Manage Fast Vpn

How to cancel fast VPN in new zealand: step-by-step guide and your rights

What is fast VPN and why you might want to cancel

Fast VPN (branded as FastestVPN) is a virtual private network service that encrypts your internet connection, hides your IP address, and lets you access geo-restricted content from anywhere. You download the app from your device's app store or purchase directly from their website, and you pay a monthly or annual subscription fee.

If you've decided Fast VPN isn't the right fit for you - whether the service is too slow, the app drains your battery, or you've found a better alternative - cancelling should be straightforward. Your cancellation method depends on where you bought your subscription, and your refund eligibility depends on how long you've been using it.

Stopee is here to guide you through every step, so you avoid common traps and reclaim control of your subscription.

Key reasons new zealand users cancel

You might cancel because the connection is unreliable, the app crashes on your iPhone or Android, customer support is slow to respond, or you simply want to try a competitor. Whatever your reason, you have the right to cancel without pressure or hidden fees, and Stopee will show you exactly how to do it.

Your consumer rights under new zealand law

New Zealand consumer law protects you when you cancel a subscription, and understanding these rights puts you in a strong position if Fast VPN tries to block your cancellation or refuses a refund.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that services - including VPN subscriptions - be of acceptable quality, fit for purpose, and provided with reasonable care and skill. If Fast VPN is slow, crashes frequently, or doesn't work as advertised, you have the right to cancel and claim a refund, even outside the standard refund window.

If you report a fault to Fast VPN support and they fail to fix it within a reasonable timeframe, you can escalate your complaint to the Commerce Commission (the New Zealand regulator). Stopee recommends you always document your support conversations: take screenshots, save emails, and note the dates and times you reported issues.

Your cancellation and refund rights

You have the absolute right to cancel your subscription at any time. If you purchased via the Apple App Store or Google Play, those platforms manage cancellation and refunds. If you bought directly from Fast VPN's website, the company must allow you to cancel through your account settings or via email support.

A refund is not automatic - Fast VPN offers a 31-day money-back guarantee for website purchases, meaning you must request your refund within 31 days of purchase. If you paid by cryptocurrency, Fast VPN typically excludes cryptocurrency payments from refunds, but you can still cancel your subscription immediately.

How to cancel fast VPN: step-by-step by platform

Your cancellation method depends on where you subscribed - the Apple App Store, Google Play, or Fast VPN's website directly. Follow the steps for your platform, and Stopee will ensure you hit each milestone correctly.

Cancel if you purchased via apple app store

You manage Apple App Store subscriptions through your device settings, not the Fast VPN app itself. Follow these steps:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select Subscriptions (you may need to scroll down to find this).
4. Find FastestVPN in the subscription list and tap it.
5. Tap Cancel Subscription or Turn off Auto-Renewal.
   • If you see "Cancel Subscription", tap it and confirm your cancellation.
   • If you see "Turn off Auto-Renewal", tap that instead - you'll keep access until the current billing cycle ends, then the subscription stops.
6. You'll see a confirmation message saying your subscription will end on a specific date. Take a screenshot of this date for your records.

Pro tip: Apple processes cancellations immediately, and you retain access until the end of your paid period. You won't be charged again if you've turned off auto-renewal before the next billing date.

Warning: Don't delete the Fast VPN app from your phone - this does not cancel your subscription. You must use Settings to cancel, not the app itself.

Cancel if you purchased via google play

Google Play subscriptions are managed through your Google account. Follow these steps on an Android device or via the Play Store website:

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions to see your active subscriptions.
5. Find FastestVPN and tap it.
6. Tap Cancel subscription and follow the on-screen prompts.
   • Google will ask you why you're cancelling - you can skip this or provide feedback.
   • Confirm your cancellation by tapping the final confirmation button.
7. You'll receive an email from Google confirming the cancellation. Save this email as proof.

Pro tip: If you see an option to "Pause subscription" instead of cancel, you can use this to temporarily stop billing and resume later. However, if you want to fully cancel, select "Cancel subscription".

