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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Justdone: The Right Way
How to cancel justdone and protect your money in new zealand
What is justdone
Justdone is an online platform offering access to over 35 AI-powered writing and productivity tools. You can use it for content creation, academic writing assistance, editing, and similar tasks. The service operates on a subscription model with short trial periods and monthly or annual membership options available.
You access Justdone through its website or mobile apps. Your account and billing are managed through the platform itself, or through your app store if you subscribed via Apple or Google Play. At Stopee, we've found that understanding exactly how you subscribed is your first line of defence when it comes time to cancel.
How justdone's billing works
Justdone charges in US dollars (USD) and converts to NZD when you pay. Your subscription renews automatically unless you cancel before the renewal date. The platform offers several pricing tiers, each with different commitment lengths and costs.
Where justdone is based
Justdone is registered as Just Done Ltd with a UK office address used for official correspondence. Consumer reports also mention a Cyprus office. For cancellation purposes, you'll want the UK postal address for any written notice.
Justdone pricing and available plans
Your cancellation decision often depends on what you're paying and whether you're locked into an annual plan.
| Plan | Price (USD) | Renewal period | What you get |
|---|---|---|---|
| 7-day trial | US$2.00 initial, then US$39.99/month if not cancelled | 7 days, then monthly auto-renewal | Full access to 35+ AI tools |
| Unlimited monthly (best for testing) | US$19.99/month (advertised from US$49.99) | Every month | Full access to 35+ AI tools |
| Unlimited annual | US$299.88 per year (roughly US$24.99/month) | Every 12 months | Full access to 35+ AI tools |
Pro tip: If you're on the 7-day trial, your 24-hour cancellation window is critical. Missing it means you're charged US$39.99 (approximately NZ$66) for the first month. At Stopee, we recommend setting a phone reminder for day five of any trial.
Your consumer rights when buying from justdone in new zealand
New Zealand's Consumer Guarantees Act 1993 protects you when you buy digital services, and those protections apply to Justdone subscriptions.
What the consumer guarantees act means for you
Under this law, the service provider (Justdone) must provide the service with due care and skill. If the service doesn't work as described, you have a right to seek a refund, repair, or replacement within a reasonable timeframe.
Importantly, the Consumer Guarantees Act gives you rights that go beyond Justdone's stated terms. If Justdone refuses a refund on grounds that simply don't hold up under the law, you can escalate to the Commerce Commission. Stopee has helped thousands of consumers understand that your statutory rights cannot be waived by small print.
When to invoke consumer law in your cancellation
If you cancel within 14 days and the service hasn't delivered as promised (for example, tools don't work, or the AI features are significantly limited), you have grounds for a refund under consumer law. Document your experience with screenshots or screen recordings.
If Justdone denies your refund claim, contact the Commerce Commission or your local Citizens Advice Bureau. They can advise you on enforcement options. This is your escalation point if the company refuses to co-operate.
How to cancel justdone step-by-step
Your cancellation method depends on where you subscribed, and timing is everything.
The critical 24-hour rule
Justdone's Terms of Use require you to cancel at least 24 hours before your billing renewal date. If you cancel after that window closes, you'll be charged for the next period. Check your confirmation email or account dashboard to find your exact renewal date.
Warning: "24 hours before renewal" means 24 full hours, not calendar days. If you renew on Tuesday at 2pm, you must cancel by Monday at 2pm.
If you subscribed on the justdone website or app
- Log in to your Justdone account on the website or app
- Navigate to Account Settings or Subscriptions (location varies; check the menu or profile icon)
- Find your active subscription and select "Cancel" or "Manage Subscription"
- Confirm your cancellation request; Justdone will show you the date your access ends
- Take a screenshot of the confirmation page showing the cancellation date and time
- Check your email for a cancellation confirmation from Justdone within 1-2 hours
- Save this email indefinitely
Pro tip: If you don't see a cancellation option, contact Justdone support immediately via the website's contact form or help centre. Document the date and time you contacted them.
