Manage Navigraph

How to cancel your navigraph subscription and keep access to free charts

What navigraph is and why you might want to cancel

Navigraph is a subscription service that delivers real-time aeronautical charts, NAVDATA updates, and navigation tools for flight simulation enthusiasts and professional pilots. The platform integrates with tools like SimBrief, offers moving maps, live traffic overlays, and keeps your instrument procedure data current.

You access Navigraph through its web platform, iOS and Android apps, or direct integrations with your flight simulator. Whether you're a virtual airline pilot, casual flight-sim user, or real-world aviation professional, Navigraph keeps you connected to the latest navigation data.

If you've decided to step back-whether due to cost, lack of use, or switching to another platform-Stopee is here to walk you through cancellation safely and help you understand your rights as a New Zealand consumer.

Common reasons to cancel navigraph

You might be cancelling because the subscription no longer fits your flying routine, you've found a cheaper alternative, or you're taking a break from flight simulation altogether. Others cancel because they prefer offline-only charts or have moved to a different simulator that uses competing data providers.

Whatever your reason, cancelling should be straightforward, and Stopee ensures you know exactly what to expect when your subscription ends.

Navigraph pricing and plans in new zealand

Navigraph doesn't publicly display exact New Zealand Dollar pricing on its website, so we've compiled approximate NZD conversions to help you understand what you're paying.

Current subscription plans

How to find your actual plan

Your exact plan and renewal date are shown in your Navigraph account dashboard. Sign in to navigraph.com, open Account Settings, and look for "Subscription" or "Billing." You'll see your current plan, renewal date, and payment method listed there.

If you subscribed through Apple App Store or Google Play, your billing information lives in those platforms instead-not with Navigraph directly. Stopee recommends checking both your Navigraph account and your app store subscription settings to confirm where your renewal is actually managed.

Your consumer rights under new zealand law

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you specific rights that apply even to digital subscriptions.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, digital services like Navigraph must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Navigraph fails to deliver the service as advertised-for example, if charts are unavailable or NAVDATA updates stop arriving without explanation-you may have grounds to request a refund or cancellation without penalty.

The Fair Trading Act also prohibits misleading or deceptive conduct. If Navigraph's cancellation process is deliberately obscured or their refund policy contradicts what they promised, you can lodge a complaint with the Commerce Commission.

Your withdrawal and refund rights

Digital content delivered immediately (like Navigraph charts) typically falls outside the 14-day withdrawal period for online purchases, because you've received and started using the service. However, Navigraph's own refund policy may offer exceptions if there are compatibility issues, technical failures, or accidental charges.

If you believe you're entitled to a refund under consumer law, Stopee advises contacting Navigraph support first, then escalating to the Commerce Commission if the company refuses to engage.

How to cancel navigraph from your device

Your cancellation method depends on how you subscribed: through Navigraph's website, Apple App Store, or Google Play.

Cancel via the navigraph website

1. Go to navigraph.com and sign in to your account.
2. Navigate to Account Settings or My Account (usually in the top-right menu).
3. Look for a "Subscription" or "Billing" section.
4. Find your active subscription and select "Cancel Subscription" or "End Subscription."
5. Confirm the cancellation in any pop-up or follow-up screen.
   • You'll receive a confirmation email. Keep this for your records.
6. Your access will continue until the end of your current billing period, then stop.
   • Pro tip: Note your final access date so you aren't surprised when you log in and find your charts unavailable.

Warning: Simply logging out of Navigraph or deleting bookmarks does not cancel your subscription. You must use the cancellation option in Account Settings to stop the renewal.

Cancel via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions."
4. Find Navigraph in the list.
   • If you don't see it, you may not have an active App Store subscription for Navigraph.
5. Tap "Manage Subscription" or the Navigraph entry.
6. Select "Cancel Subscription" and confirm.
   • Apple will ask you to confirm the cancellation one more time.
7. Your subscription will be marked for cancellation at the end of the billing period.

