Manage Mailerlite

How to cancel MailerLite and protect your rights in new zealand

What MailerLite is and why you might want to cancel

MailerLite is an email marketing platform designed to help businesses and individuals create campaigns, automate subscriber workflows, and manage mailing lists. The service includes a drag-and-drop editor, automation sequences, integrations with third-party tools, and tiered pricing plans with a free option available.

You may be considering cancellation because you've found a competitor that suits your needs better, your business priorities have shifted, or you're cutting costs during a slower period. Whatever your reason, understanding your cancellation options and consumer rights as a New Zealand customer will help you exit smoothly and avoid unexpected charges.

Common reasons to cancel MailerLite

Businesses typically cancel MailerLite because they've outgrown the feature set, discovered a platform with better integrations for their tech stack, or decided email marketing no longer fits their strategy. Others downgrade to the free plan instead of cancelling entirely, choosing to keep a basic account for occasional campaigns.

Important note for new zealand customers

MailerLite classifies customers outside the European Economic Area (EEA) as handled by their US entity. This means your account terms and billing are governed by US-based policies, though New Zealand consumer law still protects you in certain situations. At Stopee, we help you navigate these overlapping jurisdictions to ensure you receive fair treatment.

Your consumer rights under new zealand law

As a New Zealand consumer, you have protections that apply regardless of where MailerLite operates.

Consumer guarantees act protections

The Consumer Guarantees Act 1993 requires that services be provided with reasonable care and be fit for purpose. If MailerLite fails to deliver the service as described, breaks down repeatedly, or isn't fit for what you contracted it for, you have the right to seek remedies including refunds, repair, or replacement.

These protections apply to you as long as you purchased MailerLite primarily for personal, domestic, or household use (rather than as a large business). If you've experienced service failures and want to cancel on those grounds, document the issues with dates and screenshots.

The 14-calendar-day cooling-off right

Under New Zealand consumer law, you have the right to cancel most contracts for services within 14 calendar days of agreeing to the terms, unless you've breached the terms yourself or your account was suspended or terminated by MailerLite. This is your cooling-off period, and it's separate from MailerLite's own refund policy.

If you purchased MailerLite recently and are within 14 days, you can invoke this right. Stopee recommends sending a written cancellation request that explicitly references the cooling-off right if you're within this window.

Where to escalate if MailerLite refuses

If MailerLite denies a refund you believe you're entitled to under the Consumer Guarantees Act or cooling-off rules, contact the Commerce Commission at https://comcom.govt.nz. For free impartial advice before escalating, reach out to Citizens Advice Bureau New Zealand at https://www.cab.org.nz.

How to cancel MailerLite via web

Cancelling via your web browser is the most straightforward method and gives you a clear confirmation record.

Step-by-step cancellation process

1. Sign in to your MailerLite account using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Navigate to Account settings by clicking your account icon (usually top-right of the dashboard).
   • Select "Account settings" or "Settings" from the dropdown menu.
3. Locate the Plan and billing section.
   • This section displays your current plan, renewal date, and billing details.
4. Click the "Cancel subscription" button.
   • MailerLite may ask you to confirm your decision or answer why you're cancelling. Answer honestly if you wish, but you're not obligated to.
   • Some accounts see a "Downgrade" option instead. If you want to keep your account on the free plan, select "Downgrade to Free". If you want to cancel entirely, choose "Cancel subscription".
5. Follow the on-screen prompts to confirm your cancellation.
   • Review the final confirmation message carefully, especially the effective cancellation date.
   • Pro tip: Take a screenshot of the confirmation page before closing the browser. This serves as your proof of cancellation if billing disputes arise later.
6. Check your email for a cancellation confirmation from MailerLite.
   • This email typically arrives within minutes. If you don't see it, check your spam or junk folder.
   • Save this email permanently. Stopee advises keeping cancellation confirmations for at least two years.

What to expect during the process

MailerLite may show you a retention offer (such as a discount or extended trial) after you click cancel. This is normal. You can accept the offer if you change your mind, or proceed with cancellation if you don't.

