Manage Fireflies.Ai

How to cancel Fireflies.Ai and understand your refund rights in new zealand

What Fireflies.Ai is and why you might cancel

Fireflies.Ai is an AI-powered meeting transcription and note-taking service that records, transcribes and summarises your online meetings and calls. It integrates with common platforms like Zoom, Google Meet and Microsoft Teams to automate note capture and deliver searchable transcripts.

The service appeals to professionals, teams and businesses who want to reduce manual note-taking, improve meeting records and feed meeting data into CRM or workflow tools. Plans range from a Free tier to Pro, Business and Enterprise levels, each with different storage limits, AI summary features, integrations and compliance capabilities.

You might decide to cancel Fireflies.Ai if you've found a cheaper alternative, no longer need meeting transcription, want to simplify your software stack, or feel the service isn't delivering value for your team. Whatever your reason, Stopee has helped thousands of New Zealand consumers understand their cancellation options and protect their rights when leaving subscription services.

Common reasons to cancel

Many users cancel because they've switched to a competitor like Otter.Ai or Trint, discovered they don't use the premium features enough to justify the cost, or decided their team can manage with the Free tier instead. Others cancel when budget pressures force a review of software subscriptions, or when they realise the integration they needed isn't available on their plan.

What happens to your data

Your account, recordings and transcripts typically remain available after cancellation, though they'll be downgraded to Free tier limits. If you need to export or permanently delete your data before cancelling, contact Fireflies support to understand what options are available and whether you need to request a data export.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) protects you when you buy services in New Zealand. When you cancel Fireflies.Ai, you have specific rights that the company must respect.

Consumer guarantees act protections

Under the CGA, services supplied to you in New Zealand must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Fireflies.Ai hasn't delivered what it promised, or if the service is consistently faulty or unavailable, you may have grounds to claim a refund or compensation even outside the company's stated refund window.

You also have the right to cancel with reasonable notice if the service fails to perform. This is separate from Fireflies' own refund policy and gives you a legal safety net.

What to do if fireflies refuses to cancel

If Fireflies doesn't respond to your cancellation request or refuses to process it, escalate your complaint to the Commerce Commission (comcom.govt.nz). You can also contact your bank or card provider to dispute the charge if billing continues after cancellation.

Stopee recommends keeping records of all cancellation attempts, including email confirmation numbers and dates, because this evidence protects you if you need to dispute a charge later.

How to cancel Fireflies.Ai by platform

Fireflies offers three ways to cancel depending on where you purchased your subscription. Follow the method that matches your purchase route to avoid delays.

Cancel directly via the fireflies web app

This is the simplest method if you subscribed through Fireflies' own website.

1. Open the Fireflies web app and sign into your account using your email and password.
2. Navigate to the Settings menu (usually found in your account profile or dashboard).
3. Select Account Settings, then find Manage Subscription.
4. Click Cancel Subscription.
5. When prompted, select "I want to cancel subscription" and provide brief feedback about why you're leaving (this helps Fireflies improve).
6. Confirm your cancellation choice.
7. Your subscription will remain active until the end of your current billing cycle, then automatically downgrade to the Free tier.

Pro tip: Screenshot the cancellation confirmation page as proof. This protects you if billing continues by mistake.

Cancel an apple app store subscription (iOS)

If you subscribed to Fireflies through Apple's App Store, you cannot cancel within the Fireflies app itself. Apple handles all App Store subscription management directly.

1. On your iPhone or iPad, open Settings.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find Fireflies.Ai in the list.
5. Tap Fireflies.Ai and select Cancel Subscription.
6. Confirm the cancellation.
7. Apple will show you the final billing date for your subscription.

Warning: If you see "Fireflies" listed multiple times (for example, on different plans or from different developers), make sure you're cancelling the correct one by checking the developer name and description.

Cancel a google play subscription (Android)

Android users who subscribed via Google Play must cancel through the Google Play app, not through Fireflies.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Fireflies.Ai.
6. Select Cancel subscription and confirm.
7. Google will confirm the final charge date.

Pro tip: If billing continues after cancellation, contact Google Play support first (they handle billing) and then contact Fireflies support as a second step. This ensures both parties are aware of the issue.

Fireflies.Ai pricing and plan options

Understanding what you're paying for helps you decide whether cancellation makes sense or if downgrading to a cheaper plan would serve you better.

Current pricing in USD

Fireflies publishes pricing in US dollars. No New Zealand dollar (NZD) pricing is officially available, so you'll need to check the current exchange rate to calculate your local cost. Prices and features are subject to change.

