Manage Pulumi

How to cancel pulumi and protect your data in new zealand

What pulumi is and why you might cancel

Pulumi is an infrastructure-as-code platform that lets you define cloud resources using programming languages instead of clicking through vendor dashboards. It's powerful for teams building complex cloud environments, but if your infrastructure needs have changed or you've found a better fit, cancelling is straightforward once you know where to look.

Core capabilities and common use cases

Pulumi manages your cloud state, orchestrates deployments, and integrates with AWS, Azure, Google Cloud and other major providers. Teams use it for automation, collaboration, and repeatable infrastructure deployments. However, if you've migrated to a competitor, scaled down your cloud operations, or simply need to reduce costs, you have every right to cancel and move on.

Why new zealand users should understand their rights

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993, which gives you rights around refunds, cancellations, and service quality - regardless of where Pulumi's servers sit or what their terms say. Stopee helps thousands of New Zealand users understand these protections when dealing with international software providers.

Your consumer rights when cancelling pulumi

Understanding your legal position before you cancel puts you in control and prevents disputes later.

The consumer guarantees act and software subscriptions

Under New Zealand law, services supplied to you must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Pulumi fails to deliver on those fronts - say, persistent outages or features that simply don't work - you may have grounds for a refund or cancellation without penalty. The law applies even though Pulumi is a US company; New Zealand courts have consistently held that protections apply to consumers in our territory.

Additionally, if you cancel within 14 days of purchase and can show you didn't substantially use the service, you have a strong argument for a refund under fair trading principles. Stopee recommends keeping records of your billing date and first login to support this claim if needed.

Your statutory cooling-off rights

While Pulumi's terms may not explicitly offer a cooling-off period, New Zealand consumer law generally grants you 14 days to change your mind on distance contracts (which includes online purchases). After 14 days, your right to cancel depends on Pulumi's own policy or a material breach by them - so act quickly if you want the strongest legal position.

How to cancel pulumi step by step

Cancellation paths vary depending on where you signed up, so identify your purchase source first, then follow the exact steps for your platform.

Cancel a web subscription via the pulumi console

If you subscribed directly through Pulumi's website, the fastest route is through your account settings. Here's how:

1. Open your web browser and go to app.pulumi.com, then sign in with your email and password.
2. Navigate to your Organization Settings (usually in the left sidebar or top menu).
3. Select the Billing or Subscriptions tab - the exact name depends on your plan tier.
4. Look for a Cancel Subscription, Downgrade, or Change Plan button.
   • Pro tip: If you see only "Downgrade," that option may halt your paid features but keep your free tier active - useful if you want to retain access to state data.
5. Click the cancellation option and confirm your choice. Pulumi will usually ask your reason - be honest, as feedback helps them improve.
6. You'll receive a confirmation email. Save this for your records.

Warning: If you cannot find a cancellation button in your Console, your account may be grandfathered under an old plan structure. Contact Pulumi support immediately at pulumi.com/support - do not assume you're stuck.

Cancel if you subscribed through apple app store

If your Pulumi subscription was billed to your Apple ID, you must cancel through Apple, not directly with Pulumi. Here's the process:

1. On your Mac or iPhone, open the App Store app.
2. Tap or click your profile icon in the top right corner.
3. Select Subscriptions from the menu.
4. Find Pulumi in your active subscriptions list and tap it.
5. Tap Cancel Subscription (or Remove depending on your iOS version).
6. Confirm the cancellation when prompted.

Apple will confirm cancellation via email. Your access typically continues until the end of your current billing cycle, after which you drop to the free tier if one exists.

Cancel if you subscribed through google play

Google Play subscriptions are managed separately from web console subscriptions. Follow these steps:

1. Open the Google Play app on your Android device or visit play.google.com on your computer.
2. Tap or click the menu icon (three lines) and select Manage my subscriptions.
3. Find Pulumi in your list of active subscriptions.
4. Tap or click Pulumi and select Cancel subscription.
5. Choose your reason (optional) and confirm.

Google will send you a cancellation confirmation email. Like Apple, your paid features remain active through the current billing period.

Request cancellation via pulumi support if self-service fails

If you've searched your Console and cannot find a cancellation option, contact Pulumi directly. This is common for enterprise or custom contracts. Here's what to do:

1. Go to pulumi.com/support and click Contact us or Open a support ticket.
2. Write a clear subject line: "Request to cancel my Pulumi subscription".
3. In your message, include:
   • Your Pulumi organization or account name
   • Your billing email address
   • Your subscription ID (visible in your Billing section if accessible, or any invoice reference)
   • Your preferred cancellation date (immediate or end of billing cycle)
   • A brief reason why you're cancelling (optional but helpful)
4. Send the ticket and wait for Pulumi's response - they typically reply within 1-2 business days.

Pro tip: Stopee advises keeping a screenshot of your Billing page and any invoices before contacting support. This prevents disputes about which subscription you own if you have multiple Pulumi accounts.

