Manage Peoplelooker

How to cancel peoplelooker and reclaim control of your data

What peoplelooker is and why you might want to cancel

Peoplelooker is an online people-search platform that compiles public records, contact information, and background data into searchable reports. The service attracts users looking to trace phone numbers, verify identities, or reconnect with old contacts. However, many New Zealand consumers sign up for a trial or promotional offer and discover the auto-renewal subscription charges mounting on their credit card before they realise what's happening.

If you've landed on this page, you're likely facing unexpected charges or simply no longer need the service. Stopee is here to guide you through every step of cancelling Peoplelooker, protecting your rights, and understanding what happens to your data once you've left.

Common reasons to cancel peoplelooker

You may decide to cancel because the trial period has ended and recurring charges now appear on your statement. Others find the service doesn't deliver the results they expected, or they've completed their search and no longer require ongoing access. Some users simply want to stop unsolicited charges and regain control of their subscription expenses.

Whatever your reason, cancelling should be straightforward. Stopee empowers you with the knowledge to do it quickly and correctly, ensuring no surprise charges follow.

Subscription types you might hold

Peoplelooker charges differ depending on how you signed up. You may have a direct website subscription with auto-renewal, a trial that's about to convert to paid membership, or a subscription billed through Apple's App Store or Google Play. Each path to cancellation is slightly different, which is why Stopee has mapped out every option below.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act (1993) and Fair Trading Act (1986) protect you against unfair subscription practices and hidden auto-renewal traps. Understanding these rights is your first line of defence.

What the consumer guarantees act protects

The Consumer Guarantees Act ensures that any service you pay for must be of acceptable quality, fit for purpose, and delivered with reasonable care. If Peoplelooker fails to deliver accurate information or the service doesn't work as advertised, you have grounds to claim a refund or seek compensation.

The Act also requires that services are provided within a reasonable time and that you receive accurate information before you buy. If Peoplelooker charged you without clear consent or misrepresented what you'd receive, you're protected.

Auto-renewal and the fair trading act

The Fair Trading Act prohibits misleading or deceptive conduct. Auto-renewal subscriptions must be transparent: the business must clearly disclose the terms, obtain your express consent before charging, and make cancellation just as easy as signing up.

If Peoplelooker made cancellation difficult, buried terms in fine print, or charged you without clear notice, you can lodge a complaint with the Commerce Commission or dispute the charge through your bank. Stopee advises keeping all confirmation emails and payment statements as evidence.

Your right to cancel and claim refunds

You have the right to cancel any subscription at any time. While refunds are not automatic for subscriptions already used, you may be entitled to one if you cancel within 14 days of purchase (the statutory cooling-off period for distance contracts) or if Peoplelooker breached its obligations.

If you were charged without proper consent or the service failed to deliver, contact Peoplelooker first, then escalate to the Commerce Commission if they refuse.

How to cancel peoplelooker on the web

The easiest way to cancel is through your Peoplelooker account online. This method creates an instant confirmation record and turns off auto-renewal immediately.

Step-by-step web cancellation

1. Visit the Peoplelooker website and log in to your account using your email and password.
   • If you've forgotten your password, click "Forgot Password" and reset it before proceeding.
2. Look for your account settings or profile menu, usually found in the top right corner or under a hamburger menu.
   • Some versions show a "Settings" or "My Account" link; click that first.
3. Locate the "Cancel Subscription" or "Cancel Membership" option.
   • This may sit under Billing, Account Settings, or Subscriptions depending on the site layout.
4. Click the cancellation link and review the reason dropdown if prompted.
   • Selecting a reason (e.g., "No longer needed" or "Service quality") helps Peoplelooker improve, but it's optional.
5. Confirm the cancellation by clicking the final submit button.
   • The page should display a success message immediately.
6. Check your email inbox within 10 minutes for a confirmation email from Peoplelooker.
   • Save this email permanently as proof of cancellation; you'll need it if any charges reappear.

Pro tip: If you don't see a clear "Cancel Subscription" button, look for "Manage Subscription," "Billing," or "Account Status." Peoplelooker's interface updates occasionally, so these options move around.

Using live chat support

If the self-service cancellation button is missing or won't load, use Peoplelooker's live chat feature. This creates a written record of your request and is often faster than email.