Cancelling MailerLite on mobile apps

If you subscribed to MailerLite through the Apple App Store or Google Play Store, your subscription is managed separately and requires different cancellation steps.

Cancelling on iOS (Apple app store)

1. Open the Apple Settings app on your iPhone or iPad.
   • Do not open MailerLite itself.
2. Tap on your Apple ID profile (your name at the top).
   • You may be asked to sign in with your Apple ID.
3. Select "Subscriptions".
   • This shows all active subscriptions on your Apple account.
4. Find MailerLite in the list and tap it.
   • If you don't see MailerLite listed, you may have purchased directly from MailerLite rather than through the App Store.
5. Tap "Cancel Subscription" and follow the prompts.
   • Apple will ask you to confirm. Your subscription ends at the end of your current billing period.
6. Take a screenshot of the cancellation confirmation page for your records.
   • Warning: Do not delete the MailerLite app immediately. Apple may reinstate charges if the app cannot verify cancellation.

Cancelling on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Manage subscriptions".
   • This displays all active subscriptions tied to your Google account.
3. Find MailerLite and tap it.
   • If MailerLite doesn't appear, you likely purchased directly from their website.
4. Tap "Cancel subscription".
   • Google will ask you to confirm. You'll see the effective cancellation date.
5. Screenshot the confirmation screen.
   • Keep this proof in case of billing disputes.

Unsure where you subscribed?

Check your email receipts. MailerLite sends invoices from their own email address if you purchased directly; Apple and Google send receipts from their respective payment systems. If you're still unsure, contact MailerLite support at https://www.mailerlite.com/help and provide a recent invoice or receipt.

MailerLite pricing and plan comparison

Understanding what you're paying for helps you decide whether to cancel outright or downgrade to a lower tier.

Current MailerLite plans and costs

Currency conversion and GST in new zealand

MailerLite displays prices in USD. The actual NZD amount you pay depends on your payment provider's exchange rate at the time of billing. Goods and Services Tax (GST) may be applied to your invoice if MailerLite's tax system classifies your account as a New Zealand taxpayer. Check your most recent invoice to see the exact NZD charge and any GST component.

What happens to your account after cancellation

Cancelling MailerLite doesn't immediately wipe your data, but your access and features change immediately or at the end of your billing cycle depending on the timing.

Account access and data retention

Your account remains accessible after cancellation, and your subscriber list and campaign history are typically retained for a limited time. However, you'll lose the ability to send campaigns and create automations on paid plans. If you downgrade to the free plan instead of fully cancelling, you retain basic access but with strict subscriber and email sending limits.

MailerLite's typical data retention policy allows you to download or export your subscriber list before the account is closed. Pro tip: Export your contacts as a CSV file immediately after cancelling, in case you need them for another platform or records. Stopee recommends keeping this backup for at least 12 months.

Billing and renewal changes

Your paid plan billing stops after cancellation, effective at the end of your current billing cycle or immediately depending on MailerLite's policy and the timing of your request. If you downgrade to the free tier, the subscriber and email sending limits of the free plan apply right away. You won't be charged again unless you manually upgrade back to a paid plan.

Email and campaign delivery

On the free plan, you can still send emails up to the monthly limit (12,000 emails). On paid plans, once cancelled, you can't send new campaigns or trigger automations, though any existing scheduled emails may continue to send depending on your cancellation timing.

Will you receive a refund from MailerLite?

MailerLite's refund policy is restrictive, but New Zealand consumer law may override it in certain situations.

MailerLite's standard refund policy

MailerLite does not typically issue refunds for unused or partially used plans, mistake purchases, or immediate cancellation shortly after billing. They also don't refund unused email credits or early cancellation of annual plans paid upfront.

The only scenario in which MailerLite commits to refunds in their standard terms is if they terminate your service without cause before the end of a paid annual subscription period. Even then, expect to initiate this claim yourself and potentially escalate if denied.

Exceptions and discretionary refunds

MailerLite reserves the right to offer discretionary refunds at their sole discretion, typically within 30 days of your last transaction. This is not guaranteed. To request a discretionary refund, contact their support team with a clear reason and proof of purchase.

