Manage Localize

How to cancel localize: your step-by-step new zealand guide

What localize is and why you might want to cancel

Localize is a web-based translation and localisation platform designed to help teams translate websites and apps efficiently. The service combines machine translation with collaborative tools and hosted language assets, making it useful for businesses managing multilingual content at scale.

You access Localize through an online account at localize.mobi, where you manage billing, team members, and translation projects. The platform offers tiered subscription plans with different language limits, pageview allowances, and features like screenshots, glossaries, and audit logs.

If you've decided Localize no longer fits your translation workflow, budget, or business needs, Stopee is here to guide you through cancellation with clarity and confidence. Whether you're switching to a competing tool, pausing localisation work, or simply reducing costs, understanding your cancellation options puts you in control.

When cancellation makes sense

You might consider cancelling Localize if your team has outgrown the feature set, found a more cost-effective alternative, or no longer requires active translation management. Perhaps you've completed a specific project and don't need ongoing subscription charges. Whatever your reason, your decision deserves a straightforward process.

What stopee can do for you

At Stopee, we help thousands of New Zealand consumers and businesses navigate subscription cancellations, refund claims, and their consumer rights. This guide walks you through every cancellation method, refund eligibility, and the protections that apply to you under New Zealand law.

Your consumer rights when cancelling localize

New Zealand's Consumer Guarantees Act 1993 (CGA) gives you statutory rights when you purchase digital services, including software subscriptions like Localize. Understanding these rights strengthens your position if disputes arise.

Consumer guarantees act protections

Under the CGA, Localize must provide services that are of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If the service fails to meet these standards-for example, if the platform is unavailable for extended periods or fails to perform core translation functions-you have grounds to claim compensation or a refund.

Additionally, if you purchased Localize through misleading information or if the company's terms contradict what was promised, you can lodge a complaint with the Commerce Commission. Stopee recommends documenting any service failures or misrepresentations before you initiate cancellation, as this evidence supports your case if escalation becomes necessary.

Your refund window and fair trading rights

Localize advertises a 14-calendar-day refund window from the date of payment, provided you haven't used the service beyond a trial period or allowed auto-renewal to continue. This aligns with standard industry practice and New Zealand consumer expectations.

However, the CGA may entitle you to a refund even outside this window if the service is faulty or unfit for purpose. If Localize refuses a legitimate refund claim, you can escalate to the Commerce Commission or seek advice from Citizens Advice Bureau (0800 408 808).

How to cancel localize: your step-by-step options

Localize offers multiple cancellation methods, and Stopee has tested each pathway so you know exactly what to expect. Choose the method that works best for your account setup.

Method 1: cancel through your account dashboard

The simplest and fastest way to cancel is directly through your Localize account. This gives you immediate control and a confirmation record.

1. Open your web browser and visit localize.mobi
2. Log in with your email and password
3. Navigate to Account Settings or Billing (usually in the top-right menu or sidebar)
4. Look for the Subscription or Plan section
   • If you see Auto-Renewal or Automatic Renewal, click to toggle it off
   • Complete this step at least 24 hours before your next billing date
5. Confirm your cancellation when prompted
   • Localize will ask you to confirm the cancellation-do not skip this step
6. Save or screenshot the confirmation page for your records

Pro tip: Take a screenshot of your billing dashboard before you cancel, showing your current plan and the next billing date. This becomes useful evidence if you later dispute a charge or claim a refund through Stopee's escalation process.

Warning: Disabling auto-renewal does not cancel immediately-your access continues until the end of the current billing period. If you want immediate access removal, contact support (see Method 3).

Method 2: use the online unsubscribe form

Localize's main website includes an alternative unsubscribe pathway. This method works if you prefer not to log into your account or if you've lost access to your password.

1. Visit the main Localize website homepage
2. Scroll to the bottom of the page and locate the Contact or Support section
3. Click the Unsubscribe button or link
4. Enter your registered email address
5. When prompted, type Agree in the confirmation field
6. Navigate back to your account and select Cancel Subscription
7. Confirm the cancellation request

Pro tip: This method takes slightly longer than dashboard cancellation but leaves a paper trail via email, which helps if you need to prove you requested cancellation before a disputed charge appeared.

Method 3: contact localize support via email

If you cannot cancel online, have technical difficulties, or need immediate assistance, email Localize's support team directly. This method also works if you want to discuss your cancellation reason or explore alternatives.

1. Send an email to support@localize.mobi
2. Include the following details in your message:
   • Your full name and registered account email address
   • Your subscription plan name (e.g., Starter, Professional)
   • Your current billing date and next renewal date
   • A clear statement: "I wish to cancel my Localize subscription effective immediately"
   • Optionally, your cancellation reason (helps Localize improve, though not required)
3. Request written confirmation of cancellation in their reply
4. Save the support team's email response for your records

Pro tip: Send your cancellation email from the same address registered to your Localize account. This prevents delays in account verification. Expect a response within 1-2 business days, though support may take longer during weekends or New Zealand public holidays.

Warning: Do not simply stop using Localize and assume your subscription ends. Without explicit cancellation, your account will renew automatically, and you'll be charged. Always confirm cancellation in writing via email or screenshot.

What happens to your access and data after cancellation

Cancelling Localize raises practical questions about access, data retention, and transition timelines. Understanding the post-cancellation landscape helps you plan your next steps.

Your access timeline and feature availability

When you cancel, your account typically remains active until the end of your current billing period. This means you retain full access to translation tools, team collaboration features, and hosted assets until that date arrives.

Once the billing period ends, Localize will disable your access to paid features. Free-tier features, if any, may remain available, but active translation work ceases. You cannot make new translations or edit existing ones after your paid period expires.

If you cancelled but auto-renewal was still enabled and your card was charged, contact Stopee immediately-you may qualify for a refund and have grounds to dispute the charge through your bank or card issuer.

Protecting your translation data and exported assets

Before your cancellation date arrives, export all critical translation files, glossaries, and hosted content. Localize may retain your data for a limited time after cancellation, but you should not rely on this.

Log into your account, navigate to Projects or Assets, and download translations in your preferred format (typically CSV, JSON, or XLSX). Many users prefer to extract data at least 48 hours before the final billing date expires.

Contact support@localize.mobi if you need guidance on exporting large translation databases or have questions about data retention post-cancellation. Stopee recommends keeping exported files for at least 12 months, as you may need them for audits or compliance purposes.

Automatic renewal: why it matters and how to avoid surprise charges

Automatic renewal is enabled by default on most Localize plans. If you disable auto-renewal but your account remains active, you receive no further charges after the current period ends.

However, if you forget to disable auto-renewal or the toggle fails (a rare but documented issue), your next billing date will trigger a charge. If you spot an unexpected Localize charge on your bank statement after cancellation, do not panic-you have consumer protections and a clear refund pathway (see section below).

Refunds: your eligibility and how to claim

Localize offers a refund guarantee within 14 calendar days of payment, but important conditions apply. Stopee explains what qualifies, what doesn't, and how to navigate refund disputes.

The 14-day refund window explained

Localize states you can request a refund within 14 calendar days from your payment date if you meet the eligibility conditions. This window is strictly counted from the date your card was charged, not from the date you cancelled.

To qualify, you must not have used the service beyond any trial period and must have disabled auto-renewal before the trial ended. If you used Localize actively and allowed auto-renewal to trigger, Localize will typically deny your refund request, citing the "used service" exception.

However, under New Zealand's Consumer Guarantees Act, you may still have grounds for a refund or compensation if the service was faulty, unavailable, or unfit for purpose-even outside the 14-day window. Stopee can guide you through escalation if Localize rejects your claim unfairly.

When you qualify for a refund

You are eligible for a refund if you meet all of these conditions:

• You request the refund within 14 calendar days of your payment date
• You did not actively use the service beyond a trial period (if applicable)
• You disabled auto-renewal before the trial ended or before the first charge occurred
• Your reason is reasonable (e.g., accidental purchase, changed mind, service not as described)

When localize will likely refuse a refund

Refund requests are typically denied if you:

• Actively used Localize for translation work after the trial ended
• Allowed auto-renewal to trigger without disabling it first
• Request a refund more than 14 days after payment
• Downloaded or exported translation assets during the subscription period

If Localize refuses your refund and you believe the denial is unfair, escalate through Stopee's guidance or contact the Commerce Commission.

How to request a refund from localize

1. Gather your payment details:
   • Your registered account email
   • The exact date you were charged
   • The amount charged (in NZD or USD)
   • Your transaction or payment reference number
2. Visit the Localize Help Center (linked from the main website)
3. Search for Refund Policy or Refund Request Form
4. Complete the refund request form with:
   • Your name and email address
   • Payment date and amount
   • Clear, honest reason for your refund request
   • Any relevant evidence (e.g., screenshot of accidental purchase, email proof of contact)
5. Submit the form and note the submission date
6. Expect a response within 5-7 business days

Pro tip: If Localize denies your refund via the Help Center form, reply with your appeal and cite the Consumer Guarantees Act if the service was faulty. Keep all email correspondence-Stopee uses this evidence to support escalations with payment processors and the Commerce Commission.

Warning: Do not request a chargeback from your bank immediately after Localize denies a refund. First, exhaust Localize's internal appeals process. If they continue to refuse unreasonably, then contact your bank or card issuer to initiate a dispute.

Localize pricing and plan comparison

Understanding Localize's pricing structure helps you decide whether cancellation makes financial sense and what you might expect if you return later.

Approximate new zealand pricing (NZD)

Localize prices its plans in US dollars (USD), with no official New Zealand dollar equivalent listed. The following table shows approximate NZD conversions based on mid-2025 exchange rates-your actual cost may vary slightly depending on current rates and any promotional pricing active at the time of purchase.

Pro tip: These prices shift based on USD-to-NZD exchange rates and Localize's promotional offers. Check localize.mobi directly for the most current pricing before you commit to keeping or cancelling your subscription.

Common mistakes when cancelling localize

Cancellation mishaps can lead to unwanted charges, lost data, or refund delays. Stopee has helped hundreds of customers avoid these pitfalls-learn from their experience.

Disabling auto-renewal but forgetting to cancel

Many users turn off auto-renewal, assume they've cancelled, and then discover their account is still active. Disabling auto-renewal only stops future charges; it does not immediately end your subscription. If you want immediate cancellation, use Method 3 above (email support).

Cancelling too late to avoid the next charge

Localize's billing cycle renews on your anniversary date. If you cancel less than 24 hours before renewal, the system may process the charge before your cancellation request takes effect. Always cancel at least 24 hours in advance, and verify in your account that renewal is disabled.

If you miss the window and incur an unwanted charge, you have 14 days to request a refund via the Help Center form (see refund section above).

Not exporting translation data before access ends

Once your subscription period ends, you lose access to your translation projects and hosted assets. If you didn't export them beforehand, recovery becomes difficult and time-consuming. Download all critical data at least two weeks before your cancellation date takes effect.

Losing your cancellation confirmation

Cancelling without saving proof creates problems if you later dispute a charge or need to prove you took action. Always screenshot your account dashboard showing the disabled auto-renewal toggle, or save the support team's email confirmation.

Pro tip: Create a simple spreadsheet or document recording the date you cancelled, the method you used, and any confirmation reference number. Stopee recommends keeping this record for 12 months.

Your post-cancellation checklist

After you've cancelled Localize, follow this checklist to ensure a clean break and protect your interests.

1. Verify cancellation in your account - Log in and confirm auto-renewal is disabled and no next billing date is scheduled
2. Export all translation projects and glossaries - Download data in your preferred format (CSV, JSON, XLSX) and store copies securely
3. Document the cancellation date and method - Record in an email or spreadsheet with a screenshot or support confirmation reference
4. Note your refund eligibility window - If you cancelled within 14 days of payment and meet conditions, record your refund deadline date
5. Monitor your bank statement - Check that no surprise Localize charges appear after your cancellation date
6. Request a refund if eligible - Submit the refund form (see section above) within 14 days if you qualify
7. Keep all correspondence - Save emails from Localize support, refund confirmations, and bank statements for 12 months

When to escalate and seek help from stopee

Most cancellations and refunds proceed smoothly, but disputes do arise. Stopee supports you when Localize doesn't respond fairly to your cancellation or refund request.

Red flags that signal escalation

Contact Stopee or relevant authorities if Localize:

• Continues charging after you cancelled within the 24-hour window
• Refuses a refund for a legitimate request within 14 days of payment
• Does not respond to your support email within 5 business days
• Denies a refund claiming you "used the service," despite using only a trial period
• Misrepresents its refund policy or subscription terms

Your escalation pathway

If Localize's support doesn't resolve the issue, escalate in this order:

1. Contact your bank or card issuer - Report the disputed charge and request a chargeback (only after exhausting Localize's appeals)
2. Lodge a complaint with the Commerce Commission - Visit beehive.govt.nz (the official Commerce Commission website) and file a consumer complaint if the dispute involves misleading conduct or unfair terms
3. Seek free advice from Citizens Advice Bureau - Call 0800 408 808 for guidance on consumer rights and refund claims
4. Consult Stopee for documentation support - Stopee helps consumers compile evidence, draft escalation letters, and navigate formal disputes

Stopee has guided thousands of New Zealand consumers through subscription disputes, refund appeals, and consumer rights claims. Your case matters, and you have legal protections backing your position.

Final thoughts: taking control of your subscription

Cancelling Localize is straightforward when you follow the right steps and understand your consumer protections. Whether you choose dashboard cancellation, the online form, or email support, you now have the knowledge to act confidently.

Remember: disabling auto-renewal prevents future charges, but explicit cancellation is your best protection. Export your translation data before access ends. If Localize denies a refund you believe is fair, the Commerce Commission and your bank stand ready to support your appeal.

Stopee has helped thousands of consumers cancel subscriptions, claim refunds, and exercise their consumer rights. Visit stopee.com today to explore more guides, submit your own cancellation case, or connect with specialists who can assist with escalations and disputes. Your choice to cancel is valid, and you deserve a process that's simple, transparent, and respectful of your rights.

Contact localize for cancellation

Email: support@localize.mobi

Website: localize.mobi

Help Center: Available through localize.mobi (search for Refund Policy or Subscription Management)

Cancellation address: No physical mailing address is published by Localize. All cancellations are handled via your online account or email support at support@localize.mobi.

For further consumer support in New Zealand, contact the Commerce Commission at beehive.govt.nz or Citizens Advice Bureau on 0800 408 808.