Manage Fathom

How to cancel fathom in new zealand and protect your subscription rights

What is fathom and why you might want to cancel

Fathom is an AI-powered meeting assistant that automatically records, transcribes and summarises your video calls. It integrates with popular conferencing tools to save you time during meetings and help your team stay organised.

Core features of fathom

The platform delivers automated meeting notes, full transcriptions, and seamless connections with tools like Zoom, Google Meet and Microsoft Teams. Whether you're using the free version or a paid plan, Fathom captures what matters so you don't have to manually document every discussion.

When cancellation makes sense

You might cancel Fathom if you've found you no longer need meeting summaries, prefer a different note-taking tool, or want to reduce your monthly software expenses. Whatever your reason, understanding your cancellation options and consumer rights in New Zealand puts you back in control. At Stopee, we believe you deserve clear, honest guidance on how to exit any subscription without friction or surprise charges.

Your consumer rights in new zealand when cancelling

New Zealand law protects you during subscription cancellations through the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

The consumer guarantees act and your subscription

Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose, and delivered with due care and skill. If Fathom fails to deliver these standards, you have the right to request a refund or cancellation without penalty. This law applies regardless of what Fathom's standard terms say.

Fair trading act protections

The Fair Trading Act prohibits misleading conduct and unfair contract terms. If Fathom makes cancellation deliberately difficult, hides charges, or uses deceptive practices, the Commerce Commission (New Zealand's consumer protection authority) can intervene. You can lodge a complaint with the Commission if Fathom breaches these rights.

Your cancellation window and cooling-off rights

While New Zealand law does not grant a universal cooling-off period for digital services, Apple's App Store and Google Play offer 14-day refund windows for in-app purchases. If you subscribed through either platform, you can request a refund within 14 days of purchase, even if you've already used the service.

How to cancel fathom via your web account

Cancelling your Fathom subscription through the web is the fastest and most direct method for individual accounts.

Step-by-step cancellation on the fathom website

1. Open your web browser and go to the Fathom website.
   • Log in with your email address and password.
   • Make sure you're using the account you want to cancel.
2. Navigate to your account settings.
   • Click the menu icon (usually in the top right corner) and select Settings.
   • Look for a Billing or Account section.
3. Find your subscription and cancellation option.
   • Under the Billing tab, you'll see your current plan and renewal date.
   • Look for a button that says "Cancel subscription" or "Downgrade plan".
4. Click the cancellation button.
   • You may be asked to confirm your reason for cancelling.
   • Fathom might offer retention discounts; only accept if you want to stay.
5. Confirm the cancellation.
   • Review the final confirmation screen showing your cancellation date.
   • Your subscription will remain active until the end of your current billing period.
6. Save your confirmation email.
   • Check your inbox for a cancellation confirmation from Fathom.
   • Download or screenshot this email as proof.

Pro tip: Log in a few days before your renewal date to avoid being charged for another month. Fathom processes cancellations quickly, but timing matters.

Cancelling a premium or team edition plan

Team Edition subscribers cannot cancel through the web interface. Instead, email success@fathom.video with your account email and request cancellation of your Team Edition subscription. Include your billing details so they can identify your account quickly. Team cancellations are processed by hand, so allow 2-3 business days for confirmation.

If you're on a Premium individual plan, go to Settings, select Premium Features, and choose "Downgrade to Free", then confirm "Cancel Plan". Your premium access ends at the close of your current billing cycle.

How to cancel fathom on iOS or through the app store

If you subscribed to Fathom through Apple's App Store, you must cancel through your Apple device or Apple ID account, not through Fathom itself.