Warning: Deleting the Navigraph app from your iPhone does not cancel the subscription. The App Store will continue charging you until you explicitly cancel in Settings.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions."
5. Find Navigraph and tap it.
6. Select "Cancel subscription."
   • Google may ask you why you're cancelling. You can skip this or provide feedback.
7. Confirm the cancellation when prompted.
   • Look for a confirmation message; Google will email you a receipt.

Warning: Uninstalling the Navigraph app does not cancel your Google Play subscription. You must cancel through the Google Play Store settings.

What happens after you cancel

Cancelling your subscription is emotional-you lose access to tools you've relied on. Let's walk through what actually changes so you're not caught off guard.

Your access timeline

Once you cancel, your subscription enters a "final billing period." You retain full access to all charts, NAVDATA, moving maps, and live traffic until your current paid period ends. On the last day of that period, Navigraph revokes your online access and you can no longer log in to download fresh NAVDATA or view charts through the web platform.

Local copies of charts or NAVDATA you've already downloaded to your device may remain on your phone, tablet, or computer, but they won't update. Over time, these offline files become outdated as real-world aviation procedures change.

What features stop working

Once your subscription ends, all cloud-based features disappear: SimBrief integration stops, moving maps no longer function, live traffic overlays vanish, and your account dashboard becomes inaccessible. If you use Navigraph data within a flight simulator, those integrations will also stop receiving updates.

If you subscribed to NAVDATA-only (rather than the full Unlimited plan), you lose access to NAVDATA delivery services. Any data you've manually saved locally might still be readable by your simulator, depending on the file format and how you set it up.

Billing after cancellation

Once your current billing period ends, Navigraph stops charging your payment method. If you subscribed through Apple or Google, those platforms also stop processing renewals. You won't be surprised by unexpected charges.

Pro tip: Double-check your credit card or bank statement 30 days after your subscription expires. If a charge appears, contact Navigraph support or your app store immediately-it could be a billing error.

Will you receive a refund?

Navigraph's published policy is clear: they do not offer refunds for digital content once it's been delivered and used. You cannot request a refund simply because you've decided you no longer want the service.

Navigraph's standard refund stance

According to their Terms of Service, Navigraph treats charts and NAVDATA as non-refundable digital goods. Their policy states that subscribers waive any right to withdraw or request a refund where local law permits. This is their baseline position for web subscriptions handled directly by Navigraph.

In other words, if you cancel mid-month, you won't recover the unused portion of your subscription fee under normal circumstances.

Exceptions and goodwill refunds

Navigraph's support team has been known to consider refund requests in specific cases: accidental duplicate charges, genuine technical issues that prevent you using the service, or clear billing errors. If you believe you have a legitimate reason (not simply "I changed my mind"), contact their support team directly and explain the situation.

Stopee has documented cases where Navigraph support approved retroactive cancellations and refunds after customers reached out personally. Your chance of success improves if you explain the problem clearly and respectfully rather than demanding a refund.

Refunds if you subscribed through apple or google

If your subscription renews through the App Store or Google Play, Apple and Google handle refunds independently of Navigraph. Both platforms allow you to request refunds within a set window (typically 14 to 30 days after purchase) through their own support systems.

You must initiate the refund request with Apple or Google directly; Navigraph cannot override or process these refunds on your behalf. Visit your App Store account settings or Google Play Store support page to submit a refund claim.

Common mistakes that trap you into unwanted charges

Cancellation sounds simple until something goes wrong. Most people make one of a few predictable errors-and Stopee is here to help you avoid them all.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. You delete the Navigraph app from your phone, think it's done, and then find a surprise charge weeks later. Deleting or uninstalling the app does nothing-the subscription renewal is tied to your App Store or Google Play account, not the app itself.

Always cancel through your App Store or Google Play settings, not through your phone's app management screen.

Forgetting you subscribed through an app store

Some people subscribe via Navigraph's website, others via their phone. If you've used both, you might have two active subscriptions without realizing it. Check your Navigraph account and your Apple/Google subscription lists to confirm.