1. Log into your Peoplelooker account on the web.
2. Look for a "Chat with Us" or "Live Support" button, typically in the bottom right corner or under "Contact Us."
3. Click the chat button and wait for an agent to respond (usually within a few minutes during business hours).
4. Tell the agent you want to cancel your subscription and provide your 9-digit member ID and account email address.
   • Your member ID appears in your account settings or in your confirmation emails.
5. Ask the agent to confirm your cancellation in the chat and to send you a written confirmation.
   • Take a screenshot of the entire chat conversation before you close the window.

Warning: If the chat agent suggests you can only cancel by phone, that's not accurate. Peoplelooker allows web and chat cancellations. Persist politely, or ask for a manager if necessary.

How to cancel peoplelooker by phone or email

If you prefer speaking to someone or need written documentation, contact Peoplelooker directly by phone or email. These methods create formal records of your cancellation request.

Cancellation by phone

1. Call Peoplelooker's support line at 1-800-592-1753 (USA number).
   • Note that this is a US-based service, so you may incur international call charges. Consider using Skype, WhatsApp, or a VoIP service to reduce costs.
2. Wait for the automated menu and select the option for "Account" or "Subscriptions."
3. When you reach a representative, provide your 9-digit member ID and account email address.
   • These details appear in your account settings or in any confirmation emails from Peoplelooker.
4. Clearly state: "I want to cancel my subscription effective immediately."
5. Ask for a cancellation reference number or confirmation code.
   • Write this down immediately; you'll need it if you need to dispute a charge later.
6. Request that they email you a cancellation confirmation to your registered email address.
   • Do not hang up until they confirm they'll send this email.

Pro tip: Call during early business hours (around 8am-10am Eastern Time) to avoid long wait times. Have your account details and a pen ready before you dial.

Cancellation by email

1. Open your email and compose a new message to support@peoplelooker.com.
2. Use the subject line: "Cancellation Request - [Your Account Email]"
3. Write a clear, polite message including:
   • Your full name
   • Your registered account email address
   • Your 9-digit member ID
   • The date you want the cancellation to take effect
   • A simple statement: "I request immediate cancellation of my Peoplelooker subscription. Please confirm this cancellation in writing."
4. Send the email and note the date and time it was sent.
   • Forward it to another email account as a backup if possible.
5. Expect a reply within 2-3 business days.
   • If you don't receive confirmation within 5 business days, send a follow-up email marking it "Follow-up" in the subject line.
6. Keep every email exchange in a dedicated folder for your records.
   • You'll want this proof if you need to dispute any charges with your bank.

Warning: Do not assume your cancellation went through just because you sent an email. Peoplelooker receives high volumes of email; always wait for a written confirmation response.

How to cancel peoplelooker through app stores

If you subscribed through Apple's App Store or Google Play, you must cancel through that platform, not directly with Peoplelooker. The app store handles your payment and subscription status.

Cancelling on apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top of the screen.
   • This opens your Apple ID menu.
3. Tap "Subscriptions" or "Media & Purchases" (wording varies by iOS version).
4. Find "Peoplelooker" in the list of active subscriptions.
5. Tap "Peoplelooker" to open its details.
6. Tap "Cancel Subscription" or "Turn Off Auto-Renewal."
   • Apple will ask you to confirm; tap "Confirm" when prompted.
7. You'll see a message saying your subscription will end on a specific date.
   • You retain access until that date; after it, Peoplelooker access stops and no new charge occurs.
8. Open the App Store, tap your profile icon, and scroll to "Subscriptions" again to verify Peoplelooker no longer appears in your active list.
   • This confirms cancellation succeeded.

Pro tip: If you see a "View Subscription Offers" option after cancelling, ignore it unless you want to restart the service on a discount plan.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Peoplelooker" in the list of subscriptions.
5. Tap "Peoplelooker" to open its details page.
6. Tap "Cancel Subscription."
   • Google will ask you why you're cancelling; select a reason (optional) and proceed.
7. Confirm the cancellation by tapping "Yes, cancel subscription."
8. You'll receive an email confirmation from Google Play.
   • Your access to Peoplelooker ends on the date shown; no further charges will appear after that date.

Pro tip: Google Play sometimes offers a "Keep Subscription" incentive at the final step. Only tap it if you genuinely want to keep the service. Otherwise, tap "Cancel Subscription" to finalise the action.

What happens after you cancel

Cancellation doesn't happen instantly for your wallet, but your account status changes right away. Understanding the timeline and what remains accessible protects you from confusion and unexpected charges.