Pulumi pricing in new zealand dollars

Knowing what you're currently paying helps you decide whether cancelling makes sense, or whether downgrading to a lower tier saves money without losing critical features.

Current plan tiers and approximate costs

Pulumi publishes prices in USD. Below is an approximate conversion to NZD at the current exchange rate (1 USD = 1.60 NZD as of late 2024) - always confirm the exact NZD amount on Pulumi's pricing page, as rates fluctuate.

When to downgrade instead of cancel

If cost is your main concern, downgrading to the free plan preserves your state files and projects without losing access entirely. You keep 500 deployment minutes and unlimited projects - a solid safety net if you think you'll return to paid features later. Stopee recommends downgrading rather than cancelling if you're uncertain, since data recovery after full cancellation can be complicated.

What happens to your data after you cancel

Losing access to your infrastructure-as-code state and deployment history is one of the scariest parts of cancelling - and it deserves your careful attention before you confirm.

State file and project retention after cancellation

Pulumi's public documentation does not explicitly state how long your project data and state files remain accessible after you cancel. Some platforms retain backups for 30 days; others delete immediately. Do not assume Pulumi will hold your data forever. The safest assumption is that paid features disappear at cancellation, and state access may vanish within days.

Export your stacks and state files before cancelling

You must export your infrastructure state and project data before you cancel. Here's the safest approach:

1. Log into your Pulumi Console and navigate to each Stack you want to keep.
2. Run the Pulumi CLI command pulumi stack export for each stack to save its state locally as a JSON file.
3. Download any project source code or configuration files you've stored in Pulumi's environment.
4. Save these files to your computer, an external drive, or a Git repository (GitHub, GitLab, etc.).
5. Verify the exports are readable and complete before you proceed with cancellation.

Warning: If you skip this step and Pulumi deletes your state after cancellation, recovering it will be nearly impossible. No refund will compensate for lost infrastructure code - so export first, cancel second.

Will you get a refund when you cancel

Refunds are not guaranteed, but your eligibility depends on timing, reason, and New Zealand consumer law - all of which Stopee helps you understand and assert.

Pulumi's official refund policy and what it actually says

Pulumi publicly advertises a 14-day free trial with no credit card required for new users. This approach reduces accidental charges and is customer-friendly. However, Pulumi's website does not publish an explicit, detailed refund policy for paid plans after the trial ends. This gap creates uncertainty and is where your consumer rights become crucial.

When you're most likely to get a refund

You have the strongest refund case in these scenarios:

• Charged within 14 days of signup: Contact Pulumi support within 14 days and request a refund if you didn't use the service. Cite the Consumer Guarantees Act and your statutory cooling-off right.
• Service failure or downtime: If Pulumi had significant outages during your billing period and you couldn't use the service, you have grounds for a pro-rata refund under fair trading law.
• Billed by mistake or duplicate charges: Always refundable. Contact support with proof of the duplicate charge and your payment records.
• Promised features not delivered: If Pulumi advertised a feature as part of your plan and it wasn't available, you may qualify for a refund or credit.

How to request a refund and escalate if pulumi refuses

First, try directly with Pulumi. If that fails, use regulatory and payment-provider escalation:

1. Email Pulumi support at pulumi.com/support with the subject "Refund request for billing period [date]".
2. Include your account name, billing email, invoice date, amount paid, and a clear reason for the refund (early cancellation, service failure, etc.).
3. Wait up to 10 business days for a response.
4. If Pulumi refuses or ignores you:
   • Contact your bank or credit card provider and explain the situation. They can raise a dispute on your behalf.
   • Lodge a complaint with the Commerce Commission (New Zealand's consumer regulator) at comcom.govt.nz if you believe Pulumi has breached fair trading law.

Pro tip: Stopee recommends keeping all emails, invoices, and screenshots of your account. These are your evidence if a dispute escalates. Payment providers and regulators take documented complaints far more seriously than vague requests.

Common mistakes to avoid when cancelling pulumi

Cancellation feels final and daunting, but most mistakes are recoverable if you act fast - so take a breath and work through these cautiously.

Forgetting to export your state files

This is the mistake that haunts users. You cancel, then 48 hours later realize you never downloaded your infrastructure state. Pulumi may not hold the data for long, and recovery is then impossible. Export everything before you confirm cancellation - treat this as non-negotiable.

Cancelling the wrong account or subscription tier

If you have multiple Pulumi organizations or multiple payment methods, you might accidentally cancel a subscription you intended to keep. Double-check your organization name and billing email before you hit confirm. If you cancel the wrong one, contact Pulumi support immediately and ask for reinstatement; they often reverse accidental cancellations within 24 hours if you're quick.

