Manage Portfoliobox

How to cancel portfoliobox and protect your creative portfolio

What portfoliobox is and who should cancel

Portfoliobox is a web-based portfolio builder designed for photographers, designers and creatives to showcase visual work online. You get templates, e-commerce features, custom domains and analytics to help you present and sell your work.

The platform works for freelancers, artists and visual professionals who need a simple way to build a professional site without coding. You manage everything through the Portfoliobox web dashboard, including billing, account settings and subscription updates.

Why you might want to cancel

You may cancel Portfoliobox for several reasons. Perhaps you have found a builder that better suits your workflow, you are no longer selling work online, or the subscription cost no longer fits your budget. Whatever your reason, Stopee is here to guide you through the cancellation process clearly and help you avoid common traps.

What you need to know before cancelling

Cancelling your subscription does not immediately delete your site or data. Your account stays active until the end of your current billing period, giving you time to download your work and plan your next steps. However, once your subscription expires, you may lose access to premium features or published pages depending on your plan.

Domain registrations remain separate from your subscription and carry non-refundable fees, even if you cancel. If you registered a domain through Portfoliobox, you will need to manage that separately through the domain provider.

Your consumer rights in new zealand

As a New Zealand consumer, you are protected by the Consumer Guarantees Act 1993. This law ensures that any service you purchase must be of acceptable quality, fit for purpose and supplied within a reasonable time.

What the consumer guarantees act covers

If Portfoliobox fails to provide the service as advertised, crashes without warning, loses your data, or breaches its terms, you have the right to seek remedies. These remedies include refunds, repair, replacement or compensation.

The Consumer Guarantees Act applies to all paid services in New Zealand, including digital subscriptions. Stopee recommends keeping records of all communications, screenshots of the service (working or broken), and copies of your subscription confirmation and billing statements.

Escalation and dispute resolution

If Portfoliobox refuses to refund you or honour its refund policy, you can lodge a complaint with the Commerce Commission, New Zealand's consumer protection authority. You can also pursue a dispute through the District Court if the amount is significant.

Before taking formal action, Stopee advises you to request a formal response from Portfoliobox in writing. Email support and save all replies. If they do not respond within 20 working days or refuse your reasonable refund claim, escalate to the Commerce Commission.

How to cancel portfoliobox on the web

The easiest and most reliable way to cancel Portfoliobox is through the web dashboard. This method gives you control and a clear cancellation confirmation.

Step-by-step web cancellation

1. Open your web browser and visit the Portfoliobox website.
   • Log in using your email and password.
2. Click on your account menu (usually your name or profile icon in the top right corner).
   • Select "Settings" or "Account Settings".
3. Navigate to "Subscription" or "Billing".
   • You should see your current plan and renewal date.
4. Click "Cancel Subscription" or "Manage Subscription".
   • Do not click "Pause" or "Downgrade" unless you want to keep the account active on a free plan.
5. Select a cancellation reason from the dropdown menu.
   • Stopee recommends being honest (e.g. "found a better alternative" or "no longer need it"). Your feedback helps them improve.
6. Confirm your cancellation by clicking the final "Confirm Cancellation" button.
   • You will see a confirmation message and receive a confirmation email. Save this email.

Pro tip: Your subscription remains active until the end of the current billing cycle. You can restore your premium account during this grace period if you change your mind. After the billing cycle ends, your account will downgrade to the free plan (if available).

Important warning about web cancellation

Warning: Do not assume your subscription has been cancelled just because you clicked a button. Check your confirmation email and log back in 24 hours later to verify the cancellation appears in your subscription settings. Some platforms have bugs that fail to process cancellations the first time.

Cancelling a portfoliobox subscription from app stores

If you purchased your Portfoliobox subscription through the Apple App Store or Google Play, you must cancel through those platforms, not through Portfoliobox itself.

Cancelling on apple app store (iPhone or iPad)

1. Open the Settings app on your Apple device.
   • Scroll down and tap "Subscriptions" (or "App Store" then "Account").
2. Tap "Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Apple ID.
3. Find "Portfoliobox" in the list and tap it.
   • Look for the renewal date and cancellation button.
4. Tap "Cancel Subscription".
   • Confirm your cancellation when prompted.
5. You will receive a confirmation notification. Your subscription will remain active until the renewal date, then expire.
   • Save screenshots of the cancellation confirmation.

