Manage Looka

How to cancel your looka subscription in new zealand

What looka is and why you might want to cancel

Looka is an AI-powered logo and brand design platform that helps individuals and small businesses create professional logos, brand kits and basic websites without hiring a designer. The service operates on two models: one-time logo purchases and recurring subscription plans for ongoing brand kit access.

You might find yourself wanting to cancel for several reasons. Perhaps you've completed your branding project, discovered you prefer working with a human designer, or realised the subscription cost no longer fits your budget. Whatever your reason, Stopee exists to help you understand your cancellation options and exercise your consumer rights with confidence.

How looka works

Looka delivers logo packages and brand kits as digital files (PNG, SVG, EPS, PDF) immediately after purchase. If you subscribe to their Brand Kit plan, you gain access to editable templates, colour variations and optional website builder tools depending on your plan tier. Looka charges in USD, which means New Zealand customers will see currency conversion applied by their bank or payment processor.

When cancellation makes sense

You should cancel if your subscription no longer delivers value, you've already downloaded all the assets you need, or your business priorities have shifted. Stopping charges now prevents them accumulating over months you won't use the service. Stopee recommends reviewing your subscription regularly to ensure every dollar you spend actively supports your business goals.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) protects you when you purchase goods and services in New Zealand, even from overseas companies that serve New Zealand customers.

What the CGA guarantees

Under the CGA, services like Looka must be performed with reasonable care and skill, be fit for purpose, and be delivered within a reasonable timeframe. If Looka fails to deliver files, provide access, or operates in a misleading way, you have grounds to request a refund or remedy. The CGA applies regardless of Looka's own terms and conditions if those terms conflict with your legal rights.

What to do if looka refuses to cancel or refund

If Looka ignores your cancellation request or declines a refund you believe you're entitled to, contact the Commerce Commission. You can lodge a complaint at www.consumerprotection.govt.nz or phone them directly. Stopee advises documenting every communication you have with Looka, including timestamps, email addresses and responses, so you have evidence if escalation becomes necessary.

How to cancel looka: step-by-step methods

Cancellation works differently depending on whether you subscribed directly through Looka's website or via Apple or Google. Stopee has broken down each method into clear steps so you can cancel without getting stuck.

Cancel directly via the looka website

This is the fastest and most direct way to stop your subscription if you signed up on Looka's own platform.

1. Visit looka.com and log in to your account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login screen.
2. Navigate to your Account settings, then select the Subscriptions tab.
   • You'll see all active subscriptions and their renewal dates listed here.
3. Find your Brand Kit subscription and locate the Cancel button next to it.
   • Click or tap Cancel.
4. Looka will ask you to confirm your cancellation and may offer a discount to keep you subscribed. You can ignore this and proceed.
   • Click the final confirmation button to complete the cancellation.
5. Check your email immediately for a cancellation confirmation from support@looka.com.
   • Pro tip: Save or print this email as proof of cancellation for your records.

What happens next: Future charges stop immediately. You retain full access to your Brand Kit and downloaded files until the end of your current billing cycle.

Cancel an iOS subscription via apple

If you subscribed to Looka through the Apple App Store on an iPhone or iPad, you must cancel through Apple's system, not Looka directly.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner (it looks like a person in a circle).
2. Tap Subscriptions from the menu that appears.
   • You'll see a list of all your active subscriptions.
3. Find and tap the Looka subscription.
   • Tap Manage Subscription if the option appears, then proceed to the next step.
4. Tap Cancel Subscription.
   • Apple will show you the cancellation date and any refund eligibility information.
5. Confirm your cancellation when prompted.
   • You'll receive a confirmation email from Apple to your account email address.

Warning: Cancellations must be completed at least 24 hours before your subscription renewal date to avoid being charged again. If you're close to renewal, act immediately.

Pro tip: Set a phone reminder for 48 hours before your renewal date if you plan to cancel. This gives you a buffer to act before charges process.

Cancel an android subscription via google play

Android users subscribed through Google Play must follow Google's cancellation process.

