Manage Identityforce

How to cancel identityforce and protect your rights in new zealand

What is identityforce and should you cancel

Understanding identityforce as a US-based service

Identityforce is an American identity-theft protection and credit monitoring service that operates primarily in the United States. The service offers tiered plans for individuals and families, delivering identity monitoring, credit alerts, and support if your personal information is compromised. However, because Identityforce is a foreign service and pricing is displayed in USD rather than NZD, New Zealand customers often face currency conversion costs and unclear local consumer protections.

If you've subscribed to Identityforce and want to cancel, you have clear statutory rights under New Zealand law. At Stopee, we help thousands of consumers understand their cancellation options and enforce those rights, even with overseas companies.

Common reasons new zealand customers cancel

You might be cancelling Identityforce for several practical reasons. You may find the service costs more than you expected after currency conversion. You might have found a local New Zealand alternative that better suits your needs. Perhaps you signed up for a trial and forgot to cancel before the paid period started. Or you simply decided identity theft protection wasn't worth the ongoing expense. Whatever your reason, cancelling should be straightforward and refundable if you act quickly.

Your consumer rights in new zealand and what they mean for identityforce

The consumer guarantees act protects you

New Zealand's Consumer Guarantees Act (1993) applies to overseas suppliers like Identityforce in most circumstances. This law requires services to be of acceptable quality, fit for purpose, and delivered with reasonable care. If Identityforce fails to deliver on these guarantees, you have the right to cancel and claim a refund, even if the company's stated terms suggest otherwise.

Additionally, the Fair Trading Act (1986) prohibits misleading conduct and deceptive marketing. If Identityforce advertised features you didn't receive, or if the service failed to work as promised, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection authority.

Your statutory cooling-off rights

While overseas distance-selling services aren't always bound by New Zealand's standard 14-day cooling-off period, Identityforce customers are strongly encouraged to act quickly. If you cancel within the first 14-30 days of purchase (check your account for the exact purchase date), you have the strongest position for claiming a full or pro-rated refund. Document your cancellation date and keep all communications with Identityforce's support team.

If Identityforce refuses a refund you believe you're entitled to under the Consumer Guarantees Act, Stopee recommends contacting the Commerce Commission's consumer hotline or filing a dispute directly. You do not need a lawyer to assert your rights.

How to cancel identityforce via your member dashboard

Step-by-step cancellation through the web portal

Cancelling via your Identityforce member dashboard is the fastest and most direct method. This approach gives you an immediate confirmation and a clear audit trail of your cancellation request.

1. Open your web browser and visit the Identityforce login page (www.identityforce.com/login).
2. Enter your email address and password to access your member dashboard.
3. Look for the menu icon (usually three horizontal lines) or a drop-down arrow in the top-right corner of the screen.
4. Select "Protection Plan" or "Subscription Settings" from the menu.
5. Locate the "Cancel Plan" or "Cancel Subscription" button beneath your current plan details.
6. Review the cancellation summary, which will display your cancellation date and any refund information.
7. Click "Confirm Cancellation" when prompted. Your membership will end immediately.
8. Screenshot or save the confirmation page for your records, including the cancellation confirmation number if provided.

Pro tip: Before cancelling, check whether you're mid-billing cycle. If you cancel on day 10 of a 30-day monthly subscription, you may be entitled to a pro-rated refund for the unused 20 days. Identityforce will normally calculate this automatically, but confirm the refund amount on the confirmation screen.

Cancelling identityforce by phone and through app stores

Contacting identityforce member services directly

If you prefer to cancel by phone or encounter technical difficulties with the dashboard, you can ring Identityforce Member Services. This method is also useful if you want to ask questions about refunds before submitting your cancellation.

1. Call the Identityforce Member Services team at +1 877-694-1367 (from New Zealand, dial the +1 country code first).
2. Have your account email address and the phone number associated with your account ready.
3. Explain that you want to cancel your subscription and ask for confirmation of your billing cycle and any pro-rated refund eligibility.
4. Request written confirmation of your cancellation via email. The representative should send this immediately.
5. Ask for the cancellation date, confirmation number, and expected refund timeline.
6. End the call and wait for the email confirmation to arrive within 24 hours.

Warning: International calls to US numbers can be expensive from New Zealand. Consider using a VoIP service like Skype or WhatsApp calling to reduce costs. Alternatively, use the web dashboard method above to avoid phone charges entirely.

Cancelling identityforce subscriptions purchased through apple app store or google play

If you subscribed to Identityforce through the Apple App Store or Google Play Store rather than directly through Identityforce's website, your billing is handled by Apple or Google. You must cancel through those platforms, not through Identityforce's dashboard.