Cancelling on google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Tap "Manage subscriptions".
   • A list of all your active subscriptions will appear.
3. Tap "Portfoliobox".
   • Review your subscription details and renewal date.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Follow the prompts to confirm cancellation.
5. Your subscription will stop renewing after the current billing period ends.
   • Take a screenshot of the cancellation confirmation for your records.

Important: Portfoliobox does not control refunds or cancellations for app store purchases. Apple and Google manage those independently. If you want a refund, you must request it directly through Apple or Google, not Portfoliobox.

What happens after you cancel

Cancelling your subscription does not instantly delete your account or data. Understanding the timeline and what you lose helps you plan your next move.

Your account during the grace period

After you cancel, your Portfoliobox account remains fully active until the end of the current billing cycle. You keep all premium features, your published site, and access to your portfolio during this time. This grace period gives you a window to download your work, export data, or reconsider if you change your mind.

You can restore your premium subscription at any point before the billing cycle ends by going back to Settings and reactivating your plan. Stopee recommends keeping your account active during this period if you are still undecided.

What you lose after expiry

Once your billing cycle ends, your account downgrades to Portfoliobox's free plan (if one exists). This typically means you lose premium features such as custom domains, e-commerce functionality, advanced analytics and higher image or page limits. Your site may also display Portfoliobox branding or go offline depending on your plan type.

Your content and data remain stored in Portfoliobox's servers, but you may not be able to access or edit premium features. Domain registrations you purchased through Portfoliobox are handled separately and do not expire with your subscription, but their renewal fees continue to apply.

Downloading and exporting your work

Before your subscription expires, download all your portfolio files, photos and content. Portfoliobox may offer an export function, but this is not guaranteed. Use your web browser to screenshot or save pages, and download any high-resolution images you uploaded directly from your account.

Pro tip: If Portfoliobox does not offer a built-in export tool, contact support and ask for a data export. They are often willing to provide this, especially if you request it politely before your account downgrade takes effect.

Portfoliobox refund policy and how to claim

Portfoliobox offers a 14-day money-back guarantee if you are not completely satisfied with the service. However, the refund process requires specific steps and has important exceptions.

How to request a refund within 14 days

If you subscribed within the last 14 days and want to cancel with a refund, contact Portfoliobox support directly rather than self-serve cancellation. Write an email to their support team explaining that you wish to cancel and request a full refund under the 14-day guarantee.

Stopee recommends being clear and professional in your request. Include your subscription confirmation email, account email address and the date you subscribed. Simply saying "I want a refund" is less effective than "I subscribed on [date], and I wish to exercise the 14-day money-back guarantee."

Expect a response within 3-5 working days. They may ask why you are unsatisfied, but you do not need to justify your reason beyond the initial request. The guarantee is unconditional within the 14-day window.

Refunds after 14 days

After 14 days, Portfoliobox treats charges as final. They will not refund cancellation requests unless there is a legitimate reason, such as the service being unavailable, fraudulent billing, or a breach of consumer law.

The Consumer Guarantees Act overrides Portfoliobox's refund terms if the service is faulty or unfit for purpose. If the service crashes, loses your data, or does not work as advertised, you have grounds to claim a refund regardless of the 14-day window.

Non-refundable fees and exceptions

• Domain registration fees are non-refundable, even within 14 days.
• Refunds for app store purchases (Apple or Google) are not handled by Portfoliobox and must be requested through the app store directly.
• If your account has been inactive or suspended due to terms-of-service violations, Portfoliobox may refuse a refund.

Important: Cancelling your subscription does not automatically trigger a refund. You must explicitly request one within the refund window. Stopee advises submitting your refund request in writing (email) and keeping the confirmation. Do not rely on chat support alone, as there is no paper trail.

Portfoliobox pricing and plan comparison

Portfoliobox publishes pricing primarily in USD and applies local VAT at checkout. The approximate NZD amounts below are conversions and may vary depending on your exact billing date and currency fluctuations.