1. Open the Google Play app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
2. Select Payments & subscriptions from the menu.
   • Tap Subscriptions to see your active plans.
3. Tap the Looka subscription from the list.
   • Review your plan details and renewal date.
4. Tap Cancel subscription and follow the prompts to confirm.
   • Google will ask if you want to share feedback about why you're cancelling. This is optional.
5. Check your email for Google's cancellation confirmation.
   • Save this confirmation as proof.

Your subscription access continues until the end of your current billing period. After that date, you lose access to Looka's features unless you resubscribe.

Cancel by contacting looka support

If you cannot cancel through the website or app stores, or if you encounter an error, you can request cancellation directly from Looka's support team.

1. Email support@looka.com with a clear subject line: "Subscription cancellation request".
   • Include your account email address, the email associated with your subscription, and your order or receipt number if available.
2. In your email, state clearly: "I request cancellation of my Looka Brand Kit subscription effective immediately."
   • Provide the subscription start date and your renewal date if you know them.
3. Alternatively, visit Looka's help centre and use their live chat feature for real-time assistance.
   • Live chat is typically faster than email and provides immediate confirmation.
4. Document the date and time of your request, the support agent's name (if provided), and any reference number they give you.
   • Pro tip: Screenshot the live chat conversation or copy the transcript before closing the window.
5. Expect a response within 24 to 48 hours. If you don't hear back, follow up with another email.
   • Stopee recommends keeping all communications in case you need to escalate to the Commerce Commission.

What happens after you cancel looka

Cancelling a subscription is emotionally satisfying, but understanding what comes next prevents nasty surprises.

Your access and files

Once you cancel, you retain full access to your Brand Kit and all downloaded files until your current billing cycle ends. After that date, Looka removes your access to the subscription features. Your account remains in your name, but you cannot log in or download new files unless you resubscribe.

Any files you've already downloaded (PNG, SVG, EPS, PDF) remain on your computer and belong to you. Looka does not delete them from your device. This is why Stopee advises downloading all files and brand kits before or immediately after cancelling.

Your account and data

Cancelling your subscription does not delete your account. You can log back in at any time to view your past designs, regenerate logos or resubscribe. Looka retains account data according to their privacy policy. If you want to delete your account entirely, contact support@looka.com and request permanent account deletion.

Refund eligibility after cancellation

Looka does not refund subscription fees once the billing cycle has begun, even if you cancel immediately after payment. However, if you cancel and then have unexpected charges appear, contact support right away. You may be entitled to a refund under the Consumer Guarantees Act if Looka has not provided the service you paid for.

Looka's refund policy and your options

Refunds are limited, but you have specific avenues to pursue one if circumstances warrant it.

One-time logo package refunds

If you purchased a Basic or Premium Logo Package (not a subscription) and Looka did not deliver the files or delivered corrupted files, you can request a refund within 7 days of purchase. You must contact support with your receipt and payment details. If files were successfully downloaded or emailed to you, Looka's standard policy denies refunds because the service has been delivered.

Subscription refunds

Brand Kit subscription fees are non-refundable once the billing cycle begins. Looka's reasoning is that you have access to features and can download files throughout the cycle. However, Stopee reminds you that the Consumer Guarantees Act may override this policy if Looka failed to deliver the promised service with reasonable care and skill.

App store refund requests (Apple and google play)

If you subscribed via Apple App Store, you can request a refund directly from Apple Support within 90 days of purchase. Apple evaluates refund requests case-by-case. Similarly, Google Play allows refunds within 48 hours of purchase for most apps and subscriptions. After 48 hours, Google typically refuses refunds unless there's a technical fault. Contact your respective platform's support team, not Looka directly, for app-based refund requests.

Looka's pricing and plan breakdown

Understanding what you're paying for helps you decide whether cancellation is the right move and whether you're getting fair value.

Current pricing (USD)

Looka displays all prices in USD. New Zealand customers are charged in USD converted to NZD at the current exchange rate, plus potential bank or payment processor fees. This means your actual NZD cost may vary slightly each billing cycle depending on currency fluctuations.

Pro tip: If you only need a logo once, choose the Premium Logo Package instead of subscribing. You'll own the files forever without recurring charges, and the one-time cost may be cheaper than a year of subscription fees.

