Manage Livecareer

How to cancel livecareer in new zealand and understand your refund rights

What livecareer is and why you might want to cancel

Livecareer is an online resume and cover letter builder designed to help you create professional job application documents quickly. The service provides ready-made templates, step-by-step editors, and AI-powered writing suggestions to guide you through building polished resumes and cover letters. You can download, print, or email your finished documents directly from the platform.

Livecareer operates on both one-time purchase and subscription models. You can pay for a single 14-day access pass to download one document, or subscribe monthly for unlimited access to the full resume and cover letter builder. Most users cancel because they've completed their job applications, found the service didn't meet their needs, or want to avoid recurring charges after a free trial. Understanding how to cancel properly-and what you're entitled to afterward-puts you back in control of your spending.

How livecareer billing works in new zealand

When you sign up for Livecareer, your payment method (credit card or app store account) is charged based on your chosen plan. Monthly subscriptions renew automatically on the same date each month unless you cancel beforehand. If you purchased through an app store (Apple App Store or Google Play), your subscription is linked to your app store account, though Livecareer still manages the cancellation through its own account system. This dual-billing structure is important to understand when you decide to cancel.

Common reasons to cancel livecareer

You might cancel because you've successfully landed interviews or a job and no longer need the service. Others cancel after realizing they prefer writing their own resume without templates, or they found free alternatives that work just as well. Some users cancel because they were charged for a free trial they didn't intend to continue, or because the monthly cost adds up when they only need the service once or twice a year. Whatever your reason, cancelling quickly prevents unnecessary charges to your account.

Your consumer rights when cancelling livecareer in new zealand

What the consumer guarantees act protects you for

Under New Zealand's Consumer Guarantees Act 1993, services like Livecareer must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Livecareer fails to deliver these guarantees-for example, the service is broken, doesn't work as advertised, or the templates are unusable-you have the right to a refund, replacement, or repair at no cost to you. This protection is separate from the company's own refund policy and applies regardless of whether Livecareer offers refunds voluntarily.

You also have the right to cancel a contract within 14 days of purchase if the service was provided at your request (sometimes called a cooling-off period, though this has specific conditions in New Zealand law). If Livecareer charged you without clear consent or misrepresented what you'd receive, document this and contact the company with evidence. If they refuse to help, the Commerce Commission can investigate on your behalf.

When to escalate your cancellation to regulators

If Livecareer refuses to cancel your account, ignores your requests, or continues charging you after you've asked them to stop, contact the Commerce Commission. You can file a complaint online at comcom.govt.nz or call them directly. Keep all emails, cancellation confirmations, and proof of payment as evidence. The Commerce Commission handles unfair contract terms, misleading conduct, and refusal to cancel-exactly the kinds of problems Stopee helps consumers navigate every day.

How to cancel livecareer step-by-step

Cancel via the livecareer website (the fastest method)

Logging in and cancelling through your Livecareer account is the most straightforward way to stop your subscription immediately. This method gives you an instant confirmation number and prevents future charges.

1. Go to Livecareer.com and log in to your account.
   • Use the email and password you registered with.
   • If you've forgotten your password, click "Forgot password?" and reset it first.
2. Navigate to your account settings.
   • Look for "My Account" or "Settings" in the menu (usually top right).
   • Select "Subscription" or "Billing" from the dropdown options.
3. Find and click the "Cancel subscription" button.
   • This option is clearly labeled on your subscription page.
   • Livecareer may ask you to confirm your reason for cancelling-answer honestly but briefly.
4. Confirm your cancellation.
   • Click the final "Confirm cancellation" button.
   • Take a screenshot of the confirmation screen.
5. Check your email inbox within 5 minutes.
   • Livecareer sends a cancellation confirmation email with your cancellation number and effective date.
   • Pro tip: Screenshot or forward this email to yourself as proof. Save it in a separate folder labeled "Cancellations" so you have it if billing disputes arise.
6. Verify that charges have stopped.
   • Check your account one week after cancellation to confirm it shows "Inactive" or "Cancelled".
   • If you see any further charges, contact Livecareer immediately with your cancellation number.

Cancel via phone, email, or live chat

If you prefer speaking to someone or have trouble accessing your account, you can contact Livecareer's customer service directly. This method takes longer but creates a recorded request that protects you if issues arise.

1. Find Livecareer's contact details for your region.
   • Email: customerservice@livecareer.com
   • Look for a live chat option on Livecareer.com (usually bottom right corner).
   • Check the FAQ page at livecareer.com/faq for a regional phone number.
   • Note: Livecareer uses UK support for some New Zealand queries, so be clear about your location.
2. Contact them with your cancellation request.
   • Use a clear subject line: "Cancellation request for [your email address]".
   • Include your full name, email address linked to your account, and the date you want the cancellation to take effect.
   • Request a timestamped confirmation email and a cancellation reference number.
3. Wait for their response (typically 2-3 business days).
   • Livecareer usually replies within this timeframe.
   • If you don't hear back within 5 days, follow up with a second email marked "Second notice".
4. Ask for written proof of cancellation.
   • Do not accept a verbal confirmation alone-always request it in writing.
   • Save the confirmation email as a PDF.

