Manage Linktree

How to cancel linktree in new zealand and protect your rights

What is linktree and why you might want to cancel

Linktree is a web service that creates a single landing page containing multiple links you can place directly in your social media profiles. Instead of sharing dozens of separate URLs across Instagram, TikTok, or YouTube, you share one Linktree URL that directs your followers to all your destinations at once.

Creators, businesses, and professionals use Linktree to share websites, online stores, contact forms, booking pages, and social media links from one central location. The platform offers a free tier with basic features and paid plans that unlock additional customisation, analytics, and branding tools.

You might decide to cancel Linktree if you no longer need the service, prefer a competitor, want to simplify your digital footprint, or find the cost no longer justifies the benefit. Whatever your reason, Stopee is here to guide you through the cancellation process smoothly and help you understand your rights under New Zealand consumer law.

When cancellation makes sense

Cancelling makes sense if you have switched to a competitor platform, no longer maintain active social media accounts, or feel the paid features do not align with your current needs. Some creators find that the free tier becomes sufficient once they establish their audience, making the paid plan unnecessary.

Before you cancel

Before proceeding, consider whether you genuinely need to delete your account or simply downgrade to the free plan. Cancelling your paid plan allows your Linktree link to remain active on the free tier, so your followers can still access your important links without interruption.

Your consumer rights and what they mean for you

New Zealand consumer law gives you important protections when cancelling digital services, even if Linktree's published policy seems restrictive.

The consumer guarantees act 1993

Under New Zealand's Consumer Guarantees Act, services must be of acceptable quality, fit for purpose, and delivered with due care and skill. If Linktree fails to deliver what you paid for, you have statutory remedies that exist independently of Linktree's cancellation policy.

If the service is not fit for purpose or does not meet acceptable standards, you may be entitled to cancel and recover your payment, even outside the 72-hour window Linktree advertises. This is a powerful right that many users do not know they possess.

The 72-hour discretionary refund

Linktree offers a limited 72-hour discretionary refund window for web-based paid plan purchases. This is not a guarantee but an option Linktree may exercise. However, under New Zealand consumer law, your statutory rights may extend further.

If you purchased through Apple App Store or Google Play, you must pursue refunds through those platforms, as Linktree cannot process them directly. Both Apple and Google have their own return windows and policies that may be more generous than Linktree's own terms.

Escalation with commerce commission

If Linktree refuses to honour your consumer rights, you can escalate your complaint to the Commerce Commission, New Zealand's consumer protection regulator. The Commerce Commission investigates unfair contract terms, misleading advertising, and breaches of the Consumer Guarantees Act.

Document all communication with Linktree, keep your purchase receipts, and note the exact date you purchased and cancelled. These records are essential if you need to escalate your complaint.

How to cancel linktree on the web

Cancelling your paid Linktree plan through the web dashboard is the quickest and most straightforward method. Your paid features will remain active until the end of your current billing cycle, then automatically downgrade to the free plan.

Step-by-step cancellation via linktree admin

1. Open your web browser and go to linktr.ee.
2. Log in with your email address and password.
3. Once logged in, navigate to your account settings by clicking your profile icon or avatar in the top right corner.
4. Select the "Billing" or "Plans" section from the account menu.
5. Review your current paid plan and locate the cancellation button or link (usually labelled "Cancel plan" or "Downgrade to free").
6. Click the cancellation option and carefully read the confirmation message.
7. Confirm your cancellation when prompted. Linktree will ask you to confirm a second time to prevent accidental cancellations.
8. You will receive a confirmation message on screen and via email. Take a screenshot or save the email for your records.

Pro tip: Linktree often displays a retention offer (discount or extended trial) when you attempt to cancel. Review this carefully, but remember you are never obligated to accept it. If you want to cancel, decline the offer and proceed.

Warning: Do not close the browser tab or refresh the page during cancellation. Wait for the final confirmation screen to appear before navigating away.

What happens immediately after cancellation

Your Linktree link remains active and accessible to your followers. Paid features stay enabled until the end of your current billing period. You will not be charged again after that date.

How to cancel through apple app store

If you purchased your Linktree subscription through the Apple App Store on your iPhone or iPad, you must cancel directly through Apple. Linktree cannot cancel App Store subscriptions on your behalf, even if you contact their support team.

