Manage Pandadoc

How to cancel pandadoc in new zealand: your complete guide to ending your subscription

What pandadoc is and why new zealand businesses use it

Pandadoc is a cloud-based document automation and e-signature platform that helps businesses create, send, track and sign proposals, contracts and other critical documents without leaving your desk.

The service includes templates, a rich media editor, built-in analytics and integrations with major customer relationship management (CRM) systems. Pandadoc operates as a software-as-a-service (SaaS) product with tiered subscription plans, so you pay monthly or annually depending on your chosen tier.

If you've outgrown Pandadoc or found a better fit for your business needs, Stopee is here to walk you through cancellation step by step. We understand that ending a subscription can feel complicated, which is why we've created this guide to empower you with clarity.

Key features of pandadoc

Pandadoc lets you automate document workflows, manage templates across your team, track when recipients open and sign documents, and connect with tools you already use daily. Enterprise plans add single sign-on (SSO), API access and advanced reporting features for larger organisations.

Pandadoc pricing in new zealand dollars

Understanding what you're paying helps you decide whether to stay or cancel-and whether a downgrade makes more sense for your budget.

How pandadoc's pricing was converted to NZD

Pandadoc publishes pricing in USD, and we've converted approximate costs using rates current as of January 2026. Your actual charge in New Zealand dollars may vary depending on current exchange rates and any promotional offers active on your account.

If you're on a monthly plan, you'll have more freedom to cancel without long-term commitment. If you committed to annual billing, understanding your refund rights under New Zealand law becomes even more important.

When to cancel pandadoc and when to downgrade instead

Before you cancel, it's worth asking whether downgrading to a lower plan might better serve your needs while keeping some functionality intact.

Cancel pandadoc if

• You've switched to a competitor tool that works better for your workflow.
• Your team no longer needs document automation as a core business function.
• You're consolidating software subscriptions to cut costs across your organisation.
• You've found a free or cheaper alternative that meets your requirements.
• Your business model has changed and you no longer send contracts or proposals regularly.

Downgrade instead if

• You use Pandadoc only occasionally and don't need advanced features like CRM integrations.
• Your team has shrunk and you need fewer user seats.
• You want to preserve your document history and template library without paying full price.
• You're testing a competitor but want to keep Pandadoc as a backup.

How to cancel pandadoc: step-by-step methods

Stopee recommends the web-based cancellation method as the fastest and most reliable route, but we'll cover all your options so you can choose what works best.

Method 1: cancel via the pandadoc website (recommended)

This is the most straightforward cancellation path. You'll access your account settings and submit a cancellation request directly through Pandadoc's billing portal.

1. Visit app.pandadoc.com and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Once logged in, click your profile icon or avatar in the top-right corner.
   • This typically shows your initials or a small circular image.
3. Select Settings from the dropdown menu.
   • You may see other options like "Account" or "Preferences"-make sure you choose "Settings" or a similar billing-related option.
4. Navigate to the Billing tab on the left sidebar.
   • This section displays your current plan, renewal date and payment method.
5. Look for a button or link labelled "Cancel subscription", "Manage subscription" or "Downgrade plan".
   • Click this button to proceed.
6. Complete the cancellation form that appears.
   • Pandadoc may ask why you're leaving (feedback is useful but optional).
   • You might see options to pause your subscription instead-only select this if you want to resume later without fully cancelling.
7. Review the cancellation summary and click "Confirm cancellation".
   • Warning: This action is typically final. Make sure you've downloaded any documents or exported templates you need before confirming.
8. Check your email for a cancellation confirmation.
   • Pandadoc will send you a confirmation email within minutes. Save this for your records.

Method 2: cancel if you subscribed through apple app store

If you signed up for Pandadoc via your iPhone or iPad, you must manage the subscription through Apple's App Store, not through Pandadoc's website.

1. On your iPhone or iPad, open the Settings app.
   • Look for the grey gear icon on your home screen.
2. Tap Subscriptions (or [Your name] > Subscriptions on newer iOS versions).
   • You'll see all active subscriptions tied to your Apple ID.
3. Find Pandadoc in the list and tap it.
   • The app will display your renewal date and billing history.
4. Tap "Cancel subscription".
   • Apple will ask you to confirm why you're cancelling (optional feedback).
5. Confirm your cancellation.
   • Your subscription will end at the next billing date-you retain access until then.
6. Check your email for confirmation from Apple (not Pandadoc directly).
   • Apple sends a separate cancellation receipt to your Apple ID email address.