Not checking billing cycles before cancelling

If you cancel mid-cycle, you may lose access immediately rather than at the end of your billing period. Some users expect a refund for the unused portion and are disappointed. Check your next billing date in your Console, then decide whether to cancel now or wait for the cycle to end naturally.

Assuming refund policies apply outside the trial period

Pulumi's no-hassle 14-day trial is not the same as a money-back guarantee for all paid plans. After the trial, refund eligibility depends on your reason and how you approach the request. Don't assume "14-day money back" applies to your paid subscription if you never saw that promise in writing on Pulumi's website.

Timeline and what happens after your cancellation takes effect

Cancellation isn't instant, and understanding the phases helps you manage the transition and avoid surprises.

Immediate and gradual impact of cancellation

When you cancel, your paid features typically remain active through the end of your current billing cycle. After that date, Pulumi downgrades your account to the free tier (if available), and you lose access to team collaboration, advanced integrations, and higher resource limits. Deployment minutes may also reset or reduce. State files and project data usually remain accessible in read-only mode for 30 days (though Pulumi's exact retention window is not publicly documented, so verify with support).

Downgrading access and preparing your team

If you manage a team on a paid Pulumi plan, cancellation affects everyone. Notify your team members before you cancel so they can export their work and plan the transition. If you're moving to a competitor, consider whether to migrate stacks immediately or run both platforms briefly during the handover.

Checklist before you cancel pulumi

Use this checklist to confirm you've covered all bases before you submit your cancellation request.

• [ ] Export all active stacks using pulumi stack export and save the JSON files locally.
• [ ] Download or back up project source code and any configuration files stored in Pulumi.
• [ ] Check your next billing date - decide whether to cancel now or at the end of the cycle.
• [ ] Verify your subscription source (website, Apple, or Google Play) and use the correct cancellation method.
• [ ] Notify your team if you manage a shared organization, and confirm they've exported their work.
• [ ] Take a screenshot of your last invoice for refund claims or dispute evidence.
• [ ] Confirm there are no outstanding deployments running before you cancel.
• [ ] Save your cancellation confirmation email after Pulumi confirms the request.

Contact pulumi for support and cancellation

When you need help, here's where to reach Pulumi's support team and what to expect.

Official support channels and response times

Pulumi operates from Seattle, WA (USA), so support responses during New Zealand business hours may take 12-18 hours. Here are your official contact points:

• Support portal: pulumi.com/support - submit a ticket here for account, billing, or cancellation issues.
• Email: Check your support ticket for a reply-to address; Pulumi usually responds within 1-2 business days.
• Community Slack: Pulumi hosts a community Slack workspace where engineers answer technical questions, but account cancellations must go through the support portal.

What to include in your cancellation support request

To avoid back-and-forth emails that waste your time, include this information from the start:

• Your Pulumi organization name (e.g., "acme-corp") and account email.
• Your subscription ID or the billing plan name (e.g., "Team Edition").
• Any invoice or transaction ID from your recent billing statement.
• Your preferred cancellation date and reason.
• Whether you want to export your state data before the cancellation takes effect.

Clear, organized requests get faster responses - Pulumi's support team sees dozens of vague tickets each day and deprioritizes those without context.

Your new zealand consumer protection summary

Cancelling Pulumi is your right, and New Zealand law backs you up - especially if Pulumi fails to deliver on its promises or charges you unfairly.

Key protections under the consumer guarantees act 1993

Services must be of acceptable quality and fit for purpose. If Pulumi suffers persistent downtime, features don't work as advertised, or you're charged in error, the law is on your side - regardless of Pulumi's terms and conditions. The Consumer Guarantees Act cannot be waived by a company, even a large US corporation. Within 14 days of purchase, you have an especially strong position to request a refund if you change your mind or discover the service isn't suitable.

Escalation pathway if pulumi ignores you

If Pulumi's support team refuses to help:

1. Escalate within Pulumi by requesting to speak with a manager or the billing team.
2. File a formal complaint with the Commerce Commission at comcom.govt.nz. Include your correspondence history, invoices, and a clear description of what went wrong.
3. Contact your bank or credit card provider to initiate a chargeback or payment dispute.

The Commerce Commission takes fair trading complaints seriously and often resolves disputes in the consumer's favour when the company has ignored reasonable requests or breached consumer law.

Final summary: take action today with stopee

Cancelling Pulumi doesn't have to be stressful or confusing. Export your data, identify your subscription source, and use the exact steps for your platform - whether that's the web console, Apple App Store, or Google Play. If Pulumi refuses your cancellation or refund request, remember that New Zealand consumer law protects you, and regulators like the Commerce Commission are there to enforce your rights.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover refunds, and understand their rights when dealing with international software providers. Whether you're moving to a competitor, scaling down your infrastructure, or simply can't afford the monthly cost, you have the power to cancel on your terms. Export your state files first, then take action. If you need clarity on your consumer rights or help drafting a dispute letter, Stopee's consumer guides and resources are here to support you every step of the way.