Cancel via iPhone or iPad settings

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions" from the menu.
4. Look for Linktree in your active subscriptions list and tap on it.
5. Tap "Cancel Subscription" and confirm your choice when prompted.
6. You will see a confirmation message and an email from Apple confirming the cancellation.

Pro tip: You can also cancel through the App Store app directly. Open App Store, tap your profile icon in the top right, select "Subscriptions", find Linktree, and tap "Cancel Subscription".

Refund eligibility for app store purchases

Apple offers refunds for subscriptions cancelled within 14 days of purchase. If you are outside this window, Apple may still grant a refund if the app did not perform as advertised or you were charged in error. Contact Apple Support directly to request a refund.

How to cancel through google play

If you purchased Linktree through Google Play on an Android device, you must cancel through Google Play. Like Apple, Google handles all cancellations and refunds directly, and Linktree cannot process these requests.

Cancel via google play store app

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" from the menu.
4. Find Linktree in your list of active subscriptions and tap on it.
5. Tap "Cancel subscription" and confirm when prompted.
6. Google will display a cancellation confirmation and send you an email.

Pro tip: If you cannot find the subscription in the Google Play app, try cancelling through the Google Play website on your computer. Log in at play.google.com, navigate to account settings, and select "Subscriptions".

Refund eligibility for google play purchases

Google Play offers a 48-hour refund window for most subscription purchases. If you cancel within 48 hours of purchasing Linktree, you will receive a full refund. After 48 hours, refunds are at Google's discretion but may still be granted if there is a genuine issue with the service.

Timeline and what happens after you cancel

Understanding what occurs after cancellation helps you avoid surprises and plan accordingly. Your experience depends on when you cancel relative to your billing cycle and which payment method you used.

Immediately after cancellation

You receive a cancellation confirmation via email. Your Linktree link remains active and your followers can still access all links you have created. Your account downgrade is scheduled for the end of your current billing cycle, not immediately.

At the end of your billing cycle

Your account automatically converts to the free plan on the exact date your paid plan expires. Paid features such as custom branding, advanced analytics, and additional link customisation options are removed. Your basic link page and follower data remain intact.

After downgrade to free plan

Your Linktree profile continues to function with free-tier features. You retain access to your created links, basic analytics, and account data. If you change your mind, you can upgrade back to a paid plan at any time.

Linktree does not delete your account or content simply because you cancelled. If you wish to delete your account entirely, you must contact Linktree support and specifically request account deletion. Standard cancellation only downgrades you; it does not erase your data.

Will you get a refund?

Refund eligibility depends on when you cancelled, which platform you used to purchase, and what New Zealand consumer law entitles you to beyond Linktree's published policy.

Web purchases (direct via linktree)

Linktree's stated refund policy is that web payments are generally non-refundable. However, if you cancel within 72 hours of purchase, Linktree may, at its discretion, grant a refund. This is not a guarantee, but an exception they may choose to honour.

To request a 72-hour refund, contact Linktree support immediately after cancelling and explicitly state that you are requesting the discretionary 72-hour refund. Provide your purchase date and invoice number.

Pro tip: Frame your refund request professionally and reference the 72-hour window. Support teams are more likely to honour discretionary refunds when you approach the request respectfully and promptly.

App store purchases

For Apple App Store subscriptions, Apple controls refunds entirely. You must contact Apple Support directly, not Linktree. Apple's policy allows refunds within 14 days of purchase, with some flexibility beyond that if the service failed to perform.

Google play purchases

Google Play offers a 48-hour refund window for subscriptions. If you cancel within 48 hours of purchase, refunds are automatic. Beyond 48 hours, Google may grant refunds on a case-by-case basis if you can demonstrate the service did not work as intended.

When linktree's policy conflicts with your consumer rights

If Linktree refuses a refund you believe you are entitled to under the Consumer Guarantees Act, you have grounds to escalate. If the service did not meet acceptable standards or was not fit for purpose, your statutory rights override Linktree's "non-refundable" policy language.

Stopee recommends documenting all communication with Linktree and gathering evidence of any service failures. If Linktree still refuses, lodge a complaint with the Commerce Commission.

Linktree pricing and plans

Linktree offers multiple subscription tiers in addition to its free plan. Understanding what each plan costs and what it includes helps you decide whether to upgrade, downgrade, or cancel.

Current pricing overview

Linktree publishes prices in USD on its website. When charged to a New Zealand credit card or Apple/Google account, prices are converted to NZD at the exchange rate applied by your payment processor or platform. Exact NZD prices vary and depend on your payment method.