*Unlimited transcription applies within fair usage limits; check terms for specifics.

Should you downgrade instead of cancel?

Before you cancel completely, consider whether downgrading to the Free tier would meet your needs. If you only use meeting transcription occasionally or your team is small, the Free tier may be sufficient and you'll avoid losing access to your meeting history.

Stopee recommends comparing the Free tier features against your actual usage over the past three months. If you're only using a fraction of your paid plan's features, downgrading is often the smarter choice.

Refunds and your cancellation timeline

Fireflies' refund policy depends on how recently you subscribed and how many meetings you've used. New Zealand law also gives you additional consumer protections beyond this policy.

Web purchases refund policy

Monthly plans: You're eligible for a full refund if you've used 3 meetings or fewer AND you request the refund within 7 days of your purchase date. If you've exceeded 3 meetings or it's been more than 7 days, a pro-rated refund may be available, but it will be reduced by a usage fee and a US$3 Stripe payment processing fee.

Annual plans: Full refund eligibility requires 20 meetings or fewer used AND a request within 7 days of purchase. Annual plans do not receive pro-rated refunds after the 7-day window closes.

AI Credits add-ons: These are non-refundable once purchased, regardless of usage.

App store and google play refunds

If you purchased through Apple or Google, refunds are governed by Apple and Google's own policies, not Fireflies' policy. Fireflies cannot directly process these refunds for you.

• Apple: Contact Apple Support or request a refund through your Apple ID purchase history. Apple typically allows refunds within 14 days if the subscription hasn't provided promised service.
• Google Play: Request a refund through Google Play's subscription management page. Google allows refunds within 48 hours of purchase or if the service fails to deliver.

How long refunds take

Once approved, refunds to your card typically appear within 5 to 10 business days. Your bank may take an additional 1 to 3 days to process the credit. If a refund doesn't appear after 10 business days, contact Fireflies support with your cancellation confirmation number.

Warning: If you cancelled on the Fireflies website but still see a charge from Google or Apple, you may have had two separate subscriptions. You'll need to cancel the App Store or Google Play subscription separately.

What happens after you cancel Fireflies.Ai

Cancellation doesn't happen instantly. Here's exactly what to expect in the days and weeks after you submit your cancellation request.

Subscription downgrade timeline

Your paid subscription remains active until the end of your current billing cycle. For example, if you subscribed on the 15th of the month and cancel on the 20th, you'll retain full access until the 15th of next month. On that date, your account automatically downgrades to the Free tier at no charge.

You don't need to do anything during this waiting period. Fireflies will handle the downgrade automatically.

Access to your data after cancellation

Your account, recordings and transcripts typically remain accessible after downgrade to the Free tier. However, you'll be subject to the Free tier's storage limits. If your account is storing more than 800 minutes of recordings, Fireflies may ask you to delete older recordings to comply with Free tier limits.

Pro tip: Before your subscription ends, export any critical meeting transcripts or recordings you want to keep permanently. Contact Fireflies support to request a full data export if this option is available on your plan.

Preventing accidental re-subscription

If you used a payment method you no longer have access to (for example, a corporate card you've since returned), update your billing information or remove the payment method entirely before your cancellation takes effect. This prevents failed charges if Fireflies tries to renew your subscription by mistake.

Common mistakes when cancelling Fireflies.Ai

Cancellation often feels stressful because you're worried about losing data or being charged by mistake. Here are the traps to avoid so your cancellation stays clean.

Mistake 1: cancelling through the wrong platform

If you subscribed through Apple or Google but try to cancel on the Fireflies website, your cancellation won't work. You'll still be charged by Apple or Google because those are separate subscriptions. Always cancel where you purchased.

Check your past receipts or your bank statement to see which payment method you used. If you see "Apple.com" or "Google.com" on your statement, cancel through that platform's subscription settings, not through Fireflies.

Mistake 2: not waiting for cancellation confirmation

After clicking "Cancel Subscription," some users assume it's done immediately. In reality, you should receive an email confirmation from Fireflies or Apple/Google. Check your email inbox and spam folder for this confirmation. Without it, you have no proof of cancellation if billing continues.

Pro tip: Screenshot the cancellation confirmation screen or email before closing your browser. Save this to your phone or computer so you have proof if you need to dispute a charge later.