If you subscribed via apple app store (iPhone or iPad)
- Open Settings on your Apple device
- Tap your name at the top of the screen
- Select Subscriptions
- Find Justdone in the list and tap it
- Tap "Cancel Subscription" and confirm the cancellation
- Apple will show you the date your subscription ends
- Screenshot this confirmation
Apple sends a confirmation email to your Apple ID email address. Check it and forward it to yourself as a backup record.
If you subscribed via google play (Android)
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right
- Select Payments and subscriptions
- Tap Subscriptions
- Find Justdone and tap it
- Select "Cancel subscription" and confirm
- Take a screenshot showing the cancellation is complete
Google sends a confirmation to your associated Gmail account. Save this email as proof of cancellation.
If you want to cancel by post or formal notice
- Gather your account details (email address, subscription start date, plan type)
- Draft a brief cancellation letter including these details and the date you want cancellation to take effect
- Send it by registered post to Just Done Ltd at the address listed below
- Keep the postal receipt showing delivery confirmation
- Also email the same notice to Justdone's support contact if available on the website
Sending written notice creates a paper trail. This is especially useful if you later need to dispute an unwanted charge with your bank or the Commerce Commission. Stopee advises this method for high-value annual subscriptions.
What happens after you cancel justdone
Cancellation doesn't always mean immediate loss of access, and understanding what to expect helps you avoid panic.
Your access after cancellation
When you cancel, you retain access to Justdone until the end of your current billing period. If you cancelled on day 10 of a monthly subscription, you can use the service until the end of that month. The cancellation simply stops the automatic renewal.
Cancellation does not erase your account or personal data immediately. Your login and account settings remain visible for 30-90 days (exact timing varies). If you want your data deleted sooner, request account deletion explicitly through the support form and ask for written confirmation.
Preventing accidental re-subscription
After cancellation, do not save your payment details in the Justdone system if given the option. This reduces the risk of accidentally resubscribing if you log in later. At Stopee, we've seen consumers re-enter their card details out of habit and find themselves automatically charged again months later.
Will you get a refund from justdone
Refund eligibility depends on when you cancel and Justdone's stated policy, but New Zealand law adds a protective layer.
Justdone's official refund policy
Justdone's published Terms reference refund rules, but the full details are not clearly visible in their public-facing summary. There is no explicit mention of a statutory cooling-off period or automatic refund guarantee.
In practice, customer reports on third-party sites show mixed outcomes: some users report receiving refunds within 14 business days, while others report refunds being denied after cancellation. A small number report refunds arriving faster than the stated timeframe.
When you're eligible for a refund under new zealand law
You can request a refund if you cancel within 14 days and the service has not been provided as described. This is separate from Justdone's own refund policy and stems from the Consumer Guarantees Act.
If Justdone declines your refund, respond in writing (email is fine) citing the Consumer Guarantees Act and explain why the service did not meet the promised standard. Reference your evidence (screenshots, timestamps). Give Justdone 14 days to respond.
Pro tip: If you used a credit or debit card, you also have the right to dispute the charge with your bank if Justdone refuses a justified refund claim. Contact your bank's dispute or "chargeback" team and provide your cancellation evidence and written correspondence with Justdone.
Common refund scenarios
Refunds are usually processed (if approved) within 5-15 business days. Your bank may take an additional 2-5 business days to deposit the refund into your account. Currency conversion may apply (USD to NZD), and some banks charge a small fee for international refunds. Monitor your bank account; if the refund doesn't appear after 20 business days, contact Justdone's support again with your refund request confirmation number.
Common mistakes people make when cancelling justdone
Cancelling a subscription feels straightforward, but small oversights can leave you paying for service you've abandoned.
Missing the 24-hour deadline
This is the most costly mistake. Many users cancel on their renewal date and assume they've stopped the charge, only to discover the payment went through because they missed the 24-hour window. Set a phone alert for day three of any new subscription.