Warning: Google Play subscriptions may take up to 24 hours to fully cancel. If you're charged after cancellation, contact Google Play support immediately with your cancellation confirmation email.

Cancel if you purchased directly from fast VPN's website

Website purchases are the trickiest, because you depend on Fast VPN's own systems. You have two options: self-service cancellation or contacting support directly. Stopee recommends trying self-service first, then escalating if it fails.

1. Visit the FastestVPN website and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to Account Settings or Billing & Subscriptions (the exact label varies).
   • This is often found in a dropdown menu under your profile name or in a "Dashboard" section.
3. Look for your active subscription and select Cancel Subscription, Turn Off Auto-Renewal, or Manage Subscription.
   • Some subscriptions offer a "Turn Off Auto-Renewal" option, which stops future charges but lets you use the service until the current period ends.
   • If you want immediate cancellation, look for a "Cancel Now" or "Full Cancellation" button instead.
4. Follow the on-screen confirmation steps and take a screenshot of the final confirmation message showing your cancellation date.

Pro tip: Website cancellations sometimes show a retention offer - a discount to stay subscribed. You can decline this and proceed with cancellation, or accept the discount if you're unsure. Stopee suggests declining if you want to cancel outright.

If self-service fails: Contact Fast VPN support directly via their website support form or live chat. Request written confirmation of your cancellation via email. Send a follow-up email saying: "Please confirm that my subscription has been cancelled and that I will not be charged after [date]. Please provide a cancellation reference number." Save this email.

What happens after you cancel your subscription

Cancelling your subscription doesn't mean you lose access immediately - and your account data doesn't vanish unless you request it.

Your access timeline

When you cancel, you typically keep access to the VPN service until the end of your current billing cycle. If you subscribed monthly and cancelled on the 15th of the month with a billing date of the 30th, you'll retain VPN access until the 30th. After that date, the app will prompt you to renew or will show a "Subscription Expired" message.

Fast VPN will not charge you again if you've turned off auto-renewal correctly. Most cancellations take effect immediately, but if you notice a charge after your cancellation date, contact Fast VPN support or your payment platform (Apple, Google, your bank) within 3 to 5 business days.

Your account and data

Cancelling your subscription does not delete your Fast VPN account. Your login credentials, app settings, and saved preferences remain in Fast VPN's systems. If you want to delete your account entirely - removing all personal data - contact Fast VPN support and request account deletion. Check their privacy policy to see how long they retain data after deletion.

New Zealand data protection law (Privacy Act 2020) gives you the right to request deletion or correction of your personal data. If Fast VPN refuses to delete your account, you can escalate a complaint to the Privacy Commissioner.

Refunds: eligibility, timeline, and how to claim

Fast VPN offers a 31-day money-back guarantee, but the details vary depending on where you bought your subscription. Stopee will walk you through the refund process and flag the exceptions.

Refund eligibility and deadlines

You're eligible for a refund if you request it within 31 days of your original purchase date. Fast VPN counts this 31 days from the date you first paid, not from the date you cancelled.

If you purchased a multi-year subscription and cancelled within 31 days, you can claim a refund for the full amount paid. If you cancelled after 31 days, you're outside the money-back guarantee window and won't receive a refund unless you have a legal reason (see "Consumer Guarantees Act" section above).

Key exceptions:

• Cryptocurrency payments are excluded from the refund guarantee.
• If you purchased through Apple App Store or Google Play, those platforms manage refunds, not Fast VPN - their refund rules apply instead.
• If you've already received a refund on a previous subscription, Fast VPN may refuse a second refund.

How to request a refund

For website purchases:

1. Log into your Fast VPN account on their website.
2. Navigate to the support section or use the live chat feature.
3. Submit a refund request stating your purchase date, amount paid, and reason for cancellation (e.g., "Service was not as advertised" or "Connection unreliable").
4. Fast VPN support will reply with a refund confirmation or may ask for additional information.
5. The refund will be processed to your original payment method within 5 to 10 business days (sometimes up to 31 days).
6. Check your bank or payment account to confirm the refund has arrived.

