Manage Lightricks

How to cancel lightricks and claim your refund in new zealand

Understanding lightricks and why you might want to cancel

Lightricks creates mobile photo and video editing apps, including Facetune, Lightleap, and Motionleap. The company offers free apps with paid subscription tiers and in-app purchases to unlock premium features. If you've subscribed but no longer use the service, or you're unhappy with your purchase, you have clear rights under New Zealand law to cancel and potentially claim a refund.

How lightricks subscriptions work

You purchase Lightricks subscriptions through two main channels: directly via the Lightricks website, or through app stores (Apple App Store or Google Play). Your billing method, renewal cycle, and refund eligibility depend on where you bought your subscription. This matters when you cancel, because the cancellation process and refund rules differ by platform. Stopee helps you navigate these differences so you don't lose money or access unexpectedly.

Why new zealanders cancel lightricks

Common reasons include unused subscriptions you forgot about, features that didn't match expectations, accidental purchases, or simply finding a better alternative. Whatever your reason, you deserve a straightforward cancellation process and fair refund treatment. New Zealand's Consumer Guarantees Act and Fair Trading Act protect you if Lightricks fails to deliver as promised.

Your consumer rights under new zealand law

Before you cancel, know what protections apply to your purchase.

The 14-day cooling-off period for web purchases

If you bought your subscription directly from Lightricks' website, you have 14 days from purchase to cancel for any reason and receive a full refund. This cooling-off period is your safety net. You don't need to justify why you want to cancel; the company must refund you if you act within this window. After 14 days, this right expires for web purchases.

Consumer guarantees act protections

New Zealand's Consumer Guarantees Act states that services must be of acceptable quality, fit for purpose, and delivered within a reasonable time. If Lightricks fails to deliver on these promises-for example, the app crashes constantly, premium features don't work, or the service is unavailable-you can demand a refund or replacement, even after the cooling-off period. This is a powerful lever if the company refuses to help.

For app-store purchases (Apple or Google), the Consumer Guarantees Act still applies to you as the consumer, even though the store is the seller. You can escalate disputes to the stores or to the Commerce Commission if refunds are wrongly denied.

Fair trading act and misleading conduct

If Lightricks advertised features you didn't receive, or misled you about pricing, billing, or cancellation terms, you may pursue a complaint under the Fair Trading Act. Document everything: screenshots of ads, emails, and your subscription page. Stopee recommends keeping these records before you contact support.

How to cancel your lightricks subscription

Your cancellation method depends on where you bought your subscription. Follow the correct steps for your purchase channel to avoid confusion or failed cancellations.

Cancel a web purchase directly from lightricks

1. Open your web browser and go to the Lightricks website.
2. Log in to your account using your email and password.
3. Navigate to "Manage subscription" or your account settings (usually under profile or billing).
4. Click "Cancel subscription" and confirm your choice.
5. Note the cancellation date. Lightricks typically allows you to use the service until the end of your current billing cycle, then stops auto-renewal.
6. Check your email for a cancellation confirmation. If you don't receive one within 24 hours, log back in to verify the cancellation went through.

Pro tip: Screenshot the confirmation screen before you close the browser. This proves cancellation if a dispute arises later.

Cancel an apple app store subscription

1. Open the Settings app on your iPhone, iPad, or Mac.
2. Tap your name at the top of Settings.
3. Select "Subscriptions".
4. Find the Lightricks app (e.g., Facetune, Lightleap, or Motionleap).
5. Tap the subscription name and select "Cancel Subscription".
6. Confirm the cancellation. Apple will show you when your subscription access ends.

Warning: Simply deleting the app does not cancel your subscription. You must cancel through Settings or the App Store, or the app will charge you again at renewal. Stopee has seen countless users lose money this way.

Cancel a google play subscription

1. Open the Google Play Store app on your Android device.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select "Subscriptions".
4. Tap the Lightricks app you want to cancel.
5. Select "Cancel subscription".
6. Confirm by tapping "Cancel subscription" again. Google shows your final access date.

Pro tip: You can also manage Google Play subscriptions from a web browser at play.google.com. Log in, go to Account settings, then Subscriptions, and cancel from there. This method often works faster if the app is slow.

What happens after you cancel lightricks

Cancellation doesn't immediately cut off access. Understanding the timeline helps you plan your next editing app and avoid unexpected charges.

When your access ends

For both web and app-store purchases, cancellation stops future auto-renewals but allows you to keep using the app until the end of your paid billing period. For example, if you pay monthly and cancel on day 15 of your cycle, you retain full access until day 30. On day 31, the premium features lock and you revert to the free version (or lose access entirely, depending on the app).

If you cancel within the 14-day cooling-off period and receive a refund, Lightricks may revoke access immediately. Stopee recommends downloading or exporting any edits you've made before cancelling within this window.

