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How to cancel Localize.Mobi and recover your money in new zealand

What Localize.Mobi is and why people cancel

Localize.Mobi is a location-sharing service that sends SMS links to help you find devices or people. You subscribe to generate unlimited location checks or pay for shorter trial periods. The service works through your mobile device and can renew automatically each month.

Many New Zealand users cancel because they no longer need location tracking, find the costs mounting unexpectedly, or discover the auto-renewal trap caught them off guard. If you're here, you likely want out - and you have strong rights to get your money back. Stopee is here to walk you through every step.

Common reasons for cancellation

• Automatic renewal charged without warning
• Trial period converted to paid subscription you didn't actively confirm
• Monthly costs exceed what you expected or need
• Service no longer fits your use case
• Account security concerns after a data breach or suspicious activity

Your cancellation timeline matters

New Zealand consumer law gives you 14 days from payment to request a full refund under the Consumer Guarantees Act. If Localize.Mobi charged you unexpectedly or didn't make cancellation clear, you may qualify for a refund even outside that window. Act quickly - the sooner you cancel, the sooner you stop future charges.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you as a New Zealand consumer. You have explicit rights around subscription billing and automatic renewal.

The 14-day refund window

Localize.Mobi's own policy states that you can request a full refund within 14 calendar days from the date of payment. This is your baseline. If the company charged you without your clear, separate consent (especially after a free trial), you may push for a refund even after 14 days using consumer law leverage.

Automatic renewal laws in new zealand

The Consumer Guarantees Act requires that any subscription renewing automatically must be explicitly agreed to in writing. If Localize.Mobi simply converted your trial into a paid plan without you actively clicking "Agree" or confirming payment details, the renewal may not be legally valid. Document everything and quote this to support if you dispute a charge.

Where to escalate if Localize.Mobi refuses

If Localize.Mobi's support team denies your refund, contact the Commerce Commission (comcom.govt.nz) or the Citizens Advice Bureau (cab.org.nz). Stopee recommends documenting all emails, screenshots of charges, and your cancellation attempts before you escalate - this evidence strengthens your case.

How to cancel Localize.Mobi step-by-step

Your cancellation method depends on where you subscribed. Most users cancel via the website; others must go through the App Store or Google Play. Follow the path that matches your subscription.

Cancel via the Localize.Mobi website (recommended method)

This is the fastest and most direct route. You will need your email address and account login.

1. Visit localize.mobi in your web browser.
   • Log in with your email and password if you are not already signed in.
2. Scroll down to the Contact section at the bottom of the homepage.
   • Look for a button or link labeled "Unsubscribe" or "Cancel Subscription".
3. Click the "Unsubscribe" button.
   • A popup window will appear asking you to confirm your email address.
4. Enter your email address in the field provided.
   • Type the word "Agree" in the confirmation box.
   • This confirms you understand the cancellation.
5. Click the submit button to process your cancellation.
   • You should receive a confirmation email within minutes.
   • Pro tip: Take a screenshot of the confirmation screen and save the email for your records. You will need this proof if you later dispute a charge or request a refund.
6. Navigate to Account > Cancel Subscription to finalize.
   • Some accounts require this extra step after unsubscribing.
   • Confirm the cancellation on any second screen that appears.

Cancel a subscription started via the app store (iOS)

If you subscribed to Localize.Mobi through your iPhone or iPad, you must cancel through the App Store itself - not the Localize.Mobi website.

1. Open the App Store app on your iOS device.
   • Tap the profile icon in the top right corner.
2. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple account.
3. Find "Localize.Mobi" in the list and tap it.
   • If it does not appear, your subscription may already be cancelled.
4. Tap "Cancel Subscription" or "Edit".
   • Confirm the cancellation by tapping the final "Confirm" button.
5. Check your email for a cancellation confirmation from Apple.
   • Pro tip: Apple automatically sends a final billing notification if you cancel mid-cycle. You remain entitled to access until the current period ends.

Cancel a subscription started via google play (Android)

If you subscribed through the Google Play Store on your Android phone, cancel through Google Play - not via the Localize.Mobi website.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Select "Localize.Mobi" from your active subscriptions list.
   • If you cannot find it, your subscription is already cancelled.
4. Tap "Cancel subscription".
   • Google Play will ask why you are cancelling - you can skip this or provide feedback.
5. Confirm the cancellation by tapping the final confirmation button.
   • Pro tip: Google Play sends a confirmation email. Save it alongside any screenshots of the cancellation. If Localize.Mobi charges you again, this proves you cancelled through the correct platform.

Cancel via email if the website or app methods fail

If you cannot access the website unsubscribe button or the app store cancellation, contact support directly by email.