For Apple App Store purchases:

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon and select Purchases.
3. Find the FastestVPN purchase and tap Report a Problem.
4. Select a reason for your request (e.g., "I didn't mean to purchase this" or "The app doesn't work as described").
5. Submit your request and Apple will review it within 48 hours.
6. Apple typically approves refunds within 5 to 10 business days.

For Google Play purchases:

1. Open the Google Play Store app and tap your profile icon.
2. Select Payments and subscriptions, then Subscriptions.
3. Tap the FastestVPN subscription and select Report a problem.
4. Choose your reason and submit the request.
5. Google will respond within 48 hours, and refunds typically appear within 3 to 5 business days.

Pro tip: If Fast VPN refuses a refund within 31 days and you believe the service was faulty or misleading, file a complaint with the Commerce Commission. Include your purchase receipt, proof of cancellation, and descriptions of the problems you experienced. The Commerce Commission can compel refunds in breach-of-contract or misleading-conduct cases.

Fast VPN pricing plans and options

Understanding Fast VPN's pricing helps you decide whether to switch or stay, and it clarifies what you'll be refunded if you cancel within 31 days.

Subscription costs

Important note: Prices vary depending on promotions, your location, and the currency you pay in. The amounts above are approximate NZD equivalents. Always check Fast VPN's website before purchasing to confirm the current price.

Why you might keep or cancel

Keep Fast VPN if: you're satisfied with connection speed and reliability, you trust their no-logs policy, you want a simple interface, you've locked in a discounted multi-year rate, and you use the service regularly enough to justify the cost.

Cancel Fast VPN if: the connection is unreliable or slow, the app crashes, customer support is unresponsive, you've found a cheaper or faster alternative, or you no longer need a VPN.

Common mistakes and how to avoid them

Cancelling a subscription can feel confusing when you're unsure of the steps, and it's easy to think you've cancelled when you actually haven't. Stopee has seen these mistakes countless times, and they're almost always avoidable.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling the Fast VPN app does not cancel your subscription or stop charges. Your subscription lives in your Apple ID, Google Play account, or Fast VPN's website database - not on your device. You'll still be billed every month until you explicitly cancel through the correct channel.

Fix: Use the steps in the "How to cancel" section above to cancel through Settings (Apple) or Google Play (Android) before you delete the app.

Mistake 2: turning off auto-renewal instead of cancelling

Some platforms offer "Turn off Auto-Renewal" as an option. This stops future charges but lets you use the service until the current billing cycle ends. If you want to cancel now and claim a refund, you need to select "Cancel Subscription" (or equivalent) instead. Read the on-screen text carefully.

Fix: If you've only turned off auto-renewal and want an immediate refund, go back and select "Cancel Subscription" if that option is still available. Contact support if the option has disappeared.

Mistake 3: not keeping cancellation proof

If Fast VPN charges you after you've cancelled, you'll need written proof of cancellation to dispute the charge. Screenshots of the confirmation screen or cancellation emails are essential.

Fix: Before you finish the cancellation process, take a screenshot showing the confirmation message with the cancellation date. Save any cancellation emails from Apple, Google, or Fast VPN.

Mistake 4: missing the 31-day refund deadline

Fast VPN's 31-day money-back guarantee counts from your original purchase date, not from the date you cancelled. If you wait 40 days to request a refund, you'll be outside the window and may not qualify.

Fix: Request your refund as soon as you've cancelled, not weeks later. Stopee recommends requesting a refund on the same day you cancel, even if you keep access until the billing cycle ends.

Mistake 5: ignoring the retention offer

When you cancel through the website, Fast VPN may show a discount offer to stay subscribed. If you're not interested, decline it firmly and proceed with cancellation. Some users accidentally click "Accept" and restart their subscription by mistake.

Fix: Read retention offers carefully before clicking. If you've accidentally restarted your subscription, contact Fast VPN support immediately and request a reversal. This is often reversible if you act within 24 hours.

After cancellation: your checklist and next steps

Cancelling is the first step. Here's your checklist to ensure everything is complete and you won't face surprise charges.