Method 3: cancel if you subscribed through google play

Android users who signed up via Google Play need to cancel through the Google Play Store app or website.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com on a web browser.
2. Tap your profile icon in the top-right corner.
   • On the web, click the profile icon next to the search bar.
3. Select Subscriptions.
   • Google Play displays all active subscriptions linked to your Google Account.
4. Find Pandadoc and tap it to open the subscription details.
   • You'll see your renewal date, plan details and payment method.
5. Tap "Cancel subscription".
   • Google Play may show you offers to retain your subscription-you can ignore these and proceed with cancellation.
6. Confirm your cancellation.
   • Your access continues until the end of your current billing period.
7. Look for a cancellation confirmation from Google Play in your email.
   • This serves as your proof of cancellation.

What happens to your account after you cancel pandadoc

Cancellation doesn't mean instant deletion-Stopee wants you to understand exactly what you retain and what you lose after your subscription ends.

Your access timeline after cancellation

You will not be charged any further payments once your cancellation is processed. However, your access to Pandadoc continues through the end of your current billing period (whether that's the end of this month or the end of the year, depending on your plan).

After your final billing period ends, you lose access to the platform and its features. You cannot create new documents, send new proposals or manage workflows. Pro tip: Export or download any documents you need to keep before this date arrives.

Your documents and data

Pandadoc retains your documents and account data according to its standard data retention policies. Your documents do not automatically delete upon cancellation. You can typically download your documents during your remaining access period or request Pandadoc support to export your data in bulk.

After your access period ends, Pandadoc may delete your data after a grace period (typically 30-90 days). Download everything important immediately after cancelling.

Feature loss and plan changes

If you've downgraded to a lower tier instead of cancelling, some features will be restricted at your next billing cycle. Advanced features like CRM integrations, approval workflows, bulk sending and web forms are available only on the Business plan and above. Downgrading to Essentials removes these capabilities.

Refunds: pandadoc's policy and your rights in new zealand

Understanding Pandadoc's refund policy and your legal protections under New Zealand law ensures you know exactly what to expect financially.

Pandadoc's stated refund policy

Pandadoc does not issue refunds-either prorated or full-for cancellations on web-based subscriptions. If you cancel mid-month or mid-year, you do not receive a refund for unused time. This is stated clearly in Pandadoc's terms of service.

The only exception is if you cancel before your first charge during the free trial period (typically 14 days). If you added a payment method but cancelled before that initial charge processed, you will not be billed.

App store and google play refunds

If you subscribed through Apple App Store or Google Play, those platforms handle refunds independently of Pandadoc. Apple and Google have their own refund windows-typically 14-15 days from purchase for first-time subscriptions. You must request refunds directly through the App Store or Google Play, not through Pandadoc.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 (CGA) protects your rights in New Zealand, even when a company's stated policy seems to prohibit refunds. Pro tip: Stopee recommends reviewing this protection because it may override a "no refunds" clause in specific circumstances.

Under the CGA, you have the right to expect that services are supplied with due care and skill, fit for purpose and delivered within a reasonable time. If Pandadoc fails to provide the service you paid for-for example, the platform was unavailable for extended periods or ceased to function-you may have grounds to request a refund or compensation regardless of the stated policy.

If you believe Pandadoc has breached the CGA, you can lodge a complaint with the Commerce Commission (the New Zealand regulator for consumer protection) or seek advice from Citizens Advice Bureau. Document any service failures with screenshots and dates.

Common mistakes when cancelling pandadoc

Cancelling a subscription can feel stressful, especially when you're juggling multiple services. Here are the pitfalls that trip up most people-and how to avoid them.

Mistake 1: cancelling the wrong subscription if you have multiple users

If your team has several Pandadoc accounts under different email addresses, you must cancel the correct one. Signing into the wrong account and hitting "cancel" will disrupt your colleagues' access, not just yours.

Pro tip: If you're an admin, ask Stopee to confirm you have the master account credentials before proceeding. Team subscription cancellations should be handled by the person who manages billing.

Mistake 2: forgetting to download documents before the final billing date

Once your access period ends, you lose the ability to download documents from Pandadoc's servers. If you haven't exported your data by then, retrieving it becomes difficult and may require contacting support.