Cancelling via your iPhone or iPad

1. Open the Settings app on your Apple device.
   • Do not open the Fathom app.
   • Scroll down and tap your name (at the top of Settings).
2. Navigate to your subscriptions.
   • Tap "Subscriptions" (or "iTunes & App Store" then "Subscriptions").
   • You'll see all active subscriptions linked to your Apple ID.
3. Find Fathom in your subscription list.
   • Scroll and tap Fathom - AI Note Taker.
   • Tap "Manage Subscription" if needed.
4. Cancel your subscription.
   • Tap "Cancel Subscription" or "Edit".
   • Confirm the cancellation.
5. Save your Apple confirmation.
   • Apple sends a confirmation email to your Apple ID account.
   • Keep this email for your records.

Warning: Deleting the Fathom app does not cancel your subscription. You must use Apple's subscription settings or you will be charged again at renewal.

Requesting a refund for app store purchases

If you purchased Fathom through the App Store within the last 14 days and want a refund, contact Apple directly, not Fathom. Open the App Store app, tap your profile icon, select "Purchases", find Fathom, and tap "Report a Problem". Explain that you want a refund and submit. Apple typically processes refunds within 5-10 business days. Fathom itself cannot override Apple's refund decision.

Understanding fathom's refund policy

Fathom's standard refund policy is strict and aligns with most subscription software: once a billing cycle has begun, refunds are not offered for the unused portion of that cycle.

What you should know about refunds

When you cancel Fathom, you stop future charges but you do not recover fees already paid for the current month or year. For example, if you pay NZ$12.99 on the 1st of the month and cancel on the 15th, Fathom will not refund the NZ$6.50 you haven't used.

This policy applies to web accounts and direct subscriptions. It does not apply to App Store or Google Play purchases, which fall under Apple's and Google's own refund windows.

When you might qualify for an exception

If Fathom fails to deliver core features, crashes repeatedly, or behaves in a way that breaches the Consumer Guarantees Act, you can ask for a refund. Contact Fathom support with your account details, the date you noticed the problem, and screenshots or recordings of the issue. Escalate to the Commerce Commission if Fathom refuses and you believe the service was not of acceptable quality.

Some Fathom-branded products unrelated to the main meeting assistant (such as Fathom Optics) offer separate 14-day refund terms. Check the specific product's terms before purchasing.

Fathom pricing in new zealand

Below are the current New Zealand subscription prices for Fathom as shown on the iOS App Store in 2025.

Note: Web and desktop plan pricing for New Zealand has not been published publicly in the available sources. Prices may differ from App Store rates. Check Fathom's website for the most current web pricing.

What happens after you cancel fathom

Cancellation does not mean instant loss of access, and understanding the timeline helps you plan your transition.

Access and billing after cancellation

Your Fathom account remains fully active and accessible until the end of your current billing cycle. If you cancel on the 15th of a month but your renewal is on the 25th, you have full use of Fathom until the 25th. No further charges apply after that date.

Auto-renewal stops immediately upon cancellation. Even if you do not use Fathom again, the system will not charge you on the next billing date.

Your data and account recovery

Fathom deletes your account data 30 days after cancellation by default. During this 30-day window, you can log back in and reactivate your account, restoring all meeting notes, transcriptions and settings without penalty.

If you want to recover your data before it is deleted, download your meeting transcripts or export them to a document management system. Fathom does not guarantee data recovery after the 30-day period, so act quickly if you change your mind.

Proof of cancellation

Keep any cancellation confirmation email from Fathom or Apple. This email serves as your receipt and proof that you cancelled on a specific date. If Fathom charges you again after cancellation, you can use this email to dispute the charge with your bank or credit card company. Banks in New Zealand (governed by the Banking Ombudsman scheme) can reverse unauthorized charges if you provide proof of your cancellation request.

Common mistakes to avoid when cancelling fathom

Cancellation feels simple, but small errors can leave you paying longer than you intended or struggling to prove you cancelled.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Fathom from your phone does not stop recurring charges. Fathom will still charge you on your renewal date. Always cancel through Settings or the web account first, then delete the app if you wish.

Mistake 2: cancelling too late in the billing cycle

If your billing date is the 25th and you cancel on the 24th, Fathom may process your renewal before your cancellation takes effect. Set a calendar reminder to cancel 5 days before your next renewal so you're never caught off guard.