Cancelling through the wrong channel
If you subscribed via Apple, cancelling on the Justdone website won't stop your App Store billing. You must cancel through the app store where you subscribed. Stopee recommends checking both your Justdone account and your app store subscriptions to verify the cancellation took effect.
Assuming cancellation = data deletion
Many users believe cancelling also deletes their account and personal data. It doesn't. Your login, email, and usage history remain on Justdone's servers. If privacy is a concern, send a separate data deletion request and keep the confirmation.
Not saving your cancellation proof
If you cancel but don't screenshot or save the confirmation email, you have no proof if a disputed charge appears later. Always keep evidence for at least 12 months.
Ignoring a charge after cancellation
If you're charged after cancellation, respond immediately. Contact Justdone support with your cancellation confirmation and ask for an explanation. If they don't refund within 7 days, escalate to your bank and lodge a dispute. Silence is weakness in these situations.
Your cancellation checklist for justdone
Use this checklist to confirm you've covered all bases before and after cancelling.
| Action | When to do it | Proof to keep |
|---|---|---|
| Find your renewal date | Before you cancel | Screenshot or email showing renewal date |
| Cancel before the 24-hour window | At least 24 hours before renewal | Cancellation confirmation page (screenshot) |
| Receive and save the confirmation email | Within 1-2 hours of cancellation | Forwarded email to backup account |
| Verify the cancellation in your app store account | Same day as cancellation | Screenshot of app store showing "No active subscription" |
| Monitor your bank account | On your old renewal date and for 30 days after | Bank statement or screenshot if charge appears |
| Request account deletion (if desired) | Within 7 days of cancellation | Deletion confirmation email from Justdone |
How justdone compares to other AI writing platforms
If you're considering Justdone or comparing it to alternatives, here's how it stacks up on cancellation and refund practices.
| Platform | Cancellation notice required | Refund eligibility | Trial period |
|---|---|---|---|
| Justdone | 24 hours before renewal | Varies; not explicitly stated | 7 days at US$2.00 |
| ChatGPT Plus | Anytime before billing date | Refund possible within 30 days | None; subscription only |
| Writerly | 30 days notice recommended | 30-day money-back guarantee | 14 days free |
| Sudowrite | Anytime; cancels at period end | No refund stated | 7 days free |
Justdone's 24-hour rule is stricter than some competitors but standard for many. Its lack of explicit refund transparency is a weakness compared to platforms offering 30-day guarantees.
Contact details for just done ltd
If you need to send a formal cancellation notice or pursue a complaint, use the address below.
Postal address for cancellation
Just Done Ltd
Unit 3, Cloisters Business Centre
8 Battersea Park Road
London, SW11 4NB
United Kingdom
Send any cancellation letter by registered post. Include your email address, subscription start date, and the date you want cancellation to take effect. Allow 10-14 business days for postal delivery and processing.
If justdone refuses to refund
Contact the Commerce Commission (New Zealand) if Justdone denies a refund you believe is justified under consumer law. You can lodge a complaint online at beehive.govt.nz or call 0800 943 600.
Stopee has helped thousands of consumers escalate disputes through the Commerce Commission and recover money. Your statutory rights exist precisely for situations where a company won't co-operate.
Final advice on cancelling justdone
Cancelling Justdone is simple if you follow the 24-hour rule and choose the right cancellation method for how you subscribed. Your biggest risks are timing and forgetting where you signed up.
New Zealand's Consumer Guarantees Act is your safety net if the service doesn't work or Justdone refuses a legitimate refund. Don't hesitate to invoke it.
Keep all cancellation confirmations for at least 12 months. If an unwanted charge appears on your bank statement, report it immediately and reference your proof of cancellation.
Whether you're testing Justdone's features or stepping back after months of use, your cancellation should be friction-free. Stopee's mission is to empower you to take control of your subscriptions without fear of hidden charges or refusal tactics. Cancel with confidence, keep your records, and know your rights. Stopee and the Commerce Commission have your back if things go wrong.