Your access after cancellation

After you cancel, you typically keep access to Peoplelooker until the end of your current billing cycle. If you paid for a monthly plan on the 15th of the month and cancel on the 20th, you remain able to use the service until the 15th of the next month. No access is lost prematurely, so you're not losing value for money.

Once your billing period expires, Peoplelooker will lock you out of your account. You won't be able to run new searches or download reports, but your account data and history remain stored with Peoplelooker unless you request deletion.

Auto-renewal is disabled

When cancellation succeeds, auto-renewal stops completely. Peoplelooker will not charge your payment method again, even if you forget to delete the app or remain logged in. Your credit card, debit card, or app store account will show no further Peoplelooker charges after your final billing period ends.

If a charge does appear after your billing period ends, contact your bank immediately. Stopee advises disputing the charge and providing your cancellation confirmation email as evidence.

Confirmation emails and proof

Peoplelooker should send a confirmation email within 24 hours of a successful cancellation. This email contains your cancellation date, your access end date, and a confirmation number. Store this email permanently in a dedicated folder or print a copy.

If you cancelled via chat or phone, you'll have a chat transcript or reference number. Take screenshots or save these too. Stopee recommends keeping all evidence of cancellation for at least 6 months, as billing disputes sometimes take time to resolve.

Your account data and privacy

Cancelling your subscription does not delete your account. Peoplelooker still holds the personal information you provided during signup, plus any data it compiled about you. If you want Peoplelooker to erase your account and personal data, you must request account deletion separately.

To request deletion, contact Peoplelooker in writing via email and explicitly ask them to delete your account and all associated personal data under privacy law. Keep their response as proof. Note that Peoplelooker may retain some data for legal or compliance purposes, but they should remove the bulk of your information.

Will you get a refund?

Refunds depend on your reason for cancelling and how long you've used the service. Peoplelooker doesn't automatically offer refunds for unused time, but exceptions exist if you're within the cooling-off period or if a breach occurred.

Peoplelooker's refund policy

Peoplelooker handles refund requests on a case-by-case basis rather than issuing automatic refunds. If you cancel mid-month after paying for the full month, you won't receive a prorated refund for the remaining days unless special circumstances apply. This is standard industry practice, though it's worth requesting in writing if you have grounds.

Refunds are more likely if you were charged without proper consent, charged fraudulently, or if the service failed to deliver as described. Stopee advises requesting a refund in writing with specific details about why you believe you're entitled to one.

Special refund cases

If you subscribed through Apple App Store or Google Play, you can request a refund through those platforms up to 48 hours after purchase. Apple and Google have their own policies separate from Peoplelooker's, and they'll review your case. You may succeed even if Peoplelooker refuses.

If you're in the first 14 days of a subscription purchased directly from Peoplelooker (not via an app store), you have a statutory right to cancel and claim a refund under New Zealand's distance selling rules. The cooling-off period applies to subscriptions bought online from overseas companies too.

How to request a refund

1. Contact Peoplelooker via email at support@peoplelooker.com with "Refund Request" in the subject line.
2. Explain your reason clearly and concisely, such as:
   • "I was charged without explicit consent" or "The service didn't deliver accurate results as described" or "I'm within 14 days of purchase and exercising my right to cancel and claim a refund."
3. Include your account email, member ID, and the date you were charged.
4. If you were charged fraudulently or without authorisation, mention this and note that you're prepared to dispute the charge with your bank if necessary.
5. Ask for a written response within 5 business days.
6. If Peoplelooker refuses, escalate to your bank or credit card company and request a chargeback. Provide your cancellation and refund request emails as evidence.

Pro tip: If Peoplelooker ignores your refund request, lodge a complaint with the Commerce Commission (comcom.govt.nz). The Commission investigates breaches of the Fair Trading Act and can pressure companies to refund consumers.

Peoplelooker pricing in new zealand

Peoplelooker charges in USD, and the NZD amount you pay depends on your bank's exchange rate on the day of the transaction. Understanding the plans and typical costs helps you assess whether cancellation aligns with your budget.

Common peoplelooker plans

What you'll actually pay in new zealand

When Peoplelooker charges your NZD account, your bank converts the USD amount at its own exchange rate, which typically sits between 1.60 and 1.70 NZD per USD. Your bank may also charge a foreign transaction fee (often 2-3%). For example, a $27.99 USD monthly charge becomes roughly $47-$50 NZD, plus any bank fees.

Always check your bank statement after your first Peoplelooker charge to see the exact NZD amount, including fees. This figure helps you decide if the service delivers value and justifies keeping or cancelling the subscription.