Immediate actions (day of cancellation)

• Take a screenshot of the cancellation confirmation message showing the cancellation date.
• Save any cancellation emails from Apple, Google, or Fast VPN.
• Note the date your access expires (e.g., "Expires 31 March 2025").
• If you requested a refund, note the refund request date and reference number.

Follow-up actions (days 3 to 5 after cancellation)

• Check your bank or payment account to confirm no new charges have appeared.
• If you're due a refund, track its progress - refunds typically arrive within 5 to 10 business days.
• If you see a charge after your cancellation date, contact Fast VPN, Apple, Google, or your bank within 3 to 5 days of the charge.

Long-term actions (days 30 to 31 after purchase)

• If you purchased within the last 31 days and haven't received a refund, send a final refund request.
• If Fast VPN refuses the refund, file a complaint with the Commerce Commission and include all your proof (purchase receipt, cancellation confirmation, refund request emails).
• Archive all cancellation and refund documents in a folder for future reference.

What to do if fast VPN won't cancel or refund

Fast VPN should process your cancellation quickly, but sometimes support is slow or dismissive. Stopee will show you how to escalate and protect your rights if the company doesn't cooperate.

Step 1: request written confirmation

If you've cancelled and aren't sure it worked, or if Fast VPN claims they haven't received your cancellation, send them an email: "I am requesting written confirmation that my subscription has been cancelled effective immediately. Please provide a cancellation reference number and the date of cancellation within 48 hours."

If they don't respond within 48 hours, move to Step 2.

Step 2: dispute the charge with your bank or payment platform

If Fast VPN charges you after you've cancelled, contact your bank or the payment platform (Apple, Google) and file a dispute or chargeback. You'll need to provide your cancellation confirmation as evidence.

For Apple and Google: use their built-in dispute processes (found in subscription management). For bank charges: call your bank and explain the unauthorized charge. Your bank typically has 30 to 90 days to investigate.

Step 3: escalate to the commerce commission

If Fast VPN refuses to refund you within the 31-day window, or if you've experienced a fault covered under the Consumer Guarantees Act, file a complaint with the Commerce Commission. Include:

• Your purchase receipt (date and amount).
• Cancellation confirmation (screenshot or email).
• A description of any service faults (slow speed, crashes, etc.).
• Copies of all emails to Fast VPN support and their responses.

The Commerce Commission can investigate and compel Fast VPN to issue a refund if they find a breach of the Consumer Guarantees Act.

Step 4: escalate to the privacy commissioner (if relevant)

If Fast VPN has refused to delete your account after you've requested it, or if you believe they're misusing your personal data, file a complaint with the Privacy Commissioner. They handle Privacy Act 2020 breaches and can order data deletion.

Why stopee is your ally in cancellation

Stopee is a consumer advocacy platform dedicated to helping New Zealand residents cancel subscriptions, claim refunds, and understand their rights. We've guided thousands of customers through cancellations like yours, flagging traps, and ensuring you get every dollar you're entitled to.

Whether you're cancelling Fast VPN, switching to another VPN, or simply tightening your spending, Stopee provides the clear, step-by-step guidance you deserve. Our mission is to make cancellation transparent, fair, and fast - no jargon, no confusion, no hidden fees.

Visit Stopee today to explore guides for hundreds of other subscriptions, compare services, and access templates for refund requests and dispute letters. Stopee has helped thousands of consumers cancel subscriptions and reclaim control of their money.

Summary and final steps

Cancelling Fast VPN in New Zealand is straightforward when you know which platform you used and what to expect. Here's your quick reference:

Next steps: Choose your platform, follow the step-by-step cancellation process, take a screenshot of the confirmation, and monitor your bank account for the next 31 days. If you're eligible for a refund, request it within 31 days of your original purchase. If Fast VPN refuses, file a complaint with the Commerce Commission.

You have the power here, and Stopee is with you every step of the way. Cancel Fast VPN with confidence, knowing your rights are protected under New Zealand consumer law. Stopee has helped thousands of consumers cancel subscriptions successfully, and we're ready to help you too.