Mistake 3: ignoring charges after cancellation

If you see a charge after your cancellation date has passed, don't ignore it. Contact Fireflies support within 7 days with your cancellation confirmation number. If they don't refund it quickly, dispute the charge with your bank. New Zealand law is on your side: the Commerce Commission treats continued billing after cancellation as a potential breach of the CGA.

Mistake 4: deleting your account instead of cancelling

Some services offer a "delete account" option that is different from cancellation. Deleting your account may permanently remove your data but might not stop billing. Always cancel your subscription first, then delete your account if you want to remove all traces of your profile.

Checklist: before you submit your cancellation

Use this checklist to ensure your cancellation goes smoothly and you don't lose important data.

• Identify your purchase method: Check your most recent email receipt or bank statement to confirm whether you subscribed through Fireflies, Apple App Store or Google Play.
• Export critical data: If you need to keep any meeting transcripts or recordings, request a data export from Fireflies support before cancelling.
• Check your refund eligibility: Count how many meetings you've recorded and note the purchase date. Compare this against Fireflies' refund policy (7 days, 3 meetings for monthly plans).
• Update payment information: Remove or replace any payment methods you no longer use so accidental charges can't be processed.
• Write down your confirmation number: After cancellation, note the confirmation number, date and time. Store this with your receipt.
• Monitor your next billing date: Mark your calendar for the day your subscription would normally renew. Verify that no charge appears.
• Keep cancellation proof: Screenshot the confirmation email or screen and save it for at least one year in case you need to dispute a charge.

When you should contact stopee or escalate to the commerce commission

Most cancellations go smoothly, but if you run into problems, you have clear next steps.

Red flags that require escalation

Contact Fireflies support immediately if:

• You cancelled but still see a charge 14 days after the cancellation date.
• Fireflies refuses to process your cancellation or ignores your request for more than 5 business days.
• You requested a refund but didn't receive it within 10 business days.
• You cancelled through the correct platform, but billing continues from a different payment source.

Pro tip: Always email Fireflies support rather than using an in-app contact form. Email creates a paper trail and is easier to escalate later if needed.

Escalation to the commerce commission

If Fireflies doesn't respond within 7 business days or refuses to honour your cancellation, file a complaint with the Commerce Commission (comcom.govt.nz). The Commission handles consumer protection matters in New Zealand and can order refunds if the company has breached the CGA.

Include in your complaint:

• Screenshots of your cancellation confirmation.
• Copies of all emails to Fireflies support and their responses (or lack of response).
• Your bank statements showing charges after the cancellation date.
• The dates you attempted to cancel and how you attempted it.

Stopee has helped thousands of New Zealand consumers escalate disputes like these, and the Commerce Commission takes continued billing after cancellation seriously. Your documentation is your strongest weapon.

Fireflies.Ai contact information and cancellation address

Fireflies.Ai is a US-based company with headquarters in San Francisco. No New Zealand-specific support address or phone number is publicly listed.

How to contact fireflies support

Email: Use the support form on the Fireflies website or email support@fireflies.ai with the subject line "Subscription Cancellation Request" and your account email address.

In-app support: If you can access your Fireflies account, use the in-app chat or help feature to initiate a cancellation request.

Official address (US headquarters): Fireflies.Ai, San Francisco, California, United States. (No street address is published for public correspondence.)

New zealand consumer complaint escalation

If Fireflies doesn't respond to your cancellation request, escalate to:

Commerce Commission: comcom.govt.nz | Phone: 0800 943 600 | Email: complaints@comcom.govt.nz

Your bank or card provider: They can dispute charges on your behalf if Fireflies continues billing after cancellation.

Final thoughts on cancelling Fireflies.Ai

Cancelling Fireflies.Ai is straightforward if you follow the right steps for your purchase platform and keep clear records of your cancellation. Remember that your subscription remains active until the end of your billing cycle, giving you time to export any data you need to keep.

If you're worried about refunds, the 7-day window applies to web purchases, but New Zealand's Consumer Guarantees Act gives you additional protection if the service hasn't delivered on its promises. Don't hesitate to escalate to the Commerce Commission if Fireflies refuses to cancel or continues charging you after cancellation.

Stopee has helped thousands of consumers cancel subscriptions confidently and dispute charges when companies break the rules. Whether you're switching to a competitor, downgrading to the Free tier, or stepping back from meeting transcription altogether, you now have the knowledge to cancel without losing data or wasting time. Use the checklist above, keep your proof of cancellation, and contact Stopee if you need further guidance on your consumer rights under New Zealand law.