Manage Scite
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Scite: The Right Way
How to cancel scite in new zealand and protect your consumer rights
What scite is and why new zealanders use it
Scite is a citation and research discovery platform that helps academics, researchers, and institutions find how scientific papers cite and support one another. The service uses Smart Citations-a contextual technology-to highlight the strength of references across millions of research papers.
You can access Scite through its web platform, mobile apps for iOS and Android, or via API integration. The service offers Personal plans (monthly or annual billing) and custom Organisation or Enterprise tiers for teams and institutions. Whether you're tracking citation impact, running full-text searches, setting research alerts, or using the AI assistant, Scite provides tools that many New Zealand-based researchers find valuable.
Core features across plans
All Scite paid plans include contextual citation reports, full-text search capabilities, personal dashboards, and research alerts. Premium tiers add the Scite Assistant (AI-powered), advanced filtering, API access for teams, and priority support. Pricing is listed in US dollars, so New Zealand users pay in NZD at the current exchange rate.
Why you might cancel
You might decide to cancel if your research needs have changed, you're switching to a competing service, your institution no longer requires team access, or you want to pause spending while completing a project. Stopee has helped thousands of consumers understand their cancellation rights, and the same empathy applies here: cancelling should be straightforward, not a battle.
Scite pricing in new zealand
Scite charges in US dollars; your New Zealand bank or payment provider will convert at current exchange rates.
| Plan | Price (USD) | Billing cycle | Best for |
|---|---|---|---|
| Personal Monthly | US$20.00 | Monthly | Short-term researchers or trial users |
| Personal Annual | US$144.00 (equivalent to US$12/month) | Annual | Long-term researchers (approximately 40% savings) |
| Organisation / Enterprise | Custom pricing | Varies | Institutional teams, API access, priority support |
Understanding currency conversion
At current exchange rates, the Personal Monthly plan costs approximately NZD $33-35 depending on USD/NZD movement. The annual plan works out to roughly NZD $230-250 per year. Check your credit card statement to see the exact NZD amount charged after conversion.
How to cancel scite on the web
The easiest way to cancel Scite is through the web platform, where you have full control and a clear confirmation.
- Go to https://scite.org and sign in with your email and password.
- Once logged in, navigate to your account settings by clicking your profile icon (usually in the top-right corner).
- Select "Subscription" or "Billing" from the dropdown menu.
- Look for the "Cancel Plan" or "Cancel Subscription" button on this page.
- Click it and review the cancellation summary. Scite will show you when your access ends (typically at the end of your current paid period).
- Confirm the cancellation by clicking "Yes, cancel my subscription" or a similar button.
- You will receive a confirmation email. Pro tip: Screenshot this confirmation and save the cancellation email for your records.
Important timing to know
If you cancel more than 30 days before your next billing date, the cancellation takes effect immediately for future billing. If you cancel fewer than 30 days before renewal, Scite may apply the cancellation to the billing cycle after next. Check the confirmation screen carefully to see your exact access end date.
How to cancel scite on mobile devices
If you subscribed to Scite through your phone's app store, you must cancel through that platform rather than the Scite website.
Cancel on iOS (Apple app store)
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and tap "Scite".
- Tap "Cancel Subscription".
- Follow the on-screen prompts to confirm cancellation.
- Warning: If you are in a free trial period, cancelling ends your access immediately. If you are in a paid subscription, you retain access until the end of your current billing period.
Cancel on android (Google play)
- Open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Scite".
- Tap "Cancel subscription".
- Confirm the cancellation in the pop-up window.
If you cannot cancel in the app
If the cancel button does not appear in your app, sign in to Scite on the web and cancel from your account settings there. Alternatively, contact Scite support directly (see contact details below).
What happens after you cancel scite
Understanding what comes next removes anxiety and helps you plan your research workflow around the change.
Your access and data after cancellation
When you cancel a web subscription, you keep full access to Scite until the end of your current paid billing period. After that date, your account becomes inactive and you lose access to Smart Citations, full-text search, alerts, and the Scite Assistant. Your saved items, bibliographies, and search history remain in your account, but you cannot access them without reactivating your subscription.
If you cancelled during a free trial on the App Store, your access ends immediately.
Export your data before access ends
Pro tip: Before your cancellation takes effect, download or export any research data, bibliographies, or saved searches you may need later. Log into your account settings and look for an "Export" or "Download data" option. This ensures you have a local copy of your work and citations.
Renewal notifications and re-subscription
Scite sends a renewal notice approximately 7 days before your plan renews (for some plans). If you cancelled successfully, you will not receive a renewal charge. If you do receive an unexpected charge after cancellation, contact your bank and Scite support immediately.
Refunds and what new zealand consumer law says
This is where many consumers feel frustrated, and Stopee exists partly to help you understand your rights here.
Scite's official refund policy
Scite's Terms of Service state that subscription fees are non-refundable once charged. This means Scite does not automatically issue refunds for cancelled subscriptions, even if you cancel days after purchase. You will not receive a refund for the unused portion of a month or year.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 provides important protections. Although Scite's Terms state "non-refundable", that clause is not absolute. You have the right to claim a refund or remedy if:
- You were charged after a free trial ended without clear consent.
- The service was not fit for purpose or was not as described.
- You were not given clear cancellation information at the point of purchase.
- The charge was made without your explicit authorisation or was fraudulent.
A blanket "no refunds" policy may breach the Consumer Guarantees Act if it contradicts the Fair Trading Act 1986 or consumer rights. New Zealand's Commerce Commission and the Disputes Resolution Scheme (DRS) take these complaints seriously.