Your consumer law refund rights

If you're an individual consumer (not a business), you may request a refund within 14 calendar days of agreeing to MailerLite's terms, provided you haven't breached the terms and your account wasn't suspended or terminated. This is separate from MailerLite's stated policy and is protected by New Zealand law.

Additionally, if MailerLite's service was defective, not fit for purpose, or not delivered as described, the Consumer Guarantees Act may entitle you to a refund even outside the 14-day window. Stopee advises documenting any service failures you experienced before requesting a refund on these grounds.

How to request a refund

Contact MailerLite support directly with your request, your account email, the invoice date, and the invoice number. If you're invoking the 14-day cooling-off right, explicitly state that in your message. Save copies of all correspondence. If MailerLite refuses and you believe your claim is valid under New Zealand law, escalate to the Commerce Commission.

Common mistakes when cancelling MailerLite

Cancelling a service you've relied on can feel stressful, and small oversights sometimes lead to unexpected charges or lost data.

Forgetting to export your subscriber list

Many users cancel and later realise they needed their contact list for records or to import into another platform. MailerLite keeps lists accessible for a limited time after cancellation, but don't rely on this. Export your contacts as CSV immediately before or within a few days of cancelling.

Confusing downgrade with cancellation

The interface can be confusing. Downgrading to the free plan keeps your account open and may still send you renewal notices. If you want to cut ties completely, select full cancellation, not downgrade. Review the confirmation email carefully to confirm which action was taken.

Not checking for scheduled automations

If you have welcome sequences, re-engagement campaigns, or birthday emails set to run automatically, these may continue to process briefly after cancellation or fail unexpectedly. Review your automations before cancelling, and pause or delete any you don't want to risk triggering.

Cancelling via the app but keeping the app installed

App store subscriptions are managed through Apple or Google, not within the MailerLite app itself. Uninstalling the app doesn't cancel the subscription. Conversely, if you cancel through your app store but leave the app installed, it may prompt you to resubscribe. Remove the app after cancelling the subscription.

Missing the actual cancellation in your inbox

Check your email, spam, and promotions folders for the cancellation confirmation. If you don't see one within 24 hours, log back into MailerLite and verify that the cancellation went through. Some confirmation emails are subtle and easy to miss.

MailerLite cancellation checklist

Use this checklist to ensure you cancel without complications.

Contact and escalation information

If you need to reach MailerLite directly or escalate a dispute, here's where to go.

MailerLite support contact

MailerLite offers email support through their help centre at https://www.mailerlite.com/help. You can also submit a support ticket from your account settings. Response times are typically 24-48 hours. Be clear and include your account email, invoice numbers, and the issue you need resolved.

Company details for new zealand customers

As a US-based entity handling non-EEA accounts, MailerLite may have a US mailing address listed in their Terms of Use. However, for New Zealand customers, Stopee recommends submitting all formal requests (cancellations, refund appeals, complaints) via email to their support team first, as this creates a dated record of your communication.

New zealand consumer protection contacts

• Commerce Commission: https://comcom.govt.nz - for suspected breaches of consumer law or unfair business practices.
• Citizens Advice Bureau: https://www.cab.org.nz - for free, impartial advice before escalating.
• Disputes Tribunal: https://www.disputes.govt.nz - if you want to pursue a formal dispute under NZD $10,000 (or NZD $15,000 with both parties' agreement).

Final thoughts on cancelling MailerLite

Cancelling MailerLite is straightforward if you follow the steps carefully and keep records of your confirmation emails. The key is acting quickly to export your data, cancelling through the correct channel (web for direct purchases, app stores for app subscriptions), and verifying that no renewal charge appears on your next billing cycle.

Remember: your 14-calendar-day cooling-off right under New Zealand law is separate from MailerLite's refund policy and applies even if they refuse. If you believe you're entitled to a refund under consumer law and MailerLite denies it, the Commerce Commission and Citizens Advice Bureau are there to help.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, understand their rights, and recover refunds. Whether you're downgrading to the free plan or cancelling entirely, Stopee provides the guidance and confidence you need to exit cleanly. Visit Stopee at stopee.com for more resources on cancelling MailerLite and other services, so you can take control of your subscriptions today.