1. Send an email to support@localize.mobi.
   • Use a clear subject line: "Subscription Cancellation Request".
2. Include the following information in your message:
   • Your registered email address with Localize.Mobi.
   • Your full name as it appears on the account.
   • The subscription plan you are cancelling (e.g., "Monthly Subscription").
   • The date you wish the cancellation to take effect (today's date or sooner).
   • Any payment reference numbers or invoice numbers if you have them.
3. Request written confirmation of cancellation.
   • Ask the support team to reply confirming the date the subscription ends and that no future charges will be made.
4. Do not assume silence means approval.
   • Warning: If support does not reply within 48 hours, send a follow-up email or try the website method again. Some support teams are slow, but you should always have written proof of your cancellation request.

What happens immediately after you cancel

Cancellation does not always mean instant loss of access. Understand what you can still use and when your account truly closes.

Your access after cancellation is confirmed

Once you cancel, Localize.Mobi will stop future automatic renewals. However, you retain access to the service for any time period you have already paid for. For example, if you cancel on day 5 of a 30-day monthly plan, you can use the service until day 30. After that date, your access ends.

This is standard practice and complies with consumer law - you have paid for a service period, and you are entitled to use it through the end of that period.

Automatic renewal stops immediately

The critical point is that automatic renewal stops the moment your cancellation processes. Your next billing date will not trigger a charge. Stopee advises checking your bank or payment method 30 days after cancellation to confirm no surprise charge appears.

Your account and data remain unless you request deletion

Cancelling a subscription does not automatically delete your account or the location data you have shared. If you want Localize.Mobi to erase your account and all stored data, send a separate request to support@localize.mobi asking for account deletion. Quote the privacy policy or request deletion under New Zealand privacy law for leverage if they resist.

Refund options and how to claim your money back

New Zealand consumer law and Localize.Mobi's own policy both give you a pathway to recover charges, especially if you act within 14 days.

The 14-day refund window explained

Localize.Mobi's stated refund policy allows a full refund within 14 calendar days from the date of payment. Count 14 days from the date the charge appeared on your bank statement or invoice - not from the date you received the email receipt.

• You have the explicit right to request a refund within this window.
• The refund should be processed to your original payment method within 5 to 10 business days.
• Send your refund request in writing (email) and keep a copy of your request and any reply.

When you may qualify for a refund outside the 14-day window

If Localize.Mobi charged you after a free trial ended and you did not actively agree to pay, or if the company cannot prove you gave consent to the charge, you have grounds for a refund under the Consumer Guarantees Act. You do not need to stay within 14 days in these cases.

• Trial-to-paid conversion without clear consent: argue the charge was not authorised.
• Automatic renewal without separate written agreement: the renewal may not be legally valid.
• Service did not match the description: if Localize.Mobi does not work as advertised, you can request a refund for breach of the Consumer Guarantees Act.

How to request a refund from Localize.Mobi

1. Email support@localize.mobi with your refund request.
   • Subject line: "Refund Request for Subscription Charge".
2. Provide clear information:
   • The date the charge appeared on your account or bank statement.
   • The amount in NZD.
   • Your registered email address with Localize.Mobi.
   • A brief reason for the refund request (e.g., "Auto-renewal after free trial without my consent").
3. Request the refund be processed to your original payment method.
   • Specify the payment method used (credit card, debit card, PayPal, etc.).
4. Ask for a refund confirmation email once processed.
   • Do not accept a verbal promise or vague response.
5. Set a deadline in your email: "I expect a refund within 10 business days. If I do not receive it, I will escalate to the Commerce Commission."
   • Pro tip: This polite threat often speeds up responses from slow support teams.

Refund request through your bank if Localize.Mobi delays

If support does not refund you within 10 business days, contact your bank or payment provider and request a chargeback or reversal. Explain that you cancelled within the refund window or did not authorise the charge. Your bank can reverse the transaction and investigate on your behalf.

Localize.Mobi pricing in new zealand dollars

Understanding the costs helps you decide whether to cancel and what you might be owed.

Why the trial is the cancellation trap

The 24-hour trial at $1.40 is where most cancellation problems start. After 24 hours, your subscription automatically converts to the monthly $80 plan unless you cancel. If you forget to cancel during the trial period, you are suddenly charged $80 without additional warning. This is legal under consumer law only if Localize.Mobi made the auto-renewal terms clear before you paid. If they did not, you have grounds to dispute the $80 charge and demand a refund.

Common mistakes that delay or block cancellation

Cancellation should be straightforward, but many people stumble on avoidable errors. You are not alone if you have already made one of these - we will help you recover.

Forgetting to cancel the subscription on the platform you used

This is the biggest trap. If you subscribed via the App Store, cancelling on the Localize.Mobi website does nothing. The App Store subscription renews independently. You must cancel in the same place you subscribed.

• App Store subscription? Cancel in the App Store, not on the website.
• Google Play subscription? Cancel in Google Play, not on the website.
• Website subscription? Cancel on the website.