How to request a refund
- Contact Scite support in writing (email is acceptable) and explain why you believe you deserve a refund.
- Reference the Consumer Guarantees Act 1993 and explain how the charge or service failed to meet your rights.
- Keep all emails, receipts, and cancellation confirmations.
- If Scite refuses, escalate to your bank for a chargeback (if using a credit or debit card).
- If the chargeback is denied, lodge a complaint with the Commerce Commission or the Disputes Resolution Scheme.
Stopee recommends documenting everything in writing. A polite but firm first email often resolves the issue without escalation.
App store and google play refunds
If you subscribed via the Apple App Store or Google Play, you can request a refund directly through those platforms. Apple and Google handle refunds independently of Scite and often refund charges made within 14 days of subscription. Log into your account on each platform and submit a refund request with a brief reason (e.g., "Accidentally subscribed" or "Service not as described"). You have a much better chance of success through these channels than by asking Scite directly.
Common mistakes to avoid when cancelling scite
Cancelling a subscription should not feel like navigating a minefield, yet many users stumble into traps that delay or prevent cancellation.
Mistake 1: relying only on email to cancel
Scite does not accept cancellation requests via email alone. You must use the web platform, mobile app store, or a direct support ticket. Sending an email saying "cancel my subscription" is not sufficient and may be ignored. Always use the official cancellation button on the website or app.
Mistake 2: cancelling on the app but not checking the website
If you subscribed on the web but tried cancelling on your phone, or vice versa, the cancellation may not have gone through. Check both the web and mobile platforms to confirm. Stopee has seen users believe they cancelled when the process only partially completed.
Mistake 3: missing the 30-day deadline
Cancellations submitted within 30 days of your next billing date may not take effect until the following cycle. If you want an immediate cancellation, cancel now and note the effective date. Do not wait until the last day.
Mistake 4: not saving your confirmation
If a dispute arises weeks later, you will need proof of cancellation. Screenshot the confirmation page and save the confirmation email. Do not rely on your memory or your account history alone.
Mistake 5: confusing trial end with paid subscription start
Many users discover that their free trial automatically converted to a paid plan. If you never intended to pay, cancel immediately and request a refund, citing lack of clear opt-in consent. New Zealand consumer law supports you here.
After cancellation: what to do next
Cancelling is just one step. Here is how to protect yourself and avoid unexpected charges going forward.
Monitor your bank statements
For the next two billing cycles, check your bank statement or credit card activity. If Scite charges you after cancellation, contact your bank immediately and file a chargeback dispute. Report the unauthorized charge within 30 days for the best outcome.
Keep your confirmation records for 12 months
Save all cancellation confirmations, refund correspondence, and bank statements in a folder. Consumer disputes can take months to resolve; Stopee recommends maintaining records for at least one year.
If you need to re-subscribe later
If you cancelled and now want to use Scite again, simply log back in or sign up fresh. Reactivating is straightforward. However, if you had a refund dispute, confirm that it is resolved before re-subscribing.
Contacting scite support and escalation
If Scite's self-service cancellation does not work or you need to discuss a refund, you have multiple paths to resolution.
Direct support channels
Scite does not list a New Zealand office or phone number. Contact them via:
- Email: Check the Scite website footer or account settings for the support email address.
- Web form: Visit scite.org and look for a "Contact" or "Support" link.
- In-app support: Within the Scite app, tap "Help" or "Settings" and select "Contact Support".
Escalation in new zealand
If Scite does not respond within 10 business days or refuses a valid refund request, escalate to:
- Your bank or payment provider: File a chargeback or fraud claim if the charge was unauthorized.
- Commerce Commission: Lodge a complaint online at comcom.govt.nz if you believe your consumer rights were breached.
- Disputes Resolution Scheme (DRS): Use the free DRS service to mediate disputes with online retailers. Visit drs.org.nz.
Scite's mailing address (USA)
Scite's Terms of Service list only a US postal address. While this is not ideal for New Zealand consumers, you can send formal correspondence to:
Scite Inc., [Check scite.org or your account settings for the full mailing address]. Include your full name, email, account details, a clear description of your issue, and copies of all relevant receipts and emails.
Summary: your scite cancellation checklist
| Action | Deadline | Notes |
|---|---|---|
| Cancel via web or app | Anytime (allow 30 days for next cycle) | Use scite.org or your app store account, not email |
| Export your data | Before access ends | Save bibliographies, searches, and notes locally |
| Save confirmation | Immediately | Screenshot and email confirmation for records |
| Monitor charges | Next two billing cycles | Check bank statements weekly for unauthorized activity |
| Request refund (if applicable) | Within 14 days of charge | Via Apple/Google first; then Scite or your bank |
| Escalate dispute | Within 30 days | Commerce Commission or DRS if Scite refuses |
The bottom line: empowerment through clarity
Cancelling Scite is designed to be simple-and if you follow the steps above, it will be. You control when to stop, you deserve clear communication, and you have legal protections under New Zealand consumer law. Stopee has helped thousands of consumers navigate exactly these situations, and our message remains the same: your rights matter, your time matters, and cancellation should never feel like a trap.
If Scite's service no longer meets your needs, cancel with confidence. Keep your records, stay alert to your bank statements, and remember that the Commerce Commission and Disputes Resolution Scheme exist to back you up if anything goes wrong. Stopee is here to remind you: you are not locked in forever, no matter what the Terms of Service suggest.