1. On iPhone or iPad: Open the Settings app, tap your name at the top, select "Subscriptions", find Identityforce in the list, and tap "Cancel Subscription".
2. On Android: Open Google Play, tap your profile icon in the top right, select "Payments and subscriptions", then "Subscriptions", find Identityforce, and tap "Cancel subscription".
3. For Mac: Open the App Store, click your account icon in the top right, select "Account Settings", go to "Subscriptions", and cancel Identityforce.
4. Confirm the cancellation when prompted. Your access will end at the end of your current billing period, not immediately.
5. Request a refund from Apple or Google directly if your cancellation is within their standard refund window (typically 14-45 days from purchase, depending on the platform).

Pro tip: App Store and Google Play subscriptions often continue into the next billing cycle if cancelled after the renewal date. Check your last billing date before cancelling to ensure you cancel before the next charge processes.

What happens immediately after you cancel identityforce

Access and monitoring stops right away

Once your cancellation is confirmed, your access to the Identityforce member portal closes immediately. All active identity monitoring, credit alerts, and remediation support services stop at the moment of cancellation. You will no longer receive email notifications about suspicious activity or credit changes.

If you've relied on Identityforce alerts to track your credit health, take note of your current credit reports before cancelling. Download or screenshot any important documents (three-bureau credit reports, alert history, identity theft claims) to keep for your personal records.

Data retention and your privacy

Identityforce retains your account data according to its privacy policy, which typically allows retention for a limited period after cancellation (often 30-90 days). Your alerts, reports, and personal details are stored but no longer actively monitored. You can request deletion of your data by contacting Identityforce support and citing your right to data portability under privacy principles, though this is separate from your cancellation.

Refunds and billing after cancellation

Pro-rated refund eligibility

Identityforce offers pro-rated refunds for web-based subscriptions cancelled mid-cycle. This means if you've paid for a full month but cancel on day 15, you'll receive a refund for the remaining 15 days of unused service. The refund is calculated automatically and displayed in your cancellation confirmation.

The refund timeline typically takes 5-10 business days to appear in your original payment method. If you used a credit card, the credit will show as a reversal on your statement. If you used a debit card, allow up to two weeks for the funds to clear due to banking processing times.

Non-refundable situations and exceptions

Identityforce does not offer refunds for subscriptions cancelled after the first 30 days of the annual billing cycle, though this policy may conflict with your Consumer Guarantees Act rights in New Zealand. If the service failed to deliver on its promises (e.g., you didn't receive promised credit monitoring or alerts), you can claim a refund regardless of how long you've been subscribed. Stopee recommends documenting any service failures and escalating to the Commerce Commission if Identityforce refuses.

App Store and Google Play purchases follow their own refund policies, which are typically more generous than Identityforce's direct policy. Apple and Google allow refunds up to 14-45 days from purchase if you request them directly through their platforms, not through Identityforce.

Identityforce pricing and plan comparison

Current plan options and costs in USD

Identityforce offers four main plans, all priced in US dollars. New Zealand customers should convert these prices using the current USD-to-NZD exchange rate, which typically ranges from 1.60 to 1.75 NZD per USD. The actual NZD cost will vary depending on your bank's exchange rates and whether you're charged currency conversion fees.

Annual plans offer better value than monthly subscriptions (roughly 15-20% savings). However, paying monthly gives you flexibility to cancel without losing money to an upfront annual commitment. At Stopee, we often recommend monthly plans to new customers who haven't tested the service fully.

Common mistakes when cancelling identityforce

Mistakes that cost you money or time

Cancelling a service sounds simple, but small errors can delay your refund or leave your account unexpectedly active. We've seen New Zealand customers make the same cancellation mistakes repeatedly, and we want to help you avoid them.

Mistake 1: Cancelling through the wrong channel. If you subscribed via Apple App Store or Google Play but tried to cancel through the Identityforce website, your subscription remains active and you'll keep being charged. Always cancel through the platform you used to subscribe.

Mistake 2: Not saving your cancellation confirmation. Without a confirmation number or screenshot, you have no proof you cancelled. If a charge appears on your statement after cancellation, you'll need evidence to dispute it with your bank or the Commerce Commission. Save everything.

Mistake 3: Cancelling too late in the billing cycle. If you cancel on day 29 of a 30-day cycle, you won't receive a pro-rated refund; you've already paid for the full month. Cancel as early as possible in your billing cycle to maximize refund eligibility.

