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Cancel Formswift: Step-by-Step Guide
How to cancel your FormSwift subscription in new zealand
What FormSwift is and why new zealanders use it
FormSwift is an online document creation platform that lets you generate, edit, and download legal and business documents in PDF format. The service offers hundreds of templates for contracts, agreements, letters and other paperwork you might need for personal or professional use.
Users typically choose FormSwift for unlimited template access via a monthly or annual subscription, or they purchase individual completed documents on demand. You can access the service through the FormSwift website or via the mobile apps available on iOS and Android.
Common reasons people subscribe to FormSwift
- Quick access to professionally drafted legal document templates
- Unlimited editing and downloading during the subscription period
- Digital signature capabilities built into the platform
- Convenient mobile app access for on-the-go document creation
When you might want to cancel
You may find yourself ready to cancel if you have completed your documents, need only occasional templates (making one-time purchases more cost-effective), or discover a competitor that better suits your needs. Whatever your reason, Stopee has helped thousands of consumers navigate cancellation smoothly, and we are here to guide you through FormSwift's cancellation process.
FormSwift pricing in new zealand
Understanding what you are paying for helps you decide if FormSwift remains the right fit for your needs.
Plan types and costs
| Plan type | Billing cycle | Cost | What you get |
|---|---|---|---|
| Monthly subscription | Monthly | Varies by region | Unlimited access to all templates, editing, downloading and signing |
| Annual subscription | Annual | Varies by region | Same features as monthly, but billed once per year at a discounted total price |
| One-time document purchase | One-time | Varies by region | Single access to a completed document download, no recurring charges |
Pricing transparency note
FormSwift does not always display exact New Zealand dollar prices upfront on their website. The cost can vary depending on which billing channel you use (their website, the Apple App Store, or Google Play). Before you cancel, check your most recent invoice to confirm the exact amount you have been charged and the billing date of your next renewal.
Methods to cancel your FormSwift subscription
You have three main options for cancelling, depending on where you signed up and how you access the service.
Cancel through your FormSwift online account
If you subscribed directly through FormSwift's website, you can cancel from your account settings in just a few steps.
- Open a web browser and go to FormSwift's website
- Log in with your email address and password
- If you have forgotten your password, use the "Forgot Password" link on the login screen
- Click on your profile icon or navigate to Account Settings (usually in the top right corner)
- Select "Subscription Settings" or "Billing"
- Look for an option labelled "Update or Cancel" or "Manage Subscription"
- Click "Cancel Subscription" or "Cancel Plan"
- Review the confirmation screen, which may offer a discount to stay; click "Cancel Plan Anyway"
- When prompted, select "Yes, Cancel My Plan Now" to confirm
- Wait for a confirmation email to arrive in your inbox (check spam if needed)
- Keep this email as proof of cancellation for your records
Pro tip: Cancel only after you have downloaded and saved all documents you need. Your access ends on your next billing date, but it is better to secure your files now rather than scramble later.
Cancel through the apple app store
If you subscribed to FormSwift via the iOS app on your iPhone or iPad, you must cancel through Apple's app store settings.
- Open the App Store app on your device
- Tap the profile icon in the top right corner of the screen
- Select "Subscriptions" from the menu
- Find and tap "FormSwift" in the list of active subscriptions
- Tap "Cancel Subscription" or the red "Remove" button
- Follow any prompts to confirm your cancellation
- You will receive a confirmation from Apple via email
Warning: Deleting the FormSwift app from your phone does not cancel your subscription. You must follow these steps through the App Store settings or your subscription will continue to renew.
Cancel through google play
If you subscribed on Android via Google Play, follow these steps to stop your recurring payment.
- Open the Google Play Store app on your Android device
- Tap the menu icon (three horizontal lines) in the top left
- Select "Subscriptions" from the dropdown menu
- Tap "FormSwift" to open the subscription details
- Select "Cancel Subscription"
- Follow the on-screen prompts to confirm your cancellation
- Google will send you a confirmation email within a few minutes
Pro tip: Write down the date you cancelled in your phone notes. Google Play shows when your subscription ends, but keeping your own record helps if you ever need to dispute a charge.
What happens after you cancel FormSwift
Cancelling your subscription does not mean you lose access to your account immediately, so it is important to understand the timeline.
Your access timeline after cancellation
When you cancel, your subscription typically remains active until the end of your current paid billing period. For example, if you cancel on day 5 of a monthly subscription, you can still use all FormSwift features until your next scheduled renewal date would have occurred. After that date passes, your access to premium features and template downloads will stop.
Automatic renewals and billing
Once you cancel, FormSwift should not charge you again. No money should leave your bank account or credit card on your next billing date. However, always keep your cancellation confirmation email as proof. If FormSwift charges you after cancellation, you will have evidence that you followed the correct steps.
Warning: If you see a charge after cancellation, contact FormSwift support immediately and mention the charge. Screenshot the charge from your bank statement and provide your cancellation confirmation email as evidence.
Your documents and data
FormSwift generally keeps your account data and uploaded documents on file according to their data retention policy. However, do not rely on this. Before your access ends, download and save all important documents to your computer or cloud storage. Your subscription fees pay for editing and template access, not cloud storage, so FormSwift may delete your account data after a period of inactivity.