If you subscribed through an app store

Cancellations for subscriptions purchased via Apple App Store or Google Play sometimes require action on both platforms. Livecareer's terms indicate you should cancel through your Livecareer account, but app store settings can prevent charges in parallel.

1. Cancel through your Livecareer account first (follow the steps above).
   • This stops charges from Livecareer's side.
2. Then cancel the subscription in your app store to be doubly sure.
   • For Apple devices: Go to Settings > [Your name] > Subscriptions > Livecareer > Cancel subscription.
   • For Android devices: Open Google Play Store > Menu > Subscriptions > Livecareer > Cancel.
3. Verify the cancellation on both ends.
   • Take screenshots of the app store cancellation confirmation.
   • Check your Livecareer account one week later to confirm "Inactive" status.

What happens to your account after you cancel

Access and remaining time on your subscription

After cancelling, your subscription stops renewing at the end of your current billing period. If you cancel mid-month, you retain access to Livecareer's full features until your paid period expires-you're not locked out immediately. For example, if you subscribe monthly on the 15th and cancel on the 20th, you can still use Livecareer until the 15th of next month, when your access ends without renewal.

Your cancellation confirmation email specifies your final access date. Mark this on your calendar so you're not surprised when your access disappears.

Your account data and resumes

Livecareer typically retains your account data (saved resumes, cover letters, and settings) for a period after cancellation. You can usually log back in and download your documents even after your subscription ends, though this depends on Livecareer's data retention policy. Pro tip: Before you cancel, download or email yourself copies of all resumes and cover letters you want to keep. This ensures you have them even if Livecareer deletes your account unexpectedly.

If you want Livecareer to permanently delete your account and all associated data, contact customer service explicitly and ask for account deletion. Request written confirmation that your data has been removed.

Will you get a refund from livecareer

Livecareer's standard refund policy

Livecareer does not automatically issue refunds when you cancel. Refunds are handled on a case-by-case basis and are discretionary-meaning the company decides whether to approve your request. If you cancel after your billing date, you typically cannot claim a refund unless specific circumstances apply (billing error, fraud, or service failure).

However, if you cancel within the first 14 days of purchasing a subscription you didn't intend to keep-for example, you were charged for a free trial-you have stronger grounds to request a refund. Livecareer's own terms acknowledge this cooling-off period in some jurisdictions, though New Zealand's specific coverage is unclear in their public documentation.

When you can request a refund from livecareer

You have the strongest case for a refund in these situations:

• You were charged without authorization or clear consent.
• You cancelled within 14 days of your first charge.
• You were not able to access the service (technical error on Livecareer's side).
• The service did not match the advertised features.
• You believe you're entitled to protection under the Consumer Guarantees Act.

To request a refund, email customerservice@livecareer.com with:

• Your account email and full name.
• The date you were charged and the amount (in NZD).
• Your reason for requesting a refund (be specific: e.g., "Trial charged without consent" or "Service unavailable for 3 days").
• Screenshots or documentation supporting your claim.
• Your preferred refund method (original payment method or alternative).

Livecareer typically responds within 5-10 business days. If they refuse, and you believe the refusal violates the Consumer Guarantees Act, escalate to the Commerce Commission with all documentation. Stopee has helped thousands of consumers navigate refund disputes like this-your evidence matters.

Livecareer pricing and plan options in new zealand

Current pricing structure

Below are the common Livecareer pricing options available in New Zealand. Prices are shown in NZD and may vary slightly depending on current promotions or exchange rate fluctuations. App Store and Google Play prices may differ from the website due to local taxes and store fees.

How to avoid unexpected charges

Many Livecareer users are surprised by charges because free trials automatically convert to paid subscriptions. Read the terms carefully during sign-up to understand when your trial ends and what you'll be charged. Set a calendar reminder 3 days before your trial expiry so you can cancel in time if you've decided not to continue. Stopee recommends using your bank's transaction alerts-many banks let you set notifications for any charge from Livecareer, so you'll know immediately if something unexpected happens after cancellation.

Common mistakes to avoid when cancelling livecareer

Cancelling a subscription sounds simple, but small mistakes can leave you paying for months longer than intended. Here's what Stopee sees go wrong most often, and how to prevent it.

Assuming your account is cancelled without confirmation

The biggest mistake is cancelling through the website, not receiving an email confirmation, and assuming you're done. Two weeks later, your credit card is charged again. Always wait for the confirmation email before considering the job finished. If you don't receive one within 10 minutes, log back into your account and check whether the subscription page still shows "Active." If it does, contact Livecareer immediately-your cancellation may not have gone through due to a technical glitch.