Current pricing in new zealand

Prices above are approximate and subject to VAT. Always check Portfoliobox directly before purchasing to confirm current NZD pricing and any active promotions.

Common mistakes when cancelling portfoliobox

Cancelling a subscription sounds simple, but many people stumble at the final step or miss crucial details that cost them money or access. We understand the frustration, and Stopee has helped thousands of consumers avoid these pitfalls.

Mistake 1: not confirming cancellation in writing

You click "cancel" and assume it is done. Weeks later, you are charged again and the company claims it never processed your cancellation. Always save your confirmation email and check your subscription settings 24 hours later to verify the cancellation went through.

Mistake 2: confusing pause with cancel

Some platforms offer "pause subscription" or "pause billing" as a separate option from cancel. If you click pause, your subscription renews automatically after the pause period ends. If you truly want to cancel, click the cancel button, not pause.

Mistake 3: ignoring refund deadlines

Portfoliobox offers a 14-day refund guarantee, but only if you request it within that window. If you cancel on day 15 and expect a refund, you will not get one unless the service is faulty. Request your refund immediately if you are unsure.

Mistake 4: forgetting about domain fees

Your domain registration is separate from your subscription. Cancelling your plan does not cancel your domain, and renewal fees will continue to be charged. If you do not want to renew the domain, cancel that separately through your domain provider (or through Portfoliobox if you registered there).

Mistake 5: cancelling through the app but not the web

If you cancel through the iOS or Android app, you may still be enrolled on the web. Check both places to ensure you have cancelled everywhere. The safest approach is to cancel through the web dashboard, which is the authoritative source.

Your cancellation checklist

Use this checklist to stay on track and avoid missing a critical step.

• Log into your Portfoliobox account on the web and verify your current subscription plan and renewal date.
• Navigate to Settings or Subscription and click Cancel Subscription.
• Select your cancellation reason and confirm.
• Save your cancellation confirmation email.
• If you subscribed via an app store, cancel that subscription as well through Apple or Google settings.
• If you want a refund and you are within 14 days, email Portfoliobox support with your refund request.
• Download all your portfolio files, images and content before your subscription expires.
• Check if you registered a domain through Portfoliobox and cancel that renewal separately if you do not want it.
• Log back in 24 hours later to confirm the cancellation appears in your account.
• Check your bank or credit card statement in 7-10 days to confirm no charge appears.
• If you are charged again after cancellation, contact Portfoliobox immediately and escalate to your bank if they do not refund within 5 working days.

How stopee helps you cancel with confidence

Cancelling a subscription should not feel risky or unclear. Stopee is a consumer advocacy platform that guides you through the cancellation process for hundreds of services, including Portfoliobox. We provide step-by-step instructions, flag hidden traps and help you protect your rights as a New Zealand consumer.

Whether you are cancelling because you found a better alternative, your budget changed or the service failed to deliver, Stopee gives you the clarity and confidence to take action. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds and avoid recurring charges they did not authorise.

Visit Stopee.com today to explore your options and check your rights. If Portfoliobox refuses to honour your cancellation or refund, Stopee can help you escalate your complaint to the Commerce Commission. Your consumer protection matters.

Contact information and cancellation address

Portfoliobox does not maintain a dedicated New Zealand cancellation address. The company's primary registered office is located in Sweden.

Where to send formal complaints or cancellation notices

For formal correspondence, cancellation notices or refund requests, contact Portfoliobox through their official support channels:

• Email support (available through your account dashboard or website contact form)
• Live chat (if available on their website)
• Web dashboard (Settings or Subscription section for self-serve cancellation)

For unresolved disputes: If Portfoliobox does not respond to your cancellation or refund request within 20 working days, you can lodge a complaint with the Commerce Commission. Visit www.consumer.org.nz or call 0800 943 600 to file a complaint or seek consumer advice.

Stopee recommends sending cancellation requests via email and requesting a read receipt so you have proof of delivery. Keep copies of all communication. If Portfoliobox is unresponsive or refuses a legitimate refund claim, the Commerce Commission can investigate and take action on your behalf.

Remember: your consumer rights are protected by New Zealand law, and services like Stopee exist to help you enforce them. Cancel with confidence.