Mistake 3: not saving your confirmation email

Fathom's confirmation emails are your only proof of cancellation if a dispute arises. If you cannot produce this email, your bank may side with Fathom when you contest a charge. Screenshot or forward your confirmation to a permanent email account or save it to your computer.

Mistake 4: confusing team edition and individual cancellation

If you manage a Team Edition account, you cannot cancel through the web interface. Sending a standard cancellation request through Settings will not work. Email success@fathom.video instead, and expect a 2-3 day turnaround.

Mistake 5: assuming refunds are automatic for app store purchases

Apple does not automatically refund subscription charges. You must initiate a refund request within 14 days through the App Store's "Report a Problem" feature. If you wait longer, Apple may decline your request.

Cancellation checklist for fathom

Use this checklist to ensure your cancellation is complete and documented.

• Check which platform you used to subscribe (web, iOS App Store, or Google Play).
• Log in to your Fathom account or Apple/Google account and confirm your current plan.
• Note your next renewal date so you know your last day of access.
• Complete cancellation using the correct method for your platform.
• Take a screenshot of the final confirmation screen.
• Save the cancellation confirmation email from Fathom, Apple, or Google.
• If requesting a refund, submit it within 14 days of purchase (App Store/Google Play only).
• Set a calendar reminder for 2 days after your renewal date to confirm no charge appeared on your card.
• If charged after cancellation, contact your bank immediately with your confirmation email.

How stopee helps you cancel fathom and manage subscriptions

Stopee exists to empower New Zealand consumers to cancel subscriptions confidently and protect their rights. We've helped thousands of subscribers like you navigate cancellation processes, understand refund policies, and dispute unwanted charges.

When you use Stopee, you get clear, step-by-step guides specific to your country and currency. You learn your consumer law rights before you cancel, so if Fathom refuses a refund you deserve, you know exactly how to escalate to the Commerce Commission. Stopee also tracks cancellation deadlines, flags dark patterns (like hidden billing pages), and reminds you to save confirmation emails.

Beyond Fathom, Stopee covers hundreds of subscriptions across software, streaming, fitness, and membership categories. Each guide is written by a cancellation specialist who knows the traps. If you're managing multiple subscriptions across New Zealand and need help with any of them, Stopee (stopee.com) is your partner in getting control back.

Contact information for fathom cancellation support

If you need to contact Fathom after cancelling or have questions about your cancellation, use the channels below.

Email support for team edition and complex cancellations

Email: success@fathom.video

Use this address if you're cancelling Team Edition, need to dispute a charge, or require manual assistance with your cancellation. Allow 2-3 business days for a response.

Official support documentation

Fathom provides official help articles on cancellation at its support website. The help centre can answer questions about data retention, plan downgrades, and app-specific cancellation.

New zealand consumer escalation

If Fathom refuses to honour your cancellation or denies a refund you believe you deserve under New Zealand law, contact the Commerce Commission:

Commerce Commission (New Zealand)
Website: www.comcom.govt.nz
Phone: 0800 943 600
Email: contact@comcom.govt.nz

The Commission handles complaints about misleading conduct, unfair contract terms, and breaches of the Consumer Guarantees Act and Fair Trading Act. You can lodge a complaint online, by phone, or by post at no cost.

Billing address for formal legal notices

Fathom does not publish a New Zealand address for legal correspondence. The only official mailing address available is in San Francisco, USA. If you must send formal legal notice, mail it to Fathom's San Francisco office and keep proof of postage. For faster resolution, contact support@fathom.video or escalate to the Commerce Commission.

Cancelling Fathom should be straightforward, but knowing your rights and keeping clear records transforms the process from stressful to manageable. Stopee has helped thousands of consumers cancel subscriptions with confidence, dispute unfair charges, and reclaim control of their spending. Whether you're leaving Fathom today or managing subscriptions across multiple services, remember: you have power in this relationship, and your consumer rights in New Zealand are real and enforceable.