choice. Here's how to decide whether Elevenlabs is worth keeping or whether you should move on.

Keep your subscription if:

• You generate voice content regularly (weekly or more) and Elevenlabs voices meet your quality standard.
• You've invested time building custom voice models or clones that matter to your workflow.
• No competitor offers the same voice variety or customisation at the same price in NZD.
• You have monthly credits remaining and you'd use them within the next billing cycle.

Cancel your subscription if:

• You've moved to a competitor with better pricing, voice quality, or features (like Murf, Natural Reader, or Google Cloud Text-to-Speech).
• You generated audio once or twice and realize you don't need it regularly.
• The monthly or annual cost (NZ$20-39 monthly, NZ$179 annually) no longer fits your budget.
• You've accumulated unused credits that will disappear on your next billing date.
• You can achieve the same results with free tools or your operating system's built-in text-to-speech.

Stopee recommends reviewing your last 3 months of usage before cancelling. Log into Elevenlabs and check your History or Dashboard. If you've generated fewer than 5 audio files in that time, cancellation makes sense financially.

Contact elevenlabs for billing or cancellation issues

If you've followed these steps and still face problems, reach out to Elevenlabs support directly. Be specific about your issue and include your account email address.

Elevenlabs support contact: Email support through your account dashboard at elevenlabs.io or visit their Help Center. For mailing address or phone support, check the footer of the website.

Non-EEA mailing address (which includes New Zealand): Elevenlabs lists a U.S. postal address for cancellation correspondence in their Terms of Service. Stopee recommends emailing first; postal mail is slower and harder to track.

If Elevenlabs ignores your support request: File a complaint with your bank or credit card company, or escalate through the Commerce Commission if the amount is significant. Document every email you send and every date you send it.

Your final cancellation summary

Cancelling Elevenlabs takes minutes, but protecting your data and understanding your refund rights takes a bit more care. You now know exactly how to cancel on web, iOS, and Android, what happens to your credits and files, and how to request a refund if you qualify. Stopee has helped thousands of consumers cancel digital subscriptions painlessly-and you're equipped to do the same.

Remember: download your audio files before your billing period ends, request a refund within 14 days if you're eligible, and monitor your bank statement for phantom charges. Cancel through the same platform where you signed up, save your confirmation email, and don't hesitate to escalate to your bank or the Commerce Commission if Elevenlabs overcharges you after cancellation. You've got this, and Stopee is here whenever you need clarity on cancelling digital services in New Zealand.