What happens to your content and account

Content you created during your subscription generally stays in your account after cancellation. However, you lose access to premium editing tools and filters once your subscription expires. If you need to delete your account entirely or export your data, contact Lightricks support directly-this goes beyond standard cancellation.

Stopping future charges

Cancellation stops auto-renewal entirely. You will not be charged again unless you manually resubscribe. Check your bank or credit card statement 2-3 weeks after cancellation to confirm no further charges appear. If you see a charge after cancellation, contact your bank immediately and report it as unauthorised.

Refund eligibility and how to claim

Refunds depend on when you cancel and where you purchased. Know the rules for your situation so you don't leave money on the table.

Refunds within 14 days (web purchases)

If you bought directly from Lightricks' website, you can claim a full refund within 14 days of your first payment for any reason. This is your statutory right under New Zealand law. Contact Lightricks support immediately with your order number and account email. Stopee advises being clear and direct: "I want to cancel my subscription and claim my 14-day cooling-off refund."

Web refunds typically process within 7-14 business days. Lightricks should refund your original payment method automatically-no vouchers or credits.

Refunds after 14 days (web purchases)

After the cooling-off period closes, Lightricks does not typically offer partial refunds for unused subscription time. However, if the service was faulty, unavailable, or didn't work as advertised, you retain Consumer Guarantees Act rights and can request a refund or replacement. You must prove the failure. Screenshot the issue, record error messages, and explain what was promised versus what you received.

Refunds for apple app store purchases

Apple handles refunds independently. You cannot request a refund directly from Lightricks for app-store purchases. Instead, open the App Store app, find your purchase, and tap "Report a Problem" or "Request a Refund". Explain your reason (e.g., accidentally purchased, doesn't work as described, didn't realise it was a subscription). Apple usually responds within 24-48 hours. If denied, you can escalate to Apple Support via your Apple ID account.

Pro tip: Apple is more likely to approve refunds within 90 days of purchase and for first-time requests. After 90 days, refunds are rare unless you prove the app was faulty.

Refunds for google play purchases

Google Play also handles refunds independently. Open the Google Play Store, find the Lightricks app, tap the menu, and select "Request a refund" or "Report a Problem". You have up to 48 hours to request a refund after any purchase (including subscriptions). After 48 hours, Google rarely grants refunds unless you prove the app didn't deliver promised features or was deceptive.

In-app purchases and digital content

One-time in-app purchases for filters, effects, or templates are generally non-refundable. These are considered digital content, and once delivered, refund rights are limited. Check Lightricks' refund policy at https://static.lightricks.com/legal/refund-policy.html before buying in-app content.

Lightricks pricing and plan options

Understanding what you're paying helps you decide if cancellation or downgrading makes sense.

Overview of lightricks plans

Lightricks offers multiple apps (Facetune, Lightleap, Motionleap, etc.), each with its own pricing. Most apps include a free tier with limited features and paid subscriptions to unlock premium tools. Pricing varies by app, region, and platform. In New Zealand, prices are shown in NZD, but app stores convert USD prices at checkout, so your final price includes GST and any currency markup.

Representative monthly and annual pricing (typical USD prices converted to NZD)

Pro tip: If you only occasionally edit photos, the free version covers most needs. Premium features add professional filters and advanced tools, but they're not essential for casual use. Before upgrading, test the free version for a week to confirm it's worth the subscription.

Common mistakes when cancelling lightricks

Cancellation feels straightforward, but small missteps cost you time and money. Learning from others' mistakes keeps your refund claim strong.

Deleting the app instead of cancelling the subscription

The most common error: uninstalling the Lightricks app from your phone and assuming that stops charges. It doesn't. Your subscription remains active in the background, and you'll be charged at renewal. Always cancel through your account settings or the app store first, then uninstall if you want.

Missing the 14-day refund window for web purchases

You have exactly 14 calendar days from your first payment to claim a full refund on web purchases. After day 14, this right expires. If you think you might want to cancel, submit your refund request immediately-don't wait to test the app fully. Stopee advises setting a phone reminder for day 13 if you're on the fence.

Not contacting support for post-14-day refunds

Even after the cooling-off period, you may still have a valid claim under the Consumer Guarantees Act if the app was faulty or misleading. Many users assume they've missed their chance and give up. Contact Lightricks support anyway. Document the problem and ask for consideration. You have nothing to lose.

Ignoring refund confirmations and statements

After you cancel, track your refund status and bank statement. If a refund was promised but doesn't arrive after 14 business days, follow up. Lightricks may have the wrong bank details or a processing error. A second email reminder usually resolves this. Stopee recommends keeping a spreadsheet of cancellation dates, refund amounts, and expected arrival dates.

Forgetting to check app-store account settings

If you bought through Apple or Google, you must cancel there-not through Lightricks' website. Many users cancel on the Lightricks website but forget the app store is still billing them. Check your Apple ID Subscriptions and Google Play Subscriptions settings even after you think you've cancelled.