Common mistakes when cancelling linktree

Cancelling a subscription can feel stressful, especially if you have built a following around your Linktree link. Many users make preventable mistakes that complicate the process or leave them uncertain whether cancellation actually went through.

Forgetting to save your cancellation confirmation

You receive a confirmation email and on-screen message when you cancel. Screenshot the on-screen confirmation and keep the email safe. If a billing dispute arises later, you need proof that you cancelled on a specific date. Stopee has seen users struggle with billing disputes because they discarded their confirmation without saving it.

Confusing cancellation with account deletion

Cancelling your paid plan does not delete your account or remove your links from the internet. Your Linktree profile downgrade to free, but your page remains live. If you want to completely remove your Linktree presence, you must separately request account deletion through support.

Cancelling the wrong subscription on app store or google play

If you have multiple app subscriptions, double-check that you are cancelling Linktree and not another service. Search your subscriptions list for "Linktree" or "Linktr.ee" to find the correct entry before tapping cancel.

Not checking for retention offers

When you attempt to cancel, Linktree often displays a retention offer (discount, free month, or extended trial). Review this carefully, but remember you are under no obligation to accept. If you truly want to cancel, simply decline and proceed.

Failing to cancel on the web when you purchased via web

If you purchased directly on Linktree's website using a credit card, you must cancel through the web dashboard. Do not attempt to cancel through App Store or Google Play if you never purchased through those platforms. Cancelling in the wrong place will not affect your web subscription.

Your checklist before and after cancellation

Use this checklist to ensure you have covered all bases and avoided oversights.

Before you cancel

• Decide whether you want to delete your entire account or simply downgrade to free. Cancellation only downgrades; it does not delete.
• If followers rely on your Linktree link, decide whether you will keep it active on the free plan or delete it entirely.
• Log in to your account and verify your current plan type and next billing date.
• Review your current links and decide whether you need to preserve them elsewhere before downgrading features.

During cancellation

• Note the exact date and time you initiate cancellation.
• Do not close your browser until the final confirmation screen appears.
• If a retention offer appears, consciously decline it and proceed with cancellation.
• Take a screenshot of the on-screen confirmation message.

After cancellation

• Check your email within 15 minutes for a cancellation confirmation from Linktree or your payment processor.
• Log back into your Linktree account to verify that your plan shows "Downgrading to Free" or displays your final billing date.
• Save both the on-screen screenshot and the email confirmation in a folder labeled "Linktree Cancellation".
• If you requested a refund, keep records of all communication with support and the date of your request.
• Review your next bank or credit card statement to confirm no further charges appear after your billing cycle ends.

How stopee helps you cancel with confidence

Cancelling a subscription should be straightforward, but many companies deliberately obscure the process or apply aggressive retention tactics. Stopee exists to demystify cancellations, clarify your consumer rights, and empower you to take action without frustration.

Our mission is to help thousands of consumers cancel unwanted subscriptions on their terms, recover refunds they are entitled to, and understand the protections New Zealand consumer law provides. Whether you are cancelling Linktree or any other service, Stopee has helped thousands of consumers navigate the process smoothly and assert their rights when companies refuse to cooperate.

Visit Stopee at stopee.com to access detailed cancellation guides for hundreds of popular services, templates for escalating complaints, and step-by-step advice tailored to your situation. Stopee is your consumer advocate, always on your side.

Summary and next steps

Cancelling Linktree takes minutes and can be done through your account dashboard, Apple App Store, or Google Play depending on where you purchased. Your paid features remain active until your billing cycle ends, then your account automatically downgrades to free.

Linktree offers a discretionary 72-hour refund window, but your consumer rights under New Zealand law may entitle you to more. If the service fails to meet acceptable standards or is not fit for purpose, you can claim remedies beyond Linktree's stated policy.

Save your cancellation confirmation, monitor your bank statement, and escalate to the Commerce Commission if Linktree refuses to honour your rights. Stopee has guided thousands of New Zealand consumers through cancellations just like yours, and our resources remain free and available whenever you need them.

Linktree contact details

Linktree is headquartered in Australia, and all postal correspondence is directed to the Australian office. There is no separate postal address for New Zealand customers. For cancellations or billing disputes, contact Linktree support through your account dashboard or email support team directly (check your confirmation email for the support contact).

For escalation beyond Linktree, contact the Commerce Commission at comcom.govt.nz or phone 0800 943 600.