Set a calendar reminder for one week before your access period ends. Download or export all documents you need to keep. Pandadoc's export process can handle bulk downloads, but it may take time depending on your volume.

Mistake 3: assuming cancellation is instant

Cancellation is not retroactive. If you cancel on the 15th of the month but have been charged for the full month, you do not receive a refund for the remaining 15 days. Your access continues through the end of the current billing period, but you've already paid for it.

To minimise wasted payments, Stopee recommends timing your cancellation request to coincide with your billing date or the start of your renewal period.

Mistake 4: cancelling via the app instead of the website

Some apps allow you to manage subscriptions within the app interface, but this is unreliable. Always use the web-based cancellation method (Settings > Billing > Cancel subscription) for the clearest confirmation and documentation.

Mistake 5: not checking for confirmation emails

Pandadoc sends a cancellation confirmation email after you complete the process. If you don't see this email within 15 minutes, check your spam folder or contact Pandadoc support to verify the cancellation went through. A missing confirmation could mean your request failed silently.

Cancellation checklist: everything you need to do

Use this checklist to ensure you cancel Pandadoc correctly and retain everything you need.

• Step 1: Log in to your Pandadoc account and verify you're using the correct login (not a colleague's account).
• Step 2: Download or export all active documents, templates and workflows you need to keep.
• Step 3: Note your current billing date and the end of your access period.
• Step 4: Navigate to Settings > Billing and click "Cancel subscription".
• Step 5: Complete the cancellation form and confirm the action.
• Step 6: Watch for a confirmation email from Pandadoc within 15 minutes.
• Step 7: Save the confirmation email to your records as proof of cancellation.
• Step 8: If you subscribed via App Store or Google Play, cancel through that platform separately.
• Step 9: Update any team members or clients who rely on documents shared via Pandadoc.
• Step 10: Set a calendar reminder to export remaining data before your final billing date.

Should you keep pandadoc or switch to an alternative?

Before you finalise cancellation, consider whether staying (or downgrading) might serve your business better than leaving entirely.

Keep pandadoc if

• Your team sends contracts or proposals regularly and values the automated e-signature feature.
• Switching to a competitor would require time to rebuild your template library and retrain staff.
• You use Pandadoc integrations with tools you rely on daily (Salesforce, HubSpot, Stripe).
• The cost is reasonable compared to what you'd spend on a replacement tool.

Cancel and switch if

• You've found a competitor with better features at lower cost.
• Your business no longer needs document automation as a core function.
• You're spending more on Pandadoc than you earn from the contracts it helps you send.
• The platform has become difficult to use or updates have reduced its value to you.

Your consumer rights and how stopee can support you

Cancelling a SaaS subscription should be straightforward, but companies sometimes make it deliberately complicated or refuse to honour cancellations. Stopee stands with New Zealand consumers to ensure companies follow the law.

If Pandadoc refuses to cancel your subscription, continues charging you after cancellation, or violates your consumer rights, you have recourse. The Commerce Commission and Citizens Advice Bureau in New Zealand exist to protect you. Document all communication with Pandadoc-screenshots, emails, dates and times-and escalate to these authorities if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges and hold companies accountable. Whether you're dealing with Pandadoc or any other service provider, Stopee empowers you with clear, step-by-step guidance and the knowledge you need to protect yourself.

Contact information for pandadoc support

If you encounter problems during cancellation, reach out to Pandadoc directly:

• Email support: support@pandadoc.com
• Chat support: Available 24/7 via the Pandadoc help centre (app.pandadoc.com/support)
• Website: pandadoc.com

For New Zealand-specific concerns or complaints about billing practices, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600. The Citizens Advice Bureau also offers free advice at citizensadvice.org.nz.

Final thoughts: you're in control of your subscriptions

Cancelling Pandadoc doesn't have to be confusing or stressful. By following the steps in this guide, you'll cancel quickly, retain the documents you need and avoid common pitfalls that trap other users.

Remember: you have rights as a New Zealand consumer. Companies must follow the law, regardless of what their terms of service claim. If Pandadoc refuses to cancel or continues billing after you've cancelled, Stopee encourages you to escalate to the Commerce Commission.

Stopee remains committed to helping you navigate subscription cancellations with confidence and clarity. Whether you're leaving Pandadoc today or cancelling another service in the future, Stopee is your trusted partner in reclaiming control of your digital life and your wallet.