When to cancel vs. when to keep your subscription

Sometimes cancellation is the right call; other times, a trial period or plan downgrade serves you better. Think through your decision before you act.

Reasons to cancel immediately

• You're within the 14-day refund window and not using the app.
• You've switched to a competing editor (e.g., Snapseed, Adobe Lightroom) and don't need Lightricks anymore.
• You didn't realise it was a subscription and want a refund on an accidental charge.
• Premium features aren't working properly (crashes, missing filters, slow processing).
• The auto-renewal caught you by surprise and you're on a tight budget.

Reasons to keep or delay cancellation

• You're 1-2 weeks into a monthly subscription and actively using premium tools.
• You have a major editing project due soon and need the features.
• You're outside the 14-day window but within 90 days and can claim a refund via the app store if faulty.
• The annual plan costs less per month than monthly billing-wait until renewal to cancel if it's nearly over.

Lightricks contact information and escalation

Lightricks is based in Israel, but you have support options in New Zealand. If the company refuses to honour your cancellation or refund, escalate to local authorities.

How to contact lightricks support

Visit the Lightricks support page within the app or website and submit a help request. Be specific: include your subscription date, app name, order number (if web purchase), and what you want (cancellation, refund, or both). Lightricks typically responds within 2-5 business days. If you don't hear back, follow up with a second email after 5 days.

Pro tip: Use the phrase "Consumer Guarantees Act" or "14-day cooling-off refund" in your first email. This signals you know your rights and increases the chance of a swift resolution.

Escalation: commerce commission and Apple/Google

If Lightricks ignores your cancellation request or wrongly denies a refund, escalate to the Commerce Commission (comcom.govt.nz). Lodge a complaint under the Fair Trading Act or Consumer Guarantees Act. You can also escalate refund disputes directly to Apple Support (appleid.apple.com) or Google Support (support.google.com/accounts).

Stopee recommends exhausting Lightricks support first (allow 10 business days), then escalating to the retailer (app store), and finally the Commerce Commission if needed.

Corporate address for formal disputes

Lightricks does not maintain a dedicated New Zealand postal address. For formal legal correspondence, use the corporate address: Lightricks Ltd., Israel. However, consumer complaints are best lodged with the Commerce Commission or app-store support, which respond faster and carry legal weight in New Zealand.

Your cancellation checklist

Before you cancel, run through this checklist to avoid mistakes and protect your refund claim.

• Confirm your purchase date and method (web, Apple, or Google).
• Check if you're within 14 days of purchase (web) or 90 days (app stores).
• Screenshot your current subscription page, billing settings, and any app errors.
• Note any promised features that aren't working.
• Locate your order confirmation email or transaction receipt.
• Open your bank statement and confirm the exact charge amount and date.
• If cancelling via app store, verify your login details (Apple ID or Google account) before you start.
• After cancellation, wait 24-48 hours, then log back in to confirm the cancellation took effect.
• Check your email for a cancellation confirmation. If missing after 24 hours, contact support.
• Monitor your bank or card statement for 2-3 weeks to confirm no further charges appear.
• If a refund was promised, track the expected arrival date and follow up if it doesn't arrive within 14 business days.

What stopee users say about cancelling lightricks

Real feedback from New Zealand users who've cancelled Lightricks helps you know what to expect.

"Easy to cancel on the website once I found the right menu." Most users find web cancellations straightforward. The challenge is locating "Manage subscription"-it's often buried under account settings rather than prominently displayed.

"Apple refunded me without questions when I explained I hadn't used it." Apple refunds are surprisingly generous within 90 days, especially for subscriptions you've barely touched. The app store is often easier to deal with than the company itself.

"I didn't realise I was still being charged after uninstalling the app." This remains the most common pain point. Users forget that deleting the app doesn't stop the subscription. Always cancel first.

"Lightricks support took 10 days to reply, but they honoured my 14-day refund request." Patience pays off. Even slow responses usually result in fair outcomes if you're within the refund window.

Summary: your path forward

Cancelling Lightricks is achievable if you follow the right steps for your purchase channel and claim your refund before deadlines expire. Web purchases give you 14 days to cancel for any reason; app-store purchases offer longer refund windows if the app was faulty. New Zealand's Consumer Guarantees Act and Fair Trading Act protect you beyond these cooling-off periods if the service failed to deliver on its promises.

Don't delete the app hoping that will stop charges-it won't. Cancel through your account settings or the app store, then monitor your bank statement to confirm no further charges appear. If Lightricks refuses your refund request, escalate to the Commerce Commission or the relevant app-store support team.

Stopee has helped thousands of consumers cancel Lightricks and recover refunds by walking them through these exact steps, anticipating common mistakes, and providing clear escalation paths when companies refuse to cooperate. Your money is yours-claim it confidently. For more guidance on cancelling any subscription service and understanding your consumer rights in New Zealand, visit Stopee.com, where transparency and fairness drive every cancellation decision.