Common mistakes when cancelling peoplelooker

Many consumers believe they've cancelled but haven't, only to discover charges weeks later. Understanding the pitfalls helps you avoid them.

Deleting the app without cancelling the subscription

Removing the Peoplelooker app from your phone does not cancel your subscription. The app is just a way to access the service; your account and billing relationship with Peoplelooker remain active. Charges will continue monthly until you explicitly cancel through the website, app store, phone, or email.

Think of it this way: deleting the app is like disconnecting your TV. You still pay the cable company until you ring them and cancel the service. Always cancel the subscription first, then delete the app if you wish.

Assuming cancellation worked without checking email

After you submit a cancellation request online or via chat, assume nothing. Stopee advises waiting 10-15 minutes, then checking your email (including spam and promotions folders) for a confirmation from Peoplelooker. If no confirmation arrives within 24 hours, contact support again or use a written method (email or phone) to create a paper trail.

Many disputes arise because a consumer thought they cancelled but never received confirmation. Documentation is your shield against unexpected charges.

Not verifying the cancellation date

Your confirmation email states the exact date your access ends and no further charges will occur. Some consumers ignore this date and are surprised by a final charge on their next billing cycle. Read the confirmation email carefully, note the end date in your calendar, and verify no charges appear after that date.

Cancelling via the wrong channel

If you subscribed through the Apple App Store but tried to cancel on the Peoplelooker website, the cancellation won't work. Apple still controls your subscription and keeps billing you. Always cancel through the platform where you subscribed: Apple for App Store purchases, Google for Google Play, and the Peoplelooker website for direct signups.

Missing the 14-day cooling-off window

New Zealand law gives you 14 days from purchase to cancel a distance-sold subscription and claim a full refund. If you're approaching day 14 and want a refund, cancel immediately and request the refund explicitly. After 14 days, refunds become much harder to claim unless the service breached its terms.

Cancellation checklist

Use this checklist to ensure your Peoplelooker cancellation is complete and you've protected yourself from further charges.

• You've logged into your Peoplelooker account and verified your subscription is active.
• You've identified where you subscribed (Peoplelooker website, Apple App Store, or Google Play).
• You've cancelled using the correct platform (app store for app store subscriptions; website for direct subscriptions).
• You've received a cancellation confirmation email or chat transcript.
• You've noted the cancellation reference number and the date your access ends.
• You've saved the confirmation email in a dedicated folder or printed a copy.
• You've added the end date to your calendar as a reminder to verify no new charges appear.
• You've checked your bank statement 2-3 days after the end date to confirm no fresh charges exist.
• You've requested account deletion in writing if you want Peoplelooker to remove your personal data.
• If you believe you're entitled to a refund, you've sent a written request with supporting details.

Your next step: get help from stopee

Cancelling a subscription should never be this complicated, yet many services exploit dark patterns to keep you trapped. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim control of their spending. If Peoplelooker refuses to cancel your account, ignores your refund request, or continues charging you after cancellation, Stopee's consumer advocacy team can escalate your case and push for resolution.

Visit Stopee.com today and let us guide you through the next steps. Whether you need proof your cancellation went through, help drafting a refund request, or support lodging a complaint with the Commerce Commission, Stopee stands beside you until your issue is resolved.

You deserve a service that respects your choice to leave. Stopee makes sure you get one.

How to contact peoplelooker

Keep these official Peoplelooker contact details handy for your cancellation request and any follow-up needed.

Email and phone

Email: support@peoplelooker.com

Phone: 1-800-592-1753 (USA-based; expect international call charges from New Zealand)

Web cancellation: Log in to your Peoplelooker account, find "Account" or "Settings," and select "Cancel Subscription."

Mailing address

Peoplelooker's mailing address (for written correspondence including cancellation requests) is:

Peoplelooker
[Registered Address, USA]

Note: Peoplelooker is a US-based company. Sending physical mail from New Zealand incurs international postage costs and may take 2-4 weeks. Email or phone is faster and more reliable.

Escalation: commerce commission

If Peoplelooker refuses to cancel, ignores refund requests, or continues charging you unlawfully, lodge a complaint with New Zealand's Commerce Commission:

Commerce Commission
Website: comcom.govt.nz
Email: contact@comcom.govt.nz
Phone: 0800 943 600

The Commission investigates breaches of the Fair Trading Act and the Consumer Guarantees Act. Include copies of all emails, cancellation confirmations, and payment statements with your complaint.