Pro tip: Stopee recommends screenshotting your Navigraph Account Settings and your app store subscription page side-by-side to confirm you've cancelled all versions.

Ignoring the confirmation email

When you cancel, you'll receive a confirmation email. Some people delete it or archive it without reading the details. That email tells you your exact final access date and billing period end date-critical information if you need to escalate a dispute later.

Save your cancellation confirmation email in a dedicated folder. If Navigraph ever charges you again, you'll have proof of when you cancelled.

Cancelling too early in your billing cycle

If you cancel on day 1 of a monthly subscription, you still keep access until day 30. Some people assume they lose access immediately and panic. You don't. Your paid time remains yours until the period ends.

Navigraph cancellation checklist

Use this checklist before, during, and after cancellation to stay organised and avoid surprises.

Before you cancel

• Log into your Navigraph account and note your renewal date.
• Check your app store subscriptions (Apple and Google) to see if you have subscriptions there too.
• Download any charts or NAVDATA you want to keep offline (if possible).
• Note any integrations with SimBrief or your flight simulator that will stop working.

During cancellation

• Follow the exact steps for your subscription method (web, Apple, or Google).
• Confirm the cancellation when prompted-don't assume it's done after one click.
• Take a screenshot of the cancellation confirmation screen.

After cancellation

• Wait for a confirmation email and save it.
• Mark your final access date on your calendar.
• Check your payment method 5 days after cancellation to ensure no charge occurs.
• After your final billing period ends, confirm you can no longer log into Navigraph.
• Review your bank or credit card statement 30 days after your access ends.

Should you cancel or pause your subscription?

Before you cancel, consider whether pausing might better suit your situation. Navigraph doesn't offer a formal pause feature, but you can cancel and resubscribe later if you plan to return.

Reasons to cancel outright

Cancel if you're switching to a different charts platform, if the cost no longer fits your budget, or if you're stepping away from flight simulation indefinitely. Cancellation is permanent but doesn't delete your account-you can always log back in and resubscribe later.

Reasons to keep your subscription

Keep it if you're only taking a short break (less than a month), if you fly frequently enough that outdated charts create safety concerns, or if you use SimBrief regularly. The monthly renewal is a low cost compared to the hassle of resubscribing later.

Stopee's advice: if you're on the fence, cancel now. Resubscribing takes 2 minutes and you'll save money if you don't use the service for the next month.

How stopee can help you stay protected

Navigraph cancellation might seem straightforward, but billing surprises and access issues do happen. Stopee is designed to help you understand your options, know your consumer rights, and avoid the traps that catch thousands of New Zealand subscribers each year.

Whether you're cancelling Navigraph or any other subscription, Stopee has helped thousands of consumers cancel confidently, recover unwanted charges, and stay informed about their digital rights. Visit stopee.com to explore cancellation guides for hundreds of services, escalate disputes with consumer authorities, and keep your subscriptions under control.

Contact information and written cancellation

If you prefer to cancel by post or need to escalate a billing dispute, use Navigraph's corporate address. Note that Navigraph has no dedicated New Zealand office, so postal cancellation requests go to their Swedish headquarters.

Navigraph's mailing address

Navigraph AB
Teknikringen 20
SE-583 30 Linköping
Sweden

Include your full name, email address associated with your account, and a clear statement requesting cancellation. Send it via registered post and keep a copy for your records. Allow 10 to 14 business days for a response.

Escalating a dispute

If Navigraph refuses to refund an erroneous charge or ignores your cancellation request, lodge a complaint with the Commerce Commission, which enforces consumer protection law in New Zealand. Stopee encourages you to gather all email correspondence, screenshots, and bank statements before escalating-they demonstrate your good-faith effort to resolve the issue first.

The Commerce Commission's website (beehive.govt.nz or fair-trading.govt.nz) provides a formal complaint process and escalation pathway that often resolves billing disputes quickly.