Refunds and your rights in new zealand
FormSwift's standard refund policy states that all purchases and subscription renewals are non-refundable. However, New Zealand consumer law can override this policy in specific situations.
FormSwift's stated refund policy
According to their Terms of Service, FormSwift does not issue refunds for subscriptions or document purchases. This means if you cancel mid-month, you are unlikely to receive a pro-rata refund for unused time.
Exceptions under new zealand law
The Consumer Guarantees Act and the Fair Trading Act protect you as a consumer. These laws can require refunds even when a company claims "no refunds" in their terms. Examples include: if FormSwift misrepresented its features or availability, if the service did not work as advertised, or if you cancelled within a short "cooling off" period after purchase (typically 14 days for online purchases).
How to request a refund from FormSwift
- Gather your evidence: order confirmation email, invoice, screenshots of the issue, and dates of cancellation
- Visit FormSwift's support page or contact their support team at support@formswift.com or +1 (888) 311-2977
- Write a clear, polite email explaining why you believe you are entitled to a refund (reference specific dates and features if applicable)
- Include copies of your order confirmation and cancellation proof
- Keep copies of all emails you send and receive
- Allow 5-10 business days for a response
Pro tip: If FormSwift denies your refund and you believe New Zealand consumer law supports your case, escalate through the Commerce Commission or seek free advice from Citizens Advice Bureau. Stopee recommends documenting everything from the start, as this evidence is crucial if you need to escalate.
Your consumer rights and protections in new zealand
You have legal protections when dealing with online services like FormSwift, even though the company is based overseas.
The consumer guarantees act
This Act guarantees that services (like FormSwift) must be of acceptable quality and fit for purpose. If FormSwift's service did not work as advertised, crashed regularly, or had major features missing, you may be entitled to a refund or replacement, regardless of what their terms say.
The fair trading act
This law protects you against misleading or deceptive conduct. If FormSwift misrepresented the service, made false claims about features, or used dark patterns to hide cancellation options, that violates the Fair Trading Act. You can complain to the Commerce Commission if you believe FormSwift engaged in unfair trading practices.
Escalation pathway if FormSwift refuses to help
If FormSwift denies your refund request and you believe you have a valid claim under New Zealand law, contact the Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau. You can also dispute the charge with your bank if you used a credit or debit card.
Common mistakes when cancelling FormSwift
We know that cancellation can feel stressful, and it is easy to make a slip-up that costs you money or leaves you without proof.
Mistake 1: assuming that deleting the app cancels your subscription
Many people delete the FormSwift app from their phone and believe they have cancelled. They have not. The app deletion only removes the icon from your home screen; your subscription continues, and you will be charged. Always cancel through your account settings or the app store before you uninstall.
Mistake 2: not saving your cancellation confirmation email
Your confirmation email is your only proof that you cancelled on a specific date. If FormSwift charges you again, you will need this email to prove the mistake. File it in a folder called "Subscriptions" or "Cancellations" so you can find it quickly.
Mistake 3: cancelling without downloading your documents first
Once your subscription ends, you may lose access to the documents you created. Download everything you need before you cancel, not after.
Mistake 4: ignoring your next billing date
Your access continues until your next scheduled renewal. If you cancel on the 15th of a month but your billing date is the 20th, you are still charged on the 20th. Check your invoice to find your exact billing date, then mark it on your calendar.
Mistake 5: not checking your bank statement after cancellation
Sometimes subscriptions sneak through despite cancellation. Review your statements for 2-3 months after you cancel. If you see a FormSwift charge, contact them immediately with your cancellation proof.
Checklist: steps to take before you cancel FormSwift
Use this checklist to ensure you do not miss anything important.
- Check your most recent FormSwift invoice to confirm your current plan and billing date
- Download and save all documents you have created or need access to
- Export any templates or custom work you might want to reference later
- Note the email address associated with your FormSwift account
- Identify which platform you used to subscribe (website, App Store, or Google Play)
- Have your cancellation method ready (web, iOS, or Android)
- Take a screenshot of your subscription settings before you cancel (for your records)
- Complete your cancellation and screenshot the confirmation screen
- Save the cancellation confirmation email when it arrives
- Mark your calendar with your subscription end date so you know when access actually stops
- Check your bank statement 1 week after cancellation to confirm no charges appear
Contact information for FormSwift support
If you have issues during cancellation or need to dispute a charge, here is how to reach FormSwift.
Support channels
FormSwift does not have a physical office in New Zealand. You can contact their support team via email at support@formswift.com or by phone at +1 (888) 311-2977. Support agents are available Monday to Friday, 6am to 6pm Pacific Standard Time (PST), which is 2am to 2pm New Zealand Standard Time (NZST). Given the time difference, email is often more practical for New Zealand customers.
Stopee has helped thousands of New Zealand consumers cancel services like FormSwift and secure refunds when warranted. If you need further guidance on your consumer rights or feel that FormSwift has treated you unfairly, Stopee is here to provide evidence-based advice on your next steps. Whether you are cancelling due to cost, lack of use, or service dissatisfaction, you have rights, and Stopee is committed to helping you exercise them confidently.