Mistake 4: Forgetting to request data deletion. Cancellation stops the service, but your personal data remains on Identityforce's servers. If you want your data deleted, submit a separate request to their support team in writing and keep a copy for your records.

Mistake 5: Not following up on missing refunds. Refunds should arrive within 5-10 business days. If yours doesn't appear, contact Identityforce immediately with your cancellation confirmation number. If they don't refund within 14 days, escalate to your bank's fraud department or the Commerce Commission.

Checklist before you cancel identityforce

Steps to take before submitting your cancellation

Before you hit the cancellation button, run through this checklist to protect yourself and ensure a smooth exit from Identityforce.

• Log into your Identityforce account and note today's date and your last billing date.
• Download or screenshot your most recent three-bureau credit report (if you have credit monitoring in your plan).
• Review your alert history and save any important identity monitoring records for your personal file.
• Check your current billing cycle to calculate your pro-rated refund (days remaining in cycle ÷ total days in cycle × monthly cost).
• Decide whether you're cancelling via the web dashboard, phone, or app store, and gather the details needed (email, account number, phone number).
• Clear your browser cache and cookies to avoid login issues with the dashboard.
• Have a pen and paper ready to note the cancellation confirmation number and date the representative gives you.

After cancellation: next steps for new zealand consumers

Tracking your refund and confirming the cancellation

Your cancellation doesn't end with the confirmation page. The real work is following up to ensure your refund arrives and your subscription truly stops.

Within 24 hours of cancelling, check your email for a cancellation confirmation from Identityforce. If you don't receive one, log back into your account and verify that the subscription no longer appears under your active plans. If the subscription is still active, contact Member Services immediately and request cancellation again, this time by phone for a stronger paper trail.

Check your bank or credit card statement 5-10 business days after cancellation to confirm the refund has been credited. Refunds from overseas companies sometimes take longer due to international banking delays. If 14 days pass without a refund and you cancelled within your eligibility window, file a dispute with your bank and provide them with your cancellation confirmation.

If identityforce refuses to refund or cancel

If Identityforce denies your refund or claims your cancellation "didn't go through," you have legal backing in New Zealand. Under the Consumer Guarantees Act, you're entitled to a refund if the service failed to meet acceptable quality standards or fit for purpose. Document every communication with Identityforce and compile a summary of your complaint, including dates, amounts, and reasons for cancellation.

Contact the Commerce Commission at 0800 943 600 or visit www.comcom.govt.nz to file a formal complaint. The Commission has authority to investigate foreign companies operating in New Zealand and can order refunds. You can also contact the Disputes Resolution Service (DRS) if you've paid less than NZD $15,000 and want an independent mediator to help resolve the dispute without going to court.

Stopee has helped thousands of consumers escalate disputes with overseas subscription services and recover refunds through these official channels. You don't need to accept a "no refund" response from a foreign company.

Compare alternatives to identityforce in new zealand

Local and international identity protection options

If you've cancelled Identityforce and want to explore alternatives, New Zealand offers several options. Credit Savvy (https://www.creditsavvy.com.au) provides free credit monitoring and reports from NZ credit bureaus like Centrix and illion. Equifax New Zealand (https://equifax.co.nz) offers credit monitoring directly from a major reporting agency. For comprehensive identity theft protection, consider international services like Norton LifeLock or Experian, which sometimes have NZD pricing options.

Before switching to a new provider, check whether they operate in New Zealand, whether their terms comply with the Consumer Guarantees Act, and whether they charge in NZD rather than foreign currency. This reduces surprise charges and makes future cancellations easier.

Contact details and final steps

Identityforce support and postal address

While Identityforce is a US company and doesn't have a New Zealand office, you can reach their Member Services team at:

Phone: +1 877-694-1367 (from New Zealand, dial +1 first)
Website support: https://www.identityforce.com/support/member-support
Corporate mailing address (US only): Identityforce, [Note: no publicly confirmed NZD postal address available; escalate to Commerce Commission if postal contact is needed]

For dispute resolution or if Identityforce refuses to respond to your cancellation request, contact:

Commerce Commission NZ: Phone 0800 943 600 or visit www.comcom.govt.nz
Disputes Resolution Service: https://www.disputes.org.nz

Stopee is here to support your cancellation journey from start to finish. Whether you need help drafting a cancellation email, understanding your refund rights, or escalating a dispute with an overseas subscription service, Stopee has the tools and expertise to guide you. Visit Stopee.com to explore cancellation templates, company-specific guides, and consumer law resources for dozens of services. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't think were possible.