Cancelling through the app store instead of livecareer's website

App store cancellations don't always sync with Livecareer's own records. You might cancel on your Apple settings and think you're done, but Livecareer's system still shows you as active, and you get charged. Always cancel through Livecareer.com first, then confirm the app store subscription is also cancelled. Screenshot both confirmations.

Not keeping your cancellation confirmation number

Your cancellation confirmation number is your proof. Without it, if Livecareer charges you again and you dispute it with your bank, you'll struggle to prove you actually cancelled. Keep that email forever-it's your legal protection.

Cancelling too late in the billing cycle

If you cancel on the last day of your billing period and your renewal is the next day, you may still be charged because the system has already processed the renewal. Cancel at least 3 days before your renewal date to be safe. Check your account to see exactly when your next charge is due, then cancel before that date arrives.

Not checking for charges one week after cancellation

Technical errors happen. Stopee always recommends checking your bank statement one week after you cancel to confirm no further charges appeared. If you see a charge after your cancellation date, contact Livecareer with your cancellation number and ask for a refund immediately. The sooner you spot the error, the faster you can resolve it.

Checklist: before and after you cancel livecareer

Before you cancel

• Log in to your Livecareer account and confirm your subscription is active.
• Check when your next billing date is (usually shown on the subscription page).
• Download and save any resumes or cover letters you want to keep as PDF files.
• Note your account email address and any reference numbers or order IDs.
• Take a screenshot of your current subscription plan and price.
• Decide if you want to request a refund (especially if you've cancelled within 14 days).

During cancellation

• Use the website method if possible (faster and more reliable than email or chat).
• Keep the cancellation confirmation page open and take a screenshot.
• Save your cancellation confirmation email to a dedicated folder.
• Note the cancellation reference number in a safe place.
• Do not close your browser until you've seen the final "Cancellation successful" message.

After you cancel

• Check your email for the confirmation within 10 minutes.
• Log back into your Livecareer account to verify the subscription now shows "Inactive" or "Cancelled".
• Mark your final access date on your calendar.
• Check your bank statement 7 days later to confirm no charges appeared.
• Keep your cancellation confirmation and proof of refund (if applicable) for 12 months.
• If you see unexpected charges, contact Livecareer or your bank within 30 days.

How stopee can help you cancel livecareer

Expert guidance when livecareer doesn't cooperate

If Livecareer ignores your cancellation request, refuses to issue a refund, or continues charging you after you've cancelled, Stopee at stopee.com can help you navigate next steps. We work with consumers across New Zealand who face stubborn cancellation problems, and we know how to escalate complaints effectively. Stopee provides templates for formal demand letters, guidance on filing complaints with the Commerce Commission, and advice on disputing charges with your bank.

Documentation and dispute support

Stopee emphasizes the importance of keeping evidence. We help you organize screenshots, emails, and cancellation confirmations into a compelling record that regulators and your bank will take seriously. When you file a complaint with the Commerce Commission or initiate a chargeback, that documentation is your strongest tool. Stopee has helped thousands of consumers cancel unwanted subscriptions-and we're here to support you too.

Summary and next steps

Cancelling Livecareer is straightforward when you follow these steps: log in, navigate to your subscription settings, click cancel, and save your confirmation email. The entire process takes 2-3 minutes. Keep your confirmation number, verify the cancellation in your account, and check your bank statement one week later. If Livecareer refuses to cancel or continues charging you, contact the Commerce Commission or dispute the charge with your bank-you have legal protections under the Consumer Guarantees Act.

Remember that Stopee at stopee.com is here if you run into obstacles. Whether you need help wording a cancellation email, understanding your refund rights, or escalating a complaint, Stopee provides the guidance and templates to get your issue resolved quickly. Cancel with confidence, keep your proof, and take control of your subscriptions today.

Contact information for livecareer support

How to reach livecareer for cancellation and account queries

Livecareer does not maintain a dedicated postal address for New Zealand cancellations. Instead, use the following channels:

• Email: customerservice@livecareer.com (response time: 2-5 business days)
• Live chat: Available on Livecareer.com (bottom right corner, typically 9am-5pm US Eastern Time)
• Phone: Check Livecareer.com/faq for the regional support number; New Zealand queries may be routed through UK support
• Official terms and privacy: Livecareer Terms of Use and Livecareer UK Terms

For regulatory escalation in New Zealand, contact the Commerce Commission at comcom.govt.nz or phone 0800 943 600 if Livecareer fails to respond or honour your cancellation request. Stopee recommends always sending your cancellation request via email so you have written proof, and always requesting a written confirmation of cancellation. Your documentation is your protection.