Common mistakes to avoid when cancelling looka

Cancellation seems straightforward, but small mistakes can leave you paying when you shouldn't be.

Mistake 1: assuming the app cancels your website subscription

If you subscribed on the Looka website and then installed the mobile app, cancelling in the app does not cancel your website subscription. These are treated as separate subscriptions by Looka. You must cancel in the same place you signed up. Stopee recommends checking both your website account and your app store subscription settings to confirm all subscriptions are cancelled.

Mistake 2: not downloading your files before the cycle ends

You lose access to download files after your subscription expires. If there's a logo, brand kit or other asset you want to keep, download it immediately after cancelling. Don't wait until the last day of your cycle. Technical issues on your computer or Looka's servers could prevent you from retrieving your work.

Mistake 3: cancelling without confirming it worked

Many people cancel and assume the process is complete without checking for confirmation. If you don't receive a confirmation email within 24 hours, your cancellation may not have gone through. Check your subscription settings again. If the subscription is still listed as active, contact support immediately. This prevents unexpected charges.

Mistake 4: missing the cancellation deadline on app subscriptions

Apple and Google charge for renewals automatically if you don't cancel before the billing date. There is often no grace period. Set a phone reminder for 48 hours before your renewal date. Do not rely on remembering the date in your head.

Mistake 5: not keeping cancellation proof

If a charge appears after you cancel, you'll need proof that you requested cancellation. Save every confirmation email, screenshot every live chat conversation and record dates and times. Stopee has seen consumers dispute wrong charges successfully because they had clear documentation.

Cancellation checklist for looka

Use this checklist to ensure you cancel completely and safely.

• Check where you subscribed (Looka website, Apple App Store, or Google Play).
• Log in to your account or app store account.
• Navigate to subscriptions and locate Looka.
• Click or tap Cancel Subscription and confirm the request.
• Receive and save the cancellation confirmation email.
• Download any files or brand assets you want to keep.
• Check your subscription settings 24 hours later to confirm the subscription is no longer active.
• Set a calendar reminder to verify no charge appears on your next billing cycle.
• If a charge appears, contact support within 14 days with your cancellation confirmation.

Should you cancel or keep your looka subscription?

Before you cancel, ask yourself whether you're genuinely finished with Looka or simply need a break.

Reasons to cancel

Cancel if your logo and branding are complete and you've downloaded all files you need. Cancel if you found a cheaper or better-suited design tool. Cancel if you're on a tight budget and the annual $96 USD (approximately $160 NZD) is not justified by your use. Cancel if you haven't logged in for three months or more. Stopee says these are all solid reasons to stop paying.

Reasons to keep

Keep your subscription if you regularly update your brand, create new logos for campaigns, or use the editable brand kit features monthly. Keep it if the cost is manageable and the convenience of AI-generated designs saves you time. Keep it if you're building a business and need flexible branding assets.

How stopee helps you cancel with confidence

Cancelling a subscription should not feel stressful or confusing. Stopee exists to guide New Zealand consumers through cancellation processes for hundreds of services, protecting your rights and saving you money along the way. Our guides are written by consumer advocates with years of experience challenging companies that make cancellation unnecessarily difficult.

Whether you're cancelling Looka, a streaming service, a gym membership or a software subscription, Stopee provides clear, step-by-step instructions tailored to New Zealand consumer law. We flag dark patterns, explain your legal rights under the Consumer Guarantees Act and help you escalate to the Commerce Commission if a company refuses to honour your cancellation request.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds they were entitled to and avoid surprise charges. Visit stopee.com to browse guides for the services you use and take control of your spending today.

Contact information

Looka support

Email: support@looka.com

Live chat: Available on Looka's help centre and website

Mailing address: Looka does not publish a physical address; cancellations and inquiries must be handled by email or live chat.

If looka refuses to cancel or refund

Commerce Commission (New Zealand)

Website: www.consumerprotection.govt.nz

Phone: 0800 943 600

Email: complaints@comcom.govt.nz

Lodge a formal complaint if Looka ignores your cancellation request, refuses a refund you believe you're entitled to, or continues charging after you cancel.