Cancelling during a trial but not confirming completion

You unsubscribe, but you do not save the confirmation email or take a screenshot. Then a charge appears. Without proof of cancellation, support can claim they never received your request. Always save written proof. Stopee recommends taking a screenshot of the cancellation confirmation page and forwarding yourself a copy of any confirmation email.

Assuming cancellation means immediate access loss

You cancel and panic because you can still log in and use the app. This is normal. You have paid for a service period; you get to use it. Access does not end until your paid period expires. Do not contact support again thinking something went wrong.

Waiting too long to request a refund

You notice a charge weeks or months later and ask for a refund. By then, you are well outside the 14-day window, and Localize.Mobi will likely refuse. Pro tip: set a phone reminder 15 days after any trial charge. If you have not used the service actively, email support immediately requesting a refund. Stopee advises not waiting.

Not including payment proof in your email

You email support asking for a refund but give no transaction details. Support asks for proof, you go back and forth, and 3 weeks pass. Always include your payment reference number, the date of the charge, and the amount in your first email. This speeds up resolution.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and refund-ready.

What to do if Localize.Mobi refuses to refund or cancel

Most refund requests succeed, but some support teams resist. You have legal options.

Step 1: escalate within Localize.Mobi

Reply to the support email saying you are unsatisfied with their response and requesting escalation to a manager. Use words like "Consumer Guarantees Act" and "automatic renewal without consent." This often triggers a more senior review.

Step 2: contact the commerce commission

If Localize.Mobi still refuses, file a complaint with the Commerce Commission (comcom.govt.nz). Explain that the company charged you without clear consent or will not honour the 14-day refund policy. The Commission investigates unfair trading practices and can issue orders to refund you. This is free and carries real weight.

Step 3: request a chargeback from your bank

Contact your bank and request a dispute or reversal of the charge. Provide all emails showing your cancellation request and Localize.Mobi's refusal. Your bank can reverse the charge and investigate.

Step 4: citizens advice bureau

The Citizens Advice Bureau (cab.org.nz) offers free consumer advice in New Zealand. They can review your case and provide guidance on next steps, including referral to dispute resolution services.

Why people keep or restart their Localize.Mobi subscription

Not everyone cancels - some users find value and keep paying. Consider whether cancellation is truly your best move.

Reasons to keep Localize.Mobi

• You actively use the location-sharing feature daily (e.g., family members, work teams).
• The monthly cost of $80 is justified by the frequency of location checks you perform.
• You have alternate services that cost more or are less reliable.
• You are locked into a contract with a workplace or school account.

Reasons to cancel

• You started a trial and forgot to cancel - automatic renewal is unwanted.
• You tried the service but do not use it regularly enough to justify $80 per month.
• You have switched to a free or cheaper alternative (Google Family Link, Apple Find My, etc.).
• You are concerned about privacy or data storage after recent breaches in the sector.
• You did not actively agree to the monthly renewal and believe it was not authorised.

Lower-cost alternatives to consider

Before you cancel, know your options. Many New Zealand users find these alternatives cover their location-sharing needs at lower cost:

• Google Family Link: Free for family location sharing and device management (Android only).
• Apple Find My: Free for Apple device owners; built into iOS and macOS.
• WhatsApp Live Location: Free for contacts; share your location for up to 8 hours in a chat.
• Life360: Free basic tier with paid premium; similar functionality to Localize.Mobi.

Contacting Localize.Mobi and escalation details

Use these contact details when you need to reach Localize.Mobi directly.

Email support

The primary contact for cancellation, refund requests, and account issues is support@localize.mobi. Expect a response within 48 hours during business days. If you do not hear back after 3 days, send a follow-up email or try the website cancellation method.

Physical address

Localize.Mobi does not publish a physical mailing address on its website or Trustpilot company profile. If you need to send a formal letter, email support first and request a postal address. In New Zealand, you can also file a complaint with the Commerce Commission online without needing a physical address to pursue the matter.

Escalation path if support delays

• Email 1: Cancellation request to support@localize.mobi (wait 48 hours).
• Email 2: Follow-up or refund request if no response (wait 48 hours).
• Email 3: Escalation request mentioning the Consumer Guarantees Act (wait 5 business days).
• Commerce Commission complaint: File online at comcom.govt.nz if Localize.Mobi does not resolve within 10 business days.

Final summary: cancel confidently with stopee's support

Cancelling Localize.Mobi is simple if you use the right method and follow the steps above. Whether you subscribed via the website, App Store, or Google Play, you now know exactly how to cancel, what to expect, and how to claim a refund if you are owed one. New Zealand consumer law stands behind you - use it if support resists.

Remember the key rules: cancel on the platform where you subscribed, save your confirmation, request a refund within 14 days if applicable, and escalate to the Commerce Commission if Localize.Mobi refuses. Stopee has helped thousands of New Zealand consumers cancel subscriptions and recover their money. You are in control. Cancel today, confirm tomorrow, and let us know if you